21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.4/5 922 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Sports

  • Experiential

  • Business

  • The Arts

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  922 reviews

Excellent boutique hotel!!

Customer review rating 5.0/5

Tara K. Families - Confirmed reviews ALL

Our family stayed over Thanksgiving and absolutely LOVED this property! The rooms were in excellent condition, decor was classic with a contemporary flare. The staff was amazing and restaurant was excellent. The art museum was incredible! I can’t wait to stay again and check out other 21c properties soon!

Dear Tara K., We very much appreciate your comments regarding your stay at the 21c Museum Hotel St Louis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful hotel stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The hotel and museum was gorgeous. The furnishings and overall look of every space was great. Unfortunately, it was extremely cold throughout the hotel, which impacted our meeting experience. Also, the food in general wasn't as good as one would hope.

Dear Dana J., We very much appreciate your comments regarding your stay at the 21c Museum Hotel St Louis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great experience! With one exception

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I had a really good stay. What a beautiful museum and hotel. I also loved the gym, the coffee shop and the bar. Staff was great. The art was exceptional. There was one downside to my stay, however. The light over my coffee nook (Room 808) wouldn't turn off. I searched repeatedly for a switch. Having one side of my room illuminated in the night meant I slept poorly. I mentioned it to the desk staff. She was nice and gave me eye masks and offered to have an engineer remove the light. That felt drastic, so I said it was unnecessary. I wish that I'd allowed it, though. Can someone remove that light for future guests? It will help them to get better sleep. Otherwise, a great experience. I will be recommending this hotel to others. Thank you.

Dear Sarita C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel St Louis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Michael Couples - Confirmed reviews ALL

Attentive and kind staff, clean room, interesting art collection, great bar (exceptional drinks and very good food, very enthusiastic bartenders.)

Dear Michael P., We very much appreciate your comments regarding your stay at the 21c Museum Hotel St Louis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It is a very attractive property and well located for our purposes.

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

You have nice common area amenities. But housekeeping seems to be totally lacking or, at least, absent during our three day stay. Our room had no soap at the bathroom vanity. There was no bottled water and the mini fridge was completely empty. We enjoyed the swim pool and spa amenities but there were no towels available. We ended up using the towels from our rooms but they were never refreshed during our stay. Ditto for in-room coffee service.

Dear Marie S., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel St Louis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 494 reviews 8.1/10 Location
  • 914 reviews 7.3/10 Room
  • 829 reviews 7.3/10 Service
  • 507 reviews 8.2/10 Amenities
  • 411 reviews 9.4/10 Vibe
  • 388 reviews 8.4/10 Food
  • 336 reviews 5.6/10 Cleanliness
  • 213 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.