Novotel Sharm El Sheikh 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 335 件のレビュー

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Novotel Sharm El Sheikh - Image 1
Novotel Sharm El Sheikh - Image 2
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Naama Bay, 46619 SHARM EL SHEIKH, エジプト

説明

ホテルのその他の情報

  • In the heart of Naama Bay

  • Private beach

  • Free WIFI in public areas

  • Spa and fitness facilities

  • Dedicated kids' club

当ホテルの客室

ホテル所在地

Novotel Sharm El Sheikh

Naama Bay
46619 SHARM EL SHEIKH
エジプト

GPS:27.914611, 34.331555

電話番号
ファックス +20 69 3600193

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  335 件のレビュー

トリップアドバイザーの評価  4.6/5  5,715 件のレビュー

2025エクセレンス認証

Bad service

トリップアドバイザーの評価 1.0/5

Jeannette O トリップアドバイザー認証口コミ

I have been in much better hotels then this. The main thing I want with a motel is a foam bed and beds just feel firm. I tried to complain but they would do nothing about it.

Dear Guest , Thank you for taking the time to share your feedback. However, we would like to clarify that this review does not accurately reflect the actual experience at our hotel. The property has undergone a comprehensive renovation recently, and all mattresses have been specially manufactured for the hotel with high-quality specifications, in collaboration with professional hospitality suppliers. Based on the feedback from the vast majority of our guests, we have consistently received positive comments regarding bed comfort and overall sleep quality. In fact, several guests have even inquired about the mattress brand with the intention of purchasing it themselves, which clearly reflects the general level of satisfaction. however, the statements made in this review represent a personal opinion rather than an objective assessment and are not consistent with the overall guest feedback or the standards we maintain. We remain fully committed to providing a comfortable and high-quality stay for all our guests. Best regards Novotel team

Friends holiday

トリップアドバイザーの評価 5.0/5

GrandTour282498 トリップアドバイザー認証口コミ

We had a wonderful holiday at the Naftel Sharm El Sheikh Hotel, one of the most beautiful hotels in Sharm El Sheikh, with its luxurious hospitality, sandy beach, and delicious food and drinks. I thank Mr. Moussa, Mr. Roma, and all the hotel staff for their kindness and excellent service.

Dear Guest, Thank you for sharing your detailed impressions of your stay. We are pleased to hear that you appreciated our location and found certain members of our team—Mohammed from dinner service, Mohammed from the beach wing reception, and the young gentleman assisting guests near the streets—particularly helpful and attentive. We will be sure to share your kind words with them. Your observations regarding the check-in process, room setup, and amenities are valuable and provide important insights for our ongoing attention to guest experience. We appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you again, offering an experience that highlights the aspects you enjoyed most. Best regards, Mohamed El Amry General Manager

Not as good as expected

トリップアドバイザーの評価 4.0/5

M2062AYjuliem トリップアドバイザー認証口コミ

On arrival all seemed good, a few days in the weather turned very windy & cold, wind swept through the patio doors with a howling noise & the air conditioning on heat was blowing cold air, the make shift restaurant on palm side was overcrowded and the food was cold. There is works going on all day with workmen building which we weren’t told about. Also to eat at the beachside they require you pay an extra $2 charge per meal even though it’s the same hotel ! This wasn’t mentioned upon booking. I think next year we will go back to the mamma promenade next door even though it’s dated I think it’s better all round

Dear Guest, Thank you for sharing your detailed impressions of your stay. We are pleased to hear that you appreciated our location and found certain members of our team—Mohammed from dinner service, Mohammed from the beach wing reception, and the young gentleman assisting guests near the streets—particularly helpful and attentive. We will be sure to share your kind words with them. Your observations regarding the check-in process, room setup, and amenities are valuable and provide important insights for our ongoing attention to guest experience. We appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you again, offering an experience that highlights the aspects you enjoyed most. Best regards, Mohamed El Amry General Manager

Good for the price bad barmens

トリップアドバイザーの評価 4.0/5

arturas k トリップアドバイザー認証口コミ

Everything was good , we were in second line of hotel so there is 5 min walk to get to next Novotel next to sea side.The only thing i didnt like and writing this coment is barmens at main seaside bar. They get too cocky and if not payed extra money serving is very poor and they treat customers really bad...

Dear Arturas, Thank you very much for sharing your feedback and for choosing to stay with us. We are glad to hear that overall your stay was enjoyable and that you appreciated the hotel facilities, including the convenient access between the second line and the seaside area. We appreciate your observations regarding the main seaside bar. Your comments are valuable and will be shared with the team to help ensure a consistently high level of service for all our guests. Thank you again for taking the time to provide your feedback. We look forward to welcoming you back for another enjoyable stay. Best regards, Mohamed El Amry General Manager

Not a 5 star hotel

トリップアドバイザーの評価 2.0/5

Frippelina Solo travel - トリップアドバイザー認証口コミ

My first impression wasn’t great. At reception when trying to check in I was told I had to pay $100 or leave my passport behind due to too little luggage. I only had a cabin bag due to the restrictions on my flight ticket. I had to argue this case and after a phone all to the manager the man in reception would allow me to check in and to upgrade me to a family room. That was not what I had booked and I told him, but no it now had to be the family room. The overall room was very basic and not 5 star at all. The only toiletries was a shower cap and some half empty dirty shampoo and soap bottles. I have had more toiletries in a basic hotel before. The mirror is falling apart and had old toothpaste both in a clump in it and smeared on the glass. The toilet is in a separate room with no hand basin so you would need to get to the main bathroom to wash your hands after. The bed had plastic bed cover which made the whole sleeping experience bad the first night as it made me very sweaty. The food is ok. The best things with this place is the location and 3 staff that have been so nice and helpful throughout. 1- the young guy at the dinner service, Mohammed I believe his name is, was so kind and always helpful. 2- the make in reception at the beach wing that helped me trying to contact the excursion provider when they never turned up. I believe his name also was Mohammed 3- the young guy that always was there to help all the people over the streets especially when when the traffic was being hectic. Unfortunately I don’t know his name.

Dear Fripellina, Thank you for sharing your detailed impressions of your stay. We are pleased to hear that you appreciated our location and found certain members of our team—Mohammed from dinner service, Mohammed from the beach wing reception, and the young gentleman assisting guests near the streets—particularly helpful and attentive. We will be sure to share your kind words with them. Your observations regarding the check-in process, room setup, and amenities are valuable and provide important insights for our ongoing attention to guest experience. We appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you again, offering an experience that highlights the aspects you enjoyed most. Best regards, Mohamed El Amry General Manager

との提携 TripAdvisor

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