21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.3/5 1,493 reviews

Best price
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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,493 reviews

Customer review rating 4.0/5

Kasey C. Business - Confirmed reviews ALL

Large hotel that is well taken care of. I didn’t get a chance to go to the museum or experience anything else. The rooms were clean.

Customer review rating 1.5/5

Courtney C. Couples - Confirmed reviews ALL

We had a poor booking experience, and every interaction with a staff member was undesirable. We won a night's stay at a silent auction for a non-profit gala and called multiple times to learn how to redeem it properly. On two occasions, we left voicemails and never heard back. On the last call, at my urging, the front desk person took my information so someone would call me back, but no one did. So, we confirmed the room type that matched the certificate paper and booked online, before which we told the front desk person about our plan and asked someone to reach out if that wouldn't work. No one did. Upon arrival, the front desk staff was less than understanding about the situation and did not offer a resolution or follow-up. After our stay, we were charged the full price, and when we called to ask about it, they said they would take care of it and remove the charge. It's been a week, and it's still not resolved. The art museum, room, and gym were all very nice. We were excited about the cafe for breakfast, but some of the food items weren't stocked in the morning, and the staff there seemed like we were a bother. As avid travelers, we were excited to try out a 21C hotel, only to be left disappointed. The hospitality was null.

Dear Courtney C., Thank you for taking the time to share your experience at 21c Museum Hotel St Louis. I sincerely apologize for the challenges you faced regarding your booking and the subsequent lack of communication. It is disheartening to learn that the initial interactions did not meet your expectations, and I assure you that this is not reflective of our standards for guest service. I appreciate your feedback regarding the issues you encountered with the front desk and the café. It is concerning that you felt unaccommodated during your stay, and I understand how this can overshadow the positive aspects of your visit, such as the art museum and gym facilities. I also acknowledge the ongoing billing issue, and I hope it is resolved shortly. Your comments will be shared with our team to ensure that we improve our communication and service practices. Thank you once again for your feedback, and I hope you will consider giving us another opportunity in the future. Best regards, 21c Museum Hotel St Louis

Customer review rating 5.0/5

Alexis S. Couples - Confirmed reviews ALL

Everything was great, I was able to check in early, the food was good the art gallery is a great touch. Pool and hot tub is an added bonus and the workout room was great for a hotel.

Hi Alexis, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you enjoyed the early check-in, our food offerings, and the unique art gallery. It is wonderful to know that our amenities enhanced your experience. We look forward to welcoming you back soon! Best regards, 21c Museum Hotel St. Louis

Customer review rating 3.0/5

David J. Couples - Confirmed reviews ALL

Excellent room, fantastic restaurant with good service. Very good location. Problems with clear info from front desk. May seem trivial, but coffee service in cafe was mixed. Coffee not hot, room coffee could not get replacement pods until next day. Lethargic responses to requests.

Hi David, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your room and our restaurant. However, we apologize for the issues you experienced with our front desk communication and coffee service. Your comments are valuable to us as we strive to enhance our guest experience. Best regards, 21c Museum Hotel St. Louis

Customer review rating 5.0/5

Anthony Z. Couples - Confirmed reviews ALL

Great staff, very friendly bartenders made good drinks. Room was very luxurious. This is my new go to hotel while in STL, and I can't wait to check out other 21c locations

Hi Anthony, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our art, atmosphere, and the service provided by our team. Your enthusiasm for our hotel and its locations is greatly appreciated. We look forward to welcoming you back in the future. Best regards, 21c Museum Hotel St. Louis

Other web-users rate our hotel

  • 709 reviews 7.9/10 Location
  • 1,416 reviews 6.7/10 Room
  • 1,286 reviews 6.9/10 Service
  • 7 reviews 8.1/10 WiFi
  • 749 reviews 8/10 Amenities
  • 601 reviews 9.3/10 Vibe
  • 593 reviews 7.7/10 Food
  • 566 reviews 4.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.