ソフィテルシンガポールセントーサ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 2,861 件のレビュー

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2 Bukit Manis Road, Sentosa, 099891 シンガポール, シンガポール

説明

ホテルのその他の情報

  • 豊かな緑に囲まれ、南シナ海のパノラマビューを望む、静かなサンクチュアリ

  • 食欲をそそり、味覚を満足させる素晴らしいお料理

  • Family and FurKid-friendly resort with outdoor dining and green surroundings

  • 33-metre pool amid lush gardens

  • Four restaurants and bars serving global and local flavours with French flair

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ホテル所在地

ソフィテルシンガポールセントーサ

2 Bukit Manis Road, Sentosa
099891 シンガポール
シンガポール

GPS:1.24517, 103.827905

電話番号
ファックス +65 6275 0228

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  2,861 件のレビュー

トリップアドバイザーの評価  4.5/5  6,950 件のレビュー

A great treat for a special weekend away

トリップアドバイザーの評価 5.0/5

alfredn287 トリップアドバイザー認証口コミ

My wife and I decided to return to Singapore but try something we've not done before, to stay at Sentosa and explore its surrounds. Sofitel offered a good deal, so there we went. The look of the hotel gave me some "White Lotus" vibes and the staff are friendly and welcoming upon our arrival. Our room looked over the most beautiful garden and was very clean, spacious and quiet. Turndown service was a special treat. The place looks a little dated, but I liked it as it gave me some old world feel about it. Our first dining at Kwee Zeen Restaurant was a very pleasant one with Albert hosting us to our table and chatted with us about the resort and the menu his restaurant offered. Albert look after us for dining and Peter and Nickson was our breakfasts hosts who ensured we received excellent attention. Also, look out for Meimi who took care of us at LeBar. She was most attentive and knowledgeable in her products and she had an great sense of humour. Overall, it was a great experience and something we tick off our bucket list.

Bonjour Alfredn287, Thank you for sharing such a detailed and lovely review following your stay at Sofitel Singapore Sentosa. We are pleased to know that you enjoyed exploring Sentosa and found the resort a special retreat, with the garden view, spacious room, and turndown service adding to your experience. Our Ambassadors are delighted to hear your kind words. Albert, Peter, Nickson, and Meimi will be happy to know that their service made your dining and leisure experiences memorable. Your recognition of their attentiveness and friendliness will certainly be shared with the team. It is wonderful to hear that your stay was enjoyable and left a lasting impression. We look forward to welcoming you and your wife back for another memorable weekend getaway. Warm regards, Daren Tan Rooms Division Manager

Nice open resort but showing its age

トリップアドバイザーの評価 3.0/5

DRSRG トリップアドバイザー認証口コミ

It's a nice open resorty feel but overall the property is showing its age Check is fine and nothing special to write back about Rooms are spacious but overall upkeep is below the mark in terms of Singapore standards Food quality at their open bar is very nice but can't say the same for their multicuisine restaurant. They were nice to store our luggage for a couple of days while we had to travel out of Singapore Staff is nice and accommodating. So it can be your choice to stay at Sentosa but if you expect a lot then think again.

Bonjour DRSRG, Thank you for sharing your feedback following your stay at Sofitel Singapore Sentosa. We are pleased to hear that you appreciated the open resort layout, spacious rooms, and the convenience of luggage storage. Our Ambassadors are glad their service made your stay more comfortable. We note your comments regarding the property upkeep and dining experiences. Your observations have been shared with the relevant teams as part of our ongoing efforts to maintain and improve the guest experience. We appreciate your balanced feedback and hope to have the opportunity to welcome you back for another stay, allowing our Ambassadors to provide a seamless and enjoyable experience. Warm regards, Daren Tan Rooms Division Manager

Stopover trip, but would return to stay longer

トリップアドバイザーの評価 4.0/5

777janem トリップアドバイザー認証口コミ

The staff at the hotel are what make it so good. Helpful and polite and especially Jag, who always greets the guests with a warm welcome

Bonjour 777janem, Thank you for sharing your feedback following your stay at Sofitel Singapore Sentosa. We are delighted to know that our Ambassadors made a positive impression and contributed to a welcoming experience during your stopover. Jag will be especially pleased to hear your kind mention. It is wonderful to hear that you enjoyed the service and hospitality, which are central to the experience we aim to provide all our guests. Your comments have been shared with the team as encouragement for their continued efforts. We look forward to welcoming you back for a longer stay, allowing our Ambassadors to make your next visit even more enjoyable. Warm regards, Daren Tan Rooms Division Manager

Beautiful hotel

トリップアドバイザーの評価 5.0/5

ab_n_tam トリップアドバイザー認証口コミ

We stayed with 2 teenagers and 2 adults in a family interconnecting room. The hotel is absolutely beautiful and the staff (esp front door/concierge) were very friendly and professional. We arrived around 9:30pm and the restaurants had closed but the room service person went out of his way to make sure we could order food. Breakfast was really nice and location was great. You could walk down to the beach and catch a shuttle along Sentosa or bus B brought you back on the other side. Only issue we had was I had purchased a prepaid room in April. Our Disney cruise was cancelled and when I tried to cancel our trip, the Sofitel said they would not refund the money due to the version of room I purchased. This was the main reason we continued with our holiday. But when we arrived, they wanted to charge us again. I had invoices and emails showing I had paid and the app showed $0 balance, but they explained using Accor website it sends that info, but doesn’t actually charge!?! My credit card was hacked in December so I can’t get to old statements, and they took the extra money out instantly off the new cc. So… currently I’ve paid again but will be visiting the bank as soon as I am back in Australia.

Bonjour ab_n_tam, Thank you for sharing your detailed feedback following your stay at Sofitel Singapore Sentosa. We are pleased to hear that you enjoyed the resort’s ambience, convenient location, and the friendly and professional service provided by our Ambassadors. It is also wonderful to know that our team went out of their way to assist with room service and that breakfast met your expectations. We sincerely apologise for the confusion regarding your prepaid booking and the subsequent payment issue. We understand how stressful this must have been and appreciate your patience while our team explained the process. Your feedback has been shared with our reservations and accounts teams to help improve clarity for future guests. We hope that, despite this issue, you were still able to enjoy your family stay with us. We look forward to welcoming you back and providing a seamless and comfortable experience next time. Warm regards, Daren Tan Rooms Division Manager

Merci la Sofitel Sentosa

トリップアドバイザーの評価 5.0/5

Owen P トリップアドバイザー認証口コミ

Booked a 4 night Mon- Fri stay Lux Escape which has a number of inclusions. Checkin had a slight wait time, possibly due to a bonus checkout of 2.00pm. However a surprise secondary upgrade to a Prestige Suite , better than any welcoming drink for sure. The room was spacious and tastefully furnished in a very handy location close to reception and concierge. Have stayed in SG a number of times, in different locations, but this offered us direct beach access down the stepped walkway, frequent easy to use shuttle, and also the existing free transport on Sentosa. Our dining was in situ at Kwe zeen, both for breakfast and dinner settings. The quality of the cuisine on offer was of a high standard, with many options available. Kudos to the Chef & team. The Resort staff are a cut above most other places of our stays, always with greetings and keen to offer first class service . Frequent attention from Jag, Peter, Meimi, Pamela, Keristy and Julie to name a few, Im sure it should include the whole resort team , thankyou so much for making our memorable stay. We came to relax, and certainly achieved that with this venture, would definetly come back again. P.S loved the fish spa

Bonjour Pumpop14, Thank you for your detailed and thoughtful feedback. We are delighted to hear that your stay with us was such a memorable experience. It’s great to hear that your dining experience at Kwee Zeen met your expectations. We’ll be sure to pass on your compliments to the team for their excellent work. We are equally pleased that our Ambassadors made a positive impact on your stay. We look forward to welcoming you back for another relaxing stay in the future. Thank you once again for choosing Sofitel Singapore Sentosa. Warm regards, Daren Tan Rooms Division Manager

との提携 TripAdvisor

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