Mercure Krakow Stare Miasto 4성

고객 평점 (ALL 평가) 4.8/5 2,384 리뷰

Mercure Krakow Stare Miasto - Image 1
Mercure Krakow Stare Miasto - Image 2
Mercure Krakow Stare Miasto - Image 3
Mercure Krakow Stare Miasto - Image 4
Pawia 18 B, 31154 Krakow, 폴란드

호텔설명

호텔 추가 정보

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

숙박

호텔 위치

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
폴란드

GPS:50.066754, 19.944759

전화
팩스 +48 12 225 11 35

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  2,384 리뷰

TripAdvisor 평가  4.7/5  1,913 리뷰

2025으뜸 시설

Great location, but if something goes wrong, you are on your own.

트립어드바이저 평점 1.0/5

HD D TripAdvisor 인증 리뷰

If you have a standard stay without issues, this hotel is fine. But be warned: if an incident occurs, the facade of hospitality instantly crumbles, and you will be treated with cold, bureaucratic indifference. The Incident: My standard sedan suffered significant underbody damage on their steep garage ramp. There were no warning signs for standard vehicles. Instead of assistance, I faced a wall of hostility. The Service Failure: The reaction from the reception staff was shocking. There was zero empathy, zero offer of help, and a complete refusal to even document the accident. The attitude was reminiscent of a bygone era of customer service: dismissive, rude, and obstructive. I was essentially told, "Not our problem, deal with it yourself." The Management Failure: I expected the General Manager to step up and show leadership. Instead, he hid behind the hotel’s owner (Essendi) and their lawyers. The management is spineless; rather than resolving a guest issue, they routed me into a bureaucratic loop designed to wear me down. The Result: After damaging my vehicle and ruining my trip, the hotel offered absolutely nothing: no compensation, no genuine support, just legal letters denying liability based on false claims. Verdict: Stay here at your own risk. If their infrastructure damages your property, the management will not help you. They will fight you.

good room, skip the restaurant

트립어드바이저 평점 3.0/5

travelius2000 TripAdvisor 인증 리뷰

Amazing zurek, but very dissapointing dinner: - the 'kamien kaszubski' platter looked good but had little taste - "local beer" was Zywiec - could not be less local - very dissapointing service: the mains were shipped half way through our starters, I order a medium rare steak. They took the food back to the kitchen. When it arrived later, the steak was well done. No apologies. No acknowledgement. Other than that - no complaints.

Dear Travelius2000, thank you for taking the time to share your feedback. I would like to clarify that the dish mentioned in your review, the Kashubian stone platter, is a specialty from a different region of the country and has never been part of our restaurant menu. Our hotel is located in Kraków, and as there are many hotels of this brand across Poland, it is very likely that this review was posted in error and does not relate to our property. I kindly ask you to remove this review. At the same time, I would like to invite you to visit our hotel, where the restaurant service is of a very high standard and all dishes are prepared with the greatest care. Kind regards, Jędrzej Król Guest Experience Manager

Visit to krakow

트립어드바이저 평점 5.0/5

Antonia B TripAdvisor 인증 리뷰

I stayed in this hotel and was amazed. This hotel has nice rooms and very clean. You feel welcomed as you enter the hotel door .The staff is so helpful and try to help you with any request you have. The breakfast is the best I had in the hotels I stayed so far .I recomend this hotel if you are planning to visit KRAKOW

Really comfortable and quiet stay

트립어드바이저 평점 5.0/5

pragmaticman TripAdvisor 인증 리뷰

I stayed in a privilege room for a week. Everything was very clean and the soft drinks were refilled every day, which I appreciated. There was a large choice of breakfast items, and a waffle making machine if you wanted waffles. I arrived before actual check-in time but reception were happy to give me my room key straight away. I mentioned that I would be leaving before breakfast one morning due to a trip outside of Kraków and reception (Anita, who was professional and kind) immediately arranged for me to have a packed breakfast for that morning which contained two sandwiches, fruit, a yoghurt, water, a snack bar, and a large bagel! Reception (Pawel, efficient and very polite) found my suitcase really quickly, even though reception was very busy and there were many suitcases being held. Thank you, all, for giving me a safe and comfortable place to stay while I was exploring your beautiful city.

Staying in Krakow

트립어드바이저 평점 5.0/5

thomas k TripAdvisor 인증 리뷰

Very nice hotel, central location great staff especially Mercure who was extremely helpful to us! Would book again, it was very comfortable.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,669 리뷰 9.8/10 위치
  • 1,365 리뷰 9/10 객실
  • 1,932 리뷰 9.6/10 서비스
  • 26 리뷰 9.1/10 인터넷 가격
  • 828 리뷰 8.9/10 조식
  • 643 리뷰 9.5/10 청결도
  • 571 리뷰 8.2/10 안락함
  • 533 리뷰 9.7/10 분위기

Powered by Trustyou

주변에 있는 다른 시설

크라코우 지역 모든 호텔
법률 정보 PDF

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.