21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.3/5 1,491 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,491 reviews

Customer review rating 3.0/5

Megan T. Couples - Confirmed reviews ALL

Lobby space was wonderful. Room was dirty with mildew, hair and stained sheets. Notified front desk at checkout. Valet team was exceptional and very kind at check-in and check-out.

Dear Megan T., Thank you for your feedback regarding your recent stay. We appreciate your compliments on our lobby and valet team. However, we regret that the cleanliness of your room did not meet our high standards. Your comments have been noted for our ongoing improvement efforts. Goodbye and best wishes, 21c Museum Hotel St Louis

Customer review rating 1.5/5

Kevin P. Families - Confirmed reviews ALL

The valet parking man was helpful and informative. The person at checkin seemed disengaged. He gave us keys to an occupied room and then seemed surprised when we asked him to bring nee keys up to us while we hauled our heavy luggage cart. The carpets in the hall had not been vacuumed. The self parking situation was a total disaster. Someone should have warned us they would not let us extend the parking length. When we went to view the art exhibit and participate in the heavily promoted nightcap, there was a private event. We were not welcome. Again, you should have told us. I prepaid through the amex promotion program. When i checked out the desk person could not print out the room charges. They would be sent by email he said. It never arrived. This stay was a total disappointment…with the exception of the bar and restaurant which seemed to be operated by a totally different entity/company. I routinely stay at Drury hotels. Every one my stays with them has been better than this one which was hyped as a top of the line experience. NOT!! On a positive note, I was grateful that housekeeping cleaned and restocked my room while I was out.

Dear Kevin P., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. It is disappointing to learn that your check-in process did not meet our usual standards, and we appreciate your patience in handling the situation with the keys. Your comments about the cleanliness of the hallways will be shared with our housekeeping team to ensure that we maintain our commitment to a pristine environment. We understand the frustration regarding the self-parking situation and the private event that impacted your experience with our art exhibit and nightcap event. We aim to provide clear communication about such occurrences and regret that you were left uninformed. Regarding the email with your room charges, we will look into this matter to ensure it is addressed appropriately. We are pleased to hear that you enjoyed our bar and restaurant offerings. Thank you again for your feedback; it is invaluable in helping us improve our services. Best regards, 21c Museum Hotel St Louis

Customer review rating 4.0/5

Sierra C. Business - Confirmed reviews ALL

I hosted a group at 21c and they all enjoyed the stay. The food at Good Press was delicious and the rooms very tidy. The only complaint I have is the last evening of our stay, the fire alarm went off as a fluke, and none of the staff addressed the situation until one was yelled at by a patron. Even then, there was not a lot of recognition and there was a lot of confusion among the patrons of the hotel.

Hi Sierra, Thank you for sharing your experience with us. We are delighted to hear that your group enjoyed their stay and that you found the food at Good Press to be delightful and the rooms tidy. We sincerely apologize for the confusion caused by the fire alarm incident during your stay. The safety and comfort of our guests are our top priorities, and we regret that our response did not meet your expectations. Your feedback is invaluable, and we will certainly take it into consideration as we strive to enhance our guest experience. Thank you once again for your feedback, and we hope to welcome you back in the future. Best regards, 21c Museum Hotel St. Louis

Customer review rating 4.0/5

Kasey C. Business - Confirmed reviews ALL

Large hotel that is well taken care of. I didn’t get a chance to go to the museum or experience anything else. The rooms were clean.

Customer review rating 1.5/5

Courtney C. Couples - Confirmed reviews ALL

We had a poor booking experience, and every interaction with a staff member was undesirable. We won a night's stay at a silent auction for a non-profit gala and called multiple times to learn how to redeem it properly. On two occasions, we left voicemails and never heard back. On the last call, at my urging, the front desk person took my information so someone would call me back, but no one did. So, we confirmed the room type that matched the certificate paper and booked online, before which we told the front desk person about our plan and asked someone to reach out if that wouldn't work. No one did. Upon arrival, the front desk staff was less than understanding about the situation and did not offer a resolution or follow-up. After our stay, we were charged the full price, and when we called to ask about it, they said they would take care of it and remove the charge. It's been a week, and it's still not resolved. The art museum, room, and gym were all very nice. We were excited about the cafe for breakfast, but some of the food items weren't stocked in the morning, and the staff there seemed like we were a bother. As avid travelers, we were excited to try out a 21C hotel, only to be left disappointed. The hospitality was null.

Dear Courtney C., Thank you for taking the time to share your experience at 21c Museum Hotel St Louis. I sincerely apologize for the challenges you faced regarding your booking and the subsequent lack of communication. It is disheartening to learn that the initial interactions did not meet your expectations, and I assure you that this is not reflective of our standards for guest service. I appreciate your feedback regarding the issues you encountered with the front desk and the café. It is concerning that you felt unaccommodated during your stay, and I understand how this can overshadow the positive aspects of your visit, such as the art museum and gym facilities. I also acknowledge the ongoing billing issue, and I hope it is resolved shortly. Your comments will be shared with our team to ensure that we improve our communication and service practices. Thank you once again for your feedback, and I hope you will consider giving us another opportunity in the future. Best regards, 21c Museum Hotel St Louis

Other web-users rate our hotel

  • 709 reviews 7.9/10 Location
  • 1,416 reviews 6.7/10 Room
  • 1,286 reviews 6.9/10 Service
  • 7 reviews 8.1/10 WiFi
  • 749 reviews 8/10 Amenities
  • 601 reviews 9.3/10 Vibe
  • 593 reviews 7.7/10 Food
  • 566 reviews 4.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.