Mercure Краков Старе Място 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 2 429

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Mercure Краков Старе Място - Image 2
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Pawia 18 B, 31154 Краков, Польша

Описание

Особенности отеля

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Наши номера

Расположение отеля

Mercure Краков Старе Място

Pawia 18 B
31154 Краков
Польша

GPS:50.066754, 19.944759

Телефон
Факс +48 12 225 11 35

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 2 429

Рейтинг TripAdvisor  4.7/5  Отзывов: 1 917

Сертификат качества 2025

Loud noises from above

Примечание: Tripadvisor 4.0/5

Darren D Реальные отзывы TripAdvisor

We loved this hotel stayed 4 nights Location was perfect Only fault our last night got woke up bye strange noises from up above us rooms are nent to be sound proofed It won't stop us returning as our overall stay in area was amazing staff are brilliant food and drinks amazing.

Excellent

Примечание: Tripadvisor 5.0/5

sandymS8334DW Реальные отзывы TripAdvisor

Fabulous hotel, staff are wonderful 😀 breakfast is delicious with loads of variety, very central to everywhere, right beside the galleria krakowski shopping centre, rooms are spotless and beds are very comfortable 😀 ill definitely be staying again

Excellent hotel

Примечание: Tripadvisor 5.0/5

custard1996 Реальные отзывы TripAdvisor

Stayed here the week before Christmas with my daughter. Super friendly staff, excellent facilities with daily room service. Very close to train station and old town. Would highly recommend

Hotel mercure krakow stare miasto

Примечание: Tripadvisor 5.0/5

SagiH14 Реальные отзывы TripAdvisor

Between 15-18, 2025 , my family and I stayed at the hotel . I would like to note that the rooms were excellent, and our stay at the hotel was very pleasant and enjoyable. The entire hotel staff demonstrated kindness, and a warm attitude, and were always willing to assist with any request or need throughout our stay. The bar staff was kind, and the smiling concierge . And the housekeeping staff. All of this combined make our stay as comfortable and enjoyable. And the good location of the hotel was good for us . Sagi.

Great location, but if something goes wrong, you are on your own.

Примечание: Tripadvisor 1.0/5

HD D Реальные отзывы TripAdvisor

If you have a standard stay without issues, this hotel is fine. But be warned: if an incident occurs, the facade of hospitality instantly crumbles, and you will be treated with cold, bureaucratic indifference. The Incident: My standard sedan suffered significant underbody damage on their steep garage ramp. There were no warning signs for standard vehicles. Instead of assistance, I faced a wall of hostility. The Service Failure: The reaction from the reception staff was shocking. There was zero empathy, zero offer of help, and a complete refusal to even document the accident. The attitude was reminiscent of a bygone era of customer service: dismissive, rude, and obstructive. I was essentially told, "Not our problem, deal with it yourself." The Management Failure: I expected the General Manager to step up and show leadership. Instead, he hid behind the hotel’s owner (Essendi) and their lawyers. The management is spineless; rather than resolving a guest issue, they routed me into a bureaucratic loop designed to wear me down. The Result: After damaging my vehicle and ruining my trip, the hotel offered absolutely nothing: no compensation, no genuine support, just legal letters denying liability based on false claims. Verdict: Stay here at your own risk. If their infrastructure damages your property, the management will not help you. They will fight you.

Dear Guest, We are truly sorry to learn about your experience and the frustration this situation caused. Any incident involving a guest’s vehicle is understandably stressful, and we regret that it had such a negative impact on your stay and overall perception of our hotel. Although this was a situation beyond our direct control, it was treated with full seriousness and reviewed carefully. The findings confirmed that the hotel was not at fault, which is why we were unable to offer compensation. We understand that this outcome was disappointing and regret that it influenced your impression of our service. We remain committed to maintaining high standards of safety, care, and hospitality for all our guests. Sincerely Jedrzej Krol Guest Experience Manager

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Другие интернет-пользователи оценили наш отель

  • 1 677 Отзывов 9.7/10 Расположение
  • 1 383 Отзывов 9/10 Номер
  • 1 940 Отзывов 9.5/10 Сервис
  • 26 Отзывов 9.5/10 Интернет
  • 840 Отзывов 9/10 Завтрак
  • 651 Отзывов 9.5/10 Чистота
  • 587 Отзывов 8.2/10 Комфорт
  • 539 Отзывов 9.7/10 Атмосфера

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