ibis budget Newport 2 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 404 件のレビュー

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164 Malpas Road, NP20 5PP NEWPORT, イギリス

説明

ホテルのその他の情報

  • Cost-effective hotel in South Wales with excellent transport links

  • Continental breakfast with tasty pastries and healthy options

  • Unfussy, modern rooms with free Wi-Fi and en-suite bathrooms

  • Just off the M4 and close to Newport attractions

  • Budget hotel near Newport train station and the city centre

当ホテルの客室

ホテル所在地

ibis budget Newport

164 Malpas Road
NP20 5PP NEWPORT
イギリス

GPS:51.602131, -3.005546

電話番号
ファックス +44 1633 859072

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • 全館禁煙

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  404 件のレビュー

トリップアドバイザーの評価  3.5/5  824 件のレビュー

Great friendly staff

トリップアドバイザーの評価 5.0/5

Andi C トリップアドバイザー認証口コミ

We were greeted like old friends. It's been a few months but we always stop here when passing, it is usually pretty reasonable and always clean. With a friendly welcome from Helen as she always does. Thanks again for making our stay a joy

Defo go back

トリップアドバイザーの評価 4.0/5

BackPacker785934 トリップアドバイザー認証口コミ

Great wee hotel for the money clean and everything you'd expect from a budget hotel nice breakfast included the staff where friendly also can't fault it really

A BIG NO NO NO (NEVER AGAIN)

トリップアドバイザーの評価 1.0/5

Velhaz Couples - トリップアドバイザー認証口コミ

We checked in late evening after a hectic day thought of resting in the room, when we found out that the toilet flush didn't work. We thought we would inform reception, and the receptionist gave us another room where the Aircon and Flush both did not work.Without wasting time, we informed reception again. I really wonder what kind of service is this? They apologised, saying its council fault, they are working along the roadside, which would take 20 mins. We said ok and went to eat. After coming back was the same thing. How come the flush button not working becomes the council fault? Imagine how bad was our situation? We cannot use the toilet. The exhaust doesn't work. I wish I could give zero ratings instead of 1star. Never coming back. Not recommended at all.👎👎👎

Dear Velhaz, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of our usual standards. T. During the time of your stay, there was an unexpected waterworks issue caused by maintenance near the hotel, which temporarily affected the water supply and, as a result, the operation of some systems such as the toilets in certain rooms. Our team did their best to manage the situation while waiting for the external works to be completed. We completely understand how inconvenient this must have been, especially after a long day of travel, and we appreciate your patience and understanding during an event that was unfortunately beyond our direct control. Kind regards, Noemi Alvarez, Ibis Budget Newport

Dire place not for families

トリップアドバイザーの評価 1.0/5

Joanna E ファミリー - トリップアドバイザー認証口コミ

Best part of the stay was leaving - totally echo the views of another unlucky visitor. We had people fighting upstairs, the smell of weed was so strong we had to turn off the AC and close the window, the weed smell was both inside AND outside. The only saving grace was the TV which we put on to try to drown out the noise from within the hotel for my children. Never again! IBIS this hotel does not look how it's shown in the pictures, the WC is like being in an outside privy and the wood-chip wallpaper like stepping back 30 years! The toilet height was so low it was like being back at primary school. The vents were very dirty, the extension socket seemed a bit odd in the room. The layout of the room was okay, towels looked okay. We didn't inspect the bed beyond the covers as we'd had enough with everything else but did see a bit of mottled old mould which I told my children to overlook. The hotel really is dire, saw the police here, heard swearing and anti social behaviour - lift noise all night, doors closing, all in all, really unpleasant and felt seedy. We had to rely on golf on the tv to bore us into a slumber as we were so wound up after 3 hours of weirdness outside our door. Oh and even then our sleep was disturbed by a bloke who kept knocking on doors on our floor "sorry mate got the wrong room" what 4 times! Pull the other one - Weird! I need a week to recover from one night in that place, thankfully the rest of the locality of Wales was better than this hotel.

Dear Joanna, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. The situation you described is certainly not representative of the standards we aim to deliver to all our guests. We take all reports of noise, cleanliness, and antisocial behaviour very seriously. Please know that our reception team is available 24 hours a day, and we encourage guests to contact us immediately if they experience any disturbance or discomfort during their stay. This allows us to take action at the time and help resolve the issue promptly. Regarding your comment about the wallpaper, we would like to clarify that our rooms do not feature wallpaper, so we are unsure what may have given that impression. However, we will still review the room in question to ensure everything is in proper condition. We truly regret that your visit was not as enjoyable as expected and appreciate your feedback, which helps us improve our services. Kind regards, Noemi Alvarez, Ibis Budget Newport

A safe haven

トリップアドバイザーの評価 5.0/5

suzie a トリップアドバイザー認証口コミ

Tom, the night manager, went above and beyond when I found myself unable to travel home late at night with my elderly mum due to motorway closures. Tom helped me with mum and ensured that despite being very busy we had a disabled room and that we had everything we needed. I cannot thank him enough. The hotel itself was clean, well kept and had everything needed for an over night stay.

Dear Suzie, Thank you for taking the time to let us know your opinion of your recent stay. We're delighted your stay at ibis Budget Newport provided comfort when needed most. Our team takes pride in offering thoughtful support to all guests, particularly in unexpected situations. Tom and our staff always aim to ensure every need is met with care. We're equally pleased you found our facilities well-maintained and practical for your overnight requirements. We all look forward to seeing you again in the future. Best regards, Noemi Alvarez, Ibis Budget Newport

との提携 TripAdvisor

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  • 180 件のレビュー 7.3/10 朝食
  • 7 件のレビュー 10/10 持続可能性

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