The experience started off well, but unfortunately, the service declined after the bartender was significantly delayed in getting my food during happy hour. From that point on, the overall experience at the restaurant was disappointing. The coffee steak was excellent and was definitely the highlight of the meal. However, aside from that dish, the rest of the food and overall experience were fairly underwhelming.

i stayed at the hotel and could not get a folio and then was charged more than what was disclosed at the time of checkout.

I had a pleasant two night stay 8/30/26 - 9/1/2026. My trip was booked with Chase's The Edit hotel program and I did receive a free upgrade to a King Suite, with $100 property spend, and free breakfast. The room was bright with city views and chicly designed. The onsite restaurant and cafe were both accommodating to my gluten allergy (a must when I travel), provided a cozy atmosphere, and both dining areas were great for writing postcards/working on my laptop. The front desk staff, both the black gentleman in the afternoons/evenings, 8/30 and 8/31, and May (sp?) at check out 9/1 were incredibly accommodating and presented well as a guest interface. Both were extremely professional and helpful. The gentleman was prompt, attentive, and made reasonable efforts to keep me happy when I requested items for the room as well as ordering a couple of engineering repairs that were completed in a timely and satisfactory manner while I was out for the day. May was helpful and and patient in explaining my final charges, and seemed happy to do that for a guest. A warm, friendly smile, a professional and courteous tone of voice, and a great attitude with both! The reusing of a former YMCA and conversion to a museum with the quirky art and design through the property was aesthetically appealing. Personally not a fan of contemporary art, but the wallpaper, the giant glass ball in the lobby, the orange penguins did give the property a cool feel. The TVs in the room was a modern model and easy to google cast my show from my phone, the bathroom layout with the tub, wide counter with two sinks, and separate shower stall made the bathroom spacious and a relaxing space. The choice of toiletries (Malin + Goetz) was perfect; I love this brand. The bed was comfortable, the lighting with dimming options were perfect, and I love having the multiple climate zone and digital thermostats to control the temperature to my comfort. I also loved that the attached gym and pool in the lobby were fully included with my stay instead of an additional surcharge. Travelers don't want a tricky bill where there are surprise additional charges once a reservation is confirmed. Personally, I am a lap swimmer, and I was able to get a decent swim workout on my trip which is a rarity on the road, as well as a fully functioning moon shower and steam room/sauna facilities. I didn't get to use the weight room this time, but it looked complete and I would use this in the future. The gym was an awesome amenity I would come back for next time in St. Louis! As far as areas to improve, there are a few things that would enhance my experience that I am accustomed to with higher end luxury hotels - offering slippers, caffeine free herbal tea, free morning coffee in the lobby. If possible, I suggest dedicating a set of elevators for staff use separate from the guest elevators. The laundry carts they wheeled around use up the entire elevator space, and several times, what should have been a quick ride to the lobby became a multi-stop ride for staff getting on and off. Some common hospitality gestures would be appreciated too - things like always let the guest pass first in crossing, a friendly greeting and smile when you see a guest or even when passing in the hallways, not shouting or talking on the phone in the presence of a guest. There were times I passed staff in the hallways or lobby and couldn't distinguish between staff and other hotel guests from attire or demeanor. The first night there were a couple of inconveniences in my room as the bathtub stopper did not stop water from draining at all, and a wall sconce in the bathroom was out (needed a bulb change). The next day these were promptly repaired, and these issues were resolved. But perhaps there should be a check to make sure everything in the room functions. The last thing I would say is about the location. It was convenient to walk to the Gateway Arch NP, and to be around the old downtown buildings and attractions like sports stadiums and Union Station, but when I tried to look up restaurants, supermarkets/convenience stores, or a Target/pharmacy store with Google maps, there none or very limited options in close proximity. I don't have any suggestion to address this issue, but just so you are aware this was a detraction in my experience. I wanted to buy a couple things like a greeting card, postcards, and beverages but didn't find any options nearby. Overall, my stay was better than expected. I would stay here again and I would recommend your hotel to others! Thank you!

I enjoyed the hotel and my room. In saying that the bathroom and room could have been cleaner. There was dust behind the night stand and the stand with the refrigerator/coffee machine. The bathroom could also use a deep clean especially the floor and tub area. I didn't care for the food at both restaurants. But overall I did enjoy my visit.

There was a hairball the size of a football on the bathroom floor that I found when I got out of the shower. Nice building, nice restaurant, nice people but doesn’t overcome the hair.

I really enjoyed the robes in the room. The bed was very comfortable, the soap products smelled great. I loved the coffee shop in the lobby and we also had dinner in the hotel. The food was spectacular and I liked that they had mocktails! I didn't get to the gym or the pool, unfortunately.

Awesome museum, café, rooms great location!

Hotel was absolutely beautiful. Our only issue was the bathroom door wouldn’t stay shut.

Good experience, I just have a couple of comments. The main light didn’t work and the toilet was mot cleaned properly, for 2days in a row. Besides, a couple of extra coffee pods wouldn’t hurt.

Pleasant

Pros: lovely hotel, great location, excellent coffee shop attached, room layout was excellent. Family loved the pool, sauna and workout area. Cons: room was unclean, especially the bathroom. I had to wipe down the floor and remove garbage. Bathroom was missing body wash and towels. Coffee supply cabinet was broken. Sofa in living area was unclean and had a ratty feather pillow that was losing feathers. Elevator broken. Food ordered at bar was very delayed.

Great property, great location, clean, nice staff, great restaurant. 9.5/10.

(private review) Staff was incredibly warm and accomodating. Please extend our thanks to the Good Press, Idle Wolf, and hotel staff. We were traveling with some friends to St. Louis to attend a concert, traveling in from South Carolina. Unfortunately our friend's health has declined significantly due to a terminal brain tumor. The staff helped us stay comfortable, including holding and retreiving pediatlyte popsicles, late check in/out, and a shower chair. The breakfast and dinner staff were also kind, patient, and loving during our meals. Please know that your kindness was not unnoticed and is appreciated. This will likely be their last trip out of town and you helped make it a very comfortable and special one. God bless you all and the ways you show up for strangers <3

Great facility with excellent dining and gym facility. Cleanliness in public areas could have been better.

This was by far the best hotel during my US road trip. Well located for events at Stifel Theatre, the hotel premises and rooms are modern, clean and very comfortable. The artwork on display is stunning and I was blown away by the exhibitions on the second floor, which I didn’t even realise existed until valet mentioned it shouldn’t be missed. Mae at the front desk was so naturally friendly and helpful. And I strongly recommend using the valet service if it’s within your budget, the car was easily accessible via a simple SMS (Malik was also incredibly helpful when I first arrived). Highly recommended to anybody staying in St Louis.

Very nice hotel. Customer service was very good. Friendly and helpful staff. Only negatives were breakfast was very slow. Skipped breakfast at the hotel on 2nd day because no place to sit and long line. Also, no self parking option. Valet parking was quick and easy but also quickly got expensive with tipping every time because we were in and out of the hotel several times a day. Valet attendants were very friendly and quick.

Together. The head of valet. I forgot his name. I did call the GM to explain my experience. I’ve never had a valet or anyone be so rude, and spiteful. On several occasions he refused to get and to park my truck. One day he left it out front for hours and when I can back down to get it, it had not moved and he told me “I didn’t have time”. When I told him it’s been there for hours, that’s impossible, he told me “well, now you don’t have valet anymore, we’ll see how you like that”. So since then I’ve been parking in the back and even coming on the sides to avoid him. Apparently he had canceled my valet before that and he told me he was calling the police on me when I politely asked him to talk about what I had done to make him so upset. There is a girl down there that works nights who can corroborate his harsh treatment. Also Mack, is a younger gentleman that told me their manager is like that with a lot of people and it makes him uncomfortable. As the national manager of a company myself, I realize that you can’t control people’s actions and it is not a reflection upon your staff. It was an isolated incident with a single individual. I am bringing it to your attention bc I am sure that you’d want the valet (as your guests first experience at 21c) to be a warm and welcoming experience instead of a truculent, hostile encounter. Thank you for your time. I am here until Saturday morning if anyone would like to address the matter. Thank you and Gid Bless

The hotel had very friendly staff, however the room we were in was not well-maintained. The sliding barn door for the bathroom did not have a handle on the inside, just the two bolts that affixed the front handle. So to close the door, we had to kind of try to grasp the bolts and push. Also the room door did not fully latch on its own, which we didn’t realize until the second day.

Good overall, wish we were given more towels but otherwise no issues. The breakfast spot was a bit chaotic, doesn’t really have ideal sitting for a family of 5