メルキュールブリストルノースザグレーンジホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 406 件のレビュー

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メルキュールブリストルノースザグレーンジホテル - Image 1
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メルキュールブリストルノースザグレーンジホテル - Image 3
メルキュールブリストルノースザグレーンジホテル - Image 4
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP ブリストル, イギリス

説明

ホテルのその他の情報

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

当ホテルの客室

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ホテル所在地

メルキュールブリストルノースザグレーンジホテル

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP ブリストル
イギリス

GPS:51.539042, -2.523471

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Brasserie at The Grange

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  406 件のレビュー

トリップアドバイザーの評価  3.5/5  1,246 件のレビュー

Possibly my last stay here

トリップアドバイザーの評価 3.0/5

Sightseer14674171659 ビジネス - トリップアドバイザー認証口コミ

I've stayed here on many previous occasions on business, but this may well be my last following terrible restaurant service this evening. I was kept waiting for an unacceptable amount of time for the main course and gave up waiting for dessert. I settled the bill and slightly bit my lip when I saw 10% service charge (should have been the other way around!). On a previous occasion, i couldn't watch TV as there was no aerial. The following morning, there was no hot water and had to resort to having a cold shower (not the first time this has happened). The body wash in the bathroom was empty, but a week later, I stayed in the same room, and it was exactly the same. It is also worthy of note that the floorboards are extremely squeaky, so if you're a light sleeper on the ground floor, you will almost certainly be disturbed. The reception staff exhibit a transactional attitude rather than displaying a personable approach. I have heard anecdotally that many others in my business have stopped visiting the Mercure, North Grange, Bristol, as the service has been bad. I may well join them as, in my opinion, standards have slipped

Dear Sightseer, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you encountered during your recent stay with us. We understand your frustration with the delays in service at our restaurant and the issues you mentioned regarding the TV, hot water, body wash, squeaky floorboards, and reception staff. Please rest assured that we take all feedback seriously, and we will address these matters with the relevant teams to ensure they are promptly resolved. We regret that the service charge left you with a negative impression, and we’ll review our practices to ensure they meet the expectations of all our guests. Your comments regarding the reception staff are particularly concerning, and we will work to ensure that their approach is more welcoming and attentive moving forward. We hope you’ll reconsider staying with us again in the future, as we are committed to improving and delivering a much more positive experience. Kind Regards Mohammad Tabish Alam

The Perfect Stay

トリップアドバイザーの評価 5.0/5

Jane L トリップアドバイザー認証口コミ

We were slightly timid to see the hotel after seeing all the previous reviews but our stay was nothing short of amazing. From the minute we arrived Lily on reception greeted us kindly and got us our beautiful room. We had biscuits and coffee in the room which was a lovely touch. Food at the hotel was also great, we went for the Pie of the Day, Marsha was a wonderful waitress. All in all, we would absolutely come back to this hidden gem!

Dear Sjanel, Thank you so much for your wonderful feedback! We’re delighted to hear that your stay exceeded expectations. It’s great to know that Lily made a positive first impression with her warm welcome, and we're glad you enjoyed the special touch of biscuits and coffee in your room. We're also thrilled to hear that you had a great experience with our food and service, and we’ll be sure to pass along your kind words to Marsha. We truly appreciate your thoughtful comments, and we’re so pleased you discovered our hidden gem. We look forward to welcoming you back for another fantastic stay! Best regards Mohammad Tabish Alam

Best value for money in Bristol

トリップアドバイザーの評価 5.0/5

joshbC3729MX トリップアドバイザー認証口コミ

We had a great stay. Thank you Tabish and all of the staff at Mercure Bristol North the Grange. We are Vegan, the vegan options for dinner are awesome. We were upgraded to a room with a 4 posted bed. We felt like Royalty. The room even had a bar fridge with complementary sparkling and still water cans, and a nespresso pod machine

Dear Josh, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great stay with us. It’s fantastic that you enjoyed the vegan dinner options, and we’re glad the room upgrade with the four-poster bed made you feel like royalty! We’re also happy to hear that you appreciated the complimentary sparkling and still water, as well as the Nespresso machine. Tabish and the entire team will be so pleased to hear your kind words. We truly value your feedback and look forward to welcoming you back for another special stay in the future! Kind Regards Mohammad Tabish Alam

Room 108

トリップアドバイザーの評価 5.0/5

B C トリップアドバイザー認証口コミ

Lovely hotel with lovely assistant Shae on the desk, polite, welcoming & helpful. Made to feel very welcome. Would definitely have another visit and recommend to others. Look forward to my evening.Thank you ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️

Dear WA4964Ylbc, Thank you for your wonderful feedback! We’re so pleased to hear that Shae made you feel welcome and provided excellent service. We’ll be sure to pass along your kind words to her. We’re thrilled that you’re considering another visit and appreciate your recommendation. We look forward to welcoming you back for another great stay! Kind Regards Mohammad Tabish Alam

Lovely

トリップアドバイザーの評価 5.0/5

Vikki C トリップアドバイザー認証口コミ

We booked an overnight stay for a works Christmas party. On booking in, Shae on reception was lovely, polite and professional and so friendly. Room is clean, fresh and spacious and we are looking forward to food! Thank you Shae for starting our night off beautifully!

Dear 148VIKKIC, Thank you for your lovely feedback! We’re so happy to hear that Shae made a great first impression with her friendly and professional service. We’re also glad you enjoyed your clean and spacious room. We hope the rest of your stay, including the food and Christmas party, was just as enjoyable. Thank you again for your kind words, and we look forward to welcoming you back soon! Kind Regards Mohammad Tabish Alam

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 348 件のレビュー 9.5/10 ロケーション
  • 755 件のレビュー 5.1/10 客室
  • 633 件のレビュー 7.4/10 サービス
  • 21 件のレビュー 4.1/10 インターネット
  • 364 件のレビュー 7.9/10 朝食
  • 338 件のレビュー 5.9/10 料理
  • 229 件のレビュー 3.8/10 雰囲気
  • 186 件のレビュー 4.3/10 清潔さ

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周辺の他の施設

ブリストルのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。