Mövenpick Sharm El Sheikh 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 300 件のレビュー

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Naama Bay 46619 South Sinai, 46619 SHARM EL SHEIKH, Egypt

説明

ホテルのその他の情報

  • 5 private beaches with direct sea access

  • Diving centre

  • Horse stables

  • Wellness Centre

  • Rooms with Sea View

当ホテルの客室

ホテル所在地

Mövenpick Sharm El Sheikh

Naama Bay 46619 South Sinai
46619 SHARM EL SHEIKH
Egypt

GPS:27.913761, 34.340279

電話番号
ファックス +20 69 3600085

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  300 件のレビュー

トリップアドバイザーの評価  4.5/5  5,195 件のレビュー

Amazing stay & lovely staff

トリップアドバイザーの評価 5.0/5

N5052JLmohamede Couples - トリップアドバイザー認証口コミ

We had a fantastic stay at this hotel! The staff were absolutely lovely, and the location and views were truly breathtaking. From check-in to check-out, the service was outstanding in every aspect. A special thank you to Dasha from the animation team for making our experience even more enjoyable, as well as Hany, Mohamed, and Chef Mohamed from Rangoli, the Indian restaurant, for their exceptional service and the delicious food. We couldn’t have asked for a better experience and will definitely be back! Highly recommended. Let me know if there’s anything else you’d like to adjust!

Disappointing Experience at a 5-Star Hotel

トリップアドバイザーの評価 1.0/5

0911aj トリップアドバイザー認証口コミ

We recently stayed at this hotel and unfortunately, our experience was far from the high standards we expected from a 5-star resort. Firstly, we booked two seaview rooms, but were given two rooms that were very different from what we had requested. One room had a balcony, while the other didn't, which was disappointing as we specifically asked for rooms with balconies to enjoy the view. Another major issue was the room temperature. Despite being a luxury hotel, none of the rooms had heating, which was quite surprising, especially for the cooler evenings. It felt very uncomfortable and was an inconvenience throughout our stay. The food was another letdown. The variety was extremely limited, with only one option for each type of meat—chicken, beef, and seafood. The seafood was particularly disappointing, as it didn’t seem fresh at all. For a hotel of this caliber, we expected much more variety and better quality. We were also told that we were entitled to just one dinner at the à la carte restaurant, but even after complaining about the poor buffet quality and lack of food options, we were not offered any additional visits or even an alternative solution. This was frustrating, especially given the overall quality of the dining experience. The hotel’s layout is also not elderly-friendly. It requires a lot of walking and stair climbing, which made it especially difficult for seniors in our group with knee and back problems. There needs to be more accessible routes and elevators to accommodate all guests. We tried to address our concerns with the front desk multiple times, but despite our efforts, we were never connected with a manager. This lack of customer service was extremely disappointing and left us feeling ignored. Overall, this stay did not meet our expectations for a 5-star hotel, and we would not recommend it unless significant improvements are made in customer service, food quality, and accessibility.

Dear 0911aj, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you encountered, as it is our utmost priority to provide exceptional service and comfort to all our guests. We are truly sorry that we did not meet your expectations concerning your room assignments. We strive to accommodate specific requests, and we regret that you were not provided with the seaview rooms with balconies as requested. Additionally, we understand how uncomfortable it must have been without adequate heating during cooler evenings, and we appreciate you bringing this matter to our attention. Regarding the dining experience, we are disappointed to hear that the food variety and quality did not align with what is expected from a 5-star resort. Your comments about the limited options and freshness of seafood will be addressed with our culinary team as we continually aim to enhance our offerings. We also regret any inconvenience caused by the layout of the hotel for elderly guests in your party. Accessibility is a critical aspect of guest satisfaction, and we will evaluate how we can improve routes and facilities to better serve all visitors. It is equally concerning that you felt unheard during your attempts to communicate with our front desk staff. This does not reflect the standard of service we aspire to uphold. Please rest assured that we will personally look into this matter and ensure appropriate measures are taken so future guests do not encounter similar issues. We value your feedback immensely as it allows us an opportunity for improvement. Should you choose to give us another chance in the future, please reach out directly so we can ensure a more pleasant experience tailored specifically for you. Thank you once again for sharing your thoughts, and we hope we may welcome you back under better circumstances. Warm regards,

Un happy experience

トリップアドバイザーの評価 2.0/5

Fakhry J トリップアドバイザー認証口コミ

My name is fakhry junny I asked the sales to book two double rooms with sea view and all inclusive , for two couples , after arrival they gave us two different rooms one with queen bed and balcony with two nice seats and the other one with two beds !!!!!!!!!and no balcony . The air condition is giving only cold air which is not good for night time in November, they said that they are doing renovations and the contractor did not provide the system for hot air , I have problem with the blood circulation in my feet and cold atmosphere is not good for my blood circulation, I phoned the reception and they sent electric heater and it was out of order and the guy said this was the best in the hotel, they promised to bring blanket and it did come!!!!!!!!!! We went to the restaurant to get our lunch and we had one of our bad experiences as the food were not qualified at all , the fish was not fresh , the chicken was not tasty and the beef was not good and not tasty . We are rather old and it is not easy for us to go to the beach as we can not go down and up so many stairs with no availability to get golf car As there is no rout for the golf car , we need to walk 300 meters to reach the elevator and it is still far away from the restaurants, pool and beach. We see no body from the management to support!!!!!!!!!!!

Dear fakhryi2024, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, and we appreciate your detailed feedback. We are truly sorry to hear that the accommodations did not meet your expectations, particularly regarding the room assignments and air conditioning issues. It is concerning to learn about the discomfort you faced due to inadequate heating, especially considering your health condition. Please rest assured that we take such matters seriously, and we will follow up with our maintenance team to ensure that these issues are addressed promptly. Furthermore, we regret that our dining options did not meet your standards. We strive to provide high-quality meals for our guests, and it is disappointing to hear that we fell short in this instance. Your comments will be shared with our culinary team as part of our ongoing efforts to enhance our food offerings. We also understand the challenges posed by accessibility around the property. Your feedback regarding the lack of support from management and difficulties accessing facilities is invaluable, and we will work on improving these services for all guests. Please accept my sincerest apologies for any distress caused during your stay. We value your feedback as it helps us improve our services. Thank you once again for bringing these matters to our attention. Warm regards,

The perfect spot for a snorkelling holiday

トリップアドバイザーの評価 5.0/5

David L Couples - トリップアドバイザー認証口コミ

From the moment we arrived the staff could not have been more helpful and friendly. The hotel is simply stunning. Our room was beautifully appointed and kept immaculately clean by Mahmoud. The four private beaches are all stunning and the beach staff are so friendly and attentive..Firo on Beach #1 was so helpful and deserves an award. The food was so lovely and fresh. The restaurant staff did a great job at every serving. It was so nice to be greeted with a friendly smile by Ebran every morning. We would happily stay here again and have already recommended it to friends.

Dear David L, Thank you very much for taking the time to share your delightful experience with us. We are thrilled to hear that you enjoyed your stay and found our hotel to be stunning. It is heartening to know that our staff, especially Mahmoud and Firo, made such a positive impact on your visit. We take great pride in providing exceptional service, and it is rewarding to hear that their efforts did not go unnoticed. I will certainly pass along your kind words to them as well as the entire restaurant team, including Ehab. We are also pleased that you appreciated the beauty of our private beaches and the quality of food served during your stay. Your recommendation means a lot to us, and we would be honored to welcome you back in the future. Thank you once again for your feedback. Warm regards,

The best hotel I have ever stayed

トリップアドバイザーの評価 5.0/5

FarAway37284398874 トリップアドバイザー認証口コミ

I was really pleased with my stay at the Movepick as it is a very nice and modern hotel with all the facilities needed. It is ideally located on the first line from the sea with great views and unforgettable sunsets. The rooms were very clean and modern as they have been recently rennovated. The animation team was very friendly, professional and always ensured good mood for the guests, the evening programs were always interesting and breathtaking. All the staff members are very friendly, helpful and hospitable. The service here deserves the highest rate as all the meals, drinks and snacks were very delicious. I would highly recommend this hotel and hope to come here again.

Dear FarAway37284398874, Thank you for taking the time to share your delightful experience at Mövenpick. We are thrilled to hear that you consider it the best hotel you have ever stayed in. Your kind words about our modern facilities, stunning location, and breathtaking views truly warm our hearts. We take great pride in maintaining high standards of cleanliness and comfort, so it is gratifying to know that our recent renovations met your expectations. We are especially pleased to hear your compliments regarding our animation team and staff members. They work diligently to create an enjoyable atmosphere for all our guests, and your recognition of their efforts means a lot to us. It is wonderful to know that you enjoyed the meals, drinks, and snacks we offer; we strive to provide delicious options for every palate. Thank you once again for recommending Mövenpick. We look forward to welcoming you back in the future for another memorable stay. Warm regards,

との提携 TripAdvisor

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Sharm El Sheikhのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。