Bachleda Luxury Hotel Kraków - MGallery Collection 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 698

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Plac Kossaka 6, 31106 KRAKOW, Польша

Описание

Особенности отеля

  • Окунитесь в атмосферу спокойствия в окружении изысканных интерьеров.

  • Насладитесь роскошью высшего класса.

  • Текстуры, ароматы и цвета делают каждое посещение нашего ресторана незабываемым.

  • Проведите время в самом центре Кракова.

  • Королевский завтрак.

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Расположение отеля

Bachleda Luxury Hotel Kraków - MGallery Collection

Plac Kossaka 6
31106 KRAKOW
Польша

GPS:50.0566, 19.9284

Телефон
Факс +48 12 424 11 01

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

GAVI

Taste the elegance of the GAVI restaurant with its richly decorated interiors, taking you on a culinary journey in the Fine Dining style. Enjoy the unforgettable textures, fragrances and colors.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 698

Рейтинг TripAdvisor  4.8/5  Отзывов: 332

Сертификат качества 2025

A spectacular hotel

Примечание: Tripadvisor 5.0/5

nataliejM9769ME Couples - Реальные отзывы TripAdvisor

From the moment we arrived we loved the Bachleda Krakow. The decor of the hotel was beautiful, cosy and luxurious. On entering the hotel we were greeted with the warmest of welcomes and this fantastic service continued throughout our stay. Our room was beautiful, comfortable and immaculately clean. Small touches like a glass of Prosecco on arrival, coffee in the reception and access to the spa made our stay feel extra special. We ate in the Gavi restaurant on the first night and from start to finish the experience was fantastic. The food was exquisite and the service was outstanding. We had were looked after by Alexandra who was very attentive, continuously making sure our drinks were topped. We would defiantly recommend eating here. We will definitely return to Krakow - what a wonderful city and we will definitely choose the Bachleda for our next visit!

Dear Natalie J, Thank you for taking the time to share your experience at Bachleda Luxury Hotel Kraków - MGallery Collection. We are delighted to hear that you found our hotel to be beautiful, cosy, and luxurious, and that our team provided you with a warm welcome and exceptional service throughout your stay. It is wonderful to know that you enjoyed the comfort and cleanliness of your room, as well as the special touches we offer to enhance our guests' experiences. We are particularly pleased to hear that your dining experience at Gavi restaurant met your expectations, and we will be sure to share your kind words with Alexandra and the team. We are grateful for your recommendation and are thrilled that you plan to return to Krakow. We look forward to welcoming you back to our hotel for another memorable stay. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Lovely place to spend Christmas

Примечание: Tripadvisor 5.0/5

Wendypgeorge Реальные отзывы TripAdvisor

We loved this hotel as soon as we set foot inside it. Entrance was warm and festive and there were staff on hand to make check easy and welcoming. I’d had great communication from the hotel prior to arriving for our airport transfers, we had a little issue with the return transfer but the staff were straight onto it and even made us a takeaway coffee due to the delay. We loved coming back to the Hotel after our days out and relaxing in the bar and lounge area, where they served great cocktails at reasonable prices. Rooms were spacious and luxurious. Breakfast was very good. Restaurant food was also very good but it was slow. Spa was unfortunately too crowded with other guests hogging the bubbly bits. All the staff were great apart from one person on the desk the night before our checkout - he was very unhelpful with explaining the bill and he did annoy 3 of our party; fortunately a member of the bar staff rescued the situation. Would love to come back to this hotel.

Dear WGxx, Thank you for taking the time to share your experience at Bachleda Luxury Hotel Kraków - MGallery Collection. We are delighted to hear that you found our hotel warm and festive during your Christmas stay, and that our staff made a positive impression with their welcoming service. We sincerely apologize for the inconvenience you encountered with your return transfer and appreciate your understanding regarding the situation. It is gratifying to know that our team was able to assist you during this time. We also acknowledge your feedback regarding the spa's capacity and the service speed in our restaurant. Your comments are invaluable as they guide us in enhancing our guest experience. We regret the difficulties you faced with the front desk staff's assistance during your checkout. Your feedback will be addressed as we strive to maintain high standards of service across all departments. We would be thrilled to welcome you back for another memorable stay in the future. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Ruined 18th birthday and Christmas holidays

Примечание: Tripadvisor 1.0/5

Katarzyna O Реальные отзывы TripAdvisor

The trip was very special to me, as my only daughter celebrated her 18th birthday during the Christmas holidays. I made the reservation in October and specifically requested a spacious room on the highest floor. Despite being assured that my request would be accommodated, we were assigned a room on the first floor, directly above the lobby and the restaurant, where the noise level was extremely high. The hotel clearly does not respect guests’ reservations — if someone wealthier arrives from abroad, you are left with the worst room, even when the occasion is such an important and once-in-a-lifetime event. I deeply regret that they ruined my Christmas and my child’s birthday.

Szanowna Pani, dziękujemy za poświęcony czas i podzielenie się swoją opinią. Jest nam bardzo przykro, że Pani pobyt nie spełnił wszystkich oczekiwań, zwłaszcza że miał on dla Pani i Pani córki tak szczególne, rodzinne znaczenie. Chcielibyśmy jednak z szacunkiem podkreślić, że nasz hotel dołożył wszelkich starań, aby odpowiedzieć na Pani potrzeby i prośby. Od momentu przyjazdu byliśmy do Pani dyspozycji i reagowaliśmy na każdą zgłaszaną uwagę, starając się znaleźć najlepsze możliwe rozwiązania w danym momencie. Okres Świąt Bożego Narodzenia jest wyjątkowo intensywny dla całej branży hotelarskiej – przy pełnym obłożeniu każdy gość wymaga szczególnej troski i uwagi, którą staramy się okazywać wszystkim bez wyjątku. Pragniemy również jasno zaznaczyć, że w Bachleda Luxury Hotel nigdy nie różnicujemy Gości ze względu na ich pochodzenie czy status materialny. Każdy Gość jest dla nas tak samo ważny, a wszelkie decyzje operacyjne wynikają wyłącznie z aktualnej dostępności pokoi oraz realnych możliwości hotelu w danym terminie. Z przykrością przyjmujemy ocenę, która sugeruje brak zaangażowania z naszej strony, ponieważ w naszej ocenie zrobiliśmy wszystko, co było możliwe, aby Pani pobyt przebiegł jak najlepiej w bardzo wymagającym, świątecznym czasie. Uważamy, że ocena ta nie oddaje w pełni starań i pracy naszego zespołu. Mimo wszystko dziękujemy za przekazane uwagi – każda opinia jest dla nas cenna i pozwala nam dalej doskonalić jakość usług. Życzymy Pani oraz Pani córce wszystkiego dobrego i mamy nadzieję, że przyszłe podróże przyniosą wyłącznie pozytywne doświadczenia.

Excellent hotel you won’t beat it

Примечание: Tripadvisor 5.0/5

William r Реальные отзывы TripAdvisor

Excellent five star hotel. Beautiful hotel outside and in but what really makes it is the staff nothing is to much trouble wojceich especially Just book it you won’t regret it

Dear William r, Thank you for your kind words about our hotel and staff. We are delighted to know that you had an excellent experience and that our team, especially Wojciech, made a positive impression. We look forward to welcoming you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

WORST TREATMENT EVER

Примечание: Tripadvisor 1.0/5

Catherina K Семьи - Реальные отзывы TripAdvisor

the WORST treatment I have ever experienced I called the hotel to ask for availability during 26-29th of December. I have never ever experienced such a terrible treatment from a so called luxury hotel. The hotel might have extraordinary exterior. However, the interior - meaning how to treat customers - is totally absent.

Thank you for sharing your feedback. We are truly sorry to hear that your experience during the phone inquiry did not meet your expectations. To help us thoroughly verify what happened, it would be extremely helpful if you could provide a few additional details — such as the date and approximate time of your call — so that we can identify who assisted you and understand the situation more clearly. At the moment, your review does not give us enough information to determine what might have gone wrong, and we genuinely want to address your concerns and ensure this does not happen again. We hope to hear from you soon so we can clarify the matter and improve your impression of our service.

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  • 231 Отзывов 9.7/10 Атмосфера
  • 209 Отзывов 8.3/10 Завтрак
  • 181 Отзывов 9.3/10 Комфорт
  • 175 Отзывов 9.2/10 Удобства

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