グランド メルキュール バタム センター 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 815 件のレビュー

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Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota, 29461 バタム, インドネシア

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ホテルのその他の情報

  • バタムで最初で最新のプレミアムアコーホテル、新設備付き

  • バタムセンターインターナショナルフェリーターミナルに近く、シンガポールとマレーシアに行く最高のロケーションです。

  • ワンバタムモールから 5 分の距離です

  • マッサージトリートメント、ジム、プール、広々としたキッズクラブなどのウェルネス施設

  • 柱のない壮大なボールルームや各種ミーティングルームを備え、最大 1,200 名までのイベントを開催できます。

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客室 1

ホテル所在地

グランド メルキュール バタム センター

Jalan Raja H Fisabilillah, Teluk Tering, Batam Centre, Kecamatan Batam Kota
29461 バタム
インドネシア

GPS:1.13419, 104.04442

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

AMBROSIA ALL DAY DINING

With a diverse menu featuring Indonesian, Western, and Asian dishes, at our vibrant restaurant, every meal is a celebration of culinary artistry. The inviting atmosphere is perfect for casual dining or special occasions.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  815 件のレビュー

お客さまの声 2.5/5

Saori M. 一人 - 確認済みレビュー すべて

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent stay and for taking the time to share your detailed feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are deeply concerned to read about your experience, and I want to begin by offering our sincere apologies. You deserved a comfortable and seamless stay, and we regret that we fell short of your expectations. Addressing Your Concerns Point by Point 1. Noise from Outside Accommodation You noted that It was noisy at night from outside. We sincerely apologize that noise disturbed your rest. As a hotel surrounded by main roads, we understand this can be challenging for light sleepers. Your feedback has been shared with our Engineering team to review soundproofing options. For future stays, we recommend requesting a room on a higher floor or away from the main road. We apologize that noise from outside disturbed your rest. Your feedback has been shared with our Engineering team to review soundproofing options. 2. Arrival & Check-In You mentioned that The waiting time was long. We apologize for the delay. Your feedback has been shared with our Front Office team for review and improvement of check-in efficiency. (We apologize for the long waiting time. Your feedback has been shared with our Front Office team. 3. Check-Out You noted that 12:30 Late checkout at 12:30 doesn't mean much. We apologize if late checkout did not meet your expectations. Your feedback has been shared with our Front Office team for review of late checkout policies and communication. We apologize if late checkout did not meet your expectations. Your feedback has been shared with our Front Office team. 4. Air Conditioning – Cleanliness You mentioned that The air conditioning was difficult to use. We apologize for the inconvenience. Your feedback has been shared with our Engineering team to review and improve the user-friendliness of our air conditioning controls. (We apologize for the difficulty in using the air conditioning. Your feedback has been shared with our Engineering team.) 5. WiFi – Speed of Connection Your feedback has been shared with our Technical team for review and improvement. 6. Booking Experience and Loyalty Programme Recommendation Your feedback has been shared with our Reservations and Front Office teams for review. Our Commitment to You Your feedback has been shared with the following departments for immediate action: Engineering: Noise and air conditioning Front Office: Check-in, check-out, late checkout Technical Team: WiFi speed Reservations: Booking experience Your feedback has been shared with our Engineering, Front Office, Technical, and Reservations teams for immediate action. We are truly sorry that your stay was disappointing. Your 5/10 recommendation is a clear signal of your dissatisfaction, and we are committed to learning from your feedback and making the necessary improvements. We are truly sorry that your stay was disappointing. We are committed to learning from your feedback and making improvements. We hope you will consider giving us another opportunity in the future to provide you with the comfortable and seamless experience you deserve. We look forward to welcoming you again. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

その他のウェブユーザーの評価

  • 431 件のレビュー 8.8/10 ロケーション
  • 925 件のレビュー 8.3/10 客室
  • 1,053 件のレビュー 8.6/10 サービス
  • 7 件のレビュー 9/10 インターネット
  • 539 件のレビュー 8.7/10 清潔さ
  • 529 件のレビュー 9.6/10 雰囲気
  • 490 件のレビュー 8.5/10 朝食
  • 352 件のレビュー 8.4/10 設備

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