Bachleda Luxury Hotel Kraków - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 690 件のレビュー

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Plac Kossaka 6, 31106 クラクフ, ポーランド

説明

ホテルのその他の情報

  • エレガントな室内装飾が作り出す美しい環境の中で、静寂のオアシスを見つけてください。

  • 贅沢の真髄をご体験ください。

  • 質感、香り、色彩が、当レストランを訪れるたびに忘れられないひとときを演出します。

  • クラクフの中心で時間を過ごしましょう。

  • ロイヤルブレックファーストをお楽しみください。

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ホテル所在地

Bachleda Luxury Hotel Kraków - MGallery Collection

Plac Kossaka 6
31106 クラクフ
ポーランド

GPS:50.0566, 19.9284

電話番号
ファックス +48 12 424 11 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

GAVI

Taste the elegance of the GAVI restaurant with its richly decorated interiors, taking you on a culinary journey in the Fine Dining style. Enjoy the unforgettable textures, fragrances and colors.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  690 件のレビュー

トリップアドバイザーの評価  4.8/5  329 件のレビュー

2025エクセレンス認証

Ruined 18th birthday and Christmas holidays

トリップアドバイザーの評価 1.0/5

Katarzyna O トリップアドバイザー認証口コミ

The trip was very special to me, as my only daughter celebrated her 18th birthday during the Christmas holidays. I made the reservation in October and specifically requested a spacious room on the highest floor. Despite being assured that my request would be accommodated, we were assigned a room on the first floor, directly above the lobby and the restaurant, where the noise level was extremely high. The hotel clearly does not respect guests’ reservations — if someone wealthier arrives from abroad, you are left with the worst room, even when the occasion is such an important and once-in-a-lifetime event. I deeply regret that they ruined my Christmas and my child’s birthday.

Excellent hotel you won’t beat it

トリップアドバイザーの評価 5.0/5

William r トリップアドバイザー認証口コミ

Excellent five star hotel. Beautiful hotel outside and in but what really makes it is the staff nothing is to much trouble wojceich especially Just book it you won’t regret it

Dear William r, Thank you for your kind words about our hotel and staff. We are delighted to know that you had an excellent experience and that our team, especially Wojciech, made a positive impression. We look forward to welcoming you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

WORST TREATMENT EVER

トリップアドバイザーの評価 1.0/5

Catherina K ファミリー - トリップアドバイザー認証口コミ

the WORST treatment I have ever experienced I called the hotel to ask for availability during 26-29th of December. I have never ever experienced such a terrible treatment from a so called luxury hotel. The hotel might have extraordinary exterior. However, the interior - meaning how to treat customers - is totally absent.

Thank you for sharing your feedback. We are truly sorry to hear that your experience during the phone inquiry did not meet your expectations. To help us thoroughly verify what happened, it would be extremely helpful if you could provide a few additional details — such as the date and approximate time of your call — so that we can identify who assisted you and understand the situation more clearly. At the moment, your review does not give us enough information to determine what might have gone wrong, and we genuinely want to address your concerns and ensure this does not happen again. We hope to hear from you soon so we can clarify the matter and improve your impression of our service.

Best hotel and welcome

トリップアドバイザーの評価 5.0/5

Neil C トリップアドバイザー認証口コミ

Beautiful hotel with fantastic attentive staff. Website pictures are accurate, it is absolutely beautiful. Allow all morning for a lovely and relaxing, enjoyable breakfast. Terrace is so inviting, even in winter. Location is great, short enjoyable walk to main old town square.

Dear Neil C, Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed our beautiful facilities and attentive service. It is rewarding to know that our location and breakfast offerings contributed positively to your experience. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

Tomasz is your friend, and everyone else here!

トリップアドバイザーの評価 5.0/5

Alexander K トリップアドバイザー認証口コミ

Bachleda Luxury Hotel in Kraków delivered one of the most exceptional stays imaginable, combining flawless service, spectacular design and genuinely heartfelt hospitality. Service and concierge From the first moment, the concierge team set a new personal benchmark, with attentive, intuitive support that felt closer to private butler service than a standard front desk. Every request was handled immediately and with a smile, and the level of care throughout the stay created the feeling of being genuinely looked after rather than simply checked in and out. Suite and in-room touches The suite itself was outstanding: spacious, beautifully finished in the hotel’s Art Deco-inspired style and perfectly soundproofed, giving a sense of calm a few minutes from Wawel and the Old Town. Thoughtful extras such as champagne waiting in the room and an immaculate turndown standard made the entire experience feel celebratory and very deliberately curated. Dog-friendly care for Akiko As a dog-friendly property, Bachleda went far beyond the usual “pets allowed” checkbox and treated Akiko as a true VIP guest. A fresh puppy bed, bowls prepared in advance and the team’s constant, genuine attention to her comfort turned travelling with a dog from a logistical compromise into a real pleasure. Dinner, Tomasz and the voucher Dinner at Gavi was a highlight in itself, but what stood out most was Tomasz, who clearly runs operations with an owner’s mindset and went out of his way at every step. The PLN 100 dinner voucher was a nice touch, yet it was Tomasz’s professionalism, discretion and unfakeable warmth that made the evening feel like dining in a favourite, very well-run private club rather than in a hotel restaurant. OPUS Lounge Bar OPUS Lounge Bar, hidden under the hotel’s historic vaults, is easily one of Kraków’s best-kept secrets: a low-lit, British-style lounge with a serious back bar and an atmosphere that makes “just one drink” unrealistic. Between the cocktails, the music and the tucked-away, members’-club feel, it is the sort of place you hesitate to recommend too widely, purely out of selfishness to keep it for yourself.

Dear Alexander K, Thank you for taking the time to share your exceptional experience at Bachleda Luxury Hotel Kraków. We are delighted to hear that you enjoyed the attentive service delivered by our concierge team, which you found to be of a personal nature. It is our aim to ensure that every guest feels genuinely cared for during their stay. We appreciate your kind words regarding the design and comfort of your suite, as well as the thoughtful touches that enhanced your experience. It is wonderful to know that your dog, Akiko, was treated with the utmost care and that her comfort contributed positively to your overall stay. Your compliments about dinner at Gavi and the ambiance of the OPUS Lounge Bar are much appreciated. We strive to create memorable dining experiences, and it is gratifying to hear that you found both the atmosphere and service to be remarkable. Thank you once again for your feedback. We look forward to welcoming you back in the future. Best regards, Bachleda Luxury Hotel Kraków - MGallery Collection

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 241 件のレビュー 8.9/10 料理
  • 231 件のレビュー 9.7/10 雰囲気
  • 211 件のレビュー 8.2/10 朝食
  • 183 件のレビュー 9.6/10 快適さ
  • 170 件のレビュー 9.2/10 設備

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