21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.4/5 629 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Sports

  • Experiential

  • Business

  • The Arts

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  629 reviews

Beautiful space with helpful staff!

Customer review rating 5.0/5

Zach L. Couples - Confirmed reviews ALL

This was our first visit (wife and I) to the St. Louis 21C hotel. It was a Friday night when we checked in around 4 p.m. Collin was a very helpful valet when we arrived. The front desk staff was informative, helpful and kind to both of us. Collin was a very helpful valet when we arrived. We settled into our room and headed to the bar at the Idol Wolf. After receiving a drink from the best mixologist in town (Carson), we walked up to the 2nd Floor Art Museum and were blown away with the eclectic collection of multi-media pieces. The room was immaculate with unique artwork and design elements. The bed was comfy and the temperature was easy to control. When we checked out the next morning we had a small snafu with a significant wait for a breakfast item, but the staff was attentive. Overall, I'd love to thank the full staff and management for an incredible experience in Downtown St. Louis!

Dear Zach L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel St Louis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not great this time.

Customer review rating 1.5/5

Aaron N. Couples - Confirmed reviews ALL

Staff was underwhelming from start to finish. Desk clerk was on her phone when we walked in - I had to interrupt her and announce myself. We arrived at 4pm and our room wasn't ready - we had to wait 30 minutes. Comps of various types were suggested by her, but in the end, none were granted. There was no mention of amenities whatsoever. Had I not been to your hotels before, I would have had no idea an art gallery existed nor the cool pool area. No mention of the restaurants, either. Clearly housekeeping was rushing to finish preparing the room. We arrived to wet areas on the floors and some garbage was missed. A shelf or soap dispenser was missing from the shower, but the double-stick tape was still partially stuck to the wall. Went to the front desk to ask for a later check out and had to wait as the one attendant argued with a customer on the phone. We were granted a later check out, but while back in our room, we received a knock on the door. When I opened the door, a couple (man and woman) said "When are you checking out?" I assumed they were guests, so I said "I believe check out is at 11am." Turns out they were housekeeping staff. Their lack of a greeting, professionalism, and unidentifiable uniform was surprising. Then, to add insult to injury, my wife left her (rather expensive) dental retainer in our room. She called late that evening to alert the staff. We've yet to hear back. Ours was a celebratory stay this time, and in short, it was unremarkable at best. It's a great property, but the staff interactions made our stay feel anything but special. I fully understand we're not paying 4 Seasons or Ritz rates, but the things we found off-putting don't cost money, they require basic hospitality. Final thought; we're Accor members, and I forgot to register as such. No mention was made by the front desk, so I assume we've missed out on the points, as well. (sigh)

Loved the Museum style

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Parking is way too expensive, the lot behind can be used but we had to get creative with scanning the bar code each day as we were at ballgame when it expired. We had to ask for a refill of some kind every day: coffee, body wash, shampoo, they were short on bar soap so got one little one. Would be great just to have the room stocked before we check in and not have to ask. King Room had very little storage for clothes, and was pretty small to leave the suitcase out. We did love the uniqueness of the hotel and would stay again!

Dear Lynnette S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel St Louis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Downhill since my last day

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

There Were a couple pieces of trash in parts of the room. There was an ice cream wrapper in the corner of the room under the drapes and another piece of trash that I found elsewhere. There was no hand soap in my room at check-in. It showed up three days into my stay.

Dear Timothy J., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel St Louis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay!

Customer review rating 5.0/5

Lauryn Friends - Confirmed reviews ALL

Beautiful hotel in downtown St. Louis! Art museum was a nice touch and rooms were spacious and super modern. Would definitely stay here the next time I’m in the city

Dear Lauryn G., We very much appreciate your comments regarding your stay at the 21c Museum Hotel St Louis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 362 reviews 7.7/10 Location
  • 644 reviews 7.2/10 Room
  • 613 reviews 7/10 Service
  • 353 reviews 8.2/10 Amenities
  • 298 reviews 9.5/10 Vibe
  • 277 reviews 8.1/10 Food
  • 237 reviews 5.5/10 Cleanliness
  • 222 reviews 6.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.