21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.2/5 1,447 reviews

21c Museum Hotel St Louis - Image 1
21c Museum Hotel St Louis - Image 2
21c Museum Hotel St Louis - Image 3
21c Museum Hotel St Louis - Image 4
1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,447 reviews

Customer review rating 5.0/5

Charles J. Couples - Confirmed reviews ALL

Upscale and artsy but livable with great amenities. The bar and spa were both wonderful.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Schnierow G. Business - Confirmed reviews ALL

I've asked for my folio to be sent to me 3x. Hasn't. I've had 6-7 room nights at your hotel in the past few months. Chocolate on the nightstand, sometimes. Tissues not replenished the last time. Restaurant not ready to open at 6:30 AM the other day. Nice room. Dinner and dinner service good.

Thank you for your continued loyalty and for taking the time to share your feedback. While we're pleased you enjoyed your room, dinner service, and interactions with our team, we're sorry that issues with your folio request, room amenities, and breakfast experience impacted your stay. We appreciate your comments and will use them to improve the consistency of our guest experience.

Customer review rating 4.5/5

Katherine W. Families - Confirmed reviews ALL

Our family had an absolutely wonderful experience at the 21c Museum Hotel during our daughter Lauren and Steve’s wedding weekend. The location was perfect, just minutes from the wedding ceremony at the Contemporary Art Museum St. Louis (CAMSTL) and the reception at Third Degree Glass Factory, making it incredibly convenient for our family and guests traveling in from the East Coast, Southern states, and Northern states. The combination of the modern boutique feel, outstanding service, and central location made this the perfect hotel choice for a wedding weekend in St. Louis. We received so many compliments from family and friends about their stay. Highly recommend for weddings, special events, or anyone looking for a memorable experience in downtown St. Louis. - Mother of Bride (Katherine)

Thank you for taking the time to share your feedback regarding your recent stay with us during such a special wedding weekend. We are delighted to hear your family and guests enjoyed the hotel’s atmosphere, service, and convenient location, and we truly appreciate your kind recommendation. At the same time, I sincerely apologize for the concerns experienced during check-in and the smoke odor in the guest room, though I am glad our team was able to assist during your stay and at checkout. We truly appreciate your feedback and hope to welcome you back again in the future.

Customer review rating 4.5/5

Tom W. Couples - Confirmed reviews ALL

Really a delightful hotel with excellent staff and facilities. Parking is a challenge, but on-street parking worked out.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 2.0/5

Claire P. Couples - Confirmed reviews ALL

We checked in fine and our first night was fine. I did notice a lot of extension chords in the room & it threw me off. The next morning as I was getting ready for my wedding day, the electricity in my room went out. At first it was a few outlets and then the entire room including bathroom. It was taken care of quickly but was told my maintenance that we were “using too much power close together” it was just a lamp plugged in and a blow dryer. How is a $800/ night room unable to keep up with a blow dryer & lamp? After the power outage the amount of plugs ins and extension chords was alarming to me because they were placed under the couch and bed. We ended up not using the lamps by the bed because I was worried about power going out again or a spark. I understand the building is old, but the extension cords on extension cords is risky and not worth it. While the problem was resolved, I paid $1600 to use two electrical sockets for a weekend. I was also not satisfied with good press. While the coffee and food were good, the person at checkout (did not get his name but he had dark curly hair and glasses and silver rings) was condescending and rude the 3 times I was there. I had asked to have my food sent up to the room but he said I needed to do it online and he was unable to send it up for me - end of story. When my mother went down later she had a different person check her out and she got her food sent to the room. I would have used the online portal but half the items that were on the menu at good press were not online. Then when we went to check out yesterday my fiance could not find anyone to help us get a cart to bring all our items down. When he did find someone he got a “don’t know where they are, sorry” and we carried everything on our own. Like, someone could have taken the time to do so or offered to send one up to help. I normally do not write reviews like this, but overall I was not satisfied with this stay. It felt that because we were not the actual bride and groom getting married there, we were just annoying guests. I had very high expectations but was very disappointed by my stay and will most likely not recommend again. It was more for looks and aesthetics than actual hospitality.

Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet expectations, particularly regarding the electrical concerns in the guest room, the inconsistencies in service, and the frustrations you experienced during checkout and dining interactions. While I am glad our maintenance team was able to assist during the outage, your comments have been shared with our leadership teams for review as we continue working to improve both the guest experience and service consistency throughout the hotel.

Other web-users rate our hotel

  • 676 reviews 7.7/10 Location
  • 1,377 reviews 6.2/10 Room
  • 1,224 reviews 6.9/10 Service
  • 20 reviews 4.5/10 WiFi
  • 698 reviews 7.5/10 Amenities
  • 578 reviews 9.1/10 Vibe
  • 570 reviews 4.2/10 Cleanliness
  • 301 reviews 8.7/10 Bar

Powered by Trustyou