21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.2/5 1,438 reviews

21c Museum Hotel St Louis - Image 1
21c Museum Hotel St Louis - Image 2
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,438 reviews

Customer review rating 0.5/5

William B. Couples - Confirmed reviews ALL

Prospective guests should be aware that service recovery and communication may not meet expectations if issues arise. I am sharing my experience following a stay at 21C from June 6–8, 2026, after previously contacting hotel management directly and receiving no response. I chose this property specifically because it is part of the American Express Platinum Hotel Collection, which carries an expectation of elevated service, attention to detail, and accountability. Unfortunately, this stay fell well below those standards. At check-in, I was informed no upgrades were available, which I accepted without issue. However, upon entering the room, I immediately noticed the shower was continuously dripping. I reported this right away, and although someone was sent to attempt a repair, the issue was never resolved and persisted for the entirety of my stay. More concerning was the complete failure of housekeeping service. On Sunday, we left the room in the morning and returned around 11:00 AM to find it had not been serviced. We confirmed with the front desk that housekeeping was operating and notified them of the issue. Despite leaving and returning multiple times throughout the day—approximately 2:00 PM, 6:00 PM, and again at 11:00 PM—the room was never cleaned or refreshed. Each time we left the property, my wife and I raised this issue with the front desk and were repeatedly assured it would be handled. Those assurances were never fulfilled. As a result, we went an entire day without basic hotel services. When I raised these concerns Sunday evening and requested a rate adjustment, I was told the front desk could not address it and that it would require management review. I subsequently contacted management directly after my stay and received no response. Between the unresolved maintenance issue, the complete lack of housekeeping despite multiple notifications, and the absence of any follow-up from management, this experience was unacceptable and does not align with the standards associated with either 21C or the American Express Hotel Collection.

Dear Mr. B., Thank you for taking the time to share your detailed feedback regarding your recent stay with. I sincerely apologize for the multiple service failures you encountered and for the lack of follow-up after you reached out to management. Your experience is not reflective of the standards we strive to uphold, particularly as part of the American Express Hotel Collection. I am truly sorry that the maintenance issue with the shower was not properly resolved and that housekeeping service was missed entirely despite your repeated notifications. Additionally, I regret that our team did not follow through on the commitments made during your stay, which understandably led to frustration and inconvenience for you and your wife. Equally concerning is your note about not receiving a response after contacting management. This is unacceptable, and I apologize for the breakdown in communication. Please know that your feedback has been shared with our leadership team so we can address these lapses directly with both our housekeeping and engineering departments, as well as reinforce accountability in service recovery and guest follow-up. I would appreciate the opportunity to reconnect with you directly to review your stay in more detail and work toward a resolution. If you are willing, please contact me at your convenience. Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in us.

Customer review rating 5.0/5

Brett S. Business - Confirmed reviews ALL

Fantastic beyond words!

Thank you for taking the time to complete this survey about your stay at 21c Museum Hotel Saint Louis. We understand how busy life can be and we are thrilled that you took the time to say nice things about us. It is our hope that we can welcome you again when you are in St. Louis.

Customer review rating 5.0/5

Amy B. Business - Confirmed reviews ALL

Beyond pleasantly surprised and welcomed back to a city I hadn’t been to for over 35+ years. The hotel was the crowning jewel to our weekend. Loved everything about it. Will definitely stay again.

Hi Amy, Thank you for such a wonderful review! We are truly honored to have been part of your return visit after more than 35 years. It means so much to hear that your weekend exceeded expectations and that our hotel was the crowning jewel of your trip. Your kind words about your experience are greatly appreciated, and we are thrilled that you loved everything about your stay. We look forward to welcoming you back again and helping create even more memorable visits in the future! Sincerely, 21c Museum Hotel St. Louis

Customer review rating 5.0/5

Carlos B. Friends - Confirmed reviews ALL

Great experience

Hi Carlos, Thank you for leaving us such a wonderful review. We are glad that you enjoyed your stay with us at 21c Museum Hotel St. Louis. We hope to welcome you back soon! Sincerely, 21c Museum Hotel St. Louis

Customer review rating 2.0/5

Jamal M. Couples - Confirmed reviews ALL

Poor customer service, a lot of the staff smelled like weed. The room wasn't clean, the in room ice machine did not work.

Dear Mr. M., Thank you for sharing your feedback. I sincerely apologize that your stay did not meet expectations. The concerns you’ve raised regarding cleanliness, maintenance issues in your room, and especially the level of service you experienced are unacceptable and not reflective of our standards. Additionally, your comments about staff presentation are taken very seriously and will be addressed internally with urgency. I regret that these issues impacted your visit and prevented you from fully enjoying the amenities we offer. Our team will be reviewing your feedback with the appropriate departments, including housekeeping, engineering, and valet, to ensure these deficiencies are corrected. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the experience you deserved.

Other web-users rate our hotel

  • 665 reviews 7.6/10 Location
  • 1,361 reviews 6.3/10 Room
  • 1,214 reviews 6.9/10 Service
  • 20 reviews 5/10 WiFi
  • 691 reviews 7.5/10 Amenities
  • 571 reviews 4.4/10 Cleanliness
  • 561 reviews 9.1/10 Vibe
  • 302 reviews 8.9/10 Bar

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