Dear Mr. a., Thank you for taking the time to share your positive experience. We are delighted to hear that your family enjoyed a comfortable stay in our hotel. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. A., Thank you for taking the time to share your feedback. I am sorry to learn about the inconvenience you experienced with the clogged sink and the bidet sprayer not functioning properly. Please accept my sincere apologies, as these facilities should have been in proper working condition and should not have impacted the comfort of your stay. Your comments are important to us and will help us focus on areas requiring greater attention. Should you consider visiting us again, I would be grateful for the opportunity to make up for this experience. Please contact me directly at Al… prior to your next stay, and I would be pleased to personally oversee your reservation and extend a complimentary room upgrade, subject to availability, to ensure a more comfortable and seamless stay. We sincerely hope to have the opportunity to welcome you back to Fairmont Doha. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. A. A., Thank you for taking the time to share your experience. I am truly sorry to learn that this stay was so disappointing and has left you feeling that you would not return. Please accept my sincere apologies for the repeated room changes, the delays you experienced, and the condition of the room ultimately provided to you. Having to move several times, only to encounter further maintenance concerns with the television area, shower screen, shutter and drainage, is understandably frustrating and not the experience we want for our guests. I am particularly disappointed that you felt the service and care provided by our team did not meet your expectations, especially as you have chosen to stay with us previously. I understand how significantly this experience has affected your confidence in us. While I appreciate that you may be hesitant to return, I sincerely hope you will consider giving us another opportunity to make things right. Should you decide to visit Fairmont Doha again, please contact me directly at Al… prior to your arrival. I would be grateful for the opportunity to personally oversee your reservation and ensure that your stay is carefully looked after from arrival to departure. Once again, please accept my sincere apologies. I genuinely hope we will have the opportunity to welcome you back and provide the experience you should have received on this occasion. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Mr. A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had a wonderful experience, and that our team, particularly Adonis and Hakima, contributed positively to your visit. Your appreciation motivates us to maintain our high standards of service and hospitality. We look forward to welcoming you back for another memorable stay. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Ms. A., Thank you for bringing this to our attention, and please accept my sincere apologies for the concern and inconvenience caused regarding your missing Chanel glasses. Following a thorough review with our Security Lost & Found team, I am pleased to share that an item matching the description of your glasses has been located. Our team is currently in the process of verifying the details to ensure that the item found is indeed yours. A member of our Security Lost & Found Department will be contacting you directly to confirm the details of the item and, once verified, will coordinate the necessary arrangements for its return. Thank you for your patience and understanding throughout this process. We look forward to resolving this matter for you as quickly as possible. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Ms. A., Thank you for taking the time to share your feedback. Whilst I am delighted to know that you enjoyed the hotel overall, please accept my sincere apologies for the inconvenience you experienced with the bathroom bidet. I completely understand your frustration regarding both the design and the water pressure, and I appreciate you bringing this matter to our attention. Please be assured that we do listen carefully to our guests' feedback, and I would like to share that we already have an ongoing project to upgrade and replace the bidet systems across our guest rooms. This improvement initiative is currently underway as part of our continued efforts to enhance guest comfort and address concerns such as the ones you have raised. Thank you for taking the time to share your observations with us. Feedback such as yours helps validate and reinforce the improvements we are implementing. Should your travels bring you back to Doha, please feel free to contact me directly at al… I would be delighted to personally look after your reservation and ensure that every aspect of your stay is carefully arranged and monitored. Thank you once again for your valuable feedback and for your kind comments about the hotel. Best Regards, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Ms. A., Thank you for taking the time to share your feedback. Please accept my sincere apologies that your experience did not meet your expectations. I am truly sorry to learn that you were disappointed with both the service and the baby bed provided during your stay. We understand that when travelling with young children, comfort and convenience are especially important, and I regret that the baby bed did not meet the standards you expected from a luxury hotel. I also apologise that the overall service experience left you with a negative impression. Please be assured that your comments have been noted and will be shared with the relevant teams for review and follow-up, as guest comfort and satisfaction remain our highest priorities. Should you consider giving us another opportunity in the future, please feel free to contact me directly at al… I would be delighted to personally look after your reservation and ensure that every aspect of your stay, including any special requirements for your family, is carefully arranged in advance. Thank you once again for bringing this to our attention. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. E., Thank you for taking the time to share your experience with us. We are pleased to hear that you had a generally good stay. We apologize for the inconvenience caused by the spa being under maintenance, as well as the limited dining options available during your visit. Your feedback regarding the condition of the crib and the pricing of the extra bed is appreciated, and we will consider these insights for future improvements. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. A., Thank you for taking the time to share your feedback. I am delighted to know that you enjoyed the hotel’s beautiful location and that the overall services met your expectations. It is especially wonderful to hear that you would happily return again. At the same time, please accept my sincere apologies regarding the low water pressure in the bathroom. I completely understand how inconvenient this must have been and how it impacted your comfort during your stay. Please be assured that your comments have been shared with the relevant team, and we will certainly look into this matter further to identify and address any underlying issues. Should your travels bring you back to Doha, please feel free to contact me directly at al… I would be delighted to personally look after your reservation and ensure that every aspect of your stay is carefully arranged so that you can enjoy another memorable experience with us. Thank you once again for your valuable feedback. We look forward to welcoming you back soon. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. A. D., Thank you for taking the time to share your feedback. Whilst I am pleased to know that you found the hotel elegant and worthy of a positive rating, please accept my sincere apologies for the shortcomings you experienced during your stay. I am particularly sorry to learn about the maintenance issues in the bathroom, including the poor drainage, the non-functional bidet, and the inoperative toilet seat controls. It is especially disappointing to hear that these concerns were reported but not resolved, as this is certainly not the level of responsiveness we strive to provide. We understand that luxury is not only defined by the property itself, but also by the efficiency, attentiveness, and care provided when concerns arise. Your feedback is extremely valuable and will be shared with the relevant teams for immediate review and follow-up. We appreciate your candid comments, as they help us identify areas where we can improve. Should you plan to visit us again in the future, please feel free to drop me a note at al… I would be delighted to personally look after your reservation and ensure that your stay is comfortable, seamless, and truly reflective of the Fairmont experience we strive to deliver. Thank you once again for bringing these matters to our attention. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. A., Thank you for taking the time to share your feedback and for your positive rating. I am delighted to know that you had a good overall experience with us. At the same time, please accept my sincere apologies that certain aspects of your stay did not fully meet your expectations. I regret that we were unable to better anticipate your preferences and provide a more personalised arrival experience. I am also sorry to learn that you were not offered a welcome drink and that an upgrade was not available during your stay. Please note that room upgrades are subject to availability at the time of arrival. Your comments regarding the finishing details and overall guest recognition are truly valuable and will be shared with the relevant teams as we continuously strive to enhance the experience we provide. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to Fairmont Doha in the near future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. A., Thank you for taking the time to share your feedback and for rating your stay so highly. We are delighted to know that you enjoyed a relaxing family trip with us and that you found our location and facilities convenient. It is especially rewarding to hear that our Reservations team was helpful, understanding of your needs, and provided clear guidance throughout the reservation process. Your kind words are greatly appreciated and will be shared with the team. Feedback such as yours is a wonderful source of motivation and reinforces our commitment to delivering memorable experiences for our guests. Thank you once again for choosing Fairmont Doha. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. Z., Thank you for taking the time to share your feedback. Please accept my sincere apologies for the discomfort and inconvenience you experienced during your stay. I am particularly sorry to learn that the bed caused you such discomfort and that you continue to be affected by it. I also regret the concerns you raised regarding the bidet and the level of privacy provided within the bathroom design. Please be assured that your comments will be reviewed with the relevant teams so that we can further look into these matters and identify any improvements that may be required. Should your travels bring you back to Fairmont Doha in the future, please feel free to contact me directly at al… I would be delighted to personally look after your reservation and ensure that every aspect of your stay is carefully arranged according to your preferences. Thank you once again for bringing these concerns to our attention. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. M., Thank you for sharing your positive experience at Fairmont Doha. We are delighted to hear that you enjoyed a comfortable stay and had an excellent experience with us. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back in the future for another memorable visit. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. A., Thank you for sharing your positive experience at Fairmont Doha. We are pleased to hear that you appreciated the design and overall quality of our hotel. Your feedback regarding the room assignments and potential disturbances is invaluable. We continuously strive to enhance our guest experience and will take your comments into consideration as we work towards providing a more tranquil environment for all our guests. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Ms. A., Thank you for taking the time to share your experience regarding your recent stay at Fairmont Doha. I appreciate your feedback as it provides us with valuable insights into areas where we can enhance our service and offerings. I sincerely apologize for the reception experience that you and your sister encountered upon arrival. It is our aim to ensure that all guests are treated with the utmost respect and courtesy, and I regret that this was not your experience. Your situation regarding the reservation and identification should have been handled with more sensitivity and professionalism, and I will address this with the team to ensure better service in the future. Furthermore, I am sorry to learn that the room conditions did not meet your expectations. The comfort of our guests is paramount, and I understand the disappointment caused by the temperature and odor issues in the bathroom. We strive to maintain a high standard in our accommodations, and your comments will be reviewed to prevent similar occurrences. Regarding breakfast, I regret that the quality did not reflect the standards we uphold. We continuously assess our culinary offerings, and your feedback is crucial for us to improve the dining experience for our guests. I appreciate your loyalty to our brand and your past positive experiences. It is always our goal to provide memorable stays, and I hope you will reconsider and allow us the opportunity to serve you better in the future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Ms. M., Thank you for your delightful feedback regarding your stay at Fairmont Doha. We are thrilled to hear that you enjoyed your experience and appreciated our excellent service. Your kind words about our hotel mean a lot to us, and we strive to create memorable moments for our guests. We hope to welcome you back for another wonderful visit in the future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. A., Thank you for sharing your positive experience at Fairmont Doha. We are delighted to hear that you found our location convenient and that your stay was both enjoyable and comfortable. It is our aim to provide a memorable experience for all our guests, and we are thrilled that your family trip was a success. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. A., Thank you for sharing your positive experience at Fairmont Doha. We are delighted to hear that you enjoyed your stay and found the rooms spacious and suitable for families. We appreciate your feedback regarding our restaurant offerings. Please be assured that we strive to create an inclusive environment for all our guests, and your insights are valued. Sincerely, Alyssa Gail Remigio Executive Office Manager