21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.3/5 1,475 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,475 reviews

Customer review rating 3.5/5

Angela J. Couples - Confirmed reviews ALL

Beautiful hotel with lovely decor and amenities. Only drawback was all of the dust in the room. Asked for it to be cleaned and some attention to detail- still ignored.

Hi Angela, Thank you for sharing your feedback. We’re glad to hear you found the hotel beautiful and enjoyed the décor and amenities. We sincerely apologize for the cleanliness issues you encountered, particularly after requesting additional attention—this is not the level of service we strive to provide. Your comments have been shared with our housekeeping leadership so this can be addressed and improved. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable and thoroughly cleaned stay in the future. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 3.5/5

Arron B. Friends - Confirmed reviews ALL

I really enjoy this hotel. The restaurants and bar staff were amazing. I didn't have much interaction with hotel staff. The biggest feed back was the room and hallways. There was a very foul smell in the halls the first night of our stay. Once we entered the room we immediately noticed a dark color dripping stain on the wall behind the bed. It was too high to wipe without standing in the bed. I attempted but still couldn't quite reach it.

Hi Aaron, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed our dining options and the service provided by our restaurant and bar staff. However, we sincerely apologize for the unpleasant odor in the hallways and the condition of your room. Cleanliness is a priority for us, and your comments will be shared with our housekeeping team to address these concerns. We appreciate your understanding and hope to provide you with a more satisfactory experience in the future. Best regards, 21c Museum Hotel St. Louis

Customer review rating 3.5/5

Katherine F. Families - Confirmed reviews ALL

Employees are not the most friendly. Our room was clean which is appreciated but I encountered three employees who seemed like they hated their job / were not lively or friendly. Also, front desk was not good about answering calls. I did however have a great experience with the nice man who fixed our tv (it wasn't working).

Hi Katherine, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found your room clean and that our technician was able to assist you with the tv issue. However, we regret to learn that your interactions with some of our team members did not meet your expectations. We strive to provide a welcoming environment, and we will ensure your comments are shared with the team for reflection. We appreciate your insights and hope for the opportunity to serve you better in the future. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 1.5/5

Hsiao S. Y. Families - Confirmed reviews ALL

My stay was disappointing due to several avoidable service and housekeeping issues. Upon arrival, the bathroom was not properly prepared. The toilet paper was not set on the holder, and I had to locate and install the spare roll myself. In the shower, the body wash bottle was completely empty. The facial tissue box was nearly empty as well, and the tissues ran out on the second day of my stay. Despite daily housekeeping, the tissue was never refilled. In addition, the billing experience was unnecessarily troublesome. I had to make three separate phone calls before the issue was finally resolved, which took more time and effort than should be required for a standard benefit. Overall, these issues reflect a lack of attention to detail in both housekeeping and front desk operations. For a hotel at this level, I expected better preparation, consistency, and smoother billing support.

Dear Hsiao S. Y., Thank you for taking the time to share your feedback regarding your recent stay at 21c Museum Hotel St. Louis. We sincerely apologize for the inconveniences you experienced related to housekeeping and billing. Your observations regarding the bathroom preparations and the replenishment of essential items are noted, and we understand how these oversights can impact your overall experience. Furthermore, we regret that the billing process did not meet your expectations. Efficient and effective service is our priority, and it is concerning to hear that multiple calls were necessary to resolve your issue. Please rest assured that your comments will be shared with our team to enhance our attention to detail and improve our service delivery. Once again, we appreciate your feedback and hope to have the opportunity to provide you with a more seamless experience in the future. Best regards, 21c Museum Hotel St. Louis

Customer review rating 2.5/5

Emily J. Families - Confirmed reviews ALL

Despite requesting housekeeping our room was not cleaned during a 3 day stay. Valet (50 dollars a day) typically took 30 min to get car from across the street. Several restraints on property but no room service. Location was great for Blues game and City museum. Gym and pool were nice. Orange penguins that the staff moved around were fun! Overall nice property but not really worth it at this price point with the lack of service.

Hi Emily, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you enjoyed our prime location and the amenities we offer, such as the gym and pool. However, we regret to learn that your experience with our housekeeping and valet services did not meet expectations. We strive to provide a seamless experience, and your insights are valuable as we continuously evaluate our services. Additionally, we appreciate your comments about our dining options and the unique elements of our property. Thank you for your understanding, and we hope to welcome you back in the future for an improved experience. Best regards, 21c Museum Hotel St. Louis

Other web-users rate our hotel

  • 704 reviews 7.9/10 Location
  • 1,405 reviews 6.8/10 Room
  • 1,280 reviews 6.9/10 Service
  • 7 reviews 8.1/10 WiFi
  • 748 reviews 7.9/10 Amenities
  • 599 reviews 9.3/10 Vibe
  • 586 reviews 7.7/10 Food
  • 570 reviews 4.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.