Great decor, museum idea one of a kind.

The location is great but you can really see how dated the building is. There are also some bizarre service choices like not having ice machines.

Our stay was disappointing, with repeated problems involving cleanliness, maintenance and service(the last night stay and female front desk staff was very rude) The first room was not properly cleaned. I spoke with the staff member on duty, who helped us move to another room. I appreciated his help and he had good attitude but after moving, we discovered that the television did not work. We went without television that first night. The following evening, we went downstairs to watch a baseball game, but the viewing experience was poor. We returned to our room and tried the television again, but it still would not work. I called the front desk and a female staff was told someone would come to fix it. After a long wait, a maintenance staff member arrived with another remote control, which also did not work initially. It took considerable time before he finally got the television working. Our room had not been cleaned that day, and we had run out of facial tissues. When I asked the front desk for a box, I was told the hotel had none left. Instead, I was given an already-opened box from the female staff front desk containing only a few blue colored tissues at the bottom. I also requested a wake-up call with the same staff , but it never came. We had a $60 breakfast credit available on the day of our departure, but the restaurant was not yet open before we needed to leave, so we could not use it. I asked whether we could use the credit for cold takeaway items, such as bread or oatmeal cups, without incurring an additional room charge. This request was refused, and no alternative was offered. The the female staff from front desk and breakfast staff were unhelpful and unfriendly during these interactions. As I was leaving and reached the entrance, I could still hear the two staff members talking about me, which made me feel uncomfortable. Although I appreciated the initial help with changing rooms, the repeated problems and the way our concerns were handled made this a frustrating stay. I would like management to review these incidents, explain why no alternative was offered for the unused $60 breakfast credit, and provide an appropriate resolution.

Stay was fine. You never sent an e-receipt as you said you would

The people at the 21c were kind and welcoming from the moment we arrived. From the front desk, to the bar, to the doorman, every interaction was kind and helpful. There was one small snafu after checking out that was resolved with one quick phone call.

The room was very comfortable and the staff was great overall. Good press was wildy overpriced though, and there you had to request ice, which took over 30 minutes to get delivered.

I’ve stayed with 21c before and had a much better experience. Comparatively this one left more to be desired. When we arrived, the signature rubber ducky was missing from our shower :( We also have a very low roll of toilet paper in our room without a backup so we had to immediately bother housekeeping for one. The next day when we needed our towels swapped, it took housekeeping over an hour to come up to our room, and they took our towels and breakfast trays but wouldn’t take our trash that was piling up because for one from and bathroom they only provided one very small trash can. I still love the hotel but this stay was very lack luster compared to service I received before. And I’m still so sad there was no ducky. I love collecting it as a souvenir of my stay.

I am in town from Denver due to my father being diagnosed with pancreatic cancer. From Mae at check in being so kind and compassionate to Robert in facilities kindness…. also Maverick at the bar. The hotel is gorgeous and the amenities are fantastic too.

Went for Rush at Enterprise

It was a lovely stay until my last day. I had checked out and a few hours later realized I left my jacket hanging up in the closet. When i alerted the front desk they went to go try and find it and it was gone and not turned into housekeeping. They took my number to let me know if it turns up but pretty disappointing since it was literally own a few hours after checkout. It was an expensive jacket with tech in the pocket.

We had a lovely stay. The bellhop and desk attendants were most helpful.

Hotel looks great, nice viby restaurant, nice pool to swim, and great exhibition on 2nd floor. we enjoyed our stay

The vibe of the hotel is very chic and cool. It offered a nice coffee shop for the morning, an art museum to check out, pool and sauna/steam room to use. However, the room itself was not up to par. The bathroom wasn't stocked with enough towels for us (there were only 2 large towels and a few wash clothes for a family of 4). I had to ask for a bath mat and the conditioner was empty in the shower. When I called for this to be replaced, we had to wait quite some time before it was delievered. The room, especially in the bathroom corners were dirty and dusty and the shower curtain was a little pink due to molding. I was quite surprised for the price I paid and the beautiful, artsy look that these details were overlooked. Housekeeping did come and replace towels and made the bed which I appreciated. However, the housekeeper replaced the pillow case on my personal pillow. I spoke with a front desk person about this and haven't heard if they found my pillow case yet.

Beautiful hotel and the vibes were great. Unfortunately, when we got to the hotel, there was absolutely no parking available due to many events at the hotel. It's unacceptable that there's nowhere for guests who pay hundreds of dollars a night to park. The valet company (unaffiliated with hotel) ended up taking our car anyway and they were awesome, but a huge failure on hotel's part. The room itself was well decorated but it felt like putting lipstick on a pig. The bathroom was dirty. You could tell they don't thoroughly clean the bathrooms between guests. Hair, hard water buildup, and stains all over the tiles on the floor and walls. We were wondering why the room was not getting cold. Turns out the AC filters are totally clogged in the living room and bedroom and haven't been changed in months. The staff were nice, the bar staff were the nicest. All in all, we came here for our wedding weekend and I feel like we would have had a nicer time at a different hotel. We wanted to splurge but I should have saved my money and gone elsewhere. I will not be back and would not recommend this place to others.

The staff and accommodations are all top-notch. They don't use plastic at the hotel - which is not like any other hotel I've stayed at, and I appreciate it. Real mugs for your tea, refillable soap and shampoo dispensers. The second story art museum is always thoughtfully curated. The use of the athletic club facilities (pool, sauna, steam room, hot tub) in the basement is a big draw. Sometimes the rate is too high for me to book, but when it is low enough, it's my first choice.

Fridge had nasty old food in it, was told they weren't sure if they could get me a shower chair (they did but not until I had already purchased my own based on their uncertainty), was told to call to have someone assist with my baggage (I am disabled and my mobility device broke), but when I called no one answered. It definitely was a meh experience as a disabled person.

The hotel was very clean and in a great location for our event. Overall, I would stay here again, but there were several issues that made our experience less than ideal. There were no ice machines available, and when we asked for ice, we were told we could get it from the bar. We went to the bar, only to be told we needed to go to the front desk. After returning to the front desk, we were told to go back to the bar. The bar eventually provided us with ice in a very small container. The outlets in our bathroom did not work, and the main light in our hotel room was also not working. We brought these issues to the attention of the staff when we discovered them, but they were clearly not addressed. Upon checkout, we again reported the problems, especially since the hotel policy states that guests may be charged if housekeeping discovers these issues. I would stay here again because of the cleanliness and convenient location, but I do wish the staff had been more attentive to actual guest concerns. There seemed to be more emphasis on informing us about sustainability practices and complimentary bottled water and what floor the art is on than on resolving the issues we brought to their attention. A clean hotel in a great location is important, but so is having staff who listen, follow through, and take care of the concerns guests bring forward. I hope management takes this feedback into consideration.

We love staying at 21c hotels and this was no exception—the details were lovely and the food was excellent. Unfortunately, two issues with the hotel room made for uncomfortable evenings of sleep. The vent placement was an issue—noticeably cooler over one bed than the other so that we were fighting over the thermostat—and there was a beeping light every ten (or less) seconds that made it hard to stay asleep. After this was brought up with the staff after the first evening, it was not fixed, so we were tired by the end of the trip.

We had a nice stay. The unfortunate thing was the shower door was not on the track and the shower area leaked. Other than that, we had nice breakfasts and a dinner in the hotel.