メルキュールクラクフファブリチュナシティ

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Fabryczna 13, 31-553 クラクフ, ポーランド

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ホテル所在地

メルキュールクラクフファブリチュナシティ

Fabryczna 13
31-553 クラクフ
ポーランド

GPS:50.06325, 19.97268

電話番号
ファックス +48 12 395 14 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

DESTILO

デスティロは、ファクトリーシティの 6 つのユニークなグルメコンセプトの 1 つです。朝には美味しい朝食、晩にはさまざまな地元の食材を活かした郷土料理や国際色豊かな料理をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,329 件のレビュー

トリップアドバイザーの評価  4.0/5  33 件のレビュー

Comfortable hotel, not really for tourists

トリップアドバイザーの評価 4.0/5

Baggio1018 トリップアドバイザー認証口コミ

Stayed a few nights in this hotel on a work trip and the stay was comfortable and functional. Starting with location first, a bit out of the way. Not suited for any casual tourist hoping to take in the old town or those with limited time. It is located in a business park, with a few restaurants, bars and small supermarkets nearby, nothing else really. You either need to know your way with the tram or need an Uber to get here. The check-in process was a little awkward, waited in a queue and once I got to the desk, the guy was having issues logging in. The rest of the process with Karolina was smooth. Rooms - very spacious and modern. Almost felt like an apart-hotel, small kitchen facilities (hob, mini-fridge, microwave, espresso coffee machine). Bed was comfortable, standard EU power plugs with the bonus of USB charging ports. Bathroom was equally spacious. The stand-out feature though was the fitness facilities (not 100% for hotel guests but shared with locals either in a club or paying to enter). Clean changing room, locker and towels provided and a very nice and clean swimming pool. Go off peak and you won't be rushed. Breakfast was rather standard fare, decent range but nothing stood out. Dinner in the hotel restaurant was fine, not much traditional choice which was a little surprising.

Nice hotel with lovely location

トリップアドバイザーの評価 5.0/5

Denis E Couples - トリップアドバイザー認証口コミ

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Dear Denis E, It was a pleasure to have you stay with us at the MERCURE Krakow Fabryczna City. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to Kraków again soon. Best regards,

Absolutely disgusting customer service

トリップアドバイザーの評価 1.0/5

Lisa D トリップアドバイザー認証口コミ

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

Dear Sirs’, Thank you for sharing your opinion about the stay in our hotel. We are truly sorry that the stay did not meet your expectations; please accept our sincerest apologies for any misunderstandings. I would like to inform you that on the day of your arrival, the receptionist confirmed with you the price for one night only – the room which was chosen was one of our best. Due to the fact that the hotel was almost fully occupied on that day, the price was quite high. We provide all our Guest with the same prices that are available on our main website, so each time we encourage our Guests to check the prices as well as available rooms, so that the Guests could choose the room in accordance to their preferences. Upon the check-in all our Guest are obliged to sign the registration form – the price for first night is also available there, so our Guest may double-check all the details while signing it. As I wrote above – we are sorry for the inconvenience, however we did our best to resolve that case. After consulting the case with the General Manager, you received 20% discount for the second night though the hotel properly completed all the procedures connected with your reservation. It is our main aim to help all our Gests with finding the proper solution and so we did in your case. We truly hope that beside the described misunderstanding you enjoyed our hotel as well as the whole Fabryczna 13 complex and we invite you to visit us again soon. Pozdrawiam / Best regards Karolina ASZKLAR Front Office Manager | Kierownik Recepcji

Worst hotel experience EVER.

トリップアドバイザーの評価 1.0/5

Flyer42874836973 トリップアドバイザー認証口コミ

WORST hotel experience EVER. If I may offer some advice for staying at this hotel: beware of accidentally leaving there any valuable personal belongings, as you'll probably never see them again.

Dear guest, We appreciate that you took the time to provide us with a review regarding your stay at MERCURE Krakow Fabryczna City. All feedback is appreciated and definitely taken into consideration. We will be truly grateful if you could give us more details about the situation that has occurred for the duration of your stay. I can assure you that the contentment of our guests is highly important and the staff of Mercure Fabryczna City always procure to ensure the most effective services. We are genuinely sorry that we confounded to meet your expectations. I can ensure you that all personal belongings that are accidentally left by guests are meticulously recorded in order to provide the greatest services – please accept our apologies that you received dissimilar expression. We hope you'll consider joining us again in the future so that we can impress you with the stay you expected. Sincerely,

Highly recommend

トリップアドバイザーの評価 5.0/5

733mollyb トリップアドバイザー認証口コミ

Stayed here for a 4 day trip to Krakow. Highly recommend., lovely staff, facilities and everything was to a high standard. Fresh water everyday and rooms were cleaned everyday if requested. This hotel has everything you need, had a lovely meal at the Italian underneath the hotel, lots of choice at breakfast, something for everyone. Although not located in the city centre it was very easy to reach by tram and only took 15minutes. There’s lots of scooters dotted around which are easy and cheap to use and we used the app bolt frequently to get taxis if needed. Will definitely be coming back!

Dear 733mollyb. We are incredibly grateful that you took the time out to tell us about your experience at Mercure Fabryczna City We are so grateful for your lovely feedback and we hope to welcome you back at the hotel in the near future.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 523 件のレビュー 8.1/10 ロケーション
  • 848 件のレビュー 8.5/10 客室
  • 611 件のレビュー 8.5/10 サービス
  • 26 件のレビュー 7.2/10 インターネット
  • 536 件のレビュー 8.8/10 朝食
  • 436 件のレビュー 8.6/10 快適さ
  • 405 件のレビュー 8.6/10 設備
  • 372 件のレビュー 9.5/10 雰囲気

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