ibis budget Cingapura Bugis

This hotel location is very strategic. Around 3 mins walking to Bugis Junction and many eateries like steamboat, chinese food, dessert, etc. Right beside this hotel there is 7-eleven. There are few fending machines along the street to hotel. You can grab drinks and snacks conveniently. It is also take 3-4 mins to walk to Bugis MRT station too. I had totally two different experience between check-in and check-out. Upon check-in, I was greet by Mr. Jason with very bright and friendly smile. I was wonder whether I can check-in as I reach hotel few hours before check-in time. Mr. Jason told me it depends. After some checking, I’m so happy that Mr. Jason said my room is ready. And to be my surprise I didn’t get any charges for early check-in. I had experience with other budget hotel which they charge me over an early checking. Kinda shocking to me. I’m very grateful to Mr. Jason & iBis Bugis that allow me to do early check-in for free as I’m really very tired with my journey to Singapore. Finish registering Mr. Jason also show me where the lift. Totally great experience on my checking in. He is very friendly and professional. However, I have totally different experience upon my check-out. First, the reception guy didn’t greet or even smile when I say “Hi” and inform him I’m checking out and want to leave my luggages at hotel as I wanted to had my breakfast nearby. He just show me the “don’t-bother-face”. He said “Put your luggages there” and just pointed his finger to a corner in the hotel. Simply rude! To my surprise when I’m back to collect my luggages after breakfast, this guy was attending a male new guest very friendly. When it’s my turn that I told him I’m collecting my luggages, again his poker face pop-out. After remove the luggage tag he just walk off. I really don’t understand what makes the different of treatment. Gender of guest? Sorry, I don’t get his name as I’m too don’t bother to know a rude and bias receptionist. I can just simply Mr. Eyeliner.

The room is clean. As you would expect with an Ibis hotel, the cleaning ensures you feel like you feel you could sleep in one night there. There's suitcase stand one can place their suitcase. They held my suitcase until I came back and picked it up in the afternoon. However, the bed was very uncomfortable - a poor quality mattress on a slab of wood. The room was windowless. There was no soap provided, not even a wrapped product one could move to the sink, and the bodywash dispenser was away from the sink. It was $170SGD a night which is far too much for the experience. The first staff members I dealt with were rude and argumentative. I had booked through Accor's website and they claimed they hadn't got payment. I said i'd made it already, will you refund a double payment if that occurs and they would not say yes. Red flag. The one I dealt with in the afternoon was polite and friendly. So perhaps just the night staff are poor?

Had booked 3 nights but stayed only 2. The first room given was smelling very strongly of paint/gasoline that after 10 min i started having headache. Was given another room and second one was even smaller and strangely walls and floor got covered with condensed water as in photo. So after telling of this issue changed to another room next day. In any case the rooms are tiny for the price and most rooms have no window feeling like a prison cell. Even with all issues getting refund for not wanting to stay 3rd night was impossible so had to leave anyway although I had paid. Horrible experience. Having stayed in Ibis budget in Germany before I expected similar experience but couldn't have been more wrong. Avoid if you can!

Don't risk staying at this hotel. They charged us twice for our booking and went out of their way to be as awkward as possible about returning one of the payments. Reception refused to check the bookings at first they finally admitted they had made a mistake but still didn't want to rectify or give us any documents to say that the mistake had been corrected.. Finally reception who blatantly lied to us issued a credit note but only after management had been contacted. Management was just as unhelpful. The service at this hotel is the worst I have ever encountered they should be removed from the Ibis group. Avoid the Ibis budget Bugis Singapore

Great experience staying in this hotel. Very near and walking distance to shopping area and lical restaurants. The staff, especially Ms Irene was very accomodating in all are request and queries. Thank you and we will surely comeback to this place.