The Harlow Hotel By Accor 3 étoiles

Note Avis clients (Note ALL) 3.4/5 156 avis

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
The Harlow Hotel By Accor - Image 3
The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, Royaume-Uni

Description

Les plus de l'hôtel

  • À 16 minutes de l'aéroport de Londres Stansted - réservez votre forfait Park&Fly

  • Animaux de compagnie acceptés

  • Parking privé de 100 places sur place

  • 9 salles pour réunions et événements

  • Espace bar avec chaînes sportives en direct disponibles

Nos hébergements

Localisation de l'hôtel

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
Royaume-Uni

GPS:51.75578, 0.126321

Téléphone

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux acceptés
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

The Sculpt Bar

Détendez-vous dans notre bar moderne, avec un choix de vos boissons préférées et une variété d'en-cas à la carte. Les fans de sport pourront aussi voir des matchs sur TNT Sports.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  3.4/5  156 avis

Note TripAdvisor  3.2/5  1 031 avis

Good stay

Note TripAdvisor 5.0/5

Nathan C Avis TripAdvisor

Great staff and very welcoming. Special thanks to Giusppe and Roxy for being so helpful and accomodating. We were very surprised but the relaxing and professional atmosphere and delicious pizzas. Rooms are very clean and good value for money.Will definitely stay again.

Dear Guest, Thank you very much for taking the time to share your kind feedback following your recent stay with us. We are delighted to hear that you found our team welcoming and that Giuseppe and Roxy made such a positive impression with their helpful and accommodating service. It’s wonderful to know you enjoyed the relaxing and professional atmosphere, as well as our pizzas, and that you found the rooms clean and good value for money. Your comments are greatly appreciated and will be shared with the team as encouragement to continue delivering high standards of service. We truly hope to welcome you back again very soon. Kind regards, The Harlow Hotel Management Team.

Fantastic

Note TripAdvisor 5.0/5

ForelocksMassage Avis TripAdvisor

Wonderful, tried their very best to make everyone enjoy. The team of staff is doing their job with excellency and make guest more feel at home than anywhere.

Dear Guest, Thank you for your wonderful review. We are delighted to hear that you felt so well looked after and that our team helped create such an enjoyable and welcoming experience during your stay. Knowing that our staff made you feel at home truly means a great deal to us, as this is exactly the atmosphere we strive to create for every guest. Your kind words will be shared with the team as motivation to continue delivering excellent service. We hope to have the pleasure of welcoming you back again in the near future. Kind regards, The Harlow Hotel Management Team.

Christmas Party

Note TripAdvisor 4.0/5

AdgeBergkamp Avis TripAdvisor

Our Company Christmas Party night was at The Harlow Hotel. Over 80 people were well catered for, food, bar, DJ, function room - all very good A few of us stayed over and although the rooms are dated, they are clean and functional Staff were all very friendly Good value for money

Dear Guest, Thank you for taking the time to share your feedback following your company Christmas party with us. We are pleased to hear that the event was well catered for and that you enjoyed the food, bar service, DJ, and function space, as well as the overall value for money. We’re also glad to know that those who stayed overnight found the rooms clean and functional, and we appreciate your honest comments regarding the décor. Please be assured that we continue to invest in maintaining comfort, cleanliness, and reliability across the hotel. Your kind words about our friendly team are particularly appreciated and will be shared with them. We hope to have the opportunity to welcome you back again in the future, whether for another event or a leisure stay. Kind regards, The Harlow Hotel Management Team.

Dishonesty and terrible customer service

Note TripAdvisor 1.0/5

Honestjohn2020 Avis TripAdvisor

I am absolutely furious with this hotel. It states very clearly on Google maps that it offers free pet friendly stays, this was the only reason I booked it. On checking in I was held to ransom for a £30 pet fee, that's £15 each for the same room! The receptionist first claimed she was the manager and then back peddled. She said she was only the duty manager and had no authority to waive the fee, even though she was produced the evidence of their false claim. She claimed Google maps is not their website, however they are advertising their business on it. According to her it doesn't count and they have no control what Google maps puts! Absolute rubbish every other hotel has pets allowed or not, fees apply, they have FREE expressly written underneath. If it isn't correct that is their fault and responsibility. A chain the size of Accor would have someone who's job it is to ensure correct advertising. What is really appalling is being presented with the evidence they refused to accept it. The correct thing to do is put your hands up waive £30 and get it corrected. For having their error pointed out in the interest of customer relations taking a £30 hit is cheap and the least they should be doing. I could have easily got cheaper hotels that do have a pet fee. Disgusting belligerent attitude to their false advertising and I was told it was my fault for not checking their specific site. Obviously everyone is expected to check every possible website the company could be on before booking! Accor someone hasn't done their job, just put your hands up and sort it. Don't expect customers to pay for your mistakes!

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that there was a miscommunication regarding our pet policy during your stay. Our team endeavoured to explain the information available at the time, and we regret that this caused frustration. Your comments have been noted and shared internally for review. Kind regards, The Harlow Hotel Management Team.

Slechtste hotel ooit !!

Note TripAdvisor 1.0/5

Esther v Voyage solo - Avis TripAdvisor

Slechtste hotel ooit. Oud en vies. Er is een restaurant maar daar kun je ‘s avonds niet eten. Dus moet naar het ongezellige luidruchtige café. Alleen snack eten en natuurlijk geen wisselgeld. Ook is het betaald parkeren. Het bedrag voor parkeren en hond wordt vervolgens 2 x afgeschreven. Feest met zeer luidruchtig volk. Echt een afrader

Dear Esther, Thank you for sharing your feedback. We're very sorry to hear that your experience at The Harlow Hotel By Accor was disappointing. We sincerely apologise for the issues you encountered, including the limited dining options, lack of change in the café, and the duplicated parking and pet charges. Your concerns are being taken seriously, and we are reviewing our processes to ensure these matters are resolved and not repeated. We also regret the disruption caused by noise during your stay. Creating a peaceful and welcoming environment is important to us, and we are working to improve this for all guests. Thank you again for your comments—they are important in helping us make meaningful improvements. Kind regards, The Harlow Hotel By Accor Management Team

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 253 avis 7.6/10 Site
  • 697 avis 6.5/10 Chambre
  • 606 avis 7.4/10 Service
  • 10 avis 6.9/10 Internet
  • 356 avis 6.9/10 Propreté
  • 241 avis 5.4/10 Petit déjeuner
  • 212 avis 3.5/10 Repas
  • 210 avis 4.9/10 Qualité/prix

Dispensé par Trustyou

Nos autres établissements à proximité

Tous nos hôtels à Harlow

Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.