Name: Modern hotel: Hotel Mercure Kraków Stare Miasto - ALL - ALL
Address: Pawia 18 B, Krakow, 31154, PL
Telephone: +48122251111
Rating: 4.8

Mercure Krakow Stare Miasto

진정한 현지 경험을 할 수 있는 호텔

We are located between Krakowskie Centrum Komunikacji, Krakow Communication Center and the old town, which is only a 10-minute walk from our hotel. Our building boasts a unique facade and interiors. Stylish rooms and a modern conference center are our response to the needs of a rapidly changing Krakow. The Winestone Restaurant is a unique place where you can savor delicious meals, meet with friends or simply relax after a busy day. We are truly passionate about our guests.

Opposite Galeria Krakowska and the railway station. 15 minutes from the Florian Gate and city center. Close to all the most important places in Krakow; ICE, universities, galleries and museums. The Winestone Restaurant is distinguished by its excellent cuisine. Modern and stylishly furnished conference rooms are the answer to the needs of business, which is developing quickly in Krakow.

Our hotel has 198 rooms and suites. Free super fast Wi-Fi throughout the facility. Modern conference rooms and Winestone restaurant. Large car park under the hotel, tram line next to the hotel.

We are happy to welcome you in our hotel. Thank you for choosing Mercure Krakow Old Town. We look forward to seeing you in Krakow.

Violetta Krzemien-Banot 호텔 관리

호텔 추가 정보

Located in the heart of Kraków
Free high-speed internet
Underground parking
Fitness Center
Bike rental

숙박

객실

Classic double with a comfortable bed

2명 최대
20 m² / 215 sq ft

침구 1 x 퀸사이즈 베드
전망: 도심쪽

이용 가능 여부 보기

객실

Classic twin room - two separate beds

2명 최대
20 m² / 215 sq ft

침구 1 x 트윈 베드
전망: 도심쪽

이용 가능 여부 보기

객실

Superior room with a double bed and extra sofa

4명 최대
21 m² / 226 sq ft

침구 1 x 퀸사이즈 베드 그리고 1 x 퀸사이즈 소파 베드
전망: 도심쪽

이용 가능 여부 보기

객실

Privilege room with a large bed

2명 최대
20 m² / 215 sq ft

침구 1 x 퀸사이즈 베드
전망: 도심쪽

이용 가능 여부 보기

스위트

Junior Suite with a double bed and extra sofa

4명 최대
38 m² / 409 sq ft

침구 1 x 킹사이즈 베드 그리고 1 x 퀸사이즈 소파 베드
전망: 도심쪽

이용 가능 여부 보기

스위트

Junior Suite with a kingsize bed, extra sofa and a terrace

4명 최대
27 m² / 290 sq ft

침구 1 x 킹사이즈 베드 그리고 1 x 퀸사이즈 소파 베드
전망: 도심쪽
가장 많은 숙소: 테라스

이용 가능 여부 보기

스위트

Executive Suite with large bed and outdoor terrace

4명 최대
42 m² / 452 sq ft

침구 1 x 퀸사이즈 소파 베드 그리고 1 x 킹사이즈 베드
전망: 도심쪽

이용 가능 여부 보기

호텔 위치

Mercure Krakow Stare Miasto

Pawia 18 B
31154 Krakow
폴란드

GPS:50.066754, 19.944759

+48 12 225 11 11

+48 12 225 11 35

KRAKOW GLOWNY

기차역

접근: 250 m / 0.16 mi 2 min walk

Galeria Krakowska mall

쇼핑 센터/몰

접근: 200 m / 0.1 mi 1 min walk / 1 min drive

호텔 서비스

체크인 시간 : 15:00부터 - 체크아웃 시간 : 12:00까지

호텔 인근

주차장
애완 동물 동반
레스토랑
휠체어 이용 가능
피트니스 센터
Wi-Fi
에어컨
조식
바
회의실
100% 금연 호텔
룸 서비스

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

미팅 & 이벤트

회의실 수: 6
가장 큰 방의 표면: 86 m² / 925.695 sq ft
최대 수용 좌석 수: 84
연회 최대 수용 인원: 50

고객 리뷰

100% 인증된 실제 투숙객 리뷰

ALL 평가 4.8/5 2,432 리뷰

TripAdvisor 평가 4.7/5 1,917 리뷰

Loud noises from above

Darren D 2026. 2. 1 TripAdvisor 인증 리뷰

We loved this hotel stayed 4 nights Location was perfect Only fault our last night got woke up bye strange noises from up above us rooms are nent to be sound proofed It won't stop us returning as our overall stay in area was amazing staff are brilliant food and drinks amazing.

Excellent

sandymS8334DW 2026. 1. 15 TripAdvisor 인증 리뷰

Fabulous hotel, staff are wonderful 😀 breakfast is delicious with loads of variety, very central to everywhere, right beside the galleria krakowski shopping centre, rooms are spotless and beds are very comfortable 😀 ill definitely be staying again

Excellent hotel

custard1996 2025. 12. 26 TripAdvisor 인증 리뷰

Stayed here the week before Christmas with my daughter. Super friendly staff, excellent facilities with daily room service. Very close to train station and old town. Would highly recommend

Hotel mercure krakow stare miasto

SagiH14 2025. 12. 23 TripAdvisor 인증 리뷰

Between 15-18, 2025 , my family and I stayed at the hotel . I would like to note that the rooms were excellent, and our stay at the hotel was very pleasant and enjoyable. The entire hotel staff demonstrated kindness, and a warm attitude, and were always willing to assist with any request or need throughout our stay. The bar staff was kind, and the smiling concierge . And the housekeeping staff. All of this combined make our stay as comfortable and enjoyable. And the good location of the hotel was good for us . Sagi.

Great location, but if something goes wrong, you are on your own.

HD D 2025. 12. 17 TripAdvisor 인증 리뷰

If you have a standard stay without issues, this hotel is fine. But be warned: if an incident occurs, the facade of hospitality instantly crumbles, and you will be treated with cold, bureaucratic indifference. The Incident: My standard sedan suffered significant underbody damage on their steep garage ramp. There were no warning signs for standard vehicles. Instead of assistance, I faced a wall of hostility. The Service Failure: The reaction from the reception staff was shocking. There was zero empathy, zero offer of help, and a complete refusal to even document the accident. The attitude was reminiscent of a bygone era of customer service: dismissive, rude, and obstructive. I was essentially told, "Not our problem, deal with it yourself." The Management Failure: I expected the General Manager to step up and show leadership. Instead, he hid behind the hotel’s owner (Essendi) and their lawyers. The management is spineless; rather than resolving a guest issue, they routed me into a bureaucratic loop designed to wear me down. The Result: After damaging my vehicle and ruining my trip, the hotel offered absolutely nothing: no compensation, no genuine support, just legal letters denying liability based on false claims. Verdict: Stay here at your own risk. If their infrastructure damages your property, the management will not help you. They will fight you.

Dear Guest, We are truly sorry to learn about your experience and the frustration this situation caused. Any incident involving a guest’s vehicle is understandably stressful, and we regret that it had such a negative impact on your stay and overall perception of our hotel. Although this was a situation beyond our direct control, it was treated with full seriousness and reviewed carefully. The findings confirmed that the hotel was not at fault, which is why we were unable to offer compensation. We understand that this outcome was disappointing and regret that it influenced your impression of our service. We remain committed to maintaining high standards of safety, care, and hospitality for all our guests. Sincerely Jedrzej Krol Guest Experience Manager

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