Mercure Краков Фабрична Сити

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 1 357

Гарантия
лучшей цены
Mercure Краков Фабрична Сити - Image 1
Mercure Краков Фабрична Сити - Image 2
Mercure Краков Фабрична Сити - Image 3
Mercure Краков Фабрична Сити - Image 4
Фабрична 13, 31-553 КРАКОВ, Польша

Описание

Особенности отеля

  • семейные номера и апартаменты с кухней для семейного отдыха и длительного пребывания

  • Бесплатный доступ в открытый фитнес-центр, бассейн, сауны и соляную пещеру - Fabryka CIAO

  • рестораны: DESTILO (польский), PINO (итал.), DOZO (азиат.), Browar Nowa Wytwórnia, кафе, бар

  • Сертификат Green Key - это ответственность за экологию и устойчивое развитие

  • Музей водки *в стоимость билета входит дегустация

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Расположение отеля

Mercure Краков Фабрична Сити

Фабрична 13
31-553 КРАКОВ
Польша

GPS:50.06325, 19.97268

Телефон
Факс +48 12 395 14 01

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

DESTILO

Ресторан DESTILO - один из 6 уникальных гастрономических мест Фактори Сити. По утрам здесь можно вкусно позавтракать, а вечером - ознакомиться с ассортиментом местных продуктов и насладиться блюдами национальной и международной кухни.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.7/5  Отзывов: 1 357

Рейтинг TripAdvisor  4.0/5  Отзывов: 35

Pleasant stay in a spacious, modern hotel

Примечание: Tripadvisor 5.0/5

atw63 Деловые путешественники - Реальные отзывы TripAdvisor

I recently stayed 4 nights at the Mercure Krakow Fabryczna City hotel on a business trip, and enjoyed the experience. I found my room to be spacious, quiet and clean, and the bathroom well-equipped. Reception staff were really friendly and helpful, and the breakfast spread was huge with many options. Admittedly you’re a fair distance from the Old Town and Jewish Quarter, but you’ll never have to wait too long for a taxi. I didn’t explore the tram network, though I know it’s substantial, so that’d probably be a solution for getting to the more touristy areas. I didn’t use the pool or fitness suite though colleagues who did, were quite impressed. The hotel felt fairly equidistant between Krakow Airport and say the Old Town. The only minor niggles I had were that the door deadlock on room 206 seemed to endlessly rotate making it hard to know if it was engaged. Also, the bedside tables were hollow metal sheet, so made a pinging sound if a charging cable or something made contact with it. Finally, if you wanted a drink from the chiller cabinet in reception, you had to trouble a receptionist to unlock the cabinet, then you returned to their station to pay, which all seemed a little inefficient? All in all a great experience, and I’d happily stay there again.

September visit

Примечание: Tripadvisor 3.0/5

623ilonak Couples - Реальные отзывы TripAdvisor

Visited this hotel for a few nights. The hotel its self is fabulous, overall complex of the property is exceptionally modern and clean. The housekeeping staff couldn’t be anymore polite and pristine. The pool area is very well signed and clean. The hotel restaurant is good. Breakfast is just ok can definitely up their standards in this area however the evening a la carte menu is good. Reception staff require a lot more training, believe the young gentleman is doing quite a good job however he needs to provide more information to guests when they inquire additional information. Ilona however, certainly needs to attend a customer service course she is the one who has checked us in, we received the most unwelcoming checking in process regardless how polite we were. What got me the most was when she said “your room is in the second half of the hotel on the fourth floor” leaving me an my partner absolutely confused as the hotel isn’t very well sign posted.

Good morning, Thank you for taking the time to provide your feedback on your recent stay experience. We are grateful for your candid thoughts about our complex. We are truly happy that you enjoyed all the facilities including pool area. Even better to know that our housekeeping staff could be so accommodating to you throughout your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincerest apologies that our reception staff did not managed to meet your expectations. We always try to give the guests the complete information of our property especially when it is first visit – I am truly sorry it did not reflect here. Even knowing that your some of your experience did not achievement to impress you, we are grateful to you for share your evaluation, now we have the opportunity to know our areas of improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards, Karolina ASZKLAR Front Office Manager

Примечание: отзывы клиентов 2.0/5

Анонимно Деловые путешественники - Проверенные отзывы - ALL

Мы забронировали номер заранее но по приезду получили номер для инвалидов. Нам предложили взять номер дороже на 25%

Dear Anton A., Thank you for taking the time to tell us about your experience at the Mercure Krakow Fabryczna City. I am sorry that your experience did not meet your expectations fully - please allow me to express my sincerest apologies. During your visit, the only available room was an accessible room. Nonetheless the standard of the room was correctly issued according to the reservation. The reception staff always tries to provide the best service and they are ready to propose a suitable solution for the inconvenience. The higher standard room was presented as an alternative with an extra cost. From the information that reception staff provided me with, the sales conditions were fully accepted. Even knowing that your experience did not achievement to impress you, we are grateful to you for share your evaluation, now we have the opportunity to know our areas of improvement. I truly hope that you will decide to visit us again, for giving us an opportunity to present a better service. Best regards, Karolina Gawryś Guest Relations Supervisor

Comfortable hotel, not really for tourists

Примечание: Tripadvisor 4.0/5

Baggio1018 Реальные отзывы TripAdvisor

Stayed a few nights in this hotel on a work trip and the stay was comfortable and functional. Starting with location first, a bit out of the way. Not suited for any casual tourist hoping to take in the old town or those with limited time. It is located in a business park, with a few restaurants, bars and small supermarkets nearby, nothing else really. You either need to know your way with the tram or need an Uber to get here. The check-in process was a little awkward, waited in a queue and once I got to the desk, the guy was having issues logging in. The rest of the process with Karolina was smooth. Rooms - very spacious and modern. Almost felt like an apart-hotel, small kitchen facilities (hob, mini-fridge, microwave, espresso coffee machine). Bed was comfortable, standard EU power plugs with the bonus of USB charging ports. Bathroom was equally spacious. The stand-out feature though was the fitness facilities (not 100% for hotel guests but shared with locals either in a club or paying to enter). Clean changing room, locker and towels provided and a very nice and clean swimming pool. Go off peak and you won't be rushed. Breakfast was rather standard fare, decent range but nothing stood out. Dinner in the hotel restaurant was fine, not much traditional choice which was a little surprising.

Nice hotel with lovely location

Примечание: Tripadvisor 5.0/5

Denis E Couples - Реальные отзывы TripAdvisor

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Dear Denis E, It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Best regards,

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 531 Отзывов 8.2/10 Расположение
  • 872 Отзывов 8.4/10 Номер
  • 634 Отзывов 8.5/10 Сервис
  • 29 Отзывов 7/10 Интернет
  • 553 Отзывов 9.1/10 Завтрак
  • 464 Отзывов 8.5/10 Еда
  • 436 Отзывов 8.6/10 Комфорт
  • 416 Отзывов 8.4/10 Удобства

В сотрудничестве с Trustyou

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Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.