Mercure Krakow Fabryczna City

Avis-klantbeoordeling (ALL beoordeling) 4.7/5 1.219 beoordelingen

Beste prijs
garantie
Mercure Krakow Fabryczna City - Image 1
Mercure Krakow Fabryczna City - Image 2
Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4
Fabryczna 13, 31-553 KRAKAU, Polen

Omschrijving

Extras van het hotel

  • kamers en appartementen met keuken voor gezinnen en een langer verblijf

  • gratis toegang: fitnessruimte buiten, zwembad, sauna's, zoutgrot- Fabryka CIAO

  • restaurants: Pools DESTILO, Italiaans PINO, Aziatisch DOZO, Browar Nowa Wytwórnia, café en bar

  • Conferentiecentrum met een totale oppervlakte van 2200 m² en een grote bewaakte garage

  • Vodka Fabriek Museum *ticket is inclusief proeverij

Onze accommodaties

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel locatie

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKAU
Polen

Gps:50.06325, 19.97268

Telefoon
Fax +48 12 395 14 01

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

FABRYCZNA 13

Restaurant DESTILO is een van de 6 unieke gastronomische concepten van Factory City. 's Morgens kunt u genieten van een heerlijk ontbijt, en 's avonds van een scala aan lokale producten en regionale en internationale gerechten.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.7/5  1.219 beoordelingen

TripAdvisor score  3.5/5  31 beoordelingen

Top locatie!

Avis-klantbeoordeling 5.0/5

Ferwin Stellen - ALL bevestigde berichten

Genoten van de faciliteiten en de geweldige kamer . Prima restaurant, super zwembad en fittnes

Dear Ferwin H., It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Sincerely, Karolina Gawryś Guest Relations Supervisor

Trop de suppléments non indiqués à la réservation…

Tripadvisor-waardering 4.0/5

M_Coulon Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Bel hôtel un peu loin du centre-ville. Service correct dommage qu’on vous annonce un supplément de 135 zloty par nuit pour un lit d’appoint alors que c’est pas indiqué sur booking. Et on rejoute une caution de 150 zloty pour les peignoirs. La piscine est par contre au top, on adore.

Nice hotel with lovely location

Tripadvisor-waardering 5.0/5

Denis E Stellen - Gecertificeerde beoordeling door TripAdvisor

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Hotel mit dem gewissen Etwas

Tripadvisor-waardering 4.0/5

OLSOliver Gecertificeerde beoordeling door TripAdvisor

Sehr schönes Hotel, das den Charme eines alten Fabrikgebäudes mit einem modernen Hotelbetrieb gekonnt verbindet. Schöne, moderne Zimmer mit historischen Stilelementen. Schöner Wellnessbereich u.a. mit sehr großem Schwimmbecken. Sehr gutes Frühstücksbüfett mit enormer Auswahl. In vielen Bereichen kein typisches Mercure Hotel, sondern eher eine Klasse höher anzusiedeln.

Absolutely disgusting customer service

Tripadvisor-waardering 1.0/5

Lisa D Gecertificeerde beoordeling door TripAdvisor

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

Dear Sirs’, Thank you for sharing your opinion about the stay in our hotel. We are truly sorry that the stay did not meet your expectations; please accept our sincerest apologies for any misunderstandings. I would like to inform you that on the day of your arrival, the receptionist confirmed with you the price for one night only – the room which was chosen was one of our best. Due to the fact that the hotel was almost fully occupied on that day, the price was quite high. We provide all our Guest with the same prices that are available on our main website, so each time we encourage our Guests to check the prices as well as available rooms, so that the Guests could choose the room in accordance to their preferences. Upon the check-in all our Guest are obliged to sign the registration form – the price for first night is also available there, so our Guest may double-check all the details while signing it. As I wrote above – we are sorry for the inconvenience, however we did our best to resolve that case. After consulting the case with the General Manager, you received 20% discount for the second night though the hotel properly completed all the procedures connected with your reservation. It is our main aim to help all our Gests with finding the proper solution and so we did in your case. We truly hope that beside the described misunderstanding you enjoyed our hotel as well as the whole Fabryczna 13 complex and we invite you to visit us again soon. Pozdrawiam / Best regards Karolina ASZKLAR Front Office Manager | Kierownik Recepcji

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 483 beoordelingen 8.1/10 Locatie
  • 745 beoordelingen 8.5/10 Kamer
  • 563 beoordelingen 8.6/10 Service
  • 22 beoordelingen 8.2/10 Wifi
  • 478 beoordelingen 9.1/10 Ontbijt
  • 427 beoordelingen 8.6/10 Eten
  • 394 beoordelingen 8.5/10 Voorzieningen
  • 377 beoordelingen 8.8/10 Comfort

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Krakau

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.