Raffles Bali 5 stelle

Giudizio clienti (Valutazione ALL) 4.9/5 165 recensioni

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Descrizione

I plus dell'hotel

  • Resort di lusso a sud di Bali, dotato di 32 ville con piscina privata e vista sull'oceano

  • Raffles Wellbeing Butler Service for every villa.

  • Complimentary daily morning wellness activities.

  • Complimentary daily cultural experience.

  • Complimentary one-time 60 minutes Balinese massage for every direct bookings.

Le nostre sistemazioni

Take advantage of our Flight + Hotel offers

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Posizione dell'hotel

Raffles Bali

Jalan Karang Mas Sejahtera 1A, Jimbaran, Bali
80361 Jimbaran
Indonesia

Coordinate GPS:-8.786665, 115.158648

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.9/5  165 recensioni

Giudizio TripAdvisor  5.0/5  115 recensioni

Certificato d'eccellenza 2024

bella villa

Giudizio clienti 3.5/5

Anonimo Ospite singolo - Avvisi confermati di ALL

una notte in transito, personale gentile, qualche imprecisione

Dear Ms. Laura F., Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused with the delayed responses from our team as well as the cleanliness of the villa which needs improvement. Rest assured, we will address these issues with the team to enhance our service efficiency as well as quality. Once again, thank you for your feedback, and we hope to welcome you back to Raffles Bali to showcase the positive changes we are implementing. Kind regards, Bernadine Suwarsa Hotel Manager

Mein Aufenthalt im Hotel "Raffles Bali" war insgesamt enttäuschend

Punteggio Tripadvisor 1.0/5

Mohsan H Recensione certificata TripAdvisor

Mein Aufenthalt im Hotel "Raffles Bali" war insgesamt enttäuschend. Zwar war die Hotelanlage sehr modern und sauber, jedoch wurden die positiven Aspekte durch die schlechte Organisation des Services stark überschattet. Das Frühstück war zwar von guter Qualität und vielfältig, jedoch war die Organisation eine absolute Katastrophe. Das Personal schien überfordert und nicht in der Lage zu sein, mit dem Andrang der Gäste umzugehen. Lange Wartezeiten haben das Frühstückserlebnis stark beeinträchtigt. Es schien, als ob das Personal wenig Interesse daran hatte, sicherzustellen, dass die Gäste einen angenehmen Aufenthalt hatten. Insgesamt war der Service im Hotel "Raffles Bali" enttäuschend. Trotz eines guten Frühstücks und einer modernen Anlage kann ich aufgrund der mangelnden Organisation und des unzureichenden Service dieses Hotel nicht empfehlen. Trotz einiger Enttäuschungen während meines Aufenthalts im Hotel "Raffles Bali" möchte ich besonders die positive Leistung einiger Mitarbeiter hervorheben. Rani, eine Mitarbeiterin im Frühstücksbereich, war äußerst aufmerksam und freundlich, und ihr Engagement hat das Frühstückserlebnis trotz der organisatorischen Probleme deutlich verbessert. Ihre Professionalität und ihr Bemühen um das Wohlbefinden der Gäste haben einen positiven Eindruck hinterlassen. Darüber hinaus möchte ich auch Gaetan Biesuz, den Director Culinary des Hotels, loben. Trotz der offensichtlichen Herausforderungen in Bezug auf die Organisation und den Service hat er sich persönlich dafür eingesetzt, die Situation zu verbessern. Seine Präsenz und sein Engagement für die Zufriedenheit der Gäste waren deutlich spürbar und verdienen Anerkennung.

Dear Mohsanh535, Thank you very much for taking the time to post a review of your recent stay at Raffles Bali. Please kindly accept our sincere apologies that we failed to exceed your expectations. We truly appreciate your feedback as we always aim at ensuring our guests enjoy a perfect experience at our resort. We are pleased to hear that Rani’s attentiveness, friendliness and dedication has significantly improved your breakfast experience. Also, our Director of Culinary, Gaetan Biesuz, has given you a positive impression by showing his commitment to guest satisfaction. Please be rest assured that our management team has reviewed your valuable comments as our aim is to continuously improve our service quality. We sincerely hope to be able to welcome you back in the future and hence have an opportunity to restore your trust in our services. Best regards, Katya Herting General Manager

래플스 발리 감동적인 서비스와 그에 비해 너무나 형편없는 음식들

Punteggio Tripadvisor 4.0/5

진란 박 Recensione certificata TripAdvisor

체크인부터 체크아웃까지 완벽한 서비스와 친절함에 감동했습니다. 모든 직원분들이 항상 친절하셨습니다. 룸 컨디션도 좋았으며, 결혼 10주년 기념 이벤트도 준비해주셔서 정말 기뻤습니다. 담당 버틀러가 늘 신경을 써주셔서 항상 감사했습니다. 또한 필요한것을 부탁하면 바로 해결해 주셨습니다. 공항까지 데려다 주셔서 그것도 너무 감동 받았습니다. 다시한번 감사합니다. 다만, 레스토랑의 음식들이 가격에 비해 너무 형편 없었습니다. 래플스 발리에 또 가고싶지만 음식을(조식 포함 모든 레스토랑) 생각하면 망설여 질것 같습니다. 식재료는 너무나 훌륭했으나 맛은 정말 실망이였습니다.

Dear 진란 박 Thank you for staying at the Raffles Bali and sharing your comments with us. I am delighted to read you had a good overall experience at our resort, rest assured your kind words about our perfect service, attentive butler and staff friendliness from check-in to check-out have been shared to the team. I appreciate your feedback on the food in our restaurants, I wish that you had mentioned your concerns regarding the shortfall during your stay and we would have been delighted to immediately address your concern, to ensure your immediate satisfaction with our product and service. Please kindly accept my sincere apologies for shortfall that you have experienced and we will ensure that you will have a better experience at our restaurants when you come back again next time. We look forward to welcoming you back in the near future. Kind regards, Bernadine Suwarsa Hotel Manager

Wunderbarer Entspannungsurlaub

Punteggio Tripadvisor 5.0/5

bike761 Recensione certificata TripAdvisor

Klasse Hotel mit fast allem was man sich verstellen kann. Super ausgebildetes Personal, aussergewöhnlich freundlich und zuvorkommend, nicht kriecherisch! Offen und einfach freundlich! Super Bungalows mit allem was dazugehört!

Dear bike761, Thank you for taking the time to share your experience with us. We are delighted to hear that your stay at Raffles Bali was a wonderful and relaxing experience! Our team is committed to providing you with the highest standard of service and we are delighted that they managed to make your stay so enjoyable. At Raffles Bali, we believe in providing our guests with first-class hospitality and friendly, courteous and gracious service. We appreciate your kind words about our staff and are glad to hear that you enjoyed our bungalows. Thank you again for sharing your experience with us! Erlangga Farizky Hotel Manager

Раффлс Бали - эталон гостеприимства в курортном отдыхе!

Punteggio Tripadvisor 5.0/5

Trail406363 Recensione certificata TripAdvisor

Абсолютное восхищение от пребывания в Raffles Bali. Мы много путешествуем и однозначно сочли этот отель - самым гостеприимным и заботливым из всех, в которых мы останавливались. Каждый человек принимающей стороны, каждая деталь обеспечивают позитивное настроение, беспечность и эстетическое наслаждение для гостей. Единственное, к чему можно придраться - камни при входе в море, о которых надо помнить и проявлять аккуратность при заходе в воду. Но, полагаю, это общий нюанс для берегов Бали. Во всем остальном - оснащение номеров, дизайн, красота, забота, кухня, внимание ко всем деталям отдыха гостей со стороны батлера - кайф, ради которого мы и отправляемся на отдых. Огромное спасибо управляющим отелям и отдельные слова благодарности нашему батлеру Севе! Самые теплые воспоминания и яркие впечатления от пребывания!

Dear Trail406363, Thank you very much for your excellent rating and generous review of Raffles Bali in Tripadvisor, we highly value all feedback we have from our guest and in this instance we are also grateful to know that you had a memorabel stay experience with us. It was an absolute pleasure to have been able to connect with you during your stay with us and we are thrilled to know that you have found our Resort to be the most welcoming and caring hotels you have stayed at. We look after every single detail of your stay to make sure that you have the best stay experience possible, starting with the villa, amenities, food and beverage outlets as well as the memorable experience delivered by our Raffles Wellbeing Butler throughout your stay. Our sincere gratitude for the recognition given towards our colleagues and we will not rest on our laurels to continue to improve our quality of product and maintain high standards service we have been known for in Raffles. Looking forward to the opportunity to welcome you back in the near future. Kind regards, Erlangga Farizky Hotel Manager

In collaborazione con TripAdvisor

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