纳马湾海滨度假村 5 星

客户意见评级 (ALL 评级) 4.6/5 148 评论

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纳马湾海滨度假村 - Image 1
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埃尔萨拉姆路, 纳玛湾, 46691 沙姆沙伊赫, 埃及

描述

酒店其他优惠

  • 位于纳马湾中心地带

  • 私人沙滩

  • 公共区域和客房提供免费无线网络

  • 温水游泳池

  • 各种餐饮产品

我们的客房

酒店位置

纳马湾海滨度假村

埃尔萨拉姆路, 纳玛湾
46691 沙姆沙伊赫
埃及

GPS:27.91587895, 34.33269869567806

电话
传真 +20 69 3600188

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  148 评论

TripAdvisor 评级  4.2/5  1,167 评论

💯♥️

Tripadvisor 评级 5.0/5

Александр К 经 TripAdvisor 认证的评论

So good Everything is beautiful the entire animation team is full of positive energy 🔥💯♥️♥️♥️♥️♥️♥️♥️♥️

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is always pleasing to hear that our guests were satisfied with the hotel facilities and service during their vacation. Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality Kind Regards, Hotel Management

Theft during spa service — hotel refused responsibility

Tripadvisor 评级 1.0/5

Artur S 经 TripAdvisor 认证的评论

I stayed at Naama Bay Promenade Hotel and had a very negative experience. During a massage session at the spa located inside the hotel, $100 disappeared from my wallet. The massage therapist was alone with me in the room, and at one point I was covered with a towel for several minutes and could not see what was happening. I noticed the missing money later and immediately reported it to the hotel. Unfortunately, the hotel administration said they could not help because the spa “does not belong to the hotel”, even though it operates on hotel territory and serves hotel guests. No compensation was offered. I was told it was “my fault” and that I should have been more careful. I find this unacceptable. Guest safety should be a priority, and hotels must take responsibility for services provided on their premises. Be very careful if you use the spa services in this hotel. I would not recommend it.

Dear Artur S., Thank you for sharing your concerns regarding your recent experience at Naama Bay Promenade Beach Resort. I sincerely regret to hear about the distressing situation you encountered during your visit to our spa facilities. We take the safety and security of our guests very seriously. While I understand your frustration regarding the response provided to you, it is important to clarify that the spa operates as an independent entity, which does affect how we handle such incidents. Nevertheless, your feedback regarding guest safety is invaluable, and it will certainly be taken into consideration as we continuously strive to improve the services offered on our premises. I appreciate your understanding in this matter and hope that you may reconsider your stance on our resort in the future. Your feedback will assist us in enhancing our guest experience. Best regards, Naama Bay Promenade Beach Resort

Thanks to animation team

Tripadvisor 评级 5.0/5

Valeriia V 经 TripAdvisor 认证的评论

The hotel definitely deserves 5*. Food was good, animation team was the best! Everyday was super interesting because of events created by them

Dear Valeriia V, Thank you for your kind words regarding our animation team and the food offerings. We are delighted to hear that you found the events engaging and enjoyable during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Naama Bay Promenade Beach Resort

The place is made by the people.

Tripadvisor 评级 5.0/5

Vacationer721043 经 TripAdvisor 认证的评论

I stayed on the “mountain” side over New Year’s Eve. It’s clear that the property is in need of renovation. However, everything works, and above all (which is the real point of this review) a word must be said about the staff. I worked in Sharm for several years in the past, and I know Egyptian hospitality standards from the inside — both the good and the bad. I can honestly say that I did not encounter a single person at the Naama Bay Promenade “Mountain” who was anything less than kind and smiling. We can truly speak of commitment, of a sense of mission. Whatever structural shortcomings the hotel may have are more than compensated for by the staff. Exceptional, every single one of them. A heartfelt thank you to the staff and to the F&B management in particular for the “pharaonic” New Year’s Eve buffet, and special thanks to Mr Waleed and Mr Mohammed at the Front Office: they were SUPERB. If I may allow myself one small remark: I did notice a bit of condescension toward us “across the way” when entering the “beach” side (with the exception of the Front Desk staff there, who were always kind). And considering that we initially wanted to pay an extra to stay on that side, it’s a reminder that one shouldn’t always judge someone’s wallet. In the end, though, we had a wonderful stay at “El Gabel”

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is always pleasing to hear that our guests were satisfied with the hotel facilities and service during their vacation. Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality Kind Regards, Hotel Management

poor customer care

Tripadvisor 评级 2.0/5

stockmark 经 TripAdvisor 认证的评论

n.b this review is for the mountain side section of the resort hotel, the beach side section is excellent. The welcome we received on arrival was appaling. Had to lift my own case onto security scanner belt, as staff watching couldnt be bothered. We checked in and were told we could use the restaurant straight away We went to our room left our luggage and went to dine . We had our first course, then were approached by restaurant staff saying we had to pay for our meal. I said this wasnt a problem as we had booked room only. WE started to eat our main course and were then surrounded by 3x staff and restaurant manager demanding we pay immeadiatly. I siad i would have to go to my room to get money, which I did. We were then presented with a bill for $64 . The booking website clearly stated total cost of evening meal and breakfast was $34. So I objected to this and asked to see the hotel manager. I had to go up to main reception, were the manager explained these were not the "proper" prices due to "plus plus". I asked how on earth the price could be double that advertised, he replied government taxes. I disagreed that taxes could double the price and in any case the website had cleary advertised a fixed price. Eventually we agreed on a compramise. I then returned to the dining area to get my desert. I then had my dish removed whilst my spoon was in mid air "restaurant closed now" said waiter. Absolute disgrace and totally unacceptable way to treat guests. Thankfully the day after we were moving to the beach side of the complex

Dear stockmark, Thank you for sharing your feedback regarding your recent experience at our resort. I sincerely apologize for the inconveniences you encountered during your stay, particularly in the mountain side section. It is concerning to hear about the lack of assistance you received upon arrival, as our team is trained to provide a warm and welcoming environment for our guests. I regret that your dining experience did not meet your expectations, especially with the confusion regarding meal pricing. While we strive to communicate our policies clearly, it appears there was a misunderstanding regarding the additional charges. I appreciate your patience in resolving this matter. Furthermore, I am disappointed to learn about the abrupt conclusion of your dining experience. Our aim is to ensure a pleasant atmosphere for all guests, and your feedback will be taken into consideration for future improvements. We hope your time at the beach side section was more enjoyable, and we appreciate your understanding as we work to enhance our services. Best regards, Naama Bay Promenade Beach Resort

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其他网络用户评价我们的酒店

  • 584 评论 9.1/10 位置
  • 718 评论 6.7/10 房间
  • 1,655 评论 8.8/10 服务
  • 18 评论 9.5/10 上网
  • 431 评论 7/10 清洁度
  • 118 评论 7.2/10 早餐
  • 38 评论 5/10 运动休闲

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