The Harlow Hotel By Accor 3 étoiles

Note Avis clients (Note ALL) 3.4/5 150 avis

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
The Harlow Hotel By Accor - Image 3
The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, Royaume-Uni

Description

Les plus de l'hôtel

  • À 16 minutes de l'aéroport de Londres Stansted - réservez votre forfait Park&Fly

  • Animaux de compagnie acceptés

  • Parking privé de 100 places sur place

  • 9 salles pour réunions et événements

  • Espace bar avec chaînes sportives en direct disponibles

Nos hébergements

Localisation de l'hôtel

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
Royaume-Uni

GPS:51.75578, 0.126321

Téléphone

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux acceptés
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

The Sculpt Bar

Détendez-vous dans notre bar moderne, avec un choix de vos boissons préférées et une variété d'en-cas à la carte. Les fans de sport pourront aussi voir des matchs sur TNT Sports.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  3.4/5  150 avis

Note TripAdvisor  3.2/5  1 028 avis

Dishonesty and terrible customer service

Note TripAdvisor 1.0/5

Honestjohn2020 Avis TripAdvisor

I am absolutely furious with this hotel. It states very clearly on Google maps that it offers free pet friendly stays, this was the only reason I booked it. On checking in I was held to ransom for a £30 pet fee, that's £15 each for the same room! The receptionist first claimed she was the manager and then back peddled. She said she was only the duty manager and had no authority to waive the fee, even though she was produced the evidence of their false claim. She claimed Google maps is not their website, however they are advertising their business on it. According to her it doesn't count and they have no control what Google maps puts! Absolute rubbish every other hotel has pets allowed or not, fees apply, they have FREE expressly written underneath. If it isn't correct that is their fault and responsibility. A chain the size of Accor would have someone who's job it is to ensure correct advertising. What is really appalling is being presented with the evidence they refused to accept it. The correct thing to do is put your hands up waive £30 and get it corrected. For having their error pointed out in the interest of customer relations taking a £30 hit is cheap and the least they should be doing. I could have easily got cheaper hotels that do have a pet fee. Disgusting belligerent attitude to their false advertising and I was told it was my fault for not checking their specific site. Obviously everyone is expected to check every possible website the company could be on before booking! Accor someone hasn't done their job, just put your hands up and sort it. Don't expect customers to pay for your mistakes!

Good value, clean, good food and friendly helpful staff.

Note TripAdvisor 5.0/5

marcusantonias Avis TripAdvisor

A good location with reasonable access for central London. A pleasant atmosphere with a bijoux and friendly bar area. We found the Hotel to be excellent value although we were part if a coach trip. The room was quiet snd we slept well. Great customer service. Good food, we had an early dinner as part of a coach trip so that we could make it in good time for The Abba Experience in London. The room was clean and tidy, just as expected and all the staff were friendly and very helpful, particularly Roxana and Jacklin who oversaw our dining and breakfast experience. Roxana was very professional but also very friendly and made us feel very welcome.

Dear Marcus, Thank you so much for taking the time to share your feedback about your recent stay at Harlow Hotel. We’re delighted to hear that you found our hotel to be great value, clean, and well-located with reasonable access to central London. It’s wonderful to know that you enjoyed the friendly and helpful service from our team, especially Roxana and Jacklin, who made your dining and breakfast experience special. We’re also glad you appreciated the pleasant atmosphere in our bar area and that you had a quiet, comfortable night’s sleep. We hope you had a fantastic time at The Abba Experience in London, and we look forward to welcoming you back on your next visit. Warm regards, The Team at Harlow Hotel

Hired room/wake

Note TripAdvisor 5.0/5

debbie V Avis TripAdvisor

Held a wake in The Norfolk Room which was perfect. The staff were very attentive throughout., and the food was good. Everything was handled smoothly and respectifully.

Dear Debbie, Thank you for sharing your experience following the recent wake held in The Norfolk Room at Harlow Hotel. We are deeply honored that you entrusted us with such an important occasion. It means a great deal to us to hear that everything was handled smoothly and respectfully, and that our team provided attentive support throughout. We are glad the food met your expectations and that the room suited your needs. Please accept our heartfelt condolences once again, and know that we are here for you should you ever need our support in the future. With sincere sympathy, The Team at Harlow Hotel

Always a great stay

Note TripAdvisor 5.0/5

958sammyh Avis TripAdvisor

I’ve stayed here a few times now. Each time has been great. The receptionist Ufuoma is always so welcoming with her fabulous smile, plus she’s super efficient and professional in her role. I will continue to visit when I travel from Stansted or visit friends this way. Rooms always clean and comfortable - a plus point for me is the use of a super hot bath. There’s a hair dryer and kettle for tea and coffee - everything you need really. I always book the buffet breakfast, which is plentiful and tasty. I will be back soon, thanks.

Thank you very much for taking the time to share such a detailed and positive review. We are delighted to hear that you consistently enjoy your stays with us and that our team continues to make you feel welcome. Your kind words about Ufouma will be shared with her, and we are pleased to know her professionalism and warm approach made a positive impression. It is also encouraging to hear that you find the rooms clean and comfortable and that the in-room amenities and breakfast offering meet your expectations. We are particularly pleased that the buffet breakfast remains a highlight of your visits. We truly appreciate your loyalty and look forward to welcoming you back again very soon. The Harlow Hotel Management Team.

Slechtste hotel ooit !!

Note TripAdvisor 1.0/5

Esther v Voyage solo - Avis TripAdvisor

Slechtste hotel ooit. Oud en vies. Er is een restaurant maar daar kun je ‘s avonds niet eten. Dus moet naar het ongezellige luidruchtige café. Alleen snack eten en natuurlijk geen wisselgeld. Ook is het betaald parkeren. Het bedrag voor parkeren en hond wordt vervolgens 2 x afgeschreven. Feest met zeer luidruchtig volk. Echt een afrader

Dear Esther, Thank you for sharing your feedback. We're very sorry to hear that your experience at The Harlow Hotel By Accor was disappointing. We sincerely apologise for the issues you encountered, including the limited dining options, lack of change in the café, and the duplicated parking and pet charges. Your concerns are being taken seriously, and we are reviewing our processes to ensure these matters are resolved and not repeated. We also regret the disruption caused by noise during your stay. Creating a peaceful and welcoming environment is important to us, and we are working to improve this for all guests. Thank you again for your comments—they are important in helping us make meaningful improvements. Kind regards, The Harlow Hotel By Accor Management Team

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 251 avis 7.6/10 Site
  • 694 avis 6.5/10 Chambre
  • 595 avis 7.2/10 Service
  • 9 avis 6.7/10 Internet
  • 357 avis 6.8/10 Propreté
  • 237 avis 5.3/10 Petit déjeuner
  • 213 avis 3.2/10 Repas
  • 210 avis 4.6/10 Qualité/prix

Dispensé par Trustyou

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Tous nos hôtels à Harlow

Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.