21c Museum Hotel Lexington 4 stars

Customer review rating (ALL Rating) 4.2/5 1,353 reviews

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167 West Main Street, 40507 LEXINGTON, United States

Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Our accommodation(s)

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

Telephone
Fax +1 859-899-6801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,353 reviews

TripAdvisor Rating  4.4/5  1,135 reviews

Customer review rating 4.0/5

Melissa W. Families - Confirmed reviews ALL

This was our first stay in a 21c Museum hotel. And, it was just about perfect! The location was perfect for our concert at Rupp Arena. Valet parking, while expensive, was convenient and friendly ($30 for overnight, unlimited in/out). The room was nice and comfortable, not fancy, but just what we expected. The onsite restaurant, Lockbox, was really good and a highlight of our trip! The only small things that were a bit of a disappointment were: 1) the gift shop was poorly stocked...I mean, why have a shop if it isn't stocked? I really wanted a t-shirt and they only had a couple of size 2XL. 2) The exhibit on immigration was depressing. That's not to say it wasn't important or worthy of being in a gallery. And, it's one I very well may have sought out at a gallery or museum exhibit. But, I think something on a more "light" topic would have been more appropriate in the context of a museum hotel. It's just not what we wanted to see in the hour before our dinner on a fun weekend getaway. 3) no urban hotel can do anything about this, but the street noise was incredibly loud. I forgot my ear plugs, which I normally travel with. It would be nice if urban hotels provided them in the room. Didn't get a wink of sleep until about 3:00 AM -- it sounded like cars were drag racing on the street outside. But, overall, a great stay and would definitely stay at a 21c again!

Customer review rating 5.0/5

Kelly B. Families - Confirmed reviews ALL

Fantastic! Love that they allow pets and have easy parking.

Dear Kelly B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best, Sarah and Lex Team

Customer review rating 3.0/5

Kenna R. Couples - Confirmed reviews ALL

The hotel was near everything we needed. The bartenders on Saturday night were wonderful, I loved that we could eat at the bar and the cocktails and food were delicious. It was a beautiful space. The rooms were worse than a low-end chain. Dirty (there was a used glass on the floor near the curtain, dirty in corners), dumpy (the sheets had both stains and holes in them), towels were threadbare, bed was hard as rock. For the high price, we paid for location and a pretty bar, definitely not the bargain-basement rooms. Not worth the 4* rating at all.

Good morning, Thank you so much for taking the time to review your recent stay. I apologize, your stay was not up to our brand standard. I will pass your comments along to the team. I do want to let you know, we do have renovations and upgrades planned for the coming year. We hope you will come back and see us again, to check those out! Have a great day, Hannah J., Front Office Manager

Customer review rating 5.0/5

Tonja A. Couples - Confirmed reviews ALL

The temperature was very cold. We had been upgraded to a corner suite which has many windows. The room was initially very cold. We pulled the drapes and turned up the temp in the room, but it took until after midnight for the bed to get warm. Was given some free bourbon sample tickets, but the bar was not open late, so they were not used after our performance tickets.

Good morning, Thank you so much for taking the time to leave these comments from your recent stay. Our HVAC system, does work on a sensor, therefore it doesn't kick on until a guest is in the room. I will pass your comments along to our Engineering team to have that room checked out. As it should have heated up for you all after checking in, apologies for those issues. I hope the rest of your stay was enjoyable and that you all had a great time at your concert! Have a great day, Hannah J., Front Office Manager

Customer review rating 3.5/5

Kennedy W. Couples - Confirmed reviews ALL

The hotel itself is beautiful and impressive, we did have several issues with multiple cards not working, sink being clogged, rude staff, housekeeping walking in on us

Dear Kennedy W., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Lexington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have followed up with our housekeeping team to ensure this doesn't happen again. Sometimes there can be a lag in communication from the desk to back of house if you had a late check out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best, Sarah and Lex Team

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Other web-users rate our hotel

  • 446 reviews 9.1/10 Location
  • 798 reviews 6.7/10 Room
  • 646 reviews 7.5/10 Service
  • 22 reviews 2.3/10 WiFi
  • 279 reviews 7.9/10 Food
  • 276 reviews 4.5/10 Cleanliness
  • 201 reviews 5.4/10 Amenities
  • 131 reviews 8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.