Note Avis clients (Note ALL) 3.8/5 273 avis
The Harlow Hotel By Accor
CM18 7BA HARLOW
Accès: 1.61 km / 1 mi 23 min à pied / 3 min en voiture
Accès: 4.35 km / 2.7 mi 53 min à pied / 8 min en voiture
Accès: 6.92 km / 4.3 mi 1 hrs 39 min à pied / 13 min en voiture
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Les avis de nos clients
Avis 100% authentiques de nos clients ayant séjourné à cette adresseEn savoir +
Note TripAdvisor 3.0/5
LoveTravel302953 Escapade entre amis - Avis TripAdvisor
We booked this hotel via booking.com and paid immediately. Proof on bank statement 21/12/2022 .for 3 nights 24/12 to 27/12/2022.when we checked in we were asked to.pay,I questio ed why? And was told booking .co. only guarantee booking🤔 .so we paid again using rge same debit card.we retured to our room and on e rested I decided to check my bookibg and statement,only to find payment had been taken on 21/12.We approached the receptionist on duty and explained the situation who contacted her durty manager.I was informed a refund had been authorised to my card.As of to date I am still waiting for the said refund of £210.43.despite numerous attempts to contact the hitel and emails.I am not prepared to comment further on the hotel otber than to say we wont stay there again duecto this incompetence and stress it has caused me.
Dear Lovetravel302953 Thank you so much for taking time to and comment on your experience. I am sorry to hear about the negative experience you encountered during your stay. I know this has now been fully rectified. However if its not the case please get in touch with me directly. At Harlow Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Nuwan Jayasena General Manager
Note TripAdvisor 5.0/5
dilip212015 En couple - Avis TripAdvisor
We were moved to The Harlow due to flight cancellations.terrible experience 🥲 Luke and girls - Lotie, Holy ( they both looked like twin sisters! ) , Mia, chef , bar staff and reception teams deserves applauding for outstanding care. A big thank you guys for making our stay, food , service and hospitality a fantastic experience. Something we will remember forever. We may all have a reunion next year😂 Best wishes and a merry Christmas and a happy New Year .
Dear dilip212015 Wow thank you so much for your review and kind words. This means lot to me and my team. I do have a really lovely team and your feedback justify all the hard work we put through to look after our valued guests. Especially when needed the most with difficult situations such as yours. Really hope to welcome you back again to the hotel at some point for an experience without the stresses you had to go through due to flight cancelation. Kind Regards Nuwan Jayasena General Manager
Open Doors - Snow Rescue
Note TripAdvisor 5.0/5
Lovin0utdoors Voyage solo - Avis TripAdvisor
I arrived dishevelled at 11.30pm on the night of Sunday 11th December. For those of you living out of the area there had been a huge snowfall from 7pm to midnight and hundreds of cars were caught on the roads. The motorways were at a total snails pace. I had limped along the A414 for 3.5 hours. Drivers pushing cars etc. I could get no further. Every room at Harlow Hotel was taken, but the staff made many people welcome. Warm drinks, shelter and compassion. Big shout to Luke, Carla. And Trevor who dug me out of the carpark the following morning. Can't thank them enough. There will be many rescue stories from that night! A night to remember!!
Dear Lovin0utdoors Very much appreciate you taking time to review on your stay with us. I hope you have reached home safely and now are with loved ones. I am happy we were abele to help and accommodate as much as people on that day due to situation. Thank you so much for the very nice comments about my team. This means a lot to me and my team. I have personally thanked all my colleagues you mentioned. They were all very compassionate and true hospitality Heartist. And yes we did many rescue other cars and guests on the following day as well. Please visit us again if you in the area in future. Kind Regards Nuwan Jayasena General Manager
Note TripAdvisor 5.0/5
Trail339288 Voyage solo - Avis TripAdvisor
I had to come off the M11 as the road was incredibly dangerous. I managed to get to this hotel and book a room around 9:30pm, I was the first of many people who turned up. Gemma in reception made me feel welcome and sorted my room out quickly so I could have some food. Micky, the chef for the night was about to leave but he went back to the kitchen so I could have a hot meal, he could have easily just gone home but went the extra mile for me. I was trying to get home to my family as it was my birthday on this day and I’d been away on business and flights had all been delayed. Luke who worked the bar (and seemed to help look after a lot more than that too) pulled me a nice cold pint and wished me a happy birthday, it was a nice touch. The staff are what made this hotel stay. Granted it’s not where I would maybe choose to stay as it’s a bit tired and basic but I’ve stayed in 5 star hotels with service not as good as here. Thank you Harlow Hotel.
Dear Trail339288. We are thrilled to read this amazing 5 star review and thank you for choosing us to stay with us, though the cirmastance were not ideal on the day. However I am pleased to hear that we managed to respite on the day and our teams took good care of you. Thank you for your beautiful feedback about my team. I have personally thanked Luke, Mike and Gemma for there professionalism. . Please visit us again if you are in the area. Hopefully it will be not as chaotic as this time but for a much better delightful experience. Thank you Nuwan Jayasena General Manager
Note TripAdvisor 5.0/5
dman212014 Avis TripAdvisor
My daughter chose to have her wedding ceremony and reception at the Harlow Hotel. Our booking was made with Nikki who guided us through the various options and we worked out what we wanted for the bIg day. She was extremely friendly, knowledgeable and gave us some great advice. The rooms we had for the ceremony looked amazing on the day especially with the addition of the drapes which transformed the space. All through the day we were attended to by Nikkis team who could not have been any more helpful or kind to our guests and us. Everything when very smoothly for the whole day and nothing was too much trouble. The food for the wedding breakfast was lovely as was the evening buffet. Bar staff during the event were fantastic and very friendly. Everyone told us what a wonderful time they had and even my mother in law was impressed! I would totally recommend this hotel for any event you may be planning. Reasonable prices and great service. My special thanks and appreciation go to Nikki,Alice, Lucy, Lottie, Mia, Diana and Luke. Thank you all so very much for your hard work and making our daughter's wedding day so special.
Dear dman212014 Thank you ever so much for this wondaful review. Firstly, many congratulations to Samantha and Alex on there big day, and wish them all the success in there new chapter in life. Thank you so much for choosing and making The Harlow hotel to host this momentous day. I am thrilled to read that you have enjoyed all aspects of the day. I have passed your rewarding comments on to all you mentioned as well as my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you in the near future. Kind Regards Nuwan Jayasena General Manager
En partenariat avec TripAdvisor
* Prix à partir de, pour une nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (TVA et taxe de séjour incluses) le plus bas pour l’hébergement concerné, constaté sur le site all.accor.com ce jour, pour un séjour d’une nuit dans les 7 prochains jours. Variable selon la période et la disponibilité. Le prix nest garanti quau moment de la réservation. Toute réservation (à l’étranger) est payable dans la monnaie du pays où se situe l’hôtel. Seul le montant confirmé lors de la réservation dans cette monnaie-là est garanti. Nous vous donnons une estimation de la conversion dans votre monnaie, mais elle n’est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.Back to room price