沙姆沙伊赫瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 898 评论

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Naama Bay 46619 South Sinai, 46619 沙姆沙伊赫, 埃及

描述

酒店其他优惠

  • 5 个可直通大海的私人海滩

  • 潜水中心

  • 马厩

  • 康体中心

  • 海景客房

我们的客房

酒店位置

沙姆沙伊赫瑞享酒店

Naama Bay 46619 South Sinai
46619 沙姆沙伊赫
埃及

GPS:27.913761, 34.340279

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  898 评论

TripAdvisor 评级  4.5/5  5,478 评论

Worst Holiday!!!

Tripadvisor 评级 1.0/5

Anelya H 经 TripAdvisor 认证的评论

We stayed at Mövenpick Hotel Sharm El Sheikh from 21.12.2025 until 01.01.2026 with our family, and unfortunately this was the worst holiday we have ever had. The rooms were very dirty and very old. Furniture is worn out, everything looks neglected, and the rooms clearly need renovation. The most shocking part was that we were given a bed with stains of blood and urine. This is absolutely unacceptable, unhygienic, and disgusting for any hotel, especially one that claims to be 5-star. The food was very bad throughout our stay. Poor quality, very limited variety, and many dishes looked old. Cleanliness in restaurants and common areas was terrible — dirty tables, dirty floors, and no proper hygiene standards. The reception staff were extremely unprofessional. When we had problems and tried to call reception, they simply turned off the phone instead of helping us. No support, no responsibility, no respect for guests. The biggest disappointment was the New Year’s gala dinner. It was completely unacceptable. A lot of the food was frozen, tasteless, and badly prepared. We came back hungry, which is unbelievable for a paid New Year’s event. This hotel does not meet 5-star standards at all. Dirty and old rooms, shocking hygiene issues, very bad food, terrible service, and poor management. We do not recommend this hotel to anyone.

Dear anelyah2025, Thank you for sharing your feedback regarding your recent stay at Mövenpick Hotel Sharm El Sheikh. We sincerely regret to hear that your experience did not meet your expectations, particularly concerning the condition of your room and the quality of food and service. Cleanliness and guest satisfaction are of utmost importance to us, and we disheartened to learn about the issues you encountered. Your comments regarding the state of the rooms and the dining experience will be reviewed carefully to ensure we address these significant concerns. Our staff strives to provide professional service, and we will ensure that your feedback regarding their performance is brought to the attention of our management team. Regarding the New Year’s gala dinner, we apologize that the food did not meet our usual standards. We aim to provide a memorable experience for our guests, especially during special occasions. Thank you again for your valuable insights. We take all feedback seriously as it helps us improve our services. Kind Regards,

Excellent for snorkelling right off the beaches.

Tripadvisor 评级 5.0/5

wiltshirepeace 经 TripAdvisor 认证的评论

We spent some time looking for a hotel where we could snorkel and not be disappointed and this was an excellent pick location-wise. There are several small beaches and snorkelling was excellent from each of them- we saw different rays, barracuda and moray eels, as well as countless other fish. Much of the coral is cordoned off to allow it to recover which was really excellent as some tourists seemed to need hard rules. Food was excellent, and staff were lovely and professional- with a special shout out to Fathalllah in the dining area, and Fatma at the ice-cream stand. We took our son on an intro dive for the first time and the diving club was professional and he enjoyed it very much (pictures are from snorkelling as we dont have a dive camera). We didnt take part in the entertainment which was far away enough from our rooms to be unnoticeable, meaning noise was a minimum, bar the Russian ladies in the room next door. Rooms were simple but clean, and met our needs. We would be delighted to return.

Dear wiltshirepeace, Thank you for taking the time to share your positive experience at Mövenpick Resort Sharm El Sheikh. We are thrilled to hear that you found our location ideal for snorkeling and that you enjoyed the diverse marine life right off our beaches. It is gratifying to know that the preservation efforts for our coral reefs resonated with you, as they are essential to maintaining the natural beauty of our surroundings. We appreciate your kind words regarding our culinary offerings and the professionalism of our staff, particularly Fathallah and Fatma. Your feedback highlights our commitment to providing exceptional service. We are also pleased that your son had a memorable experience with the diving club, and that the facilities met your family's needs. While we acknowledge the presence of noise from neighboring guests, we are glad that the entertainment did not disrupt your stay. We look forward to welcoming you back for another delightful visit in the future. Kind Regards,

THE REST WAS A GOOD

Tripadvisor 评级 5.0/5

Elena S 经 TripAdvisor 认证的评论

We rested at the end of September. The weather is just like that, +32 in the afternoon, +20 in the evening. About the hotel: early check-in and extension of the room is impossible for any money, so keep this in mind. The rooms are standard, old, but you can live, everything works, the furniture is intact. Food: there is always fish, meat, chicken, in the evening something on the grill, once a week shrimps, squid and Tc. There were always places and dishes. Mango juices, guava, pineapple packaged. Fruits of 5-6 types regularly. 4 beaches for every taste, there are reefs. Alcohol after 12 o'clock, Hotel for a quiet rest, without intrusive animation and noisy music at night. Of course, there is entertainment, but everything is far from the rooms and does not interfere in any way. We walked around Naama Bay every night and after that noise, returning to the movenpik, enjoyed calm music in the clearing. ALacarte indian restaurant amazing

Dear U5832AOelenas Thank you for sharing your experience at Mövenpick Sharm El Sheikh. We are delighted to hear that you enjoyed your restful stay and appreciated the weather, as well as the variety of food options available at our hotel. It is also gratifying to know that you found our facilities suitable for a tranquil retreat. We acknowledge your comments regarding early check-in and room extension policies. These are in place to ensure that we maintain operational efficiency and provide all our guests with the best experience possible. We appreciate your understanding in this matter. Furthermore, we are pleased that you enjoyed the ambiance of our hotel and found the entertainment offerings to be appropriately distanced from your accommodations, allowing for a peaceful evening. Your kind words about our Indian à la carte restaurant are also noted, and we will be sure to share your compliments with our culinary team. Thank you once again for your feedback, and we hope to welcome you back in the future. Kind Regards,

Family break

Tripadvisor 评级 5.0/5

MGTravel75 经 TripAdvisor 认证的评论

Naama beach is 2mins walk from the end of the hotel grounds, which is close enough but far enough for you to have some peace and quiet. Hotel in 4 blocks and block 1 has recently been refurbished and we were fortunate enough to stay there. All 4 blocks connected and wheelchair accessible and lifts. There’s a lot of walking, it’s a big site, stairs and ramps to get from beach to reception it’s approx 6 flights of stairs. Omar at reception promptly checked us in, explained the layout and activities were the hotel. He was great! 4 different beaches each with sun beds and corals to explore. A jetty at beach 4 with lifeguards throughout. Football court under refurbishment. Tennis- 4 courts, decent condition can play for free with their rackets and balls. Food Dinner- usually had 1 each of lamb/chicken/fish/beef hot dishes, plenty of salads, gluten free section also, 2 daily soups, fresh spaghetti made to order. Khaled the omlette chef, smiling and always remembered your order. Ahmed (waiter with receding hairline) in dining area was also helpful. Onsite Egyptian and Indian restaurant as à la carte. You do get 1 meal at the Egyptian restaurant if you stay 7 nights included in the package., Room cleaner hashem was great. WiFi throughout the hotel is excellent and in our rooms we got over 30mbs. Ice cream- vouchers for each person to have 2 ice creams per day, near the pool and available after dinner also. Mosquitos are prevalent , they do spray the grounds at sunset but some get through. Not much to do for teenagers during winter evenings, as biliards, table tennis only available whilst it’s light. Billiards is $5 per hour. M.farag at reception was helpful on exit , luggage stored and promptly checked out. Onsite faculty for Friday prayer Ahmed in the lobby bar was great and always served with a smile, the bar is open until midnight, and it’s usually quiet. They do have a chocolate fountain and other treats daily at the lobby bar between 4-5pm. Building work happening to renovate the place, but done in a way which doesn’t disturb your holiday. Gym and spa facilities opposite the main entrance. Gym is free but sauna is extra. Gym has enough for a workout, smith machine with weights going up to 100kg. The gym instructor was always on hand to help you set machines up and show you correct technique - very useful

Dear MGTravel75, Thank you for your detailed feedback regarding your recent family break at Mövenpick Sharm El Sheikh. We are pleased to hear that you appreciated the proximity to Naama Beach and the recent refurbishments in Block 1. It is also delightful to know that our team members, including Omar, Khaled, and Ahmed, contributed positively to your experience. We acknowledge your observations regarding the availability of activities for teenagers during winter evenings, and we appreciate your understanding of the ongoing renovations. We are committed to maintaining an enjoyable atmosphere for all our guests, including their safety and comfort during such improvements. It is unfortunate that you encountered issues with mosquitos, and we assure you that we continually strive to minimize their presence on the property. Your comments regarding the gym and spa facilities are also appreciated, as we aim to provide comprehensive services for our guests. We hope to welcome you back for another enjoyable stay in the future. Kind Regards,

Top service and hospitality

Tripadvisor 评级 5.0/5

mussea2020 经 TripAdvisor 认证的评论

I'd like to commend Mohamed Farag for the great hospitality and fascinating our whole stay, Mohamed Fahmy from Elkababgy for amazing service and high quality food together with Gigi who took a great care of my kiddo and gave him a great company.

Dear mussea2020, Thank you for your kind words regarding our staff and their exemplary service. We are delighted to hear that Mohamed Farag, Mohamed Fahmy, and Gigi contributed positively to your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back. Kind Regards,

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其他网络用户评价我们的酒店

  • 910 评论 9.1/10 位置
  • 1,770 评论 8.7/10 房间
  • 3,440 评论 9.2/10 服务
  • 90 评论 9.7/10 上网
  • 1,077 评论 9.3/10 沙滩
  • 866 评论 8.3/10 清洁度
  • 790 评论 9.7/10 早餐
  • 606 评论 8.6/10 氛围

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