ソフィテル シンガポール セントーサ リゾート&スパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 3,474 件のレビュー

ベストレートをお約束
ソフィテル シンガポール セントーサ リゾート&スパ - Image 1
ソフィテル シンガポール セントーサ リゾート&スパ - Image 2
ソフィテル シンガポール セントーサ リゾート&スパ - Image 3
ソフィテル シンガポール セントーサ リゾート&スパ - Image 4
2 Bukit Manis Road, Sentosa, 099891 シンガポール, シンガポール

説明

ホテルのその他の情報

  • 海のパノラマ ビューと緑豊かな緑に囲まれた静かなできる安息の場

  • 食欲をそそり、味覚を満足させる素晴らしいお料理

  • 広大な屋外スパガーデンを併設する、数々の受賞歴を誇るSoSPA

  • お子様にお食事と楽しいアクティビティを提供するMyKidsパッケージ

  • ユニークなお飲物でくつろいでいただけるMyGlassパッケージ

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ソフィテル シンガポール セントーサ リゾート&スパ

2 Bukit Manis Road, Sentosa
099891 シンガポール
シンガポール

GPS:1.24517, 103.827905

電話番号
ファックス +65 6275 0228

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  3,474 件のレビュー

トリップアドバイザーの評価  4.5/5  6,883 件のレビュー

Check in delays

トリップアドバイザーの評価 1.0/5

Nehamit ファミリー - トリップアドバイザー認証口コミ

Have been here - called a couple of times already. When it comes to checkouts the hotels don’t allow you to extend but room not available for parents even though it’s nearly an hour past checkin. Not happy with the service and staff comms. In 425 now so if Sofitel team is listening then hopefully we can get your attention somehow.

Bonjour Nehamit, Thank you for taking the time to share your experience with us. We sincerely regret the delay during your check-in and any frustration it may have caused. Please be assured that our Ambassadors strive to accommodate every guest seamlessly, and we truly appreciate your patience while we worked to resolve the matter. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We are pleased that the situation has been addressed and hope the rest of your stay has been enjoyable. Should you require any further assistance, please do not hesitate to reach out to our team. Warm regards, Daren Tan Rooms Division Manager

Sofitel hotel falls short of being a luxury hotel

トリップアドバイザーの評価 2.0/5

Excursion45109667925 ファミリー - トリップアドバイザー認証口コミ

Sofitel Review I will likely never stay at another Sofitel hotel again. While it markets itself as a luxury brand, it falls far short of that standard. Categorizing this particular hotel as luxury is misleading. Despite opening in 2015, the rooms at Sofitel Singapore Sentosa feel worn and outdated. There’s no sense of luxury—no “wow” factor. Even basic amenities are lacking. Most high-end hotels stock the in-room fridge with water and beverages—this one doesn’t. A functioning A/C is a baseline expectation at any hotel, let alone one claiming to be luxury. Our thermostat barely budged after hours, even after technicians visited and claimed they had fixed it. This is simply unacceptable. When I inquired about the hotel shuttle for an off-site dinner, the concierge dismissively said no and that we’d need a taxi. Instead of offering to arrange one, he immediately moved on to assist the next guest in booking theirs. The lack of attentiveness and service inconsistency stood out. Sofitel is supposedly Accor’s flagship luxury brand, but its execution is inconsistent across locations. Based on both my experience and other reviews, service, management, and overall quality vary too much to justify its luxury branding. I cannot recommend this hotel and, frankly, wouldn’t consider staying at another Sofitel. If you have a family and seeking to stay on Sentosa Island I highly recommend finding a hotel closer to the amusement and entertainment venues there.

Bonjour Excursion45109667925, Thank you for taking the time to share your experience. We are truly sorry that your stay did not meet expectations and regret the disappointments you encountered. Ensuring a seamless and luxurious experience is at the core of what we do, and it is disheartening to learn that we fell short during your visit. Your concerns regarding the accommodation, air conditioning, and guest service have been carefully noted. Comfort and attentiveness are fundamental to our service, and we sincerely apologise for any inconvenience caused. The issues raised have been shared with our teams for immediate review, and we will be addressing them to ensure a higher standard of hospitality. We understand your sentiments and regret that this experience has impacted your perception of Sofitel. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. Should you consider returning in the future, we would love the opportunity to restore your confidence in us. Warm regards, Daren Tan Rooms Division Manager

1 hour repetitive requests to get 100 ml milk for baby. Pathetic Service at Sofitel sentosa singapore

トリップアドバイザーの評価 1.0/5

Go30198776178 ファミリー - トリップアドバイザー認証口コミ

Checked in on 19th March 2025 for a 3 night stay with a 4 year old. Asked for a glass of hot milk at 11 pm for the baby. Firstly the lady on the call said room service is closed. I asked that milk is for my 4 year old, and no hotel in the world denies this service. She said she will get this done, 5 calls made, in 5th call I have to be assertive and literally angry. The milk came after this. Only 100ml was delivered. The delivery guy said we normally give half of this , this 100ml is big for us. He said he is alone in this property at night . May be he is fooling me , If you are considering Sofitel Sentosa for family stay, my suggestion is never book this pathetic property. This is my first day . I will try to post more reviews in coming days

Bonjour Go30198776178, Thank you for taking the time to share your experience with us. We sincerely regret to hear about the difficulties you faced in requesting milk for your child. Ensuring the comfort and well-being of our guests, especially families, is of utmost importance to us, and we are truly sorry that this was not reflected in your experience. Please rest assured that this is not the level of service we strive to provide. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We have addressed this matter with our Ambassadors to ensure that such requests are handled with greater urgency, care, and attentiveness moving forward. Please know that we are always here to assist, and should you require anything during the rest of your stay, our team is ready to support you. We truly appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us. Warm regards, Daren Tan Rooms Division Manager

Short Escape

トリップアドバイザーの評価 4.0/5

SunyiLim トリップアドバイザー認証口コミ

Comfy big room and bed. Nice place for short getaway. Had room service. Food portion was big (for me). Breakfast can be better but still good. Had some issues during check-in. Thank you to the receptionist, Princess, for her kind assistance.

Bonjour SunyiLim, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the comfort of our spacious rooms and found our resort to be a wonderful escape. It is also great to know that our in-room dining portions met your expectations. We appreciate your feedback on breakfast and will share your comments with our culinary team as we continually refine our offerings. It is also heartening to hear that our Ambassador, Princess, provided kind assistance during your check-in—she will be delighted to know she made a positive impact on your stay. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We look forward to welcoming you back for another rejuvenating retreat. Warm regards, Daren Tan Rooms Division Manager

Greener Singapore escape.

トリップアドバイザーの評価 5.0/5

Annemaree G トリップアドバイザー認証口コミ

Had a fabulous and relaxing stay, staff are very helpful and professional. Excellent value on a Luxury escape deal. Only disappointment is that there is no gym on site. A shuttle to neighbouring hotel required. A great location for a greener Singapore escape.

Bonjour annemareeg2022, Thank you for sharing your experience with us. We are delighted to know that you had a relaxing stay and appreciated the warm hospitality of our Ambassadors. Nestled amidst lush greenery, our resort offers a serene escape from the city, and we are pleased that you found it to be a wonderful retreat. We appreciate your feedback regarding the gym facilities. While we currently offer complimentary access to a fitness centre nearby with a convenient shuttle service, we understand the added convenience of having one within the resort. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests, and we will certainly share this with our management team for consideration. It was a pleasure to have you with us, and we hope to welcome you back for another tranquil getaway on Sentosa. Warm regards, Daren Tan Rooms Division Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 842 件のレビュー 8.5/10 ロケーション
  • 2,039 件のレビュー 7/10 客室
  • 2,759 件のレビュー 7.8/10 サービス
  • 28 件のレビュー 5.5/10 インターネット
  • 1,047 件のレビュー 7.6/10 料理
  • 949 件のレビュー 7.5/10 雰囲気
  • 566 件のレビュー 6.6/10 清潔さ
  • 521 件のレビュー 5.9/10 お値打ち度

Powered by Trustyou

周辺の他の施設

シンガポールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。