21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.3/5 1,495 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,495 reviews

Customer review rating 1.5/5

Tim H. Couples - Confirmed reviews ALL

My husband and I planned a weekend getaway to St. Louis and chose 21c Museum Hotel based on strong recommendations from local friends. We typically stay at the Four Seasons, but wanted to try something different and were excited by 21c’s boutique reputation. My husband booked one of the hotel’s top suites, and upon arrival we were genuinely impressed. The room was beautifully designed, and I was especially looking forward to enjoying the fireplace during a cold winter weekend. Unfortunately, several issues became apparent almost immediately. One of the living room curtains had a noticeable stain, not all of the motorized shades were functioning properly, the bathroom soaps were not filled prior to our arrival, and the bathtub drain had been pulled out and needed to be reset. I was also disappointed to learn that guests cannot control the fireplace themselves and must rely on staff to turn it on and off. For something so central to the suite experience I would have expected 21c to incorporate a fireplace solution that guests could control on their own. The following morning, around 11:00 a.m., I stopped by the front desk to report the bathtub issue and to request that the fireplace be lit by 2:00 p.m. so I could enjoy it when we returned. We left expecting the room to be serviced during the day. When I returned at 2:00 p.m., the room had not been cleaned, the tub had not been fixed, and the fireplace had not been turned on. I called the front desk and was told maintenance was on the way. At 3:00 p.m., I called again and was told maintenance had been “held up on another job” and would arrive shortly. By 4:30 p.m., no one had come, and we received no follow-up, update, or apology. The next evening, I stopped by the front desk to share our disappointment in person, as I believe it’s important to give staff the opportunity to address concerns directly rather than simply posting a review afterward. I waited approximately five minutes before anyone came to the desk. By that time, it was nearly 8:00 p.m. I explained that no one had come to light the fireplace and that the bathtub issue had never been resolved. The staff member asked if I wanted someone sent up immediately; I declined, as I did not want someone entering the room at that hour. He then responded with, “Well, I wasn’t here yesterday,” which suggested a lack of training in how to handle guest concerns or take ownership of the guest experience. 21c is clearly striving to position itself as a luxury boutique hotel. The aesthetics, room design, and pricing suggest a high-end experience, but the service and staff training did not align with those expectations. That disconnect is particularly disappointing because the hotel has tremendous potential to be something special. I sincerely hope someone from leadership reaches out and demonstrates that 21c values service recovery and long-term guest loyalty. With stronger attention to operational details and staff empowerment, this hotel could truly live up to the experience it aims to provide.

Hi Tim, Thank you for taking the time to share your feedback regarding your recent stay at 21c Museum Hotel St. Louis. We appreciate your kind words about the suite's design and your desire to experience our unique boutique offerings. We sincerely apologize for the shortcomings you encountered during your visit. It is concerning to hear that the condition of your room did not meet our standards and that the service you received fell short of your expectations. Your comments regarding the maintenance issues and response times have been noted, and we assure you that we take such matters seriously as they directly impact our guests' experiences. Furthermore, we regret that our team did not provide the level of service that reflects the luxury experience we aspire to deliver. We understand how important it is for our staff to be well-trained and responsive to our guests' needs. We value your insights and hope to utilize them as we continually strive to improve our service and operations. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 3.0/5

Megan T. Couples - Confirmed reviews ALL

Lobby space was wonderful. Room was dirty with mildew, hair and stained sheets. Notified front desk at checkout. Valet team was exceptional and very kind at check-in and check-out.

Dear Megan T., Thank you for your feedback regarding your recent stay. We appreciate your compliments on our lobby and valet team. However, we regret that the cleanliness of your room did not meet our high standards. Your comments have been noted for our ongoing improvement efforts. Goodbye and best wishes, 21c Museum Hotel St Louis

Customer review rating 1.5/5

Kevin P. Families - Confirmed reviews ALL

The valet parking man was helpful and informative. The person at checkin seemed disengaged. He gave us keys to an occupied room and then seemed surprised when we asked him to bring nee keys up to us while we hauled our heavy luggage cart. The carpets in the hall had not been vacuumed. The self parking situation was a total disaster. Someone should have warned us they would not let us extend the parking length. When we went to view the art exhibit and participate in the heavily promoted nightcap, there was a private event. We were not welcome. Again, you should have told us. I prepaid through the amex promotion program. When i checked out the desk person could not print out the room charges. They would be sent by email he said. It never arrived. This stay was a total disappointment…with the exception of the bar and restaurant which seemed to be operated by a totally different entity/company. I routinely stay at Drury hotels. Every one my stays with them has been better than this one which was hyped as a top of the line experience. NOT!! On a positive note, I was grateful that housekeeping cleaned and restocked my room while I was out.

Dear Kevin P., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. It is disappointing to learn that your check-in process did not meet our usual standards, and we appreciate your patience in handling the situation with the keys. Your comments about the cleanliness of the hallways will be shared with our housekeeping team to ensure that we maintain our commitment to a pristine environment. We understand the frustration regarding the self-parking situation and the private event that impacted your experience with our art exhibit and nightcap event. We aim to provide clear communication about such occurrences and regret that you were left uninformed. Regarding the email with your room charges, we will look into this matter to ensure it is addressed appropriately. We are pleased to hear that you enjoyed our bar and restaurant offerings. Thank you again for your feedback; it is invaluable in helping us improve our services. Best regards, 21c Museum Hotel St Louis

Customer review rating 5.0/5

Tony L. Business - Confirmed reviews ALL

Restaurant room service great team , and good tasted good

Hi Tony, Thank you for your kind feedback regarding our staff and the restaurant service. We are delighted to hear that you enjoyed your dining experience and found our team to be accommodating. Your positive remarks are greatly appreciated. We look forward to welcoming you back again soon. Happy holiday! Best regards, 21c Museum Hotel St. Louis

Customer review rating 4.0/5

Victor Z. Couples - Confirmed reviews ALL

Always a really unique stay, love the way the hotel is set up and the staff are always friendly. Having a top restaurant in the hotel is also a huge plus!

Hi Victor, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel unique and enjoyed the friendly service from our staff. We take great pride in our restaurant offerings and appreciate your positive feedback. Best regards, 21c Museum Hotel St. Louis

Other web-users rate our hotel

  • 708 reviews 7.9/10 Location
  • 1,416 reviews 6.8/10 Room
  • 1,287 reviews 7/10 Service
  • 7 reviews 8.1/10 WiFi
  • 754 reviews 8/10 Amenities
  • 606 reviews 9.3/10 Vibe
  • 574 reviews 4.5/10 Cleanliness
  • 320 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.