21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.2/5 1,474 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,474 reviews

Customer review rating 4.0/5

Charles H. Business - Confirmed reviews ALL

The room itself was great. The service was excellent. The only comment I have is housekeeping. The room I stayed had a small specks of dust and near the entrance was sticky. I brought it up to the front desk, but wanted to bring your attention to it. I cleaned the sticky part with one of your towels. But made me feel like other parts of the room were not thoroughly clean. But the room itself, the coffee, the lounge area and the bed were all great.

Hi Charles, Thank you for taking the time to share your feedback. We’re very glad to hear you enjoyed the room, service, coffee, lounge area, and especially the comfort of the bed—that means a lot to our team. At the same time, we sincerely apologize for the housekeeping concerns you experienced. The dust and sticky area near the entrance are not up to our standards, and we understand how that could make you question the overall cleanliness of the room. We also appreciate you bringing it to our attention during your stay and regret that we did not fully resolve it for you at that time. Your comments have been shared with our housekeeping team so we can address these gaps and reinforce our cleaning procedures to ensure a more thorough and consistent experience for all guests. We truly value your feedback and hope to have the opportunity to welcome you back for an even better stay next time. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 1.5/5

Christian K. Couples - Confirmed reviews ALL

The lobby was very nice and clean when arrived, but when we got to our rooms it was dirty. Left over crumbs on the table, the refrigerator smelled and had what looked like sauce spilled in it, both bottles of body was were empty, the bed was not soft at all. House keeping empty our trash while we were gone, but did not make the bed.

Hi Christian, Thank you for sharing your experience. I’m glad to hear you found the lobby clean and welcoming on arrival, but we are very sorry the condition of your room did not meet expectations. The issues you described—crumbs left behind, an unclean refrigerator, empty body wash bottles, and the bed not being refreshed—are not acceptable and fall short of the standards we aim to provide. We understand how frustrating and disappointing this must have been, especially after a positive first impression. Your feedback has been shared with our housekeeping team so we can address these concerns immediately, including reinforcing our room inspection process and ensuring amenities are fully stocked before guest arrival. We will also review our service procedures to ensure that housekeeping completes all aspects of the room refresh during a stay. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much better experience. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 0.5/5

Michael H. Families - Confirmed reviews ALL

From room and shower not feeling clean and hallway trim falling off at corners to PMC Valet wrecking my truck, and verbally accepting responsibility as they pulled my truck up only then to have PMC deny the claim. I will not be returning and will be posting this same review elsewhere.

Customer review rating 5.0/5

Richard P. Business - Confirmed reviews ALL

The amenities were incredible. The room was spacious and clean. Dinner was delicious

Hi Richard, Thank you for your wonderful feedback! We’re so pleased to hear you enjoyed our amenities and found your room spacious and clean—comfort is something we take great pride in. It’s also fantastic to know you had a delicious dinner with us. We truly appreciate you sharing your experience and hope to welcome you back again soon for another great stay. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 5.0/5

Tina C. Solo - Confirmed reviews ALL

This is a beautiful hotel with a warm and welcoming staff. Rooms are well-designed and comfortable and the restaurant is top notch. Wish I could have enjoyed the pool but next time I'll bring my bathing suit. Wonderful place to stay in St. Louis and this will be my go to from now on!

Hi Tina, Thank you for such a wonderful review! We’re delighted to hear you enjoyed our beautiful property, comfortable and well-designed rooms, and especially the warm hospitality from our team. It’s also great to know the restaurant made such a strong impression. We’ll be ready for you next time—hopefully with a chance to enjoy the pool as well! We truly appreciate your kind words and are honored to be your go-to place in St. Louis. We look forward to welcoming you back soon. Sincerely, 21c Museum Hotel St. Louis

Other web-users rate our hotel

  • 701 reviews 7.9/10 Location
  • 1,422 reviews 6.4/10 Room
  • 1,270 reviews 6.8/10 Service
  • 18 reviews 3.4/10 WiFi
  • 729 reviews 7.6/10 Amenities
  • 593 reviews 9.2/10 Vibe
  • 588 reviews 4.4/10 Cleanliness
  • 580 reviews 8/10 Food

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