Mercure Krakow Fabryczna City 4성

고객 평점 (ALL 평가) 4.7/5 1,534 리뷰

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Mercure Krakow Fabryczna City - Image 1
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Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4
Fabryczna 13, 31-553 KRAKOW, 폴란드

호텔설명

호텔 추가 정보

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Green Key Certificate means Eco Responsibility and Sustainable Development

  • Vodka Factory Museum *ticket includes tasting

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호텔 위치

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW
폴란드

GPS:50.06325, 19.97268

전화
팩스 +48 12 395 14 01

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

DESTILO

DESTILO is one of the 6 unique gastronomic concepts of Factory City. In the morning it offers a delicious breakfast, a range of local products and regional and international cuisine in the evening.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  1,534 리뷰

TripAdvisor 평가  3.7/5  48 리뷰

Nice rooms, bad service at restaurant and reception

트립어드바이저 평점 3.0/5

emmareynolds7777 TripAdvisor 인증 리뷰

Hotel room was nice and big. No amenities in room. Others in group booked same type of room but got a bath instead of a shower. Service in restaurant slow (we were the only people in there), and then brought out the wrong order on both main and dessert, on two different nights. Finally, ordered a taxi through the hotel to the airport, for 7 people (price and van confirmed) - a taxi for 2 people turned up, and hotel then said it wasn’t their problem.

Dear Mrs. Emma, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments, as they help us improve our services. We are pleased to hear that you found the room spacious and comfortable. Please allow us to clarify that the room category reserved by your group includes rooms equipped either with a bathtub or a shower. Unfortunately, we did not receive any specific note with your reservation indicating a preference for a bathtub, which is why different configurations were assigned. We sincerely apologize for the issues you experienced in our restaurant, including the slow service and incorrect orders. Your remarks are very valuable to us, and we will certainly share them with our restaurant and reception teams to prevent similar situations in the future. We are also very sorry to learn that the airport transfer was ordered incorrectly and that you were unable to use it as planned. Please accept our apologies for this inconvenience and for the frustration it caused. Once again, thank you for your constructive feedback. We regret that we did not fully meet your expectations on this occasion, and we truly hope that a future stay with us will leave you with a much better impression. Best Regards, Hotel Mercure Fabryczna City Team

Never again. Nicely renovated building under incompetent management.

트립어드바이저 평점 1.0/5

Aleksandar K TripAdvisor 인증 리뷰

Could not sleep until 3 am, because of a party in the same building. A hotel where you cannot sleep is simply a bad joke and not a house you would recommend to anybody. Tried talking to the reception desk - but got nothing but lame and hypocritical phrases.

Dear Aleksandar, Thank you for taking the time to share your feedback. We are truly sorry that your stay was disturbed and that you were unable to rest as expected. Please accept our sincerest apologies for this experience. The event took place in a part of the property that operates separately from the hotel, but we deeply regret the impact it had on your stay and apologize that it affected your ability to relax and enjoy your time with us. Your comments regarding the response from our reception team have also been noted. We sincerely apologize if our communication did not meet your expectations. Feedback like yours is invaluable in helping us review and improve our service. We are very sorry that your experience fell short of the standard we strive for, and we hope that, despite this, you might consider giving us another opportunity to provide the comfort and hospitality that our Guests deserve. Best regards, Karolina Gawryś Guest Relations Supervisor

Mixed feelings – nice hotel, but management could improve

트립어드바이저 평점 3.0/5

LenkaLipowski TripAdvisor 인증 리뷰

The hotel itself is quite new and nice, with good cleanliness and decent housekeeping. It’s a bit far from the city center, but that’s clearly stated, and for us as heavy walkers, it wasn’t a problem. The pool area and especially the spa are quite small for the number of rooms, but it would be sufficient if it were for hotel guests only. We knew in advance that some lanes might be reserved for swimming lessons, but it turned out that lessons take place there every weekday evening, leaving only one lane available for hotel guests and other visitors. My biggest complaint goes to the front office. When I made my family booking directly on the Mercure hotel website, I added the breakfast option. In the confirmation email, however, it stated that only one adult would have breakfast included. So I wrote to the front desk, clarifying that I wanted breakfast for all guests — two adults and two kids — and asked them to double-check. The front office confirmed this. In the end, we were charged again for the second adult’s breakfast, which I can accept as a misunderstanding. However, the day before our departure, they wanted to charge us for our older child’s breakfast as well. Of course, both children’s ages were correctly entered in the booking form. I immediately discussed the issue at the reception; the lady there explained that children over 12 are charged for breakfast, but she agreed it was clearly a mistake on their side and promised to discuss it with the manager. On the last day, however, we were still charged for our child’s breakfast. The same receptionist seemed surprised when I pointed this out during check-out, as she said the restaurant staff had been instructed not to charge us. What a mess.

Dear Lenka, Thank you very much for sharing your detailed feedback. We are glad to hear that you appreciated the cleanliness, housekeeping, and overall condition of our hotel, as well as the convenient location for your walking preferences. Regarding your experience at the swimming pool, we apologize for the inconvenience caused by the limited access due to scheduled training sessions. Fabryka Cia/O is taking part in "Discover Local" program, that is why the area is open as well as for hotel guest but also to external customers. Please be assured that the full schedule of planned activities is available at the reception desk as well as in the rooms. Additionally, we provide clear information in the common areas of the hotel regarding the approximate hours when the pool area is least occupied, to help guests plan their visits accordingly. We sincerely apologize for the confusion regarding breakfast. A few days before your arrival, a trainee at the reception incorrectly confirmed breakfast for all guests. This was explained to you during your stay, and the additional payment for the second adult was clarified at check-in. Regarding the breakfast charge for your child, this case is still being verified with our restaurant manager. Compensation for the inconvenience was provided during your visit. We appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you and your family again, providing a smoother and fully enjoyable experience. Best regards, Karolina Gawryś Guest Relations Supervisor

What a disapointment

트립어드바이저 평점 2.0/5

xavierpI9769SE TripAdvisor 인증 리뷰

nice hotel but very poor services , I was expecting being ALL menber a complete different attention . They gave me a diseable room without informing prior , they forget to clean my room.......

Dear Xavier Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please allow us to clarify that you had booked two rooms, and we always do our best to accommodate such requests by situating rooms close to each other. In your case, we offered connecting rooms, one of which was designated as accessible for disabled guests. Upon informing you about this after your arrival, our reception team promptly offered an alternative room located further away; however, this option was declined. Regarding the issue with room cleaning, after consulting with our housekeeping team, we received feedback that one of the rooms was serviced as requested, while the other guest refused the cleaning service. We sincerely apologize for any inconvenience caused and appreciate your comments as they help us improve our services. We hope to have the opportunity to welcome you again for a more satisfactory stay. Kind regards, Karolina Gawryś Guest Relations Supervisor

A nice hotel, a short Uber drive from the Old Town

트립어드바이저 평점 4.0/5

Per Morten J Friends getaway - TripAdvisor 인증 리뷰

I have stayed in wakling distance from the Old Town, but considering Uber connections I think this hotel in the outskirts offer better value for my travel budget. The rooms are modern, offering a spa area and dining in walking distance. Good value.

Dear Guest, Dear Per Morten, Thank you for sharing your feedback. We’re pleased to hear that you found our hotel to offer great value and appreciated the modern rooms, convenient spa facilities, and nearby dining options. We’re glad our location suited your travel needs, and we hope to welcome you back on your next visit. Warm regards, Karolina Gawryś Guest Relations Supervisor

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 555 리뷰 8.4/10 위치
  • 921 리뷰 8.6/10 객실
  • 710 리뷰 8.6/10 서비스
  • 30 리뷰 7/10 인터넷 가격
  • 619 리뷰 9.3/10 조식
  • 529 리뷰 8.8/10 레스토랑
  • 469 리뷰 8.7/10 안락함
  • 416 리뷰 9.5/10 분위기

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