21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.3/5 1,491 reviews

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21c Museum Hotel St Louis - Image 1
21c Museum Hotel St Louis - Image 2
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,491 reviews

Customer review rating 4.0/5

Jamie S. Families - Confirmed reviews ALL

The hotel's lobby, rooms, and athletic complex are all very sleek, colorful, and stylish. Our check-in experience was quick and our stay was lovely.

Hi Jamie, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our stylish environment and efficient check-in process. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, 21c Museum Hotel St. Louis

Customer review rating 3.5/5

Erika W. Couples - Confirmed reviews ALL

Our experience was adequate. The facilities were pretty clean and comfortable. It was nice to have the large gyms and a coffee shop. Dinner/room service ended earlier than I'm used to at hotels, and there were multiple times valet was not up front (and at first we weren't sure what to do). Our body wash was empty when we checked in.

Dear Erika W., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our facilities clean and comfortable, and that you enjoyed our gyms and coffee shop. However, we apologize for any inconvenience caused by the early closure of our dining services and the issues with valet availability. Additionally, we will address the oversight regarding the body wash in your room. Your comments are valuable as we strive to enhance our guest experience. Sincerely, 21c Museum Hotel St Louis

Customer review rating 4.5/5

Melissa M. Couples - Confirmed reviews ALL

This is my 2nd time staying at the 21C. The first time I stayed in Louisville Kentucky. Each time the experience was great

Hi Melissa, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay at 21c Museum Hotel St. Louis and appreciate your continued patronage. We look forward to welcoming you back for another memorable visit. Best regards, 21c Museum Hotel St. Louis

Customer review rating 3.5/5

Anisa R. Couples - Confirmed reviews ALL

I booked a Luxury King Suite for an early birthday staycation. Truly, I booked the suite just so I could enjoy that soaker tub. I called the front desk trying to get transferred to the reservation team, and the call disconnected three times when they tried to transfer me. Thankfully, though, the online booking process was straightforward. I had visited the hotel art gallery and restaurant before so I was aware of many of the property amenities already, but the front desk staff did not explain any of them to me nor ask if I had stayed with them previously. I don’t know if they have a gym on site, the hours of the restaurant or art gallery, or the room service hours—standard information you receive upon check in at other hotels. I wrote on my reservation that I needed a feather-free room due to allergies and reiterated to the front desk staff upon check in. A staff member claims they went upstairs to check the suite themselves for feathers, citing that another guest had previously had an allergic reaction to feathers in their room. The staff member returned ten minutes later with a snack in their hand, and gave me the keys. I went up to the room and found a feather throw pillow on the bed, and every decorative pillow on the suite’s couch was made of feathers—many of them shedding right into the velvet couch. I tossed the pillows and kept finding little feather quills all over the couch cushions. I returned to the front desk and told them there were feather pillows everywhere and they responded by telling me I could just put them outside my door for housekeeping to take. I reiterated the experience to the front desk staff upon check out and they were unresponsive. The suite was relatively clean aside from the shedding feather pillows; however, the vanity next to the bathtub did have a pair of fake eyelashes stuck to the side of it. There was along a long grey hair on top of the sheets. I’m from St. Louis so I expected good parking options. Decent street parking is available as long as you pay the meter, otherwise parking on site with them is $50/night—pretty egregious pricing for St. Louis, even downtown. The front desk was accommodating to a late check out, thankfully. I also learned there is no breakfast room service by calling down to the front desk in the morning.

Dear Anisa R., Thank you for taking the time to provide your feedback regarding your recent stay. I appreciate your comments about our location and amenities; it is always encouraging to hear when guests enjoy those aspects of our hotel. I am sorry to learn about the issues you encountered with your allergy request and the miscommunication regarding room amenities. Your experience does not reflect our commitment to guest satisfaction, and I understand how important it is for our staff to provide thorough information upon check-in, especially for returning guests. I regret that the necessary steps were not taken to ensure your room met your needs, and I apologize for the oversight in the housekeeping standards you observed. Regarding parking, we strive to offer competitive options in the downtown area, and I appreciate your understanding of our pricing structure. Your feedback will certainly be shared with our team to improve our service moving forward. Thank you again for your insights, and I hope you will consider staying with us again in the future. Sincerely, 21c Museum Hotel St Louis

Customer review rating 5.0/5

Rachel D. Couples - Confirmed reviews ALL

Absolutely stunning with a great friend staff. Amazing amenities!

Hi Rachel, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our amenities appealing and our staff friendly. Your positive feedback motivates us to maintain our high standards of service. Best regards, 21c Museum Hotel St. Louis

Other web-users rate our hotel

  • 712 reviews 8/10 Location
  • 1,423 reviews 6.7/10 Room
  • 1,291 reviews 6.9/10 Service
  • 7 reviews 8.1/10 WiFi
  • 752 reviews 8/10 Amenities
  • 601 reviews 9.3/10 Vibe
  • 596 reviews 7.7/10 Food
  • 566 reviews 4.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.