Naama Bay Promenade Beach Resort 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 146 件のレビュー

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Naama Bay Promenade Beach Resort - Image 1
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Naama Bay Promenade Beach Resort - Image 4
El Salam Road, Naama Bay, 46691 SHARM EL SHEIKH, エジプト

説明

ホテルのその他の情報

  • In the heart of Naama Bay

  • Private Sandy Beach

  • Free Wifi in public areas and rooms

  • Heated swimming pool

  • Variety of F&B offerings

当ホテルの客室

ホテル所在地

Naama Bay Promenade Beach Resort

El Salam Road, Naama Bay
46691 SHARM EL SHEIKH
エジプト

GPS:27.91587895, 34.33269869567806

電話番号
ファックス +20 69 3600188

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  146 件のレビュー

トリップアドバイザーの評価  4.2/5  1,160 件のレビュー

Thanks to animation team

トリップアドバイザーの評価 5.0/5

Valeriia V トリップアドバイザー認証口コミ

The hotel definitely deserves 5*. Food was good, animation team was the best! Everyday was super interesting because of events created by them

Dear Valeriia V, Thank you for your kind words regarding our animation team and the food offerings. We are delighted to hear that you found the events engaging and enjoyable during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Naama Bay Promenade Beach Resort

The place is made by the people.

トリップアドバイザーの評価 5.0/5

Vacationer721043 トリップアドバイザー認証口コミ

I stayed on the “mountain” side over New Year’s Eve. It’s clear that the property is in need of renovation. However, everything works, and above all (which is the real point of this review) a word must be said about the staff. I worked in Sharm for several years in the past, and I know Egyptian hospitality standards from the inside — both the good and the bad. I can honestly say that I did not encounter a single person at the Naama Bay Promenade “Mountain” who was anything less than kind and smiling. We can truly speak of commitment, of a sense of mission. Whatever structural shortcomings the hotel may have are more than compensated for by the staff. Exceptional, every single one of them. A heartfelt thank you to the staff and to the F&B management in particular for the “pharaonic” New Year’s Eve buffet, and special thanks to Mr Waleed and Mr Mohammed at the Front Office: they were SUPERB. If I may allow myself one small remark: I did notice a bit of condescension toward us “across the way” when entering the “beach” side (with the exception of the Front Desk staff there, who were always kind). And considering that we initially wanted to pay an extra to stay on that side, it’s a reminder that one shouldn’t always judge someone’s wallet. In the end, though, we had a wonderful stay at “El Gabel”

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is always pleasing to hear that our guests were satisfied with the hotel facilities and service during their vacation. Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality Kind Regards, Hotel Management

poor customer care

トリップアドバイザーの評価 2.0/5

stockmark トリップアドバイザー認証口コミ

n.b this review is for the mountain side section of the resort hotel, the beach side section is excellent. The welcome we received on arrival was appaling. Had to lift my own case onto security scanner belt, as staff watching couldnt be bothered. We checked in and were told we could use the restaurant straight away We went to our room left our luggage and went to dine . We had our first course, then were approached by restaurant staff saying we had to pay for our meal. I said this wasnt a problem as we had booked room only. WE started to eat our main course and were then surrounded by 3x staff and restaurant manager demanding we pay immeadiatly. I siad i would have to go to my room to get money, which I did. We were then presented with a bill for $64 . The booking website clearly stated total cost of evening meal and breakfast was $34. So I objected to this and asked to see the hotel manager. I had to go up to main reception, were the manager explained these were not the "proper" prices due to "plus plus". I asked how on earth the price could be double that advertised, he replied government taxes. I disagreed that taxes could double the price and in any case the website had cleary advertised a fixed price. Eventually we agreed on a compramise. I then returned to the dining area to get my desert. I then had my dish removed whilst my spoon was in mid air "restaurant closed now" said waiter. Absolute disgrace and totally unacceptable way to treat guests. Thankfully the day after we were moving to the beach side of the complex

Dear stockmark, Thank you for sharing your feedback regarding your recent experience at our resort. I sincerely apologize for the inconveniences you encountered during your stay, particularly in the mountain side section. It is concerning to hear about the lack of assistance you received upon arrival, as our team is trained to provide a warm and welcoming environment for our guests. I regret that your dining experience did not meet your expectations, especially with the confusion regarding meal pricing. While we strive to communicate our policies clearly, it appears there was a misunderstanding regarding the additional charges. I appreciate your patience in resolving this matter. Furthermore, I am disappointed to learn about the abrupt conclusion of your dining experience. Our aim is to ensure a pleasant atmosphere for all guests, and your feedback will be taken into consideration for future improvements. We hope your time at the beach side section was more enjoyable, and we appreciate your understanding as we work to enhance our services. Best regards, Naama Bay Promenade Beach Resort

Amazing experience, highly recommended

トリップアドバイザーの評価 5.0/5

Shahd E トリップアドバイザー認証口コミ

Amazing experience , highly recommended, everything is just perfect , service is amazing , program, food , staff and all facilities

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is always pleasing to hear that our guests were satisfied with the hotel facilities and service during their vacation. Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality Kind Regards, Hotel Management

WE GOT ROBBED AT THE SPA BY THE HOTEL WORKERS

トリップアドバイザーの評価 1.0/5

L8255TK_ トリップアドバイザー認証口コミ

WE GOT ROBBED AT THE SPA BY EMPLOYEES OF HOTEL. We came to visit the hotel on Naama bay because we wanted to swim. In the area we were staying the wind was too strong but naama bay was quiet and warm. We paid for a day pass. Long story short, the employees of the hotel, from SPA approached us for massage. We decided to use the services of massage during which the employees covered our head with a towel. We couldn’t see anything. Later on we figured that during this practice those spa employees went through our pockets and stole cash we had with us. It was 300 dollars. It was unfortunately too late when we noticed the money being stolen, because we had to catch a flight. But overall, terrible experience. Stealing money from customers. I hope karma pays back :)

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you Naama Bay Promenade Beach Resort again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

との提携 TripAdvisor

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