Mercure Krakow Fabryczna City

고객 평점 (ALL 평가) 4.7/5 1,222 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Krakow Fabryczna City - Image 1
Mercure Krakow Fabryczna City - Image 2
Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4
Fabryczna 13, 31-553 KRAKOW, Poland

호텔설명

호텔 추가 정보

  • rooms and apartments with kitchen on offer for families and long stays

  • free access: outdoor fitness area, pool, saunas, salt cave- Fabryka CIAO

  • restaurants: Polish DESTILO, Italian PINO, Asian DOZO, Browar Nowa Wytwórnia, café and bar

  • Conference center with a total area of 2200 m2 and a large monitored garage

  • Vodka Factory Museum *ticket includes tasting

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호텔 위치

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 KRAKOW
Poland

GPS:50.06325, 19.97268

전화
팩스 +48 12 395 14 01

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

DESTILO

DESTILO is one of the 6 unique gastronomic concepts of Factory City. In the morning it offers a delicious breakfast, a range of local products and regional and international cuisine in the evening.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  1,222 리뷰

TripAdvisor 평가  3.5/5  31 리뷰

잘 정돈된 분위기

고객 평점 4.0/5

Tony S. 비즈니스 - 전체(All) 통지 확인

출장으로 방문한 크라쿠프 여행의 숙박지로 오래된 보드카 공장지역을 레노베이션했다는 흥미로운 역사를 가진 호텔이었습니다. 친전할 호텔스탭과 깨끗한 레스토랑이 인상적이었습니다.

Nice hotel with lovely location

트립어드바이저 평점 5.0/5

Denis E Couples - TripAdvisor 인증 리뷰

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Absolutely disgusting customer service

트립어드바이저 평점 1.0/5

Lisa D TripAdvisor 인증 리뷰

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

Dear Sirs’, Thank you for sharing your opinion about the stay in our hotel. We are truly sorry that the stay did not meet your expectations; please accept our sincerest apologies for any misunderstandings. I would like to inform you that on the day of your arrival, the receptionist confirmed with you the price for one night only – the room which was chosen was one of our best. Due to the fact that the hotel was almost fully occupied on that day, the price was quite high. We provide all our Guest with the same prices that are available on our main website, so each time we encourage our Guests to check the prices as well as available rooms, so that the Guests could choose the room in accordance to their preferences. Upon the check-in all our Guest are obliged to sign the registration form – the price for first night is also available there, so our Guest may double-check all the details while signing it. As I wrote above – we are sorry for the inconvenience, however we did our best to resolve that case. After consulting the case with the General Manager, you received 20% discount for the second night though the hotel properly completed all the procedures connected with your reservation. It is our main aim to help all our Gests with finding the proper solution and so we did in your case. We truly hope that beside the described misunderstanding you enjoyed our hotel as well as the whole Fabryczna 13 complex and we invite you to visit us again soon. Pozdrawiam / Best regards Karolina ASZKLAR Front Office Manager | Kierownik Recepcji

Worst hotel experience EVER.

트립어드바이저 평점 1.0/5

Flyer42874836973 TripAdvisor 인증 리뷰

WORST hotel experience EVER. If I may offer some advice for staying at this hotel: beware of accidentally leaving there any valuable personal belongings, as you'll probably never see them again.

Dear guest, We appreciate that you took the time to provide us with a review regarding your stay at MERCURE Krakow Fabryczna City. All feedback is appreciated and definitely taken into consideration. We will be truly grateful if you could give us more details about the situation that has occurred for the duration of your stay. I can assure you that the contentment of our guests is highly important and the staff of Mercure Fabryczna City always procure to ensure the most effective services. We are genuinely sorry that we confounded to meet your expectations. I can ensure you that all personal belongings that are accidentally left by guests are meticulously recorded in order to provide the greatest services – please accept our apologies that you received dissimilar expression. We hope you'll consider joining us again in the future so that we can impress you with the stay you expected. Sincerely,

Highly recommend

트립어드바이저 평점 5.0/5

733mollyb TripAdvisor 인증 리뷰

Stayed here for a 4 day trip to Krakow. Highly recommend., lovely staff, facilities and everything was to a high standard. Fresh water everyday and rooms were cleaned everyday if requested. This hotel has everything you need, had a lovely meal at the Italian underneath the hotel, lots of choice at breakfast, something for everyone. Although not located in the city centre it was very easy to reach by tram and only took 15minutes. There’s lots of scooters dotted around which are easy and cheap to use and we used the app bolt frequently to get taxis if needed. Will definitely be coming back!

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 483 리뷰 8.1/10 위치
  • 745 리뷰 8.5/10 객실
  • 563 리뷰 8.6/10 서비스
  • 22 리뷰 8.2/10 인터넷 가격
  • 478 리뷰 9.1/10 조식
  • 427 리뷰 8.6/10 레스토랑
  • 394 리뷰 8.5/10 편의 시설
  • 377 리뷰 8.8/10 안락함

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