Bachleda Luxury Hotel Kraków - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 699 件のレビュー

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Plac Kossaka 6, 31106 クラクフ, ポーランド

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Bachleda Luxury Hotel Kraków - MGallery Collection

Plac Kossaka 6
31106 クラクフ
ポーランド

GPS:50.0566, 19.9284

電話番号
ファックス +48 12 424 11 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

GAVI

Taste the elegance of the GAVI restaurant with its richly decorated interiors, taking you on a culinary journey in the Fine Dining style. Enjoy the unforgettable textures, fragrances and colors.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  699 件のレビュー

トリップアドバイザーの評価  4.8/5  332 件のレビュー

2025エクセレンス認証

A spectacular hotel

トリップアドバイザーの評価 5.0/5

nataliejM9769ME Couples - トリップアドバイザー認証口コミ

From the moment we arrived we loved the Bachleda Krakow. The decor of the hotel was beautiful, cosy and luxurious. On entering the hotel we were greeted with the warmest of welcomes and this fantastic service continued throughout our stay. Our room was beautiful, comfortable and immaculately clean. Small touches like a glass of Prosecco on arrival, coffee in the reception and access to the spa made our stay feel extra special. We ate in the Gavi restaurant on the first night and from start to finish the experience was fantastic. The food was exquisite and the service was outstanding. We had were looked after by Alexandra who was very attentive, continuously making sure our drinks were topped. We would defiantly recommend eating here. We will definitely return to Krakow - what a wonderful city and we will definitely choose the Bachleda for our next visit!

Lovely place to spend Christmas

トリップアドバイザーの評価 5.0/5

Wendypgeorge トリップアドバイザー認証口コミ

We loved this hotel as soon as we set foot inside it. Entrance was warm and festive and there were staff on hand to make check easy and welcoming. I’d had great communication from the hotel prior to arriving for our airport transfers, we had a little issue with the return transfer but the staff were straight onto it and even made us a takeaway coffee due to the delay. We loved coming back to the Hotel after our days out and relaxing in the bar and lounge area, where they served great cocktails at reasonable prices. Rooms were spacious and luxurious. Breakfast was very good. Restaurant food was also very good but it was slow. Spa was unfortunately too crowded with other guests hogging the bubbly bits. All the staff were great apart from one person on the desk the night before our checkout - he was very unhelpful with explaining the bill and he did annoy 3 of our party; fortunately a member of the bar staff rescued the situation. Would love to come back to this hotel.

Dear WGxx, Thank you for taking the time to share your experience at Bachleda Luxury Hotel Kraków - MGallery Collection. We are delighted to hear that you found our hotel warm and festive during your Christmas stay, and that our staff made a positive impression with their welcoming service. We sincerely apologize for the inconvenience you encountered with your return transfer and appreciate your understanding regarding the situation. It is gratifying to know that our team was able to assist you during this time. We also acknowledge your feedback regarding the spa's capacity and the service speed in our restaurant. Your comments are invaluable as they guide us in enhancing our guest experience. We regret the difficulties you faced with the front desk staff's assistance during your checkout. Your feedback will be addressed as we strive to maintain high standards of service across all departments. We would be thrilled to welcome you back for another memorable stay in the future. Goodbye and best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Ruined 18th birthday and Christmas holidays

トリップアドバイザーの評価 1.0/5

Katarzyna O トリップアドバイザー認証口コミ

The trip was very special to me, as my only daughter celebrated her 18th birthday during the Christmas holidays. I made the reservation in October and specifically requested a spacious room on the highest floor. Despite being assured that my request would be accommodated, we were assigned a room on the first floor, directly above the lobby and the restaurant, where the noise level was extremely high. The hotel clearly does not respect guests’ reservations — if someone wealthier arrives from abroad, you are left with the worst room, even when the occasion is such an important and once-in-a-lifetime event. I deeply regret that they ruined my Christmas and my child’s birthday.

Szanowna Pani, dziękujemy za poświęcony czas i podzielenie się swoją opinią. Jest nam bardzo przykro, że Pani pobyt nie spełnił wszystkich oczekiwań, zwłaszcza że miał on dla Pani i Pani córki tak szczególne, rodzinne znaczenie. Chcielibyśmy jednak z szacunkiem podkreślić, że nasz hotel dołożył wszelkich starań, aby odpowiedzieć na Pani potrzeby i prośby. Od momentu przyjazdu byliśmy do Pani dyspozycji i reagowaliśmy na każdą zgłaszaną uwagę, starając się znaleźć najlepsze możliwe rozwiązania w danym momencie. Okres Świąt Bożego Narodzenia jest wyjątkowo intensywny dla całej branży hotelarskiej – przy pełnym obłożeniu każdy gość wymaga szczególnej troski i uwagi, którą staramy się okazywać wszystkim bez wyjątku. Pragniemy również jasno zaznaczyć, że w Bachleda Luxury Hotel nigdy nie różnicujemy Gości ze względu na ich pochodzenie czy status materialny. Każdy Gość jest dla nas tak samo ważny, a wszelkie decyzje operacyjne wynikają wyłącznie z aktualnej dostępności pokoi oraz realnych możliwości hotelu w danym terminie. Z przykrością przyjmujemy ocenę, która sugeruje brak zaangażowania z naszej strony, ponieważ w naszej ocenie zrobiliśmy wszystko, co było możliwe, aby Pani pobyt przebiegł jak najlepiej w bardzo wymagającym, świątecznym czasie. Uważamy, że ocena ta nie oddaje w pełni starań i pracy naszego zespołu. Mimo wszystko dziękujemy za przekazane uwagi – każda opinia jest dla nas cenna i pozwala nam dalej doskonalić jakość usług. Życzymy Pani oraz Pani córce wszystkiego dobrego i mamy nadzieję, że przyszłe podróże przyniosą wyłącznie pozytywne doświadczenia.

Excellent hotel you won’t beat it

トリップアドバイザーの評価 5.0/5

William r トリップアドバイザー認証口コミ

Excellent five star hotel. Beautiful hotel outside and in but what really makes it is the staff nothing is to much trouble wojceich especially Just book it you won’t regret it

Dear William r, Thank you for your kind words about our hotel and staff. We are delighted to know that you had an excellent experience and that our team, especially Wojciech, made a positive impression. We look forward to welcoming you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

WORST TREATMENT EVER

トリップアドバイザーの評価 1.0/5

Catherina K ファミリー - トリップアドバイザー認証口コミ

the WORST treatment I have ever experienced I called the hotel to ask for availability during 26-29th of December. I have never ever experienced such a terrible treatment from a so called luxury hotel. The hotel might have extraordinary exterior. However, the interior - meaning how to treat customers - is totally absent.

Thank you for sharing your feedback. We are truly sorry to hear that your experience during the phone inquiry did not meet your expectations. To help us thoroughly verify what happened, it would be extremely helpful if you could provide a few additional details — such as the date and approximate time of your call — so that we can identify who assisted you and understand the situation more clearly. At the moment, your review does not give us enough information to determine what might have gone wrong, and we genuinely want to address your concerns and ensure this does not happen again. We hope to hear from you soon so we can clarify the matter and improve your impression of our service.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 369 件のレビュー 9.7/10 ロケーション
  • 397 件のレビュー 9.3/10 客室
  • 664 件のレビュー 9.4/10 サービス
  • 241 件のレビュー 8.9/10 料理
  • 231 件のレビュー 9.7/10 雰囲気
  • 211 件のレビュー 8.2/10 朝食
  • 183 件のレビュー 9.6/10 快適さ
  • 170 件のレビュー 9.2/10 設備

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