Mercure Bedford Centre Hotel 4 estrellas

My stay was amazing! I was a bit too late for the food but ohwell….Hotel decor was to die for and the customer service was second to none! Special mentions to Shannon (bar), Adaora (bar), Swavek (bar), May (bar), Josh (reception) Hermes (reception), Delia (reception) Forgive me if i’ve spelt some names wrong but very good customer service from these guys! Nothing but smiles and great conversation. An asset to Mercure Bedford Centre Hotel

We stayed last night to visit mum who lives in Bedford. Absolutely beautiful room (suite) and the views are amazing. We had a lovely dinner in the Riverside restaurant and it was great to be able to take mum up to our room following it. Plenty of room to sit and chat with after dinner drinks before she went home. We had a great night's sleep, fabulous bed and linen. Breakfast this morning in the lovely breakfast room was very good and the view and watching the activity on the river was priceless. Also, the staff are wonderful. We will definitely be back. Thank you.

Although the hotel was perfectly placed for our family reunion it failed to live up to our expectations. The staff members were great and did their best but our room was freezing on the first night and despite efforts by the staff, we had to sleep in our dressing gowns to stay warm. The toilet was NOT clean and the showerhead was also dirty. The shower had body lotion instead of body wash, and there is no way to wash our private parts easily as it was a full-on shower type. The room wasn't cleaned on our second day and when we got back it was too late to get it done as the housekeeping staff had gone. We had a good time as we don't let these annoying things affect our enjoyment, but my overall review is POOR.

We booked a Christmas party night and were not disappointed. Fantastic value for money with a corkage option, food was good. Good communication throughout booking and staff were very helpful and attentive. Will be booking for next year.

DISSAPOINTING, Poor Xmas dinner experience, food appalling quality, Tiny piece of Trout swimming in sauce, Few vegetables. Friends had Turkey and commented on tiny thin slices being poor. Chef needs to be sacked, worst dinner experience.. Long delays and dinning room very cold. Hotel needs updating in main areas, looks tired. Breakfast, very average, dry. Room - Premium room very good, strange shower set-up, water floods on floor due to small shower tray. Comfy large bed and big Tele. Get room facing river. Location - Excellent. one minute walk into town. Located along picturesque river edge. Service - Apart from food very good.