メルキュールクラクフファブリチュナシティ

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,367 件のレビュー

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Fabryczna 13, 31-553 クラクフ, ポーランド

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ホテルのその他の情報

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ホテル所在地

メルキュールクラクフファブリチュナシティ

Fabryczna 13
31-553 クラクフ
ポーランド

GPS:50.06325, 19.97268

電話番号
ファックス +48 12 395 14 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

DESTILO

デスティロは、ファクトリーシティの 6 つのユニークなグルメコンセプトの 1 つです。朝には美味しい朝食、晩にはさまざまな地元の食材を活かした郷土料理や国際色豊かな料理をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,367 件のレビュー

トリップアドバイザーの評価  4.0/5  35 件のレビュー

快適な滞在

お客さまの声 5.0/5

匿名 ビジネス - 確認済みレビュー すべて

部屋を含めてホテル全体が清潔に保たれている。

Dear Mr. Hideki, Thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków. Best regards, Hotel Mercure Fabryczna Team

Pleasant stay in a spacious, modern hotel

トリップアドバイザーの評価 5.0/5

atw63 ビジネス - トリップアドバイザー認証口コミ

I recently stayed 4 nights at the Mercure Krakow Fabryczna City hotel on a business trip, and enjoyed the experience. I found my room to be spacious, quiet and clean, and the bathroom well-equipped. Reception staff were really friendly and helpful, and the breakfast spread was huge with many options. Admittedly you’re a fair distance from the Old Town and Jewish Quarter, but you’ll never have to wait too long for a taxi. I didn’t explore the tram network, though I know it’s substantial, so that’d probably be a solution for getting to the more touristy areas. I didn’t use the pool or fitness suite though colleagues who did, were quite impressed. The hotel felt fairly equidistant between Krakow Airport and say the Old Town. The only minor niggles I had were that the door deadlock on room 206 seemed to endlessly rotate making it hard to know if it was engaged. Also, the bedside tables were hollow metal sheet, so made a pinging sound if a charging cable or something made contact with it. Finally, if you wanted a drink from the chiller cabinet in reception, you had to trouble a receptionist to unlock the cabinet, then you returned to their station to pay, which all seemed a little inefficient? All in all a great experience, and I’d happily stay there again.

September visit

トリップアドバイザーの評価 3.0/5

623ilonak Couples - トリップアドバイザー認証口コミ

Visited this hotel for a few nights. The hotel its self is fabulous, overall complex of the property is exceptionally modern and clean. The housekeeping staff couldn’t be anymore polite and pristine. The pool area is very well signed and clean. The hotel restaurant is good. Breakfast is just ok can definitely up their standards in this area however the evening a la carte menu is good. Reception staff require a lot more training, believe the young gentleman is doing quite a good job however he needs to provide more information to guests when they inquire additional information. Ilona however, certainly needs to attend a customer service course she is the one who has checked us in, we received the most unwelcoming checking in process regardless how polite we were. What got me the most was when she said “your room is in the second half of the hotel on the fourth floor” leaving me an my partner absolutely confused as the hotel isn’t very well sign posted.

Good morning, Thank you for taking the time to provide your feedback on your recent stay experience. We are grateful for your candid thoughts about our complex. We are truly happy that you enjoyed all the facilities including pool area. Even better to know that our housekeeping staff could be so accommodating to you throughout your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincerest apologies that our reception staff did not managed to meet your expectations. We always try to give the guests the complete information of our property especially when it is first visit – I am truly sorry it did not reflect here. Even knowing that your some of your experience did not achievement to impress you, we are grateful to you for share your evaluation, now we have the opportunity to know our areas of improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kindest regards, Karolina ASZKLAR Front Office Manager

快適な滞在

お客さまの声 4.5/5

Popuri ビジネス - 確認済みレビュー すべて

全体的に非常に満足しています。セルフランドリーを期待していたので便利ですが、1台しかないため使用できないことがしばしばあります。またコインを必要とするため、両替システムに工夫を希望します。

Dear Hideki N., We very much appreciate your comments regarding your stay at the Mercure Krakow Fabryczna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Kraków Fabryczna City Team

Comfortable hotel, not really for tourists

トリップアドバイザーの評価 4.0/5

Baggio1018 トリップアドバイザー認証口コミ

Stayed a few nights in this hotel on a work trip and the stay was comfortable and functional. Starting with location first, a bit out of the way. Not suited for any casual tourist hoping to take in the old town or those with limited time. It is located in a business park, with a few restaurants, bars and small supermarkets nearby, nothing else really. You either need to know your way with the tram or need an Uber to get here. The check-in process was a little awkward, waited in a queue and once I got to the desk, the guy was having issues logging in. The rest of the process with Karolina was smooth. Rooms - very spacious and modern. Almost felt like an apart-hotel, small kitchen facilities (hob, mini-fridge, microwave, espresso coffee machine). Bed was comfortable, standard EU power plugs with the bonus of USB charging ports. Bathroom was equally spacious. The stand-out feature though was the fitness facilities (not 100% for hotel guests but shared with locals either in a club or paying to enter). Clean changing room, locker and towels provided and a very nice and clean swimming pool. Go off peak and you won't be rushed. Breakfast was rather standard fare, decent range but nothing stood out. Dinner in the hotel restaurant was fine, not much traditional choice which was a little surprising.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 536 件のレビュー 8.3/10 ロケーション
  • 885 件のレビュー 8.4/10 客室
  • 649 件のレビュー 8.6/10 サービス
  • 27 件のレビュー 7.6/10 インターネット
  • 571 件のレビュー 9.1/10 朝食
  • 463 件のレビュー 8.5/10 料理
  • 442 件のレビュー 8.8/10 快適さ
  • 411 件のレビュー 8.5/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。