Dear Mister, Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel clean and well maintained, and that you enjoyed the spacious and beautiful rooms. We are truly sorry, however, that the noise from the terrace affected your sleep during your stay. We sincerely apologize for this inconvenience and appreciate you bringing it to our attention. We will take your comments into consideration to help improve the experience for our guests. We hope to have the opportunity to welcome you again and provide you with a more peaceful stay. Eva

Dear guest, Thank you for sharing your feedback. We sincerely apologize for the disappointment caused by the parking gate being open at 11:00 p.m. Please be assured that the parking gate is closed once all scheduled arrivals have been completed, in order to ensure the security of our guests’ vehicles. We appreciate you bringing this to our attention and regret any concern this may have caused during your stay. Eva

Dear Mr, We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva

Mister, Thank you for your comments following your stay. It is with great pleasure that we receive your compliments, the whole team thanks you ! Your satisfaction is the best reward for our staff who do everything possible, day after day, to bring you all the comfort you deserve. We hope to see you again. Eva

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to read that your stay did not fully meet your expectations. We would like to clarify a few points regarding your comments. All of our reception staff speak English and are always available to assist our international guests. However, this may not be the case for every member of staff in other departments. Regarding the restaurant, we strongly recommend booking a table in advance. Unfortunately, we can't guarantee availability for guests who only request a reservation upon arrival. We also apologize if the breakfast did not meet your expectations. While scrambled eggs are prepared and available on the buffet, guests who prefer fried or boiled eggs are invited to prepare them themselves. We are sorry to hear that some of the other breakfast items did not meet our usual standards, and we will share your comments with our breakfast team. Concerning the parking, it is reserved exclusively for hotel guests. The entrance barrier is closed during the night, providing additional security. Finally, when making a reservation, guests are welcome to request adjoining or opposite rooms. These requests are always noted and accommodated whenever possible, subject to availability. In your case, we were able to allocate rooms opposite each other. We appreciate your feedback, as it helps us continue to improve our services. We hope to have the opportunity to welcome you again and provide a more satisfying experience. Eva

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eva

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eva

Dear Mister, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, the parking facilities and the warm welcome from our team. We are sorry to learn that your room size and breakfast experience did not meet your expectations. We understand your disappointment regarding the breakfast selection and quality, and we appreciate your detailed comments. Your feedback has been shared with our teams, as we are continually working to improve both the variety and quality of our offerings. We value your comments and hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Eva

Dear Mister, Thank you for your feedback. We are delighted that you appreciated our friendly staff, comfortable rooms and beds. We apologize that some breakfast items were not replenished quickly enough. Your feedback has been shared with our team as we continuously work to improve our services. We hope to welcome you back soon. Kind regards, Eva

Mister, Thank you for your comments following your stay. It is with great pleasure that we receive your compliments, the whole team thanks you ! Your satisfaction is the best reward for our staff who do everything possible, day after day, to bring you all the comfort you deserve. We hope to see you again. Eva

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eva

Dear Guest, Thank you for your feedback. We are pleased to read that you appreciated the cleanliness of the hotel, our breakfast, the friendliness of our team and our location. We are sorry for the misunderstanding regarding the 130€ amount requested upon arrival. At check-in, we offer two options: either full payment of the stay immediately, or a pre-authorisation on the payment card. This pre-authorisation allows guests to charge any extras, such as restaurant or bar expenses, to their room and settle everything upon departure. Please note that this is only a bank pre-authorisation and not an actual charge. Depending on your bank, it may temporarily appear as a debit on your account, even though no funds have been collected by the hotel. The release period may vary from one bank to another and can sometimes take longer than a few days. If the amount is still showing on your account, we recommend contacting your bank directly, as they are responsible for releasing the pre-authorisation. Thank you for your understanding, and we hope to welcome you again soon. Kind regards, Eva

Dear Mister, We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva

Dear Mister, Thank you for sharing your feedback. We’re pleased to hear that you appreciated the room and our location. At the same time, we are sorry to learn that the service in the restaurant did not meet your expectations. Your comments are taken seriously and will be shared with the relevant teams to help us improve both service quality and communication. We truly value your feedback and hope to have the opportunity to provide you with a better experience in the future. Eva

Mister, Thank you for your comments following your stay. It is with great pleasure that we receive your compliments, the whole team thanks you ! Your satisfaction is the best reward for our staff who do everything possible, day after day, to bring you all the comfort you deserve. We hope to see you again. Eva

Dear Mister, We very much appreciate your comments regarding your stay at the Mercure Saint-Omer Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour. C’est avec grand plaisir que nous recevons vos compliments , toute l'équipe vous en remercie ! Votre satisfaction est la plus belle récompense pour notre personnel qui met tout en œuvre , jour après jour pour vous apporter tout le confort que vous méritez. Au plaisir de vous accueillir une nouvelle fois. Eva