21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.4/5 906 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Sports

  • Experiential

  • Business

  • The Arts

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  906 reviews

Customer service

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Customer service was extremely well everyone was very nice and provided a great amount of help no matter who it was.

Dear Michael C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel St Louis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Needs lots of Improvement

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The housekeeping manager barged I to my room out my permission and then refused to leave when I asked her to. She was intrusive and disrespectful in the way in which she spoke to me and had the audacity to tell me that I shouldn’t have been in the room because it wasn’t reach even though it looked ready to me. Further o believe she had hr staff retaliate as the room was not fully cleaned the following day and the day after that, there was absolutely no toilet paper present and the coffee area was not Restocked or cleaned. Also, please at the very least have a microwave in the lobby for folks to use and please for the love of God serve hot lunches in your restaurant. Lastly, The lunch and dinner did not taste the best so perhaps you all might want to consider mirroring the menus and cooks at the Marriott across from the convention center.

Dear Kavon W., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel St Louis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great bar

Customer review rating 4.5/5

Leighton Couples - Confirmed reviews ALL

The room was a little small, but the service was excellent and we really enjoyed the bar and spa features.

Dear Leighton S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel St Louis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Annoying blinking light

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

This was probably my sixth time staying at the hotel. All other stays have been in a corner king room. I decided to try a different room. There was a device on the wall that appeared to be a smoke detector. Despite the ceilings in the room being very high at approximately 15 feet there was a green blinking light on the device that prevented me from getting good sleep. Blink randomly, and in a dark room was distracting. Additionally, one of the reasons I stay in this hotel is because the pillows and beds that I’ve always had in the corner rooms have been amazing. The pillows were not as comfortable nor the was bed in this room.

Great facilities. The pool and spa access are a wonderful amenity. An easy walk or drive from most St. Louis attractions.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff are always pleasant and helpful. The facilities are attractive and well maintained.

Other web-users rate our hotel

  • 487 reviews 8.1/10 Location
  • 892 reviews 7.4/10 Room
  • 815 reviews 7.2/10 Service
  • 492 reviews 8.4/10 Amenities
  • 405 reviews 9.5/10 Vibe
  • 378 reviews 8.4/10 Food
  • 329 reviews 5.9/10 Cleanliness
  • 209 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.