モーベンピック ホテル メルボルン オン スペンサー 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 4,432 件のレビュー

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  • 生活の中でシンプルなものを楽しむための場所。小さな贅沢とお客さまのために良いこととのバランスをとりましょう

  • 無料のトラムゾーン内に位置し、メルボルンのビジネスの中心地区を簡単に散策できます

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  • マーベルスタジアム、アウトレットショッピングセンター、サウスバンクの遊歩道まで簡単に散歩できます。

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ホテル所在地

モーベンピック ホテル メルボルン オン スペンサー

160 Spencer, Street
3000 メルボルン
オーストラリア

GPS:-37.817, 144.953

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  4,432 件のレビュー

トリップアドバイザーの評価  4.0/5  96 件のレビュー

Amazing Service

トリップアドバイザーの評価 5.0/5

Jomebr Couples - トリップアドバイザー認証口コミ

It was a really hot day (38 degrees) in Melbourne, and I contacted the hotel before we arrived to ensure the air conditioning was turned on in our room (my wife has MS, and does not handle extreme heat well). The staff member I spoke to said he would do it immediately after my phone call. When we checked in, the same person I had spoken to earlier in the day greeted us (I believe his name was Michael) acknowledged my Accor membership status and was very welcoming, and advised that the room was ready and most importantly “cold”. We were very thankful. Sometimes a persons disability is not visible, but the simple act of turning on the aircon ensured our stay was perfect! The pillows were a little hard, so I contacted housekeeping and they delivered “softer” pillows almost immediately. Would I recommend this hotel to others, then a big yes, would I/we stay here again, a resounding yes. Maybe please have a club sandwich on the room service menu (only hotels can deliver a good clubbie), would be my only suggestion. Thanks Michael and the Movenpick Melbourne Team, can’t wait to see you again soon!

Need flexibility steer clear of Movenpick.

トリップアドバイザーの評価 2.0/5

Navigator07600336093 トリップアドバイザー認証口コミ

We book directly with Movenpick in the hope that flexibility and common sense would prevail.We have previously stayed here. We have previously brought matters to managements attention which have not been addressed instead you get the standard Accor letter " we will share your comments with our staff, bla bla bla" This time we were in Melbourne as a family group for a 50th birthday. One family member phoned reservations to book, no we have no adjoining rooms, no while we have rooms available we cannot gaurantee they will be close together. Off they went to another hotel, annoyingly our family group was broken up. Movenpick are paranoid in applying their cancellation policies so we were stuck there.. During our stay I phoned reservations to add another person and another room, no that was not possible I would have to cancel our present booking and rebook. I hang up the phone and did it myself on line. On arrival i asked if we could have two coffees , no we do not do coffee at night , it was 8.20pm. Saturday night after being out all day we were the only people in the bar, after two wines we decided to be brave and have another go at getting coffees.We asked the barman who have been staring into his computer for half an hour. No we do not do coffee at night, the coffee machine was only 15 metres to his right or he could have asked one of the staff in the half full dining room. I enjoy nibbling on chocolate at night , the chocolate was not replenished for three days.The resteraunt is firey Asian ,the lamb ribs were absolutely superb. Welcome drink we picked out a pretty standard Pinot Grigio but on scanning our voucher we could not have the wine , the voucher was only for a cheap house wine. Late departure is supposed to be a loyalty programme privilage we found out only on checking our account that you pay $120 for the privelage we also found public holiday surcharges had been added to our account. Theres a lot thats just not right about this particular hotel..

Dear Navigator07600336093, Thank you for taking the time to share your recent experience at Mövenpick Melbourne. We are incredibly sorry to hear that your stay fell short of your expectations and deeply regret the inconveniences you encountered. We understand your frustration regarding the lack of flexibility in accommodating adjoining rooms, additional room requests, and coffee availability in the evenings. Please accept our sincerest apologies for the rigidity of my team and the lack of service provided by our staff. This is not how we train our team to deliver service and I will be spending time with my Heads of Department to ensure we are prioritising flexibility and delivering on the expectations of all our guests. We appreciate your feedback and understand it has highlighted areas where we need to improve. We are committed to using your experience as a learning opportunity to enhance our guest experience and service standards. We hope you will give us another chance to demonstrate our commitment to providing a warm and welcoming experience for all our guests. Warm Regards, Cory Norris-Jones General Manager – Mövenpick Melbourne

Just average overall. Nothing special yet not bad

トリップアドバイザーの評価 3.0/5

TheJackofswords Couples - トリップアドバイザー認証口コミ

Great modern suite with a super comfortable bed. However the hotel facilities, breakfast and room service food were all just average. It's fine for a couple of nights stay with good proximity to the train station. I would be uncertain if I'd stay again, short stay only.

Dear TheJackofswords, Thank you for your honest feedback on your recent stay. We appreciate you taking the time to share your experience, even if it wasn't entirely positive. We're thrilled to hear you loved the modern suite and the ultra-comfortable bed! These are definitely elements we take pride in offering our guests. However, we understand your disappointment with the hotel facilities, breakfast, and room service meals falling short of "special." We appreciate your constructive criticism, as it helps us identify areas where we can improve. We strive to offer exceptional experiences across all aspects of our guest's stay, from comfortable accommodations to memorable dining experiences. We're continuously evaluating and refining our offerings, and your feedback will be taken seriously as we work towards enhancing these areas. Thank you again for your feedback. We hope to have the chance to welcome you back and exceed your expectations in the future. Sincerely, Cory Norris-Jones General Manager - Mövenpick Melbourne

Beautiful new hotel in Melbourne CBD

トリップアドバイザーの評価 5.0/5

josipke ファミリー - トリップアドバイザー認証口コミ

We had 2 single bed rooms booked for us 4. The rooms very cosy, looking on the backstreet - not loud at all. Enough sun gets in the room, very enjoyable, and with the large bathroom. We were staying on the 4th floor. Pool and sauna areas are brand new. Pool is just great, around 30m long, just what you need after - hot day at Australian Open. Breakfast is very good and Asian options are excellent.

立地はよく、設備も良い。

お客さまの声 4.0/5

Ll カップル - 確認済みレビュー すべて

全体的に満足していますし、次も泊まりたい。 朝食は品数あまり多くないが概ね満足しています。 改善して欲しいところは強いて言えば,週末の部屋メーキングはかなり遅くなり、大体午後3時までは手が回らない様子、あとは目当てのチョコタイムですが、一部のデザートは最初しか出ないなら、2回分けて補充して欲しい、実際滞在した一週間、最初の2日は後半の時間しか行かなかったせいで、あまり物が残らなかった。

TsuPing L. 様 この度は、Mövenpick Hotel Melbourne On Spencer でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

との提携 TripAdvisor

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