Aparthotel Adagio Birmingham City Centre

Stayed overnight for my birthday. Apartment did not look like the photos wasn’t very clean. Then when I called to have my deposit they said it had been returned to me when in actual fact they had taken it. When I enquired about this again they said that damages were done to the apartment (when they hadn’t). I tried to get in touch with someone who could help me and the receptionist verbally attacked me and put the phone down. Will never book in with these again.

Booked a twin studio with a friend for one night only to put our heads down following a concert at the O2 Academy. Location for me was ideal, as I arrived by coach, so it was only a matter of a few hundred yards from both the coach station and the venue - equally it is also only a short walk away from the Bull Ring / city centre. Check-in was quick and easy, and the receptionist was very friendly and helpful. The room itself was fairly standard as far as studios go, but provided us with everything required for a comfortable independent stay. Ideally we would have preferred the twin bed configuration to have included some space between the beds rather than them being together, but that is only a minor gripe. All in all a very satisfactory stay that met our needs pretty much perfectly - would probably have scored a "9" if being marked out of 10!

Super clean, modern hotel room with the bonus of a small kitchen with a proper filter coffee machine. Best of all though were the staff, especially Linda, who were always helpful, welcoming and cheerful. Only stayed for one night, but would have been delighted to have stayed longer.

The staff are really friendly and helpful. Our air con wasn’t working and somebody came up within minutes to fix it. He was also very friendly. Hotel has great facilities. Laundry, gym, kitchenette in rooms and spacious bathrooms with a powerful shower. If you want to be near the centre then it’s great location wise. However, we felt extremely unsafe outside the hotel, especially at night. There was a drug deal right outside the hotel one night and on another night a group of intoxicated people were behaving bizarrely. We were accosted twice walking in to the town and there was a fight one afternoon. There was smashed glass everywhere on the paths outside and we witnessed somebody doing a poo in the street. This hotel is dog friendly but it really shouldn’t be. It is completely unsuitable for dogs. There is absolutely nowhere whatsoever to take your dog for a toilet. No green areas, except a tiny stretch on the side of a road that was also covered in glass. We felt unsafe walking there in the dark. The car park is just around the corner, a 4 minute walk, but again we felt unsafe walking there at night to drive our dog out somewhere for the toilet. The bed was so uncomfortable it has given me severe back pain, which I’m still struggling with even after being at home for a night. It was like laying on a piece of concrete that had a slope. The room wasn’t clean enough. I really wanted to complain but my mum is very old fashioned and really didn’t want to deal with it. We wouldn’t stay here again and we wouldn’t recommend.

Pros: Friendly staff, Clean, tidy, well equipped and well located, car parking at 5 GBP/24 hrs and more car parking options behind the property, good Wi-Fi Cons: very small gym, housekeeping is weekly, no housekeeping daily/ chargeable. Overall: recommend for long and short stays. Choose room size based on # of travellers.