Mercure Krakow Fabryczna City

Avis-klantbeoordeling (ALL beoordeling) 4.7/5 1.162 beoordelingen

Mercure Krakow Fabryczna City - Image 1
Mercure Krakow Fabryczna City - Image 2
Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4

Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • kamers en appartementen met keuken voor gezinnen en een langer verblijf

  • gratis toegang: fitnessruimte buiten, zwembad, sauna's, zoutgrot- Fabryka CIAO

  • restaurants: Pools DESTILO, Italiaans PINO, Aziatisch DOZO, Browar Nowa Wytwórnia, café en bar

  • Conferentiecentrum met een totale oppervlakte van 2200 m² en een grote bewaakte garage

  • Vodka Fabriek Museum *ticket is inclusief proeverij

Onze accommodaties

Take advantage of our Flight + Hotel offers

Discover

Hotel locatie

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKAU
Polen

Gps:50.06325, 19.97268

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

FABRYCZNA 13

Restaurant DESTILO is een van de 6 unieke gastronomische concepten van Factory City. 's Morgens kunt u genieten van een heerlijk ontbijt, en 's avonds van een scala aan lokale producten en regionale en internationale gerechten.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.7/5  1.162 beoordelingen

TripAdvisor score  3.5/5  31 beoordelingen

Top locatie!

Avis-klantbeoordeling 5.0/5

Ferwin Stellen - ALL bevestigde berichten

Genoten van de faciliteiten en de geweldige kamer . Prima restaurant, super zwembad en fittnes

Dear Ferwin H., It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Sincerely, Karolina Gawryś Guest Relations Supervisor

Nice hotel with lovely location

Tripadvisor-waardering 5.0/5

Denis E Stellen - Gecertificeerde beoordeling door TripAdvisor

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Absolutely disgusting customer service

Tripadvisor-waardering 1.0/5

Lisa D Gecertificeerde beoordeling door TripAdvisor

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

Dear Sirs’, Thank you for sharing your opinion about the stay in our hotel. We are truly sorry that the stay did not meet your expectations; please accept our sincerest apologies for any misunderstandings. I would like to inform you that on the day of your arrival, the receptionist confirmed with you the price for one night only – the room which was chosen was one of our best. Due to the fact that the hotel was almost fully occupied on that day, the price was quite high. We provide all our Guest with the same prices that are available on our main website, so each time we encourage our Guests to check the prices as well as available rooms, so that the Guests could choose the room in accordance to their preferences. Upon the check-in all our Guest are obliged to sign the registration form – the price for first night is also available there, so our Guest may double-check all the details while signing it. As I wrote above – we are sorry for the inconvenience, however we did our best to resolve that case. After consulting the case with the General Manager, you received 20% discount for the second night though the hotel properly completed all the procedures connected with your reservation. It is our main aim to help all our Gests with finding the proper solution and so we did in your case. We truly hope that beside the described misunderstanding you enjoyed our hotel as well as the whole Fabryczna 13 complex and we invite you to visit us again soon. Pozdrawiam / Best regards Karolina ASZKLAR Front Office Manager | Kierownik Recepcji

Worst hotel experience EVER.

Tripadvisor-waardering 1.0/5

Flyer42874836973 Gecertificeerde beoordeling door TripAdvisor

WORST hotel experience EVER. If I may offer some advice for staying at this hotel: beware of accidentally leaving there any valuable personal belongings, as you'll probably never see them again.

Dear guest, We appreciate that you took the time to provide us with a review regarding your stay at MERCURE Krakow Fabryczna City. All feedback is appreciated and definitely taken into consideration. We will be truly grateful if you could give us more details about the situation that has occurred for the duration of your stay. I can assure you that the contentment of our guests is highly important and the staff of Mercure Fabryczna City always procure to ensure the most effective services. We are genuinely sorry that we confounded to meet your expectations. I can ensure you that all personal belongings that are accidentally left by guests are meticulously recorded in order to provide the greatest services – please accept our apologies that you received dissimilar expression. We hope you'll consider joining us again in the future so that we can impress you with the stay you expected. Sincerely,

Fijne locatie

Avis-klantbeoordeling 3.5/5

Derek Stellen - ALL bevestigde berichten

Hip, trendy, gastvrij en super bedden!

Dear Derek v., It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Sincerely, Karolina Gawryś Guest Relations Supervisor

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 478 beoordelingen 8/10 Locatie
  • 725 beoordelingen 8.6/10 Kamer
  • 556 beoordelingen 8.7/10 Service
  • 20 beoordelingen 7.6/10 Wifi
  • 476 beoordelingen 9.1/10 Ontbijt
  • 430 beoordelingen 8.6/10 Eten
  • 392 beoordelingen 8.6/10 Voorzieningen
  • 370 beoordelingen 8.8/10 Comfort

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Krakau