Mercure Birmingham West Hotel 4성

고객 평점 (ALL 평가) 4.1/5 484 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
Mercure Birmingham West Hotel - Image 3
Mercure Birmingham West Hotel - Image 4
Birmingham Road, B70 6TU WEST BROMWICH, United Kingdom

호텔설명

호텔 추가 정보

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

숙박

호텔 위치

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

전화
팩스 +44 121 609 9937

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Restaurant 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  484 리뷰

TripAdvisor 평가  4.5/5  462 리뷰

2024으뜸 시설

Good quality hotel and service.

트립어드바이저 평점 5.0/5

G3714AOpatricias 가족 - TripAdvisor 인증 리뷰

Stayed at this hotel as part of a Christmas Market coach tour. Seamless check in with a very pleasant and helpful lady in reception. We were in room 314 which was comfortable (comfy bed) clean and suited our needs. The evening meal was of good quality with very efficient waiters and waitresses. The bar menu was a bit pricey but expected. Didn't find the swimming pool but didn't have time to use it anyway. Breakfast was a self service buffet that was hot and plentiful and varied. All in all a wonderful stay and would happily return. Thank you all.

Perfect Spa Hotel with Outstanding Service

트립어드바이저 평점 5.0/5

Praveen L TripAdvisor 인증 리뷰

Fantastic find! This spotlessly clean hotel offers the complete package. Reception staff (Marita and Stefan) were welcoming and professional. The highlight was discovering Anita's holistic therapies in their excellent spa facilities. Topped off the experience with a delicious vegan Penang curry in the restaurant, where Svetlana provided great service. Already planning my return visit for more of Anita's treatments and the wonderful spa experience!​​​​​​​​​​​​​​​​

What an absolutely glowing review - thank you so much! I am thrilled that your stay was a perfect blend of relaxation, fantastic service, and culinary delights. Marita, Stefan, Anita, and Svetlana will be over the moon to hear they made your visit so special. We cannot wait to welcome you again for another outstanding stay. Kind regards, Rad / Front Office

Generally a good place to stay, but a shortage of vegetarian options.

트립어드바이저 평점 4.0/5

Kim T TripAdvisor 인증 리뷰

On the whole, a good stay. The staff are friendly and helpful, the room was comfortable and clean. I was disappointed by the vegetarian options for dinner; low in sources of protein and not balanced nutrition. On the Sunday evening, there was no vegetarian option at all, though they made me an omelette on request.

Thank you for your review and the 4/5 rating! I am glad to hear you enjoyed the comfort of your room and found our team friendly. I apologize for the limited vegetarian options during your stay. Your feedback on the need for more balanced and protein-rich choices is very helpful, and I will pass it along to our culinary team.

Remembrance weekend stay

트립어드바이저 평점 4.0/5

annamG9300AM TripAdvisor 인증 리뷰

Overall great stay. Initially our early check in room was not ready which was disappointing. Very swiftly resolved by Gerry whose customer service was excellent. Room was fantastic, clean, large tv, nespresso coffee machine with pods provided was a nice touch. Gowns and slippers provided in the room and very nice shower gel, shampoo, conditioner and body cream provided. Bedding was excellent and the duvet and pillows were extremely comfortable. Bed was huge! The leisure facilities are a little tired but the staff and regular gym and spa users made up for it! A very friendly lot. The gym and spa is a monthly members club also and so not solely for the use of hotel customers.You will need a padlock for the lockers as this is not provided. Food in the restaurant is great, and the staff are very accommodating of dietary needs and preferences. If you will require any drinks or snacks for your room I would recommend bringing them with you as there is no easily accessible local shop nearby. The hotel as a whole is very well run. Only member of staff to let them down was the chap ‘welcoming’ us to breakfast. Made us feel like criminals as our room was not in his checking sheet. Once resolved did not apologise for the way we were treated either. Breakfast selection was great and food was piping hot. Great coffee and nice to see oat and soya milk options without having to ask. Overall a positive stay, very close to Birmingham, free parking and we would return. Good value for money the groupon deal.

Thank you for sharing such detailed feedback on your stay over Remembrance Weekend. We are pleased to hear Gerry’s excellent service helped with the initial check-in, and that you enjoyed the comfortable room, amenities, and the great dining experience. It’s wonderful that the friendly atmosphere in the leisure facilities added to your stay, and your notes on breakfast options and dietary accommodations are appreciated. Apologies for the breakfast check-in mix-up; this will be addressed with the team. We look forward to welcoming you back for another enjoyable visit.

Very Mixed

트립어드바이저 평점 3.0/5

Ian C TripAdvisor 인증 리뷰

We chose this hotel as it was convenient for the WBA football stadium. Some pluses: Very good location - easy to get to straight from the M5 Our room looked recently refurbished (still ongoing) - clean and tidy Negatives: Rest of hotel is tired looking - corridor carpets are dirty and needs a paint (again , may be fixed by refurb) Swimming pool area is v tired - changing rooms out of action - we were advised to use disabled toilet which was, frankly, in a disgusting state Fire door directly outside room banged shut everytime someone walked through Biggest negative was attitude of a staff member on reception - just generally disinterested, no eye contact, when we asked to check out, she just took the key card and said nothing, returning to her computer - left a very sour taste and could so easily be fixed (I genuinely wonder why people with this lack of interest in customer service are hired!)

Thank you for taking the time to share your feedback. It’s great to hear that you appreciated the convenient location and enjoyed your recently refurbished room. We are very sorry for the issues you experienced, especially with the condition of the pool changing areas and the noise from the door near your room. Most importantly, please accept our apologies for the service you received at check-out. This is not the level of care and attentiveness we aim to provide, and your feedback will be shared with the team to ensure all staff deliver a warm and professional experience. Thank you again for your honest feedback, which helps us improve.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 333 리뷰 8/10 위치
  • 955 리뷰 6.6/10 객실
  • 836 리뷰 8.5/10 서비스
  • 23 리뷰 5.7/10 인터넷 가격
  • 450 리뷰 5.5/10 청결도
  • 340 리뷰 7.6/10 조식
  • 235 리뷰 5.7/10 가격 대비 가치
  • 178 리뷰 5.7/10 웰니스 센터

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