Mercure Краков Фабрична Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 1 530

Гарантия
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Mercure Краков Фабрична Сити - Image 1
Mercure Краков Фабрична Сити - Image 2
Mercure Краков Фабрична Сити - Image 3
Mercure Краков Фабрична Сити - Image 4
Фабрична 13, 31-553 КРАКОВ, Польша

Описание

Особенности отеля

  • Для семейного отдыха и длительного пребывания доступны номера и апартаменты с мини-кухнями

  • Бесплатный доступ в тренажерный зал Fabryka Cia/o, бассейн, сауны, соляная комната

  • рестораны: Польский DESTILO, итальянский PINO, азиатский DOZO, пивоварня Nowa Wytwórnia, кафе

  • Сертификат Green Key - ответственность за экологию и устойчивое развитие

  • Мультимедийный музей Vodka Factory *доплата; дегустация включена в стоимость билета

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Расположение отеля

Mercure Краков Фабрична Сити

Фабрична 13
31-553 КРАКОВ
Польша

GPS:50.06325, 19.97268

Телефон
Факс +48 12 395 14 01

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

DESTILO

Ресторан DESTILO - одно из пяти уникальных гастрономических мест комплекса «Фабрична Сити» По утрам здесь подают вкусный завтрак - шведский стол с широким выбором местных продуктов, а по вечерам - блюда региональной и международной кухни.

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Рейтинг ALL  4.7/5  Отзывов: 1 530

Рейтинг TripAdvisor  3.7/5  Отзывов: 48

Nice rooms, bad service at restaurant and reception

Примечание: Tripadvisor 3.0/5

emmareynolds7777 Реальные отзывы TripAdvisor

Hotel room was nice and big. No amenities in room. Others in group booked same type of room but got a bath instead of a shower. Service in restaurant slow (we were the only people in there), and then brought out the wrong order on both main and dessert, on two different nights. Finally, ordered a taxi through the hotel to the airport, for 7 people (price and van confirmed) - a taxi for 2 people turned up, and hotel then said it wasn’t their problem.

Never again. Nicely renovated building under incompetent management.

Примечание: Tripadvisor 1.0/5

Aleksandar K Реальные отзывы TripAdvisor

Could not sleep until 3 am, because of a party in the same building. A hotel where you cannot sleep is simply a bad joke and not a house you would recommend to anybody. Tried talking to the reception desk - but got nothing but lame and hypocritical phrases.

Mixed feelings – nice hotel, but management could improve

Примечание: Tripadvisor 3.0/5

LenkaLipowski Реальные отзывы TripAdvisor

The hotel itself is quite new and nice, with good cleanliness and decent housekeeping. It’s a bit far from the city center, but that’s clearly stated, and for us as heavy walkers, it wasn’t a problem. The pool area and especially the spa are quite small for the number of rooms, but it would be sufficient if it were for hotel guests only. We knew in advance that some lanes might be reserved for swimming lessons, but it turned out that lessons take place there every weekday evening, leaving only one lane available for hotel guests and other visitors. My biggest complaint goes to the front office. When I made my family booking directly on the Mercure hotel website, I added the breakfast option. In the confirmation email, however, it stated that only one adult would have breakfast included. So I wrote to the front desk, clarifying that I wanted breakfast for all guests — two adults and two kids — and asked them to double-check. The front office confirmed this. In the end, we were charged again for the second adult’s breakfast, which I can accept as a misunderstanding. However, the day before our departure, they wanted to charge us for our older child’s breakfast as well. Of course, both children’s ages were correctly entered in the booking form. I immediately discussed the issue at the reception; the lady there explained that children over 12 are charged for breakfast, but she agreed it was clearly a mistake on their side and promised to discuss it with the manager. On the last day, however, we were still charged for our child’s breakfast. The same receptionist seemed surprised when I pointed this out during check-out, as she said the restaurant staff had been instructed not to charge us. What a mess.

Dear Lenka, Thank you very much for sharing your detailed feedback. We are glad to hear that you appreciated the cleanliness, housekeeping, and overall condition of our hotel, as well as the convenient location for your walking preferences. Regarding your experience at the swimming pool, we apologize for the inconvenience caused by the limited access due to scheduled training sessions. Fabryka Cia/O is taking part in "Discover Local" program, that is why the area is open as well as for hotel guest but also to external customers. Please be assured that the full schedule of planned activities is available at the reception desk as well as in the rooms. Additionally, we provide clear information in the common areas of the hotel regarding the approximate hours when the pool area is least occupied, to help guests plan their visits accordingly. We sincerely apologize for the confusion regarding breakfast. A few days before your arrival, a trainee at the reception incorrectly confirmed breakfast for all guests. This was explained to you during your stay, and the additional payment for the second adult was clarified at check-in. Regarding the breakfast charge for your child, this case is still being verified with our restaurant manager. Compensation for the inconvenience was provided during your visit. We appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you and your family again, providing a smoother and fully enjoyable experience. Best regards, Karolina Gawryś Guest Relations Supervisor

What a disapointment

Примечание: Tripadvisor 2.0/5

xavierpI9769SE Реальные отзывы TripAdvisor

nice hotel but very poor services , I was expecting being ALL menber a complete different attention . They gave me a diseable room without informing prior , they forget to clean my room.......

Dear Xavier Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please allow us to clarify that you had booked two rooms, and we always do our best to accommodate such requests by situating rooms close to each other. In your case, we offered connecting rooms, one of which was designated as accessible for disabled guests. Upon informing you about this after your arrival, our reception team promptly offered an alternative room located further away; however, this option was declined. Regarding the issue with room cleaning, after consulting with our housekeeping team, we received feedback that one of the rooms was serviced as requested, while the other guest refused the cleaning service. We sincerely apologize for any inconvenience caused and appreciate your comments as they help us improve our services. We hope to have the opportunity to welcome you again for a more satisfactory stay. Kind regards, Karolina Gawryś Guest Relations Supervisor

A nice hotel, a short Uber drive from the Old Town

Примечание: Tripadvisor 4.0/5

Per Morten J Friends getaway - Реальные отзывы TripAdvisor

I have stayed in wakling distance from the Old Town, but considering Uber connections I think this hotel in the outskirts offer better value for my travel budget. The rooms are modern, offering a spa area and dining in walking distance. Good value.

Dear Guest, Dear Per Morten, Thank you for sharing your feedback. We’re pleased to hear that you found our hotel to offer great value and appreciated the modern rooms, convenient spa facilities, and nearby dining options. We’re glad our location suited your travel needs, and we hope to welcome you back on your next visit. Warm regards, Karolina Gawryś Guest Relations Supervisor

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Другие интернет-пользователи оценили наш отель

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  • 702 Отзывов 8.6/10 Сервис
  • 29 Отзывов 7.6/10 Интернет
  • 626 Отзывов 9.3/10 Завтрак
  • 531 Отзывов 8.8/10 Еда
  • 456 Отзывов 8.6/10 Комфорт
  • 423 Отзывов 8.7/10 Удобства

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Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.