21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.2/5 1,449 reviews

21c Museum Hotel St Louis - Image 1
21c Museum Hotel St Louis - Image 2
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,449 reviews

Customer review rating 1.0/5

Caroline D. Solo - Confirmed reviews ALL

What a disappointment !! My room was not clean at check in. Lipstick on the glass, hair in the shower, bottle of water of the previous guests in the fridge. It was also in poor condition : broken drawer, broken shower handle. It was even worse *after* housekeeping the next day : pillows were thrown away on the bed, towels left on the drawer, trah not emptied. It's not only the room.... the pool could be nice, but the ceiling is moldy. It could be a nice place... about 30 min walk to the Gateway Arch. Room on the 10th had a nice view. I will not be back.

Mrs. D., Thank you for taking the time to share your feedback. I sincerely apologize that your room was not properly cleaned and maintained prior to your arrival, and that the service during your stay did not meet expectations. The conditions you described — including cleanliness concerns, maintenance issues, and incomplete housekeeping service — are not acceptable and certainly not the experience we want our guests to have. I am also sorry to hear about the condition of the pool area. Your comments have been shared with both our housekeeping and engineering teams so these issues can be addressed immediately. We truly appreciate you recognizing the location and view, but I regret that the overall experience left you disappointed. Thank you again for bringing these concerns to our attention.

Customer review rating 5.0/5

Patricia K. Solo - Confirmed reviews ALL

Loved every part of this cool hotel! Thanks for designing a hotel worth experiencing, Pat K.

Mrs. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Cody B. Business - Confirmed reviews ALL

Front desk staff was very welcoming and friendly. Restaurant and coffee shop in the lobby were both fantastic. Valets were very quick and friendly as well. All around wonderful stay.

Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Lori B. Couples - Confirmed reviews ALL

We enjoyed the hotel all together. It’s beautiful and leaves a lot to do. Unfortunately we were u able to view the art gallery bc it was closed for a private event. Our room left a lot to be desired. It was incredibly small and the photos made it look a lot more spacious. The air conditioner would freeze us out and we could not get it to adjust with the thermostat. The shower and bathroom was nice. Overall, I’d stay again but try to find a larger room that had space to sit out luggage down but not have it block a doorway to the bathroom or the exit.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 3.5/5

Benjamin V. Families - Confirmed reviews ALL

The hotel itself is beautiful and comfortable. Very pleased with the room. The service was lackluster and confusing. It took an hour to get breakfast in the mornings due to long lines. Our lunch was delicious, but took 50 minutes to come out and was cold. We had to request our late check-out 4 times (each time they gave it to us, but then neglected to update the system), so we got both a call and a staff member came into our room because they didn’t realize we had late check-out.

Mr.V., Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience fell short, particularly with the delays and lack of coordination you encountered during your stay. Waiting up to an hour for breakfast and 50 minutes for lunch—especially to receive food that was not served at the proper temperature—is not acceptable and does not reflect the level of service we aim to provide. Additionally, I sincerely apologize for the confusion surrounding your late check-out. While it was approved, it is clear that our team failed to properly communicate and update the system, which led to unnecessary interruptions. We understand how frustrating and disruptive that must have been. Your feedback has been shared with our Food & Beverage and Front Office teams so we can address these gaps in service, improve communication, and ensure better follow-through moving forward. We truly appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide the seamless and welcoming experience we strive for.

Other web-users rate our hotel

  • 688 reviews 7.8/10 Location
  • 1,404 reviews 6.3/10 Room
  • 1,248 reviews 6.8/10 Service
  • 20 reviews 4/10 WiFi
  • 715 reviews 7.6/10 Amenities
  • 589 reviews 9.2/10 Vibe
  • 580 reviews 4.3/10 Cleanliness
  • 309 reviews 8.7/10 Bar

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