Mövenpick Sharm El Sheikh 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 519 件のレビュー

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Mövenpick Sharm El Sheikh - Image 1
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Naama Bay 46619 South Sinai, 46619 SHARM EL SHEIKH, Egypt

説明

ホテルのその他の情報

  • 5 private beaches with direct sea access

  • Diving centre

  • Horse stables

  • Wellness Centre

  • Rooms with Sea View

当ホテルの客室

ホテル所在地

Mövenpick Sharm El Sheikh

Naama Bay 46619 South Sinai
46619 SHARM EL SHEIKH
Egypt

GPS:27.913761, 34.340279

電話番号
ファックス +20 69 3600085

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  519 件のレビュー

トリップアドバイザーの評価  4.5/5  5,310 件のレビュー

Disappointing!

トリップアドバイザーの評価 2.0/5

aksjag トリップアドバイザー認証口コミ

The Movenpick Resort Sharm El Sheikh was rated a 5 star hotel by Love Holidays. I do not think this was an accurate reflection of the hotel. The hotel is located at a vantage point with great views of the Red Sea and the surrounding mountainous areas. The communal areas/facilities are decent too and so too are the beaches. However, the room which we were given was very average - not uninhabitable by any means but certainly not 5 star, perhaps not even 4 star. The room looked dated and it did not look like the room had seen much investment for a while in terms of decor. - In the hotel's communal areas (poolside, beaches etc), people selling services (eg: braiding hair, pedicure, massage etc) kept approaching us which got a little irritating. We just wanted to be left alone on our holiday so that we could relax - the constant intrusions were very off putting. Some of the hotel staff (especially the poolside (Salem), housekeeping (Moussa), restaurant (Fatallah) staff), buggy staff (Mohammad - photo attached (was a joy to be with)) were polite, kind and friendly. But some of the staff at the reception were rather rude and unhelpful. The worst of the reception staff was Omar who appears to have no idea as to how to serve customers. He was grumpy, unhelpful and looked thoroughly unhappy with his job. He was also terrible at communication and left us feeling confused and insulted on a number of occasions. I am surprised that the hotel found him to be a suitable candidate to be in a front house client facing role. My family and I are vegetarians and when we checked-in Omar said that meal boxes would be delivered to our rooms given the late hour. When we checked what would be sent, the items turned out to be meat dishes. We pointed out that we are vegetarians upon which Omar responded that a vegetarian alternative would be sent. When prompted as to what this would be, he mentioned that this would be salad. This did not meet our expectation. Eventually after a lot of cajoling and persuasion, some pasta was prepared and sent to our room, although this took about two hours and did require a fair bit of following-up from our side. One of the days we were staying at the hotel, we had gone on a day trip to Cairo.. When we returned there was no dinner organised for us as per norm. The hotel said that they did not know that we had gone to Cairo, which was untrue. They definitely did and had even packed us breakfast boxes in the morning. Once again, Omar was at the reception and was his usual unhelpful self. He asked us to go back to our rooms and ring the reception in this regard. He said our dinner would be sorted. When we did ring the reception, we were put through to the kitchen and attempts were made to charge us for the meal. Nothing of this sort was mentioned to us earlier. In the end we were so annoyed with the service and the poor communication that we just asked the hotel to do away with the food. By the end of our trip, we just wanted to get away from the hotel - we were so fed up with everything. Will not be returning to this resort. P.S. The Indian restaurant Rangolee is not included in the 'All Inclusive' package. So, do not book for the 'all inclusive' package if the restaurant is the attraction.

Dear askjag, Thank you for taking the time to share your detailed feedback regarding your recent stay at Movenpick Resort Sharm El Sheikh. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty in highlighting both the positive aspects of our hotel as well as the areas where we fell short. We are pleased to hear that you enjoyed the stunning views and found our communal areas and beach facilities satisfactory. However, it is disheartening to learn that your room did not reflect the high standards we strive to maintain. Please be assured that we take guest comfort seriously, and we will address this matter with our management team to ensure necessary improvements are made. We would also like to extend my apologies for the inconveniences you faced with our staff, particularly regarding communication and service at reception. It is unacceptable that you encountered rudeness from any member of our team, especially during what should have been a relaxing holiday. Your comments about Omar’s service have been noted, and we will investigate this issue further. Regarding your dining experience as vegetarians, we are sorry for the miscommunication surrounding meal options upon check-in and during your stay. Our goal is always to cater to dietary preferences promptly and satisfactorily; clearly, we missed the mark in this instance. Please know that feedback such as yours is invaluable in helping us improve our services. We hope you might reconsider staying with us in the future so we can provide you with an experience more reflective of Movenpick’s commitment to excellence. Thank you once again for sharing your thoughts with us. Warm regards,

Great Holiday Second time round

トリップアドバイザーの評価 4.0/5

JO60775 トリップアドバイザー認証口コミ

We had a great time again at this lovely hotel, returning the same week as last year. It was certainly busier than the previous year but that wasn't a problem at all. We stayed in one of the new rooms and the view was absolutely stunning. If there was to be an negatives I would say that the music by the Pool was far too loud, and a lot of it not age appropriate for children. We will be coming back again next year

Dear JO60775, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel once again and that the stunning views from your room contributed to a memorable holiday. We appreciate your feedback regarding the pool music. Please rest assured that we take guest comments seriously, and we will review our music selection and volume levels to ensure a more family-friendly atmosphere for all our guests. We look forward to welcoming you back next year and hope to make your next visit even more enjoyable. Warm regards,

10 WONDERFUL DAYS AT MOVENPICK

トリップアドバイザーの評価 5.0/5

Liz S トリップアドバイザー認証口コミ

Just back from 10 wonderful days at the Movenpick Sharm el Sheikh with friends. We stayed in the newly renovated rooms; slept like logs on the incredibly comfortable mattresses and watched stunning sunsets from our balcony which had panoramic sea views. Special thanks to Front of House Manager Mohamed Abou Zeid who was so helpful and also Sherif and Tarik in the main restaurant who looked after us with such warmth and care. The hotel staged really lovely Valentine's evening for all the guests and there is a sense that all the staff genuinely want you to have a good time and go our of their way to make that happen. We loved the snorkelling straight off the hotel beaches along with a speedboat trip we took with Captain Tarek who located the most amazing coral reefs further out at sea teaming with fishes; it was a highlight of our stay and highly recommended. This was a return trip to the Movenpick and the hotel goes from strength to strength. I can't wait to be back again.

Dear lizsM8901PU, Thank you for taking the time to share your delightful experience at Movenpick Sharm el Sheikh. We are thrilled to hear that you enjoyed your recent stay with us and that our newly renovated rooms, comfortable mattresses, and stunning panoramic sea views contributed to a memorable holiday. It brings us great joy to know that our team members, particularly Front of House Manager Mohamed Abou Zeid, Sherif, and Tarik, made a positive impact on your visit. We pride ourselves on providing exceptional service, and it is heartwarming to hear that their efforts were appreciated. We are also glad you had the opportunity to partake in our Valentine's evening celebration and enjoyed the snorkeling experiences right off our beaches. Captain Tarek will be pleased to know his speedboat trip was a highlight of your stay; we aim to provide unforgettable adventures for all our guests. Your continued patronage means a lot to us, and we are delighted that you feel the hotel is continually improving. We eagerly await your next visit and hope it will be just as wonderful as this one. Warm regards,

Excellent hotel in every way: stunning views, delicious cuisine and high level of service. Ideal place for a holiday!

トリップアドバイザーの評価 5.0/5

Яна Д トリップアドバイザー認証口コミ

The stay at this hotel left incredibly pleasant impressions! The hotel itself is very cozy, with beautiful views and an atmosphere of relaxed comfort. The cuisine is beyond praise - a variety of dishes, fresh products and delicious desserts made every meal special. But most of all I would like to note the staff. People here do not just do their job - they sincerely care about the guests, creating comfort and coziness. Huge thanks to Ehab and Salem who works at the pool - incredibly attentive, friendly, always ready to help and make rest by the water even more enjoyable. Animators Sasha and Misha are simply the best! Their energy, positivity and creativity made every day rich and fun. Thanks to them there was a feeling of a real holiday.

Dear _S2998FN, Thank you very much for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you had such a pleasant experience and that our stunning views, delicious cuisine, and high level of service contributed to making your holiday memorable. It is particularly gratifying to know that you found our hotel cozy and enjoyed the relaxed atmosphere we strive to create. We take great pride in our culinary offerings, and we are thrilled that you appreciated the variety and quality of dishes served during your meals. Your kind words about our staff mean a great deal to us. Ehab, Salem, Sasha, Misha, and the entire team work diligently to ensure that every guest feels welcomed and cared for. We will be sure to pass on your compliments to them; they will be overjoyed to hear that their efforts made a positive impact on your stay. Thank you once again for your generous feedback. We hope to welcome you back soon for another exceptional holiday experience! Warm regards,

A great stay at movenpick

トリップアドバイザーの評価 5.0/5

Judith0105 Friends getaway - トリップアドバイザー認証口コミ

There was a large group of us over 15 staying at Movenpick. The team was very accommodating and always willing to help. They did not make us feel like we were a burden to them. The hotel is very beautiful and glad we chose it. All the staff were very friendly. Location was around 15/20 mins from airport and about 25 mins from the old town (if I remember correctly). The hotel rooms were very nice, most guest stayed in queen/King rooms and they were a bit more spacious than other king rooms I have previously stayed in. I would say that from what I noticed, the facilities are not 100% disabled friendly. They do have wheelchairs ramps etc but there are a lot of stairs and the ramps are not always next to the stairs. Food wise it was very nice and a good selection from freshly grilled fish to soup to pizza to more traditional Egyptian options like okra tagine. Out of the all inclusive that I have stayed in this has one of the best tasting options. The other restaurants you do have to pay for to eat in. Special shout out to Mohamed the restaurant manager. He was great to my group. Always made sure we were comfortable and got us anything we needed. Rooms were very clean. We did had to call for them to tidy our room some times ( I think there was some miscommunication between us and the cleaner and using the cleaning sign) but once called the cleaner came to clean relatively soon. Had good beach options and some good on site entertainment. When we went it was not crazy but a good amount of people. Overall it was a great stay and would definitely go back.

Dear Judith0105, Thank you for taking the time to share your experience during your recent stay at Movenpick. We are delighted to hear that you and your group enjoyed your time with us. It is wonderful to know that our team was able to provide you with accommodating service, making you feel welcomed and valued throughout your stay. We pride ourselves on creating a friendly atmosphere, and it’s gratifying to hear that our staff, especially Mohamed, contributed positively to your experience. We appreciate your feedback regarding the accessibility of our facilities. Your observations are invaluable as we continually strive to improve our services and ensure all guests have a comfortable experience. We will certainly take this into consideration as we review our amenities. We are pleased that you enjoyed the variety and quality of food offered in our dining options. It is always encouraging to receive compliments about our culinary offerings, especially when it comes to traditional Egyptian cuisine. Regarding room cleanliness, we apologize for any miscommunication that may have occurred with the housekeeping service. We will address this matter internally to enhance communication between guests and staff moving forward. Thank you once again for your thoughtful feedback. We look forward to welcoming you back in the future for another memorable stay! Warm regards,

との提携 TripAdvisor

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Sharm El Sheikhのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。