Dear Haci A. S., Thank you very much for sharing your wonderful review and for choosing Novotel for your recent stay. We are truly delighted to learn that you had such an enjoyable experience and that every aspect of your stay met your expectations. Your perfect ratings across all areas, including accommodation, dining experiences, Executive Lounge, pool, and our sustainability initiatives, are sincerely appreciated. It is especially rewarding to know that you felt well recognized as an ALL – Accor Live Limitless Diamond member and that our welcome amenities exceeded your expectations. Your kind words about our team mean a great deal to us, and we will be delighted to share your compliments with everyone, as they continuously strive to deliver memorable experiences to our valued guests. Thank you once again for your generous recommendation and support. We truly look forward to welcoming you back for another exceptional stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Elaine F. G., We sincerely thank you for taking the time to share your kind feedback regarding your recent stay with us. We are truly pleased to learn that you enjoyed the comfort and spaciousness of your room, as well as our swimming pool facilities. It is also gratifying to know that you were satisfied with many aspects of your stay, including our team’s service, breakfast selection, and overall experience. At the same time, we would like to extend our sincere apologies regarding the cleanliness of the bathroom, which did not fully meet your expectations. Please rest assured that your comment has been shared with our housekeeping team, and we will reinforce our cleaning standards to ensure a more meticulous and consistent experience for all our guests. We are grateful for your trust and for being a valued member of ALL – Accor Live Limitless. Your feedback is highly appreciated and serves as an important guide in our continuous efforts to enhance our services. We very much look forward to the pleasure of welcoming you back for another enjoyable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Johannes P. L. B., Thank you very much for taking the time to share your thoughtful review and for choosing to stay with us. We are delighted to learn that you had a pleasant overall experience and that you appreciated the spacious and comfortable room as well as the luxurious bathroom. It is also wonderful to know that our reception team provided a customer-friendly welcome and that the early and efficient check-in contributed positively to your arrival experience. Your kind recognition of our housekeeping, reception, and restaurant teams is truly appreciated, and we will be pleased to share your compliments with them. At the same time, we sincerely thank you for your valuable feedback regarding our sustainability practices, particularly concerning the air conditioning and lighting controls in the room. Your comments are very helpful, and we will certainly share them with our management and engineering teams as we continuously look for ways to improve energy efficiency and enhance our guests’ comfort. Thank you once again for your kind support and recommendation. We look forward to welcoming you back to Novotel Rayong Star Convention Centre for another enjoyable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Erwin, Thank you for taking the time to share your feedback. We value your input and apologize for the inconveniences you experienced during your stay. We regret to hear that the central location of our hotel did not meet your expectations for a quieter environment. Additionally, we apologize that the swimming pool was unavailable due to an event, and for the shortcomings you encountered during breakfast, including the absence of yogurt and limited fresh fruit options. Your comments highlight areas where we can improve, and we will ensure these matters are addressed with our team. We are committed to enhancing the experience of our guests and appreciate your honest remarks, which will help us make necessary improvements. Thank you again for your feedback, and we hope to have the opportunity to provide a better experience should you choose to stay with us in the future. Best regards, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000