Dear Wataru K., Thank you for taking the time to share your wonderful experience. We are delighted that our location and facilities were well suited for your transit stay and sightseeing plans, and that choosing one of our rooms with an external window made your stay more comfortable. We are also pleased that you found our water dispenser convenient and that our luggage storage service allowed you to explore Singapore with ease after check-out. It is pleasing to hear that you had such an enjoyable conversation with one of our team members. She will be delighted to know that your shared interest in Japanese anime made your check-in experience so memorable. We truly appreciate your kind words and hope to welcome you back on your next visit to Singapore. Warm regards, Janet Guest Experience Executive

Dear T. N., Thank you for your kind words regarding our staff's hospitality and service. We are delighted to hear that your late check-in and interactions with our team contributed positively to your experience. Your feedback encourages us to maintain our commitment to excellent service. We hope to welcome you again for another fabulous stay. Warm regards, Janet Guest Experience Executive

Dear Yuri T., Thank you for your kind review and for highlighting our friendly front desk team and enjoyable breakfast. We are glad these aspects contributed positively to your stay. We also appreciate your feedback regarding the room layout. Some of our room categories are designed without windows to provide a more affordable option for guests seeking value stays in a central location. Nonetheless, we are pleased to offer a fantastic location, and we hope this added convenience to your visit. Our hotel is conveniently situated within a short 5 to 8-minute walk to Clarke Quay and Chinatown MRT stations, providing easy access to key attractions across Singapore. Thank you once again for your comments, and we hope to welcome you back in the future. Warm regards, Janet Guest Experience Executive

Dear Yosuke Y., Thank you for your positive feedback regarding your recent stay at ibis budget Singapore Clarke Quay. We are delighted to hear that you enjoyed our wonderful pool and found your room to be clean. It is also great to know that your check-in experience was smooth and efficient. We appreciate your comments on breakfast and will take them into consideration as we continuously strive to enhance our offerings. Warm regards, Janet Guest Experience Executive

Dear Yoshihisa I., Thank you for your kind feedback. We are pleased to hear that you enjoyed our great location and found our staff friendly and helpful throughout your stay. It is wonderful to know that our convenient location contributed positively to your trip to Singapore. At the same time, we are sorry to learn that the smell from the air conditioner affected your comfort. Please rest assured that we will share your comments with our maintenance team for further inspection and improvement. We truly appreciate your feedback and hope to welcome you back again for an even more pleasant stay in the future. Warm regards, Janet Guest Experience Executive

Dear Hideaki K., Thank you for your kind words for our hotel staff. We are delighted to hear that you found the explanation provided by our front desk team member helpful. Our staff strives to ensure a pleasant experience for all our guests, and your feedback is greatly appreciated. We look forward to welcoming you again. Warm regards, Janet Guest Experience Executive

Dear Seiichi Y., We are pleased to be your preferred accommodation, and our convenient location met your needs as a traveler. Our approach to in-room amenities is aligned with sustainability efforts, where amenities are available upon request instead of being pre-placed in every room. As a budget hotel in a central city location, our rooms are designed to be compact yet comfortable so that we can offer guests an affordable stay. Space in Singapore’s city center is naturally limited, and we have focused on keeping rooms clean, functional and cozy for travelers who prioritize value and convenience. Singapore is a vibrant metropolis located on a small island with limited land and a high standard of living. While hotel rates may seem high, they are very competitively priced in our market segment. We appreciate your understanding and hope the quality of your experience in Singapore made your stay worthwhile. Warm regards, Janet Guest Experience Executive