Hôtel Fairmont El San Juan 5 étoiles

Note Avis clients (Note ALL) 4.0/5 1 429 avis

Hôtel Fairmont El San Juan - Image 1
Hôtel Fairmont El San Juan - Image 2
Hôtel Fairmont El San Juan - Image 3
Hôtel Fairmont El San Juan - Image 4


Les plus de l'hôtel

  • Les chambres et suites célèbrent son riche patrimoine entre tons chauds et nuances marines.

  • WIFI, TV écran plat, câble et chaînes streaming, coffre, sèche-cheveux, fer/planche à repasser

  • Service de restauration en chambre 24 h/24 avec cuisine insulaire créative

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Nos hébergements

Localisation de l'hôtel

Hôtel Fairmont El San Juan

6063 Av Isla Verde
00979 San Juan
Porto Rico

GPS:18.442995, -66.019684

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.0/5  1 429 avis

Note TripAdvisor  4.0/5  1 658 avis

Not worth the money at all.

Note TripAdvisor 1.0/5

Jennifer B Avis TripAdvisor

The way this hotel is run - starting with management presents major problems. Between disorganization and lack of communication between management and staff, rooms smelling like marijuana, door locks breaking, leaks in the hotel, and overall age showing all over the hotel- this fairmont does NOT hold up to the standards of what I would expect. Especially for the exorbitant amount of money that we spent on this hotel.

Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies if the service you received was anything short of exceptional. Also, we're very sorry if our commitment to maintaining pristine accommodations didn't shine through during your visit and for the inconvenience you encountered during your stay. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team.

My last visit to Fairmont hotel in San Juan

Note TripAdvisor 2.0/5

Ali M Avis TripAdvisor

We were all disappointed! Multiple issues required significant management training and interventions: 1. Your employees were not accommodating, both at the front desk and in the restaurant, where we had breakfast almost every day. 2-Shower door was not closing, and water was gushing out of the shower! 3-Food at the restaurant had no variety, something every day!

Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns.

Old, stinky and leaky

Note TripAdvisor 1.0/5

Lovella A En famille - Avis TripAdvisor

Hotel is old. Rooms literally stink - a fine mixture of sewage and mold. My shower leaked excessively. The upside was my in room pool after showering. The staff does not listen - too many errors to count from prearrival to arrival to stay to departure. Be prepared to wait at least an hour every day to enjoy a subpar breakfast. Wouldn’t stay here again for free.

Thank you for your review. We are disheartened to read that we were unable to meet all of your expectations this time around. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincerest apologies.

Time of Year Makes a Difference!

Note TripAdvisor 4.0/5

Wanderer51927373459 Avis TripAdvisor

The staff, cleanliness, and the overall resort type accommodations were great. The less than stellar rating is because the hotel was full of noise and late-night noise. Sleeping was at-times, extremely difficult and frustrating. Yelling in the halls, knocking on doors (and dashing), and late-night screams in the next room (drunken variety). The screaming in the adjoining room was intermittent enough that it would wake you in the middle of the night (along with the door knocking) but then it's gone. One night, our neighbors had a late party and we called to the front desk. I'm happy to say the hotel staff did not merely "call", they went to the party room and requested them to calm down (which they did). Seemed like teenage and college students for the most part, so consider this in your plans if you are anywhere in the spring break season. *Also, some rooms are right next to the elevator bank. I mean RIGHT NEXT to the elevator bank. Regardless of time of year, I would make sure you don't draw one of these rooms unless you sleep like a rock.

It was a delight to welcome you to the hotel, we appreciate your review. We're happy to know our amazing team the cleanliness was on point, your feedback regarding the noise will be shared with the respective teams to ensure our high standards are being upheld accordingly. We do hope to have the opportunity to welcome you back for an even better stay in the future.


Note TripAdvisor 5.0/5

Zayra K L Avis TripAdvisor

Estuve el pasado viernes en este hermoso lugar y la pasé espectacular, desde la comodidad, espacio, accesibilidad, comida y bebida. El personal muy atento en especial el Sr Juan A Nieves que tuvo un trato excepcional. Todas las preguntas fueron contestadas por ese servidor tan amable. Esperemos mi familia y yo poder regresar pronto y que los empleados sean igualmente increíbles.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 543 avis 8.7/10 Site
  • 1 033 avis 5.5/10 Chambre
  • 2 032 avis 8.5/10 Service
  • 6 avis 0/10 Internet
  • 611 avis 8/10 Repas
  • 559 avis 8.8/10 Piscine
  • 386 avis 4.3/10 Propreté
  • 301 avis 4.7/10 Confort

Dispensé par Trustyou