21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.3/5 1,482 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,482 reviews

Customer review rating 4.5/5

Edward M. Families - Confirmed reviews ALL

Another great weekend in our favorite hotel! Everyone from the valet to housekeepers to bartenders were professional and engaging. Great location and the pool was the perfect way to wind the kids down. Can’t wait to come back.

Hi Edward, Thank you so much for your wonderful review! We’re honored to be your favorite hotel and thrilled to hear that our team—from valet to housekeeping to the bar—helped make your weekend special. We’re also glad the pool was a hit with the kids! We can’t wait to welcome you back for another great stay. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 5.0/5

Karlene D. Couples - Confirmed reviews ALL

Beautiful museum! Everyone in staff were welcoming and our Suite was great.

Hi Karlene, Thank you for your kind review! We’re delighted to hear you enjoyed the museum, felt welcomed by our team, and had a great stay in your suite. We hope to welcome you back again soon. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 2.0/5

Chih-hung C. Solo - Confirmed reviews ALL

Not as good as expected. The heater was very loud, and the body wash bottle was missing. Late at night, bubbles came out from the bathtub drain and made me feel really uncomfortable. I asked to move to another. I ultimately decided to leave the hotel one night early-- turning a planed three-night stay into two nights.

Hi Chih-Hung, Thank you for sharing your experience with us. We’re very sorry to hear that your stay did not meet expectations and that the issues with the heater, missing amenities, and bathtub drain caused discomfort. We understand how unsettling that experience must have been, especially late at night, and we regret that it led you to shorten your stay. Your feedback has been shared with our maintenance and housekeeping teams so these matters can be addressed promptly. We truly appreciate you bringing this to our attention and hope we may have the opportunity to provide a much more comfortable and reassuring experience in the future. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 3.5/5

Anna D. Families - Confirmed reviews ALL

we walked into our room and there were pillows from the bed on the couches and the beds were unmade, the front desk person seemed apologetic and changed our room quickly but it felt like the next room was a bit smaller. there was a couch in the first room but none in the second. for the price, it was a bad first impression. still, the bar was awesome. my brother and i loved the kalimotxo and my sister enjoyed happy hour lol. we would probably stay here again.

Hi Anna, Thank you for sharing your experience with us. We’re very sorry for the condition of your initial room and understand how disappointing that must have been, especially at the start of your stay. While we’re glad our front desk team was able to move you quickly, we regret that the replacement room did not fully meet your expectations. We do appreciate your kind words about the bar and are happy to hear you enjoyed the kalimotxo and happy hour together. Your feedback has been shared with our team so we can prevent situations like this in the future. We truly appreciate your understanding and hope to provide a smoother, more polished experience when you visit us again. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 3.5/5

Mary K. M. Friends - Confirmed reviews ALL

However, the hallways were shabby, in need of a coat of paint and there was a unsightly/gross stain on the carpet in our room. When we were checking out, I wanted to talk to the desk person about the stain but after waiting for several minutes without being acknowledged by the solo desk person (who was on the phone) I gave up and left. The digital valet app was a pain for both us and the valet person. Epic fail on that.

Hi Mary, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay overall and that you loved the design of the bar and café, as well as the comfort of your room. We sincerely apologize for the condition of the hallways and the carpet issue in your room — this is certainly not the standard we strive to maintain. We’re also sorry you weren’t able to speak with a team member at checkout and understand how frustrating that must have been. Your comments regarding the digital valet experience are noted as well, and we recognize that it needs improvement. We appreciate you bringing these concerns to our attention, as they help guide necessary updates and service improvements. We hope to have the opportunity to provide a more seamless and polished experience should you choose to stay with us again. Sincerely, 21c Museum Hotel St. Louis

Other web-users rate our hotel

  • 700 reviews 7.8/10 Location
  • 1,401 reviews 6.9/10 Room
  • 1,279 reviews 6.9/10 Service
  • 7 reviews 8.1/10 WiFi
  • 739 reviews 7.9/10 Amenities
  • 589 reviews 9.3/10 Vibe
  • 568 reviews 4.4/10 Cleanliness
  • 318 reviews 8.6/10 Bar

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