メルキュールブリストルノースザグレーンジホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 405 件のレビュー

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メルキュールブリストルノースザグレーンジホテル - Image 1
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メルキュールブリストルノースザグレーンジホテル - Image 3
メルキュールブリストルノースザグレーンジホテル - Image 4
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP ブリストル, イギリス

説明

ホテルのその他の情報

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

当ホテルの客室

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ホテル所在地

メルキュールブリストルノースザグレーンジホテル

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP ブリストル
イギリス

GPS:51.539042, -2.523471

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  405 件のレビュー

トリップアドバイザーの評価  3.5/5  1,240 件のレビュー

Night stay wife birthday

トリップアドバイザーの評価 5.0/5

LeeArnoldWales トリップアドバイザー認証口コミ

We have stayed here before, and again the stay was fantastic, from the comfortable bed to the lovely breakfast, would recommend this hotel very much, staff very polite and helpful. Hotel is set a beautiful location and easy to visit bristol, Arindam took good care of us. Lee

Wonderful Baby Shower

トリップアドバイザーの評価 5.0/5

Foodiecastle トリップアドバイザー認証口コミ

We arranged a baby shower for 34 guests for my daughter on Nov 2nd. We had afternoon tea and it was wonderful. The staff were so lovely, welcoming and supportive and were on hand at all times. Katie arranged the event with me and had passed on all of the information to the staff working that weekend perfectly so it went really smoothly. The afternoon tea was generous and delicious and the staff were attentive consistently. The room was set up well and it was so lovely overlooking the surroundings. The hotel itself was great with plenty of parking. I would highly recommend this hotel and would have no qualms to arrange another event here. Thank you for a great Saturday afternoon.

Welcome.

トリップアドバイザーの評価 5.0/5

Marcus B トリップアドバイザー認証口コミ

Vipin is an excellent host,a great barman and his service all around is so friendly,helpful and sincere.Also the Mercure Hotel and its astonishing grounds and trees and surrounding areas are extremely beautiful.I would recommend staying here to anyone.

Dear O4014PVmarcusb Thank you for sharing your wonderful experience at Mercure Bristol North The Grange! We’re thrilled to hear that Vipin made such a positive impression during your stay. His ability to connect with guests and create a welcoming atmosphere truly embodies the spirit of our hospitality. We appreciate your kind words and will be sure to pass along your compliments to Vipin. It’s feedback like yours that motivates our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Kind Regards, Carl Symons General Manager Mercure Bristol North The Grange

Comfy, happy😀

トリップアドバイザーの評価 5.0/5

Joedan Q トリップアドバイザー認証口コミ

Working away and stayed at the mercure bristol where I was welcomed by the loveliest man Vipin! My man vipin provided entertainment and banter for the lads watching the football and was a lovely host. Had a great time and fit in well with people from such a different culture to his own, he's a credit to your company.

Dear joedanq Thank you for taking the time to share your delightful experience at Mercure Bristol North The Grange! We’re thrilled to hear that Vipin made your stay memorable with his warm hospitality and engaging personality. It's wonderful to know he provided entertainment and created a welcoming atmosphere for you and your fellow guests. We truly appreciate your kind words and will ensure that Vipin receives the recognition he deserves. His ability to connect with guests from diverse backgrounds is indeed a testament to our commitment to excellent service. We hope to welcome you back soon for another comfortable stay! Kind Regards, Carl Symons General Manager Mercure Bristol North The Grange

Absolutely Digusting Service , Rude staff and Appauling Management DO NOT BOOK AN EVENT AT THIS HOTEL!!

トリップアドバイザーの評価 1.0/5

peggysR6058AS トリップアドバイザー認証口コミ

I really don't know where to start! We attended our friends funeral reception at the hotel yesterday, this was a well attended funeral and the hotel were informed of this in advance. I was sceptical of how the staff would cope even before we arrived, ( we were at a wedding reception here a couple of weeks prior where I found the service by staff very slow with just one staff on the bar for 150 wedding guests! ) So on arrival yesterday we had to wait an hour in the queue at the bar for our first drink, being an ex landlady of a busy pub , I was disgusted , I even offered to help behind the bar! I approached reception to ask why there was only minimum staff on both bars when they knew beforehand this was going to be a huge event, my response was ' 2 of our reception staff are now there ' Reception staff!! No way we're they bar trained !! The beer taps ran dry but the staff had to call the manager , (who was as useful as a chocolate teapot) to change the barrels!! In fact our friend Hayley , Nigels widow approached the bar and asked if they would kindly open a few bottles of prosecco to give to all the people waiting at both bars , after hayley had left the bar one of the so called bar staff mouthed " Who the F@@k is she?" This was overheard by many guests in the queue who were absolutely appalled !! Eventually we were seated and sipped our drinks as slowly as we could so as not to have to wait another hour to be served, let's now head to the buffet .......what buffet!! There was no food laid out, finally after alot of guests left due to the very poor service, the buffet was bought out by the chocolate teapot manager, two trays at a time what an absolute shambles !!! I conclude my review leaving heartfelt thoughts to Hayley who has received appauling service from you hotel , I will be putting in a formal complaint to your Head Office regarding this matter!

Dear peggysR6058AS, Thank you for sharing your feedback. I’d like to address your concerns head-on, as we take all reviews seriously and work hard to maintain the standards our guests expect. First, I want to emphasise that we were fully aware of the event and its importance. We had nearly 400 guests in attendance, when we were informed there would be approx 150. While we had 5 bar staff working across two bars, I understand that the demand may have caused delays, and for that, I apologise. However, it’s important to recognise that, given the scale of the event, some waiting times were unavoidable despite our best efforts. Regarding the incident with the beer taps, it is standard procedure for a manager to handle barrel changes to ensure everything runs smoothly. The comment allegedly made by a staff member is completely unacceptable if true, and I will be investigating this thoroughly. However, no such behavior is tolerated at our hotel, and we will take swift action if any unprofessionalism is confirmed. As for the buffet, the food was brought out gradually to maintain freshness, especially with such a large number of guests. I’m sorry that it didn’t meet your expectations, but the service was paced to accommodate the high volume of attendees. While I understand the frustrations surrounding a large event, our team worked hard under challenging circumstances with the extra guests, and I stand by the efforts made to ensure a respectful and attentive service for Hayley and her guests. We do take your concerns seriously, but I also want to make clear that managing an event of this size always presents logistical challenges, and our staff did their best to ensure a smooth experience for everyone involved. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。