Naama Bay Promenade Beach Resort 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 144 件のレビュー

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Naama Bay Promenade Beach Resort - Image 1
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El Salam Road, Naama Bay, 46691 SHARM EL SHEIKH, エジプト

説明

ホテルのその他の情報

  • In the heart of Naama Bay

  • Private Sandy Beach

  • Free Wifi in public areas and rooms

  • Heated swimming pool

  • Variety of F&B offerings

当ホテルの客室

ホテル所在地

Naama Bay Promenade Beach Resort

El Salam Road, Naama Bay
46691 SHARM EL SHEIKH
エジプト

GPS:27.91587895, 34.33269869567806

電話番号
ファックス +20 69 3600188

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  144 件のレビュー

トリップアドバイザーの評価  4.2/5  1,152 件のレビュー

2024エクセレンス認証

WE GOT ROBBED AT THE SPA BY THE HOTEL WORKERS

トリップアドバイザーの評価 1.0/5

L8255TK_ トリップアドバイザー認証口コミ

WE GOT ROBBED AT THE SPA BY EMPLOYEES OF HOTEL. We came to visit the hotel on Naama bay because we wanted to swim. In the area we were staying the wind was too strong but naama bay was quiet and warm. We paid for a day pass. Long story short, the employees of the hotel, from SPA approached us for massage. We decided to use the services of massage during which the employees covered our head with a towel. We couldn’t see anything. Later on we figured that during this practice those spa employees went through our pockets and stole cash we had with us. It was 300 dollars. It was unfortunately too late when we noticed the money being stolen, because we had to catch a flight. But overall, terrible experience. Stealing money from customers. I hope karma pays back :)

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you Naama Bay Promenade Beach Resort again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

Hotel Review – Extremely Disappointing First Trip to Egypt

トリップアドバイザーの評価 1.0/5

Nicoli L トリップアドバイザー認証口コミ

I booked this hotel for my mother and my godmother, and since it was their first time in Egypt, I truly wanted them to have a pleasant experience. Unfortunately, it turned out to be very disappointing. First of all, the hotel is divided into two separate areas: one in the mountain zone and one on the beach. All the photos online are from the beach area, but the booking specified the mountain area with a garden view, which is misleading. I didn’t choose the all-inclusive option because they had heard that prices in Egypt are very cheap, and since they planned to spend most of the day at the beach, they thought they could simply buy something from the nearby shops or go to a restaurant. For just one tea and a few biscuits, they paid 10€, which is shocking. The nearby shops also don’t offer any fruits or vegetables except mango, only local sweets, and no prices are displayed, which makes everything uncomfortable. Breakfast officially ends at 10 AM, but at 9 AM the staff are already taking everything away. They even replaced their plastic cup with a paper one straight out of their hands, which felt very disrespectful. And because they didn’t have the all-inclusive bracelet, every time they passed through the restaurant area to exit the building, the staff stared at them as if they were thieves, which was humiliating and extremely unpleasant. Because of this pressure, they ended up having to pay 52€ per day to upgrade to all-inclusive. They also tried going to a nicer restaurant in a nearby resort, but that wasn’t allowed — staff immediately checked their bracelet and sent them back. Overall, their first trip to Egypt was stressful instead of enjoyable. The misleading photos, unfriendly attitude, uncomfortable atmosphere, and overpriced nearby shops made the entire experience disappointing. I cannot recommend this hotel.

Dear Nicoli L, Thank you for sharing your feedback regarding your mother and godmother's recent stay at Naama Bay Promenade Beach Resort. I regret to hear that their experience did not meet your expectations, particularly during their first visit to Egypt. I acknowledge your concerns regarding the division of our hotel areas and the representation of our facilities online. We strive to provide accurate information, and I appreciate your insights on this matter. Regarding the dining experience, we aim to offer a variety of meal plans, and while we understand that not every guest may choose the all-inclusive option, we do recommend it for a more seamless experience. I apologize for any discomfort experienced during the meal service, particularly with the timing of breakfast and the handling of items. It is our intention to maintain a respectful atmosphere for all guests. We are also committed to ensuring that our guests feel welcome and comfortable throughout their stay. Your comments regarding the staff's approach will be taken into consideration for future training. Thank you once again for your feedback, and we hope to better serve our guests in the future. Best regards, Naama Bay Promenade Beach Resort

Nightmare

トリップアドバイザーの評価 2.0/5

Elena O トリップアドバイザー認証口コミ

During our stay, it was evident that the property requires substantial renovation. The wing we occupied appears to have gone decades without meaningful upkeep, yet it is marketed in Sweden as a 4‑star hotel; in reality, it doesn’t reach 3 stars, and the section across the main road (away from the sea) would merit at most 2 stars. The room’s plumbing was outdated and the water pressure consistently weak; on one evening it was impossible to shower at all. Food options were meager, the fruit inedible, and cutlery, plates, and napkins were frequently missing in the restaurant. The quality of both drinks and food was poor. When concerns were raised, staff responses were often dismissive or rude. Breakfast on the terrace was not feasible due to flies and large numbers of crows. Tables were not cleaned promptly, and dirty dishes with food scraps could remain for up to 15 minutes, which attracted pests. Overall, this was the worst hotel I have stayed in during 35 years of traveling.

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you Naama Bay Promenade Beach Resort again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

Land Of Bureaucracy

トリップアドバイザーの評価 1.0/5

Roving17395734923 トリップアドバイザー認証口コミ

Our stay at Promenade Beach in Sharm El Sheikh was deeply disappointing. The level of bureaucracy was exhausting, and the staff—especially management—showed a noticeable lack of compassion or flexibility. What was meant to be a special reunion with friends after 25 years was made unnecessarily stressful and unpleasant due to their attitude and poor customer service. Unfortunately, this experience left us with more frustration than memories.

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you Naama Bay Promenade Beach Resort again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

worst experience

トリップアドバイザーの評価 1.0/5

thel_ty トリップアドバイザー認証口コミ

i would never recommend this place to anyone, it is a waste of money.The uploaded pictures are not what you get when you arrive.Worst experience ever with my 8month baby.

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you Naama Bay Promenade Beach Resort again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

との提携 TripAdvisor

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