Novotel Cardiff Centre 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,314 件のレビュー

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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

説明

ホテルのその他の情報

  • Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms

  • Cardiff Central station is just 1.5 km away

  • Secure parking available on-site

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ホテル所在地

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

電話番号
ファックス +44 29 2048 1491

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Customs Shed Cardiff

非契約写真

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,314 件のレビュー

トリップアドバイザーの評価  4.0/5  2,956 件のレビュー

2024エクセレンス認証

All in all a good hotel.

トリップアドバイザーの評価 5.0/5

GlynA4 トリップアドバイザー認証口コミ

Stayed here for a friends birthday weekend with my partner. Staff were very helpful and let us check in early upon arrival as room was ready. Room was large, clean and had all the amenities you expected. Used the pool in the morning and was great although there was a kids swimming group on when we went which meant it was a little busy. Although a little expensive for what it was (we have stayed in the Park Plaza for the same price on a weekend and would say it’s a little nicer there), it’s still a great hotel.

Dear GlynA4, Thank you for sharing your experience with us. We're delighted you chose our hotel for your friend's birthday weekend and that you and your partner enjoyed your stay. It's great to hear that our staff could assist with an early check-in and that your room met your expectations. We're glad you enjoyed the pool, even though it was a bit busy with the kids'. We look forward to welcoming you back in the future. Best regards, Trevor Fernandes Assistant General Manager.

This is what it was like for my family

トリップアドバイザーの評価 5.0/5

Merryn D トリップアドバイザー認証口コミ

Just to inform I am a child. When I went to Novotel hotel it was very pleasant the people there were very welcoming and you can come and go as you please. When I was there it was my birthday and I very much enjoyed it the pool is nice and very relaxing! Yes it’s not the fanciest but as soon as I said it was my birthday they came out with a brownie with a candle in it and sang for me . I recommend their brownies it caught my eye very delicious and gooey. I rate them 10/10. Their breakfast is wonderful lots of choice and the area is very lovely too so if you are looking for an affordable place to stay with your friends and family then I really do recommend coming here. ESPECIALLY ON YOUR BIRTHDAY!!! 😊😊😊

Dear merrynd2024, Thank you so much for your delightful review! We’re thrilled to hear that you had such a wonderful time celebrating your birthday with us at Novotel. It’s great to know that you enjoyed our pool and felt welcomed by our staff. We’re especially happy that you loved the birthday surprise with the brownie and candle—it’s always a joy to make our guests’ special days even more memorable. Your kind words about our breakfast and the hotel area are much appreciated. We’re glad to hear you recommend us, especially for birthdays! We hope to welcome you and your family back for another stay soon. Thanks again for sharing your experience and for giving us a 10/10 rating! Best wishes, Trevor Fernandes Assistant General Manager.

Great hotel

トリップアドバイザーの評価 4.0/5

Y9813RDphild トリップアドバイザー認証口コミ

Great hotel and facilities! Very reasonably priced.Very helpful lady called Megan on reception, very informative 👏 will definitely be back! Great location within walking distance of cardiff city centre! One lift was out of order, that caused a fee issues.

To Y9813RDphild, Thank you for your fantastic review! We’re delighted to hear that you enjoyed your stay and found our hotel and facilities to be great and reasonably priced. We're especially pleased to hear that Megan on reception made a positive impact on your visit. We’ll be sure to pass along your kind words to her. We apologize for the inconvenience caused by one of the lifts being out of order during your stay. We're have worked to make them work again as they are now both functioning. Thank you for highlighting our convenient location near Cardiff city centre. We look forward to welcoming you back soon! Best regards, Trevor Fernandes Assistant General Manager.

RUN AWAY!!!!

トリップアドバイザーの評価 1.0/5

avoidNovotel トリップアドバイザー認証口コミ

Well well well… in my French spirit (because why the British don’t complain I’ll have no idea) poor service and quality should be named and shamed! We only had to book this place as a last resort.. and well…firstly what kind of crap hotel room doesn’t have a plug by the bed?! just blank bits where a plug should be! Finally on the tour I got a bathroom mirror with a ring light.. BUT the darkest bloody light ever, i could hardly even see my face!…And my colleague got a fridge but i didn’t… so considering there is no dairy free milk option with the coffee i couldn’t even bring my own milk. Also the drilling… my god the drilling… (wish i could add a video) ON THE OTHER SIDE OF MY WALL! how these geniuses thought it was a good idea to do this when their hotel was possibly the busiest it’s ever been i have no clue (the builder shouting on the phone in the car park was a nice touch too) I had no chance of having a nap before my long job! And to complain about this I had to go all the way downstairs (in the stupid slow lift) and wait AGAIN for the lack of reception staff to serve me, because there’s no phone in the bloody room!! …. The guy said they try to do it outside main hours.. well I'd say right after people check in is main hours!!! And all for the bargain price of £500 for one night! Just because they could, due to the event. Bet they didn’t pay the poor cleaners any more either did they?! I feel a cab back to London would have actually been cheaper, and preferable! That’s before we even get to the most uncomfortable bed I’ve ever slept in. The floor might have been better. 2 single beds pushed together, which can sometimes work, but not when the join is so noticeable it digs right into your back. My bad shoulder is agony this morning. Possibly 3 hours terrible sleep, if that. If I’d had a car I would have gone and slept in it, actually if i had a car i would have driven away, fast. Oh goodness I nearly forgot the stupid lift system, my colleague was put on a different floor to me, and there’s no way to access different floors later on when we finished work at midnight. She went downstairs and the guy finally reluctantly let her up to give me something, but not before she saw him ignoring some crying woman in reception! Do yourself a favour and book a lovely Raddison Blu or even a Premier Inn. Oh and the door sign.. is a joke. Maybe there should be another option? like ‘I’m sleeping go away?’ i feel this is very presumptuous! And what the hell is the rank thing in the shower?!

To 538ror, Thank you for taking the time to share your feedback. We genuinely value all guest reviews, even when they highlight areas where we need to improve. I am truly sorry to hear about the numerous issues you encountered during your stay. It is disappointing to learn that we did not meet your expectations in several areas, including room amenities, lighting, and noise disturbances. Your comments about the drilling noise and the disruption it caused are particularly concerning. We strive to schedule maintenance work from normal office working hours from 9:00 am which needs to be completed as it takes more time to finish the job. Regarding the service issues you mentioned, such as the lack of dairy-free milk options and the slow response from our reception staff, we are addressing these concerns with our team to improve our guest experience. Your feedback is crucial for us to make necessary changes. Thank you again for your feedback. We hope to have the opportunity to restore your faith in our hotel in the future. Best regards, Trevor Fernandes Assistant General Manager.

Best avoided

トリップアドバイザーの評価 2.0/5

stevem771 トリップアドバイザー認証口コミ

Really dissapointed with this place, made for a very long business week away. My usual hotel of choice was unavailable due to someone called Pink playing in Cardiff so booked in here from sunday to friday. Where to start then- well parked OK as it was quite ill yout waity bieng sunday night. Check in was sketchy if im honest, the bare minimum of contact and interaction at the reception desk. I asked about paying for parking and got a mumbled answer about wait until you check out. So 2nd floor room, in fairness size wise its fine. Im a little undecided about the chinese style opaque glass doors on the bathroom right next to the bed, interesting concept shall we say. Now bieng ex military cleanliness is my next stop, on the face of it seemed fine. However see attached for the bigger picture, lackng sadly in the bathroom, walls are dust ridden in the bedroom area, easily seen when laying down looking up the wall. The bed on the plus side was good. Breakfast doesnt start while 0700 so that put me back each day. Quality is fine there. So why did I say poor? its disorganised, when I asked the following morning about parking just to check I was given a very curt and unfriendly "as long as you do it before you go", well sorry for disturbing you! The dog, yes dog, in the room nect to me was a tad annoying. Evening meal, the bar/ restuarant area is very noisey. Very loud music adn seemed very disorgansied. Tonight on my last night (thursday) after a hard day at work all I wanted was a quiet dinner and a pint, no chance , they had a singer in the restaurant for goodness sake. If you want a relaxing meal dont stay here YOU WONT GET IT. I think there are a couple of good staff here let down by the many, the cleanliness and the noisey dining area. My advice is dont come here for a relaxing break.

To Stevem771, Thank you for taking the time to share your detailed feedback. I am very sorry to hear that your stay with us did not meet your expectations and that you faced several inconveniences during your business trip. I apologize for bad experience at check-in and the lack of clear communication regarding parking. we do inform our guest about the parking through our booking website, we are sorry that this was not in your attention. I'm also sorry to hear about the cleanliness issues you encountered in your room. We take cleanliness very seriously and will address these concerns with our housekeeping team immediately to ensure such oversights do not occur again. It's unfortunate that the noise from the neighboring room which is out of our hands, please be aware that reception is open 24hrs where our team would be happy to assist you to resolve it. Thank you for acknowledging the efforts of the staff who tried to make your stay better. We will continue to train and support our team to ensure consistent, high-quality service. Thanking You, Trevor Fernandes Assistant General Manager.

との提携 TripAdvisor

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