Mövenpick Sharm El Sheikh 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 800 件のレビュー

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Mövenpick Sharm El Sheikh - Image 1
Mövenpick Sharm El Sheikh - Image 2
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Naama Bay 46619 South Sinai, 46619 SHARM EL SHEIKH, Egypt

説明

ホテルのその他の情報

  • 5 private beaches with direct sea access

  • Diving centre

  • Horse stables

  • Wellness Centre

  • Rooms with Sea View

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

Mövenpick Sharm El Sheikh

Naama Bay 46619 South Sinai
46619 SHARM EL SHEIKH
Egypt

GPS:27.913761, 34.340279

電話番号
ファックス +20 69 3600085

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  800 件のレビュー

トリップアドバイザーの評価  4.6/5  5,386 件のレビュー

Worst 5 stars hotel ever

トリップアドバイザーの評価 1.0/5

bassent a トリップアドバイザー認証口コミ

Dear 977bassenta, Thank you for taking the time to share your feedback regarding your recent stay at Movenpick Sharm El Sheikh. We sincerely apologize for the experience you encountered, as it falls far below our standards and expectations. We are truly sorry to hear about the delays in room availability upon your arrival, as well as the issues with the air conditioning, refrigerator, and toilet ventilation. Such inconveniences are unacceptable, and we appreciate you bringing them to our attention. We strive to provide a comfortable environment for all our guests, and it is clear we did not meet that expectation during your stay. Regarding your interactions with our management team, we are disappointed to learn of your experience with Mr. Kamal. Please rest assured that this matter will be addressed internally to ensure that our staff exemplifies professionalism and responsiveness at all times. We would also like to express our sincere apologies for the concerns you raised about food quality and the behavior of some members of our animation team. This is certainly not representative of Movenpick’s values or standards. Your feedback will be shared with our culinary team and management so we can make necessary improvements. We take guest feedback very seriously as it helps us enhance our services and rectify any shortcomings. We understand how frustrating this situation has been for you and your family, especially when compared to your previous experiences at other Movenpick locations. It is important for us to regain your trust in Movenpick Hotels & Resorts. Thank you once again for sharing your experience. We hope that despite this incident, we may have the chance to welcome you back in the future under better circumstances. Warm regards,

Average experience

トリップアドバイザーの評価 3.0/5

Malak E トリップアドバイザー認証口コミ

Dear 786malake, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights and are pleased to hear that you found our staff friendly, and that you enjoyed the comfort of your room as well as the cleanliness of the lagoon and pool. We strive to provide a memorable experience for all our guests, and we regret to learn that certain aspects of your stay did not meet your expectations. Your comments about the food quality and available activities have been noted, and we will certainly review them with our team to identify areas for improvement. We value your input as it helps us enhance our services and offerings. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards,

Some of the most helpful polite staff in a luxury 5 star magic

トリップアドバイザーの評価 5.0/5

Nabil Z トリップアドバイザー認証口コミ

Dear 758nabilz, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your experience and found our staff to be helpful and polite. It is always our goal to provide exceptional service, and we are thrilled that our team was able to contribute positively to your visit. Your kind words about the refurbished rooms and the overall luxury of our establishment are greatly appreciated, as they reflect the hard work and dedication of our entire staff. We will ensure that your gratitude is conveyed to all team members in reception, the restaurants, and housekeeping. It is feedback like yours that motivates us to continue striving for excellence. We hope to welcome you back soon for another memorable stay overlooking Naama Bay. Warm regards,

Extremely Disappointing Experience, poor service & attitude

トリップアドバイザーの評価 1.0/5

radwafiky トリップアドバイザー認証口コミ

Dear radwafiky, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointing stay you encountered at our resort. It is disheartening to hear that we did not meet your expectations in terms of hospitality and service. We strive to provide a welcoming and professional environment for all our guests, and it is clear from your feedback that we fell short in this instance. Please know that your concerns regarding staff attitude and responsiveness have been taken seriously, and we will be addressing these issues with our management team immediately. We are committed to fostering a culture of excellence, and your comments will help us identify areas needing improvement. We understand how frustrating it must have been for you during your stay, especially when seeking assistance from our team. This is certainly not the level of service we aim to provide, nor what our guests deserve. Your feedback is invaluable as we work towards enhancing our guest experience. Should you choose to give us another chance in the future, we would welcome the opportunity to demonstrate the improvements we are making. Thank you once again for bringing this matter to my attention. Warm regards,

Nice view

トリップアドバイザーの評価 5.0/5

OnAir454132 ファミリー - トリップアドバイザー認証口コミ

Dear OnAir454132, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at our hotel. We are thrilled to hear that you and your family had such a positive experience. It is gratifying to know that you found our rooms clean and comfortable, and that the atmosphere of our hotel contributed to a memorable getaway. We take great pride in our team’s commitment to providing warm hospitality, and I will be sure to pass on your kind words to Sameh and Menna at the reception. They will be delighted to hear that their efforts made a difference during your stay. We appreciate your compliments about our beautiful location, and we are pleased that it added to the enjoyment of your visit. It would be our pleasure to welcome you back in the future for another relaxing experience. Thank you once again for choosing us, and we look forward to serving you again soon. Warm regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,448 件のレビュー 8.4/10 客室
  • 2,953 件のレビュー 9.2/10 サービス
  • 42 件のレビュー 8.3/10 インターネット
  • 960 件のレビュー 9.3/10 ビーチ
  • 657 件のレビュー 8.2/10 清潔さ
  • 496 件のレビュー 8.6/10 雰囲気
  • 453 件のレビュー 9.8/10 朝食

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このホテルを予約する際：

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Sharm El Sheikhのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。