ソフィテルシンガポールセントーサ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 2,887 件のレビュー

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2 Bukit Manis Road, Sentosa, 099891 シンガポール, シンガポール

説明

ホテルのその他の情報

  • 豊かな緑に囲まれ、南シナ海のパノラマビューを望む、静かなサンクチュアリ

  • 食欲をそそり、味覚を満足させる素晴らしいお料理

  • Family and FurKid-friendly resort with outdoor dining and green surroundings

  • 33-metre pool amid lush gardens

  • Four restaurants and bars serving global and local flavours with French flair

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ホテル所在地

ソフィテルシンガポールセントーサ

2 Bukit Manis Road, Sentosa
099891 シンガポール
シンガポール

GPS:1.24517, 103.827905

電話番号
ファックス +65 6275 0228

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  2,887 件のレビュー

トリップアドバイザーの評価  4.5/5  6,946 件のレビュー

A peaceful getaway!

トリップアドバイザーの評価 4.0/5

AlbaSinghBhawnani トリップアドバイザー認証口コミ

We absolutely enjoyed our stay at the resort to celebrate the new year. The staff is efficient. Breakfast and food options are amazing. We were fortunate to have one of their newly renovated suites so everything was nice and clean. There were teething issues with new installed amenities in the bathroom, which was shared as feedback with the staff. Location of the hotel is excellent. They provide complimentary shuttle to the rest of the island, which is quite beneficial.

Bonjour AlbaSinghBhawnani, Thank you for sharing your kind feedback. We are delighted to hear that you enjoyed your stay with us, and that our Ambassadors were able to make your New Year celebration special. We also appreciate your constructive feedback regarding the teething issues with the new amenities in the bathroom. Our Ambassadors will certainly look into it to ensure everything is in perfect order for future guests. We look forward to welcoming you back soon. Warm regards, Daren Tan Rooms Division Manager

Extremely Poor Service – Zero Hospitality, Zero Care, Not a Luxury Hotel

トリップアドバイザーの評価 1.0/5

CAHimanshuK トリップアドバイザー認証口コミ

Extremely Poor Service – Zero Hospitality, Zero Care, Not a Luxury Hotel I stayed at Sofitel Singapore Sentosa from 4th January to 8th January with my family, including two kids, along with two other families. This was without doubt the worst experience I have ever had at any so-called luxury hotel. Shocking Arrival & No Basic Hospitality After a long international journey, there was no welcome drink, no water offered, and no staff member to greet us or even ask if we needed water. This is basic hospitality, which Sofitel completely failed to deliver. We arrived as three families carrying around 10 bags. Due to congestion at the porte-cochère, our van parked 10–20 meters away. Despite this, the bellboy refused to assist and rudely told us to carry all our luggage ourselves to the reception counter. This was humiliating and unacceptable for a luxury resort. Rude, Untrained & Insensitive Staff The concierge staff were extremely rude and unprofessional. They clearly do not know how to speak to guests. The worst incident occurred when my friend’s daughter fell and cut her right leg, and blood was coming out. I immediately rushed to the reception for urgent help. At the desk, there was only one staff member present, Mr. Denial. When I informed him that it was an emergency, he behaved very rudely, said he was busy with another guest, and showed no urgency or concern. Even after finishing with the other guest, he did not ask what the emergency was or whether the child needed help. This level of insensitivity during a medical emergency is completely unacceptable. No Drinking Water in Rooms There were no complimentary water bottles provided in the room. Guests are expected to drink tap water from the bathroom, which is shocking—especially when staying with children. Missing Essential Facilities • No gym inside the hotel; guests must walk 15 minutes or depend on a shuttle every 30 minutes. • Not family-friendly: no kids’ activity area, no engagement for children. • No Indian food options, making dining difficult for families. Poor Maintenance & Overpricing The pool and outdoor areas are broken and poorly maintained. Despite charging premium prices, the hotel offers absolutely no value for money. This property is overpriced, poorly managed, and completely fails luxury hospitality standards. My personal experience was very bad, and I would strongly advise families—especially those with kids—to avoid this hotel.

Bonjour CAHimanshuK, Thank you for sharing your feedback. We are deeply sorry to hear about your experience during your stay with us. Please accept our sincere apologies for not meeting the standards of service that you expected from us. The concerns you’ve raised regarding the lack of hospitality upon your arrival, as well as the unfortunate incident involving the medical emergency, are of great concern to us. We will certainly address these issues with our Ambassadors to ensure that such situations do not occur again, and that all our guests receive the prompt attention and care they deserve. Additionally, we regret the inconvenience caused by the missing amenities and facilities during your stay. Your feedback about the lack of water in the rooms, as well as the facilities, has been noted and will be discussed for improvements. Once again, we truly apologise for your experience and appreciate you bringing these matters to our attention. We take your comments seriously and will work with our team to make necessary changes. Warm regards, Daren Tan Rooms Division Manager

A memorable stay at Sofitel Sentosa with minor upgrades needed

トリップアドバイザーの評価 4.0/5

TST274 トリップアドバイザー認証口コミ

I stayed at Sofitel Sentosa for two nights and had an overall pleasant experience. Sam at the hotel entrance was warm and welcoming and Don at the reception made the check-in process smooth and efficient. There is a fish spa in this hotel which is a casual, complimentary activity located outdoors next to LeBar. It is a small fish pond where you can dip your feet in and let the small fishes nibble at the dead skin on your feet, creating a mild exfoliation effect and a uniquely ticklish sensation. It is novel, light-hearted addition to the resort experience. We dined at The Cliff, where Wilson and Emma were attentive and professional. The food was served promptly and was enjoyable. We were especially appreciative of the complimentary chocolate cake provided for my son’s birthday — a thoughtful gesture that made our stay even more memorable. The bar offered a lovely evening ambience and redeeming our drink vouchers there as Accor plus members was a relaxing experience. The hotel’s landscaping and decorative features are lovely and thoughtfully maintained, though we did notice a few cobwebs on top of a lighted lamp just outside Le Bar; addressing such small details could make the overall impression even more polished. The room was quiet and serene, surrounded by lush greenery, and the sound of birds enhanced the resort-like atmosphere. We also appreciated the in-room amenities, including the complimentary Nespresso coffee machine and TWG tea, which added a nice touch of comfort and convenience to our stay. The bathroom was spacious, with a very strong shower pressure, which was excellent. The design is a standout feature, particularly the colourful mosaic tiles in the shower and wet areas, which add character and visual interest compared to more conventional hotel bathrooms. That said, signs of wear and tear were noticeable, with a few tiles becoming loose. Positively, after contacting the One-Touch hotline, a mechanic arrived within 10 minutes to address the issue, demonstrating the hotel’s efficient service recovery. Requests for additional towels were also fulfilled promptly. The shampoo, conditioner, body wash, and body lotion provided in the rooms are from Balmain, supplied in recyclable dispensers, helping to reduce waste while still offering a premium experience. As a small suggestion, adding a bidet in the toilet could further enhance guest comfort, as this is a feature commonly found and appreciated in many hotels worldwide. Additionally, switching from bar soap to liquid or pump soap in the bathroom could be a more sustainable option, helping to reduce wastage while maintaining guest convenience. The shuttle bus service was another highlight — it operates very punctually every 15 minutes from 7am to 11:30pm and provides convenient access to HarbourFront Exit D, which is directly connected to VivoCity with a wide variety of dining and shopping options. The drivers were also consistently courteous and friendly. One minor drawback was that the lift at Peace wing made a noticeable creaky sound when closing, which could be a bit startling at first. While it didn’t affect functionality, a smoother closing would improve the overall feel. Overall, while certain areas of the hotel would benefit from refurbishment as they feel slightly dated, the charm, location and attentive service clearly reflect the hotel’s strong potential. With thoughtful upgrades and ongoing maintenance, Sofitel Sentosa could once again fully showcase its elegance and remain a standout resort destination.

LOVELY RESORT

トリップアドバイザーの評価 5.0/5

Inspire49530822051 トリップアドバイザー認証口コミ

We recently spent 2 weeks at Sofitel Singapore Sentosa Resort and Spa and enjoyed every minute. The rooms were a good size and very clean, the facilities were lovely and the regular shuttle to the MRT and VivoCity Shopping Centre was particularly convenient. While all staff were always helpful and friendly, we would particularly mention concierge Daniel, pool manager Alson and Maître d Peter whose hospitality ensured our holiday was exceptional.

Wonderful relaxing hotel

トリップアドバイザーの評価 5.0/5

TheGriffithsOzFamily トリップアドバイザー認証口コミ

Relaxing, family friendly hotel. Staff were very helpful, rooms were very spacious and clean. Hotel ambience made this a wonderful experience. The highlight of this stay was the fish spa! Loved it. The pool was lovely and deep for swimming as well.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 2,129 件のレビュー 7.1/10 客室
  • 3,517 件のレビュー 8.5/10 サービス
  • 24 件のレビュー 6.5/10 インターネット
  • 1,629 件のレビュー 8.7/10 料理
  • 1,168 件のレビュー 7.8/10 雰囲気
  • 848 件のレビュー 6.1/10 設備
  • 713 件のレビュー 8.5/10 朝食

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。