Mercure Краков Старе Място 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 2 400

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Mercure Краков Старе Място - Image 2
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Pawia 18 B, 31154 Краков, Польша

Описание

Особенности отеля

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Наши номера

Расположение отеля

Mercure Краков Старе Място

Pawia 18 B
31154 Краков
Польша

GPS:50.066754, 19.944759

Телефон
Факс +48 12 225 11 35

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 2 400

Рейтинг TripAdvisor  4.7/5  Отзывов: 1 915

Сертификат качества 2025

Excellent hotel

Примечание: Tripadvisor 5.0/5

custard1996 Реальные отзывы TripAdvisor

Stayed here the week before Christmas with my daughter. Super friendly staff, excellent facilities with daily room service. Very close to train station and old town. Would highly recommend

Hotel mercure krakow stare miasto

Примечание: Tripadvisor 5.0/5

SagiH14 Реальные отзывы TripAdvisor

Between 15-18, 2025 , my family and I stayed at the hotel . I would like to note that the rooms were excellent, and our stay at the hotel was very pleasant and enjoyable. The entire hotel staff demonstrated kindness, and a warm attitude, and were always willing to assist with any request or need throughout our stay. The bar staff was kind, and the smiling concierge . And the housekeeping staff. All of this combined make our stay as comfortable and enjoyable. And the good location of the hotel was good for us . Sagi.

Great location, but if something goes wrong, you are on your own.

Примечание: Tripadvisor 1.0/5

HD D Реальные отзывы TripAdvisor

If you have a standard stay without issues, this hotel is fine. But be warned: if an incident occurs, the facade of hospitality instantly crumbles, and you will be treated with cold, bureaucratic indifference. The Incident: My standard sedan suffered significant underbody damage on their steep garage ramp. There were no warning signs for standard vehicles. Instead of assistance, I faced a wall of hostility. The Service Failure: The reaction from the reception staff was shocking. There was zero empathy, zero offer of help, and a complete refusal to even document the accident. The attitude was reminiscent of a bygone era of customer service: dismissive, rude, and obstructive. I was essentially told, "Not our problem, deal with it yourself." The Management Failure: I expected the General Manager to step up and show leadership. Instead, he hid behind the hotel’s owner (Essendi) and their lawyers. The management is spineless; rather than resolving a guest issue, they routed me into a bureaucratic loop designed to wear me down. The Result: After damaging my vehicle and ruining my trip, the hotel offered absolutely nothing: no compensation, no genuine support, just legal letters denying liability based on false claims. Verdict: Stay here at your own risk. If their infrastructure damages your property, the management will not help you. They will fight you.

Dear Guest, We are truly sorry to learn about your experience and the frustration this situation caused. Any incident involving a guest’s vehicle is understandably stressful, and we regret that it had such a negative impact on your stay and overall perception of our hotel. Although this was a situation beyond our direct control, it was treated with full seriousness and reviewed carefully. The findings confirmed that the hotel was not at fault, which is why we were unable to offer compensation. We understand that this outcome was disappointing and regret that it influenced your impression of our service. We remain committed to maintaining high standards of safety, care, and hospitality for all our guests. Sincerely Jedrzej Krol Guest Experience Manager

good room, skip the restaurant

Примечание: Tripadvisor 3.0/5

travelius2000 Реальные отзывы TripAdvisor

Amazing zurek, but very dissapointing dinner: - the 'kamien kaszubski' platter looked good but had little taste - "local beer" was Zywiec - could not be less local - very dissapointing service: the mains were shipped half way through our starters, I order a medium rare steak. They took the food back to the kitchen. When it arrived later, the steak was well done. No apologies. No acknowledgement. Other than that - no complaints.

Dear Travelius2000, thank you for taking the time to share your feedback. I would like to clarify that the dish mentioned in your review, the Kashubian stone platter, is a specialty from a different region of the country and has never been part of our restaurant menu. Our hotel is located in Kraków, and as there are many hotels of this brand across Poland, it is very likely that this review was posted in error and does not relate to our property. I kindly ask you to remove this review. At the same time, I would like to invite you to visit our hotel, where the restaurant service is of a very high standard and all dishes are prepared with the greatest care. Kind regards, Jędrzej Król Guest Experience Manager

Visit to krakow

Примечание: Tripadvisor 5.0/5

Antonia B Реальные отзывы TripAdvisor

I stayed in this hotel and was amazed. This hotel has nice rooms and very clean. You feel welcomed as you enter the hotel door .The staff is so helpful and try to help you with any request you have. The breakfast is the best I had in the hotels I stayed so far .I recomend this hotel if you are planning to visit KRAKOW

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Другие интернет-пользователи оценили наш отель

  • 1 675 Отзывов 9.8/10 Расположение
  • 1 367 Отзывов 9/10 Номер
  • 1 937 Отзывов 9.5/10 Сервис
  • 28 Отзывов 9.2/10 Интернет
  • 828 Отзывов 8.9/10 Завтрак
  • 639 Отзывов 9.5/10 Чистота
  • 573 Отзывов 8.1/10 Комфорт
  • 541 Отзывов 9.7/10 Атмосфера

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Правовая информация PDF

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.