Mercure Cardiff North Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 315 件のレビュー

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Mercure Cardiff North Hotel - Image 1
Mercure Cardiff North Hotel - Image 2
Mercure Cardiff North Hotel - Image 3
Mercure Cardiff North Hotel - Image 4
Circle Way East, Llanedeyrn, CF239XF CARDIFF, イギリス

説明

ホテルのその他の情報

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

当ホテルの客室

ホテル所在地

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
イギリス

GPS:51.508327, -3.147213

電話番号
ファックス +44 20 4602 9658

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Bay Restaurant

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  315 件のレビュー

トリップアドバイザーの評価  4.0/5  358 件のレビュー

Lovely hotel. Close to centre

トリップアドバイザーの評価 4.0/5

I914ZPcb トリップアドバイザー認証口コミ

Lovely hotel. Second time we’ve stayed here. Easy check in and check out. Parking is £10 a night, unless you have blue badge then there’s no charge. Room clean. Breakfast was great, had plenty of choice. Staff all seemed happy. Only had one little issue, the window didn’t shut fully. Besides that, great hotel.

Great service

トリップアドバイザーの評価 5.0/5

ST10AW トリップアドバイザー認証口コミ

Great service from Mohammed Jan. Food was generally good, but avoid the sticky toffee pudding, worst I’ve ever had. Tasted more like chocolate cake, very disappointing.

Decent for a functional overnight stay

トリップアドバイザーの評価 3.0/5

Rob-34567890 トリップアドバイザー認証口コミ

It’s an ok hotel for an overnight stay - buts it’s not 4 star despite the claim. Seems unreasonable to charge £10 for parking for a hotel way out of town. Rooms clean and decent sized but basic with poor lighting and they really ought to heat the rooms before people check in - it takes quite a while to get them warmer and more welcoming. Pleasant bar downstairs.

Not a great experience , Paying to park at your hotel , defective rooms

トリップアドバイザーの評価 2.0/5

vanguy1 トリップアドバイザー認証口コミ

Went for an event in cardiff , looked at the hotel on Booking.com , specifically picked it because it said "parking" yet no where did it state you had to pay over £10 for one night even though you were a guest at the the hotel. There appeared to be ample parking as to the right the car park still had spaces and to the left it was a large open area that was only about 20% full even though Cardiff was hosting the Welsh Rugby and was probably the busiest I had seen it. Staff appeared fairly robotic just going through the motions but I assume it was because it was fairly busy on the day. On getting in the room we noticed it was fairly cold , the room stat was not operating I possibly believe the temperature is set for the whole hotel. Lighting in the room was not adequate consisting of two round LED lights and two table lights for the whole large room. The sink in the bathroom appeared to be slow emptying and the water from the trap kept back filling into the sink , the chain on the plug was also broken. There was visible mold in the shower area and it just seemed very neglected. There was a puddle in the lift of unknown origin and appeared to still be there when we came back from town and the single lift was far too small for the amount of guests currently in the hotel. There was some sort of wet room opposite the toilets downstairs and a bad odour coming from that direction. Some of the reviews about this hotel seems suspect as there are far better places to stay in Cardiff and more reasonably priced with free parking.

Dear Ricky, Thank you for taking the time to share your feedback regarding your recent stay with us. I would like to address your concerns regarding parking, room conditions, and overall service. I understand your disappointment regarding the parking fee, which is outlined in our policies. We strive to provide ample parking for our guests, and I regret that this aspect did not meet your expectations. Your comments about the staff's demeanor are noted, and I appreciate your understanding of the challenges during busy periods. I am sorry to learn about the issues you encountered in your room, including the temperature, lighting, and bathroom facilities. Our maintenance team is committed to ensuring a comfortable experience, and your observations will be taken into account for future improvements. I also apologize for the cleanliness concerns you mentioned, as this is not reflective of our usual standards. Thank you for your feedback, as it is crucial for our continuous improvement. We hope to have the opportunity to welcome you back in the future. Kind Regards, Atanas Mladenov, Front Office Manager

Restaurant service

トリップアドバイザーの評価 5.0/5

Alison L トリップアドバイザー認証口コミ

Sanjay, who served us our evening meal was absolutely lovely. Attentive, very easy to communicate with and very professional. The food was delicious, service perfect 👌

Dear Alison, Thank you for your wonderful feedback regarding your dining experience. We are delighted to hear that Sanjay provided excellent service and that you enjoyed the delicious food. Your compliments will be shared with our team to continue fostering such high standards. Kind Regards, Atanas Mladenov, Front Office Manager

との提携 TripAdvisor

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