メルキュールクラクフファブリチュナシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,525 件のレビュー

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Fabryczna 13, 31-553 クラクフ, ポーランド

説明

ホテルのその他の情報

  • ご家族連れや長期滞在に適した、キッチン付きの客室およびアパートメントがあります

  • Fabryka Cia/o（ジム、プール、サウナ、塩の洞窟）の無料ご利用

  • 各種レストラン：ポーランド料理の DESTILO、イタリア料理の PINO、アジア料理の DOZO、Nowa Wytwórnia 醸造所、カフェ

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ホテル所在地

メルキュールクラクフファブリチュナシティ

Fabryczna 13
31-553 クラクフ
ポーランド

GPS:50.06325, 19.97268

電話番号
ファックス +48 12 395 14 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

デスティロ

レストラン「DESTILO」は、ファブリチュナ シティ コンプレックスの 5 つのユニークなグルメコンセプトの 1 つです。 朝にはさまざまな地元の食材を使った美味しい朝食ビュッフェ、夜には郷土料理や国際色豊かな料理をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,525 件のレビュー

トリップアドバイザーの評価  3.8/5  46 件のレビュー

Mixed feelings – nice hotel, but management could improve

トリップアドバイザーの評価 3.0/5

LenkaLipowski トリップアドバイザー認証口コミ

The hotel itself is quite new and nice, with good cleanliness and decent housekeeping. It’s a bit far from the city center, but that’s clearly stated, and for us as heavy walkers, it wasn’t a problem. The pool area and especially the spa are quite small for the number of rooms, but it would be sufficient if it were for hotel guests only. We knew in advance that some lanes might be reserved for swimming lessons, but it turned out that lessons take place there every weekday evening, leaving only one lane available for hotel guests and other visitors. My biggest complaint goes to the front office. When I made my family booking directly on the Mercure hotel website, I added the breakfast option. In the confirmation email, however, it stated that only one adult would have breakfast included. So I wrote to the front desk, clarifying that I wanted breakfast for all guests — two adults and two kids — and asked them to double-check. The front office confirmed this. In the end, we were charged again for the second adult’s breakfast, which I can accept as a misunderstanding. However, the day before our departure, they wanted to charge us for our older child’s breakfast as well. Of course, both children’s ages were correctly entered in the booking form. I immediately discussed the issue at the reception; the lady there explained that children over 12 are charged for breakfast, but she agreed it was clearly a mistake on their side and promised to discuss it with the manager. On the last day, however, we were still charged for our child’s breakfast. The same receptionist seemed surprised when I pointed this out during check-out, as she said the restaurant staff had been instructed not to charge us. What a mess.

Dear Lenka, Thank you very much for sharing your detailed feedback. We are glad to hear that you appreciated the cleanliness, housekeeping, and overall condition of our hotel, as well as the convenient location for your walking preferences. Regarding your experience at the swimming pool, we apologize for the inconvenience caused by the limited access due to scheduled training sessions. Fabryka Cia/O is taking part in "Discover Local" program, that is why the area is open as well as for hotel guest but also to external customers. Please be assured that the full schedule of planned activities is available at the reception desk as well as in the rooms. Additionally, we provide clear information in the common areas of the hotel regarding the approximate hours when the pool area is least occupied, to help guests plan their visits accordingly. We sincerely apologize for the confusion regarding breakfast. A few days before your arrival, a trainee at the reception incorrectly confirmed breakfast for all guests. This was explained to you during your stay, and the additional payment for the second adult was clarified at check-in. Regarding the breakfast charge for your child, this case is still being verified with our restaurant manager. Compensation for the inconvenience was provided during your visit. We appreciate your comments, as they help us improve our services, and we hope to have the opportunity to welcome you and your family again, providing a smoother and fully enjoyable experience. Best regards, Karolina Gawryś Guest Relations Supervisor

What a disapointment

トリップアドバイザーの評価 2.0/5

xavierpI9769SE トリップアドバイザー認証口コミ

nice hotel but very poor services , I was expecting being ALL menber a complete different attention . They gave me a diseable room without informing prior , they forget to clean my room.......

Dear Xavier Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please allow us to clarify that you had booked two rooms, and we always do our best to accommodate such requests by situating rooms close to each other. In your case, we offered connecting rooms, one of which was designated as accessible for disabled guests. Upon informing you about this after your arrival, our reception team promptly offered an alternative room located further away; however, this option was declined. Regarding the issue with room cleaning, after consulting with our housekeeping team, we received feedback that one of the rooms was serviced as requested, while the other guest refused the cleaning service. We sincerely apologize for any inconvenience caused and appreciate your comments as they help us improve our services. We hope to have the opportunity to welcome you again for a more satisfactory stay. Kind regards, Karolina Gawryś Guest Relations Supervisor

A nice hotel, a short Uber drive from the Old Town

トリップアドバイザーの評価 4.0/5

Per Morten J Friends getaway - トリップアドバイザー認証口コミ

I have stayed in wakling distance from the Old Town, but considering Uber connections I think this hotel in the outskirts offer better value for my travel budget. The rooms are modern, offering a spa area and dining in walking distance. Good value.

Dear Guest, Dear Per Morten, Thank you for sharing your feedback. We’re pleased to hear that you found our hotel to offer great value and appreciated the modern rooms, convenient spa facilities, and nearby dining options. We’re glad our location suited your travel needs, and we hope to welcome you back on your next visit. Warm regards, Karolina Gawryś Guest Relations Supervisor

快適な滞在

お客さまの声 5.0/5

Popuri ビジネス - 確認済みレビュー すべて

半年ほど宿泊していますが、清掃が行き届いており、日々の清掃におけるサービスにも満足しています。

Dear Guest, Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Sincerely, Mercure Kraków Fabryczna City Team

Recommend!

トリップアドバイザーの評価 5.0/5

Gloria Ela I ファミリー - トリップアドバイザー認証口コミ

Very beautiful, lovely and clean hotel! Sadly it’s not close to city center, so you have to drive basically everywhere. Staff is very kind and hospitable. Poll and gym were very crowded especially in the evening. Breakfast was so delicious! Very recommend, will come back for sure!😃

Good morning, It was such a pleasure having you stay with us recently. We're thrilled our hospitable team left a memorable impression on you, and we appreciate you highlighting our comfortable accommodations. Thank you for your kind words regarding our staff, facility and breakfast offer. It is always a pleasure to receive a positive feedback. I would like to inform you that in accordance to Discover Local programme our swimming pool is available for the Guests who are not accommodated in our hotel. The Front Desk agents inform the Guests about the zone’s schedule, which is placed in the hotel areas as well as in the rooms. Your feedback is invaluable to us, and we'll use it to improve our services. It would be great to have the opportunity to welcome you back for another stay at Mercure Fabryczna City. Best regards, Karolina Gawryś Guest Relations Supervisor

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 553 件のレビュー 8.4/10 ロケーション
  • 916 件のレビュー 8.6/10 客室
  • 696 件のレビュー 8.7/10 サービス
  • 30 件のレビュー 7.2/10 インターネット
  • 624 件のレビュー 9.3/10 朝食
  • 530 件のレビュー 8.9/10 料理
  • 456 件のレビュー 8.6/10 快適さ
  • 421 件のレビュー 8.7/10 設備

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