21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.3/5 1,504 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,504 reviews

Customer review rating 4.0/5

Mark R. Families - Confirmed reviews ALL

Nice visit with family for a wedding

Hi Mark, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your visit with family for the wedding. We hope to welcome you back for another memorable stay in the future. Best regards, 21c Museum Hotel St. Louis

Customer review rating 4.0/5

Andrew S. Solo - Confirmed reviews ALL

Thanks for another great getaway. Room and museum were great. People were great. The only rough patch was Saturday dinner after the symphony concert at about 10pm. There was a wait, which wasn’t terrible. But then the servers were still very busy. The bar was slow, which wasn’t terrible but dissuaded us from ordering a second round. The food was very salty. Not at all the quality I recall from my previous visit in December. Otherwise, keep up the great work.

Hi Andrew, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed your room and the museum, as well as our team members' service. We appreciate your feedback concerning your dining experience after the symphony concert. We strive to provide consistently high-quality meals, and it is concerning to learn that your experience did not meet your previous expectations. Your comments about the service timing and food quality will be shared with our culinary team to ensure continuous improvement. Thank you once again for your valuable insights. We look forward to welcoming you back for another exceptional getaway. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 4.5/5

Michael D. Families - Confirmed reviews ALL

Overall, it's a beautiful property. We really enjoyed spending time in the game lounge. The cafe staff were exceptionally friendly (and competent!). Our room was tidy, comfortable, and also beautiful. Our check-in was a bit awkward (I detail this below), but the only thing that stood out that's worth mentioning is that abandoned dishes in the lounge area or in the room corridors often sat for quite a while (like 6 hours or more) without being picked up. To call the place "trashed" would be entirely unfair and wholly inaccurate, but it feels like a place that would have people tending to these things a little more than they were, so it stood out more than it would at a budget hotel. Since our rooms are not made up each day, I have a feeling there just isn't a flow of staff to notice these things. I was a little surprised that we weren't informed about the lack of room housekeeping upon check-in, but that does seem to be the new norm wherever we stay, so it's not something I feel particularly put out about. I am looking forward to our next stay!

Hi Michael, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the beauty of our property, the Billiard Room, and the exceptional service provided by our Good Press staff. It is always rewarding to know that our guests find our accommodations comfortable and inviting. We appreciate your observations regarding the presence of abandoned dishes in the lounge area and corridors. While we strive to maintain a clean and welcoming environment, there are times when our staffing flow may not meet expectations. Your comment about not being informed of our housekeeping policy during check-in is also noted, as we aim to communicate our services clearly upon arrival. We are grateful for your understanding and look forward to welcoming you back for another enjoyable stay. Best regards, 21c Museum Hotel St. Louis

Customer review rating 4.0/5

Madhu S. T. Families - Confirmed reviews ALL

Amazing hotel with excellent facilities and convenient access to nearby activities. I would highly recommend it overall. However, we did encounter a few issues during our stay. On 11/29, the staff member overseeing the gym and pool area was rude to us and our children, even yelling when the kids were playing in the gym. Such behavior is not acceptable. Additionally, our breakfast order was initially mishandled, and it took nearly an hour before we received our meal. These aspects could have been managed much better.

Hi Madhu, Thank you for your kind words about our hotel and the facilities we offer. We appreciate your overall recommendation. However, we sincerely apologize for the experience you had with our staff at the gym and pool area. We strive to maintain a welcoming environment for all guests, and it is concerning to hear that this was not the case during your visit. Additionally, we regret that your breakfast order did not meet the expected timeline and quality. Your feedback is invaluable as it helps us improve our service. We hope to welcome you back in the future for an even better experience. Best regards, 21c Museum Hotel St. Louis

Customer review rating 5.0/5

Gary W. Business - Confirmed reviews ALL

I enjoyed all things about the 21c Museum Hotel. The room was pleasing and comfortable. The Good Press serves excellent coffee and breakfast burritos. Idol Wolf serves the best food and drinks. The staff, such as Meg at Idol Wolf, are helpful and kind. I will stay at the 21c Museum Hotel each time I visit St. Louis.

Hi Gary, Thank you for your wonderful feedback regarding your experience at the 21c Museum Hotel St Louis. We are delighted to hear that you found your accommodations to be both pleasing and comfortable, and that you enjoyed the offerings at Good Press and Idol Wolf. Our team, including Meg, takes great pride in providing exceptional service, and your kind words will be shared with them. We look forward to welcoming you back during your next visit to St. Louis. Best regards, 21c Museum Hotel St. Louis

Other web-users rate our hotel

  • 714 reviews 8/10 Location
  • 1,421 reviews 6.7/10 Room
  • 1,292 reviews 7/10 Service
  • 7 reviews 8.1/10 WiFi
  • 749 reviews 8/10 Amenities
  • 603 reviews 9.4/10 Vibe
  • 560 reviews 4.3/10 Cleanliness
  • 317 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.