克拉科夫 Fabryczna City 美居酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 1,526 评论

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Fabryczna 13, 31-553 克拉科夫, 波兰

描述

酒店其他优惠

  • 提供带小厨房的客房和公寓，适合家庭住宿和长住

  • 可免费使用 Fabryka Cia/o：健身房、游泳池、桑拿房、盐洞

  • 餐厅：波兰 DESTILO、意大利 PINO、亚洲 DOZO、Nowa Wytwórnia 啤酒厂、咖啡厅

  • "绿钥匙"认证 - 生态责任与可持续发展

  • 伏特加工厂多媒体博物馆 *额外收费；门票包含品鉴体验

我们的客房

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酒店位置

克拉科夫 Fabryczna City 美居酒店

Fabryczna 13
31-553 克拉科夫
波兰

GPS:50.06325, 19.97268

电话
传真 +48 12 395 14 01

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

DESTILO

DESTILO 餐厅是 Fabryczna City 综合区的 5 个独特餐饮品牌之一。 早上供应包含各种当地美食的美味自助早餐，晚上提供当地和国际现代美食。

我们的客人评论

我们的客人评论

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ALL 评级  4.7/5  1,526 评论

TripAdvisor 评级  3.7/5  47 评论

Never again. Nicely renovated building under incompetent management.

Tripadvisor 评级 1.0/5

Aleksandar K 经 TripAdvisor 认证的评论

Could not sleep until 3 am, because of a party in the same building. A hotel where you cannot sleep is simply a bad joke and not a house you would recommend to anybody. Tried talking to the reception desk - but got nothing but lame and hypocritical phrases.

Mixed feelings – nice hotel, but management could improve

Tripadvisor 评级 3.0/5

LenkaLipowski 经 TripAdvisor 认证的评论

The hotel itself is quite new and nice, with good cleanliness and decent housekeeping. It’s a bit far from the city center, but that’s clearly stated, and for us as heavy walkers, it wasn’t a problem. The pool area and especially the spa are quite small for the number of rooms, but it would be sufficient if it were for hotel guests only. We knew in advance that some lanes might be reserved for swimming lessons, but it turned out that lessons take place there every weekday evening, leaving only one lane available for hotel guests and other visitors. My biggest complaint goes to the front office. When I made my family booking directly on the Mercure hotel website, I added the breakfast option. In the confirmation email, however, it stated that only one adult would have breakfast included. So I wrote to the front desk, clarifying that I wanted breakfast for all guests — two adults and two kids — and asked them to double-check. The front office confirmed this. In the end, we were charged again for the second adult’s breakfast, which I can accept as a misunderstanding. However, the day before our departure, they wanted to charge us for our older child’s breakfast as well. Of course, both children’s ages were correctly entered in the booking form. I immediately discussed the issue at the reception; the lady there explained that children over 12 are charged for breakfast, but she agreed it was clearly a mistake on their side and promised to discuss it with the manager. On the last day, however, we were still charged for our child’s breakfast. The same receptionist seemed surprised when I pointed this out during check-out, as she said the restaurant staff had been instructed not to charge us. What a mess.

Dear Lenka, Thank you very much for sharing your detailed feedback. We are glad to hear that you appreciated the cleanliness, housekeeping, and overall condition of our hotel, as well as the convenient location for your walking preferences. Regarding your experience at the swimming pool, we apologize for the inconvenience caused by the limited access due to scheduled training sessions. Fabryka Cia/O is taking part in "Discover Local" program, that is why the area is open as well as for hotel guest but also to external customers. Please be assured that the full schedule of planned activities is available at the reception desk as well as in the rooms. Additionally, we provide clear information in the common areas of the hotel regarding the approximate hours when the pool area is least occupied, to help guests plan their visits accordingly. We sincerely apologize for the confusion regarding breakfast. A few days before your arrival, a trainee at the reception incorrectly confirmed breakfast for all guests. This was explained to you during your stay, and the additional payment for the second adult was clarified at check-in. Regarding the breakfast charge for your child, this case is still being verified with our restaurant manager. Compensation for the inconvenience was provided during your visit. We appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you and your family again, providing a smoother and fully enjoyable experience. Best regards, Karolina Gawryś Guest Relations Supervisor

What a disapointment

Tripadvisor 评级 2.0/5

xavierpI9769SE 经 TripAdvisor 认证的评论

nice hotel but very poor services , I was expecting being ALL menber a complete different attention . They gave me a diseable room without informing prior , they forget to clean my room.......

Dear Xavier Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please allow us to clarify that you had booked two rooms, and we always do our best to accommodate such requests by situating rooms close to each other. In your case, we offered connecting rooms, one of which was designated as accessible for disabled guests. Upon informing you about this after your arrival, our reception team promptly offered an alternative room located further away; however, this option was declined. Regarding the issue with room cleaning, after consulting with our housekeeping team, we received feedback that one of the rooms was serviced as requested, while the other guest refused the cleaning service. We sincerely apologize for any inconvenience caused and appreciate your comments as they help us improve our services. We hope to have the opportunity to welcome you again for a more satisfactory stay. Kind regards, Karolina Gawryś Guest Relations Supervisor

A nice hotel, a short Uber drive from the Old Town

Tripadvisor 评级 4.0/5

Per Morten J Friends getaway - 经 TripAdvisor 认证的评论

I have stayed in wakling distance from the Old Town, but considering Uber connections I think this hotel in the outskirts offer better value for my travel budget. The rooms are modern, offering a spa area and dining in walking distance. Good value.

Dear Guest, Dear Per Morten, Thank you for sharing your feedback. We’re pleased to hear that you found our hotel to offer great value and appreciated the modern rooms, convenient spa facilities, and nearby dining options. We’re glad our location suited your travel needs, and we hope to welcome you back on your next visit. Warm regards, Karolina Gawryś Guest Relations Supervisor

Recommend!

Tripadvisor 评级 5.0/5

Gloria Ela I 家庭住宿 - 经 TripAdvisor 认证的评论

Very beautiful, lovely and clean hotel! Sadly it’s not close to city center, so you have to drive basically everywhere. Staff is very kind and hospitable. Poll and gym were very crowded especially in the evening. Breakfast was so delicious! Very recommend, will come back for sure!😃

Good morning, It was such a pleasure having you stay with us recently. We're thrilled our hospitable team left a memorable impression on you, and we appreciate you highlighting our comfortable accommodations. Thank you for your kind words regarding our staff, facility and breakfast offer. It is always a pleasure to receive a positive feedback. I would like to inform you that in accordance to Discover Local programme our swimming pool is available for the Guests who are not accommodated in our hotel. The Front Desk agents inform the Guests about the zone’s schedule, which is placed in the hotel areas as well as in the rooms. Your feedback is invaluable to us, and we'll use it to improve our services. It would be great to have the opportunity to welcome you back for another stay at Mercure Fabryczna City. Best regards, Karolina Gawryś Guest Relations Supervisor

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其他网络用户评价我们的酒店

  • 557 评论 8.4/10 位置
  • 918 评论 8.7/10 房间
  • 700 评论 8.6/10 服务
  • 29 评论 7.6/10 上网
  • 626 评论 9.3/10 早餐
  • 534 评论 8.8/10 食物
  • 455 评论 8.6/10 舒适度
  • 423 评论 8.7/10 设施

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