Dear Guest, Thank you for sharing your feedback. We are sorry to hear that the room size and bathroom setup did not meet your expectations. As a budget hotel in the central Clarke Quay area, our compact rooms are designed to provide an affordable option in a prime location. We understand that room size and layout may not suit every guest, and we encourage guests to review the room details carefully and contact our team before booking if they have specific requirements. As our showers are fitted with jet spray shower heads which can produce strong water pressure, we highly recommend adjusting the water flow to a lower setting during use to avoid flooding in the bathroom area. We appreciate your positive comments about our central location and hope to have the opportunity to provide you with a more comfortable stay in the future. Warm regards, Janet Guest Experience Executive

Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you found the room very clean, comfortable, and well-equipped. It is also great to know that you enjoyed our convenient location and were able to explore the area easily on foot. Your kind words are appreciated and we look forward to welcoming you again in the future. Warm regards, Janet Guest Experience Executive

Dear Jose A. V. C., Thank you for sharing your feedback. We are glad you found our central location in Clarke Quay convenient for exploring Singapore. It is disappointing to hear that that the room did not meet your expectations. As our hotel is located in Singapore's prime city center, our Standard Rooms are designed to maximize space while offering a comfortable stay. They are windowless, as reflected in the room descriptions and photos on our booking platforms. The musty smell experienced is largely due to Singapore's tropical climate and high humidity and we will share your feedback with our team for attention. We appreciate your comments and hope to have the opportunity to welcome you again. Warm regards, Janet Guest Experience Executive

Dear Bien ubicado, It is gratifying to hear that you are happy with our good service, clean rooms and the hotel cental location. As Singapore is a small city state, bathrooms in economy-tiered hotels are compact, but they are functional and have all the necessary amenities. We value your patronage and thank you for choosing ibis budget Singapore Clarke Quay. We do hope to welcome you back through our doors again. Warm Regards, Teo SK Guest Relations Executive

Dear Jose M. S. M., Thank you for taking the time to share your feedback with us. We regret to hear that your stay did not meet your expectations. Regarding the room size and ventilation, as Singapore is a highly urban and space-constrained city, hotel rooms are generally more compact compared to other destinations. As an economy-tiered hotel, our rooms are especially designed to maximize comfort and functionality while maintaining affordability. We strive to offer a variety of options to cater to different taste for our breakfast services and understand that preferences may vary. Your feedback will be shared with our culinary team of our third-party dining partner for further review and improvement. It is our hope to have the opportunity to welcome you again for a better experience in the future. Warm regards, Janet Guest Experience Executive

Dear R. C. E. M., Thank you for choosing our hotel and for your detailed feedback. We are glad to hear you appreciated our convenient location, nearby dining options, and the friendliness of our team. We would like to share that, in support of our sustainability efforts, bottled water is not provided. However, a water dispenser is available at the lobby for complimentary refills. As a budget hotel, we offer a basic, essentials-focused stay. While many budget hotels do not provide a pool, we are pleased to offer this facility; however, due to limited space, the number of loungers and outdoor furniture is restricted. Regarding room features, information such as window availability, room layout, and amenities is reflected on the booking platform. Guests who prefer additional comfort or features may opt for higher room categories. The combined shower and toilet setup is also common in many budget hotels in Singapore, designed to maximize space efficiency. For any concerns during your stay, we encourage guests to approach our front desk team, who will be happy to assist whenever possible. Thank you again for your feedback, which helps us improve our guest experience. Warm regards, Janet Guest Experience Executive