メルキュール クラクフ スタレ ミャスト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 2,399 件のレビュー

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Pawia 18 B, 31154 クラクフ, ポーランド

説明

ホテルのその他の情報

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

当ホテルの客室

ホテル所在地

メルキュール クラクフ スタレ ミャスト

Pawia 18 B
31154 クラクフ
ポーランド

GPS:50.066754, 19.944759

電話番号
ファックス +48 12 225 11 35

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

WINESTONE

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  2,399 件のレビュー

トリップアドバイザーの評価  4.7/5  1,915 件のレビュー

2025エクセレンス認証

Excellent hotel

トリップアドバイザーの評価 5.0/5

custard1996 トリップアドバイザー認証口コミ

Stayed here the week before Christmas with my daughter. Super friendly staff, excellent facilities with daily room service. Very close to train station and old town. Would highly recommend

Hotel mercure krakow stare miasto

トリップアドバイザーの評価 5.0/5

SagiH14 トリップアドバイザー認証口コミ

Between 15-18, 2025 , my family and I stayed at the hotel . I would like to note that the rooms were excellent, and our stay at the hotel was very pleasant and enjoyable. The entire hotel staff demonstrated kindness, and a warm attitude, and were always willing to assist with any request or need throughout our stay. The bar staff was kind, and the smiling concierge . And the housekeeping staff. All of this combined make our stay as comfortable and enjoyable. And the good location of the hotel was good for us . Sagi.

Great location, but if something goes wrong, you are on your own.

トリップアドバイザーの評価 1.0/5

HD D トリップアドバイザー認証口コミ

If you have a standard stay without issues, this hotel is fine. But be warned: if an incident occurs, the facade of hospitality instantly crumbles, and you will be treated with cold, bureaucratic indifference. The Incident: My standard sedan suffered significant underbody damage on their steep garage ramp. There were no warning signs for standard vehicles. Instead of assistance, I faced a wall of hostility. The Service Failure: The reaction from the reception staff was shocking. There was zero empathy, zero offer of help, and a complete refusal to even document the accident. The attitude was reminiscent of a bygone era of customer service: dismissive, rude, and obstructive. I was essentially told, "Not our problem, deal with it yourself." The Management Failure: I expected the General Manager to step up and show leadership. Instead, he hid behind the hotel’s owner (Essendi) and their lawyers. The management is spineless; rather than resolving a guest issue, they routed me into a bureaucratic loop designed to wear me down. The Result: After damaging my vehicle and ruining my trip, the hotel offered absolutely nothing: no compensation, no genuine support, just legal letters denying liability based on false claims. Verdict: Stay here at your own risk. If their infrastructure damages your property, the management will not help you. They will fight you.

Dear Guest, We are truly sorry to learn about your experience and the frustration this situation caused. Any incident involving a guest’s vehicle is understandably stressful, and we regret that it had such a negative impact on your stay and overall perception of our hotel. Although this was a situation beyond our direct control, it was treated with full seriousness and reviewed carefully. The findings confirmed that the hotel was not at fault, which is why we were unable to offer compensation. We understand that this outcome was disappointing and regret that it influenced your impression of our service. We remain committed to maintaining high standards of safety, care, and hospitality for all our guests. Sincerely Jedrzej Krol Guest Experience Manager

good room, skip the restaurant

トリップアドバイザーの評価 3.0/5

travelius2000 トリップアドバイザー認証口コミ

Amazing zurek, but very dissapointing dinner: - the 'kamien kaszubski' platter looked good but had little taste - "local beer" was Zywiec - could not be less local - very dissapointing service: the mains were shipped half way through our starters, I order a medium rare steak. They took the food back to the kitchen. When it arrived later, the steak was well done. No apologies. No acknowledgement. Other than that - no complaints.

Dear Travelius2000, thank you for taking the time to share your feedback. I would like to clarify that the dish mentioned in your review, the Kashubian stone platter, is a specialty from a different region of the country and has never been part of our restaurant menu. Our hotel is located in Kraków, and as there are many hotels of this brand across Poland, it is very likely that this review was posted in error and does not relate to our property. I kindly ask you to remove this review. At the same time, I would like to invite you to visit our hotel, where the restaurant service is of a very high standard and all dishes are prepared with the greatest care. Kind regards, Jędrzej Król Guest Experience Manager

Visit to krakow

トリップアドバイザーの評価 5.0/5

Antonia B トリップアドバイザー認証口コミ

I stayed in this hotel and was amazed. This hotel has nice rooms and very clean. You feel welcomed as you enter the hotel door .The staff is so helpful and try to help you with any request you have. The breakfast is the best I had in the hotels I stayed so far .I recomend this hotel if you are planning to visit KRAKOW

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,677 件のレビュー 9.7/10 ロケーション
  • 1,384 件のレビュー 9/10 客室
  • 1,945 件のレビュー 9.6/10 サービス
  • 28 件のレビュー 9.2/10 インターネット
  • 835 件のレビュー 9/10 朝食
  • 656 件のレビュー 9.5/10 清潔さ
  • 582 件のレビュー 8.2/10 快適さ
  • 540 件のレビュー 9.7/10 雰囲気

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