21c Museum Hotel Lexington 4 stars

Customer review rating (ALL Rating) 4.2/5 1,353 reviews

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21c Museum Hotel Lexington - Image 1
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167 West Main Street, 40507 LEXINGTON, United States

Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Our accommodation(s)

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

Telephone
Fax +1 859-899-6801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,353 reviews

TripAdvisor Rating  4.4/5  1,135 reviews

Customer review rating 3.0/5

Courtney P. Solo - Confirmed reviews ALL

The room did not seem well maintained or seemed as though it really needed a deep cleaning. Glassware in the bathroom was chipped, tea bags looked as though they had been manhandled, there were stains on the carpet, etc. Also I was in a corner room and it was very noisy as I was trying to go to bed - if you are stuck with those windows maybe at least provide a white noise machine, ear plugs or something to help. Pillows were very uncomfortable.

Good morning, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I apologize, for the team not communicating the restaurant hours with you at check in, or acknowledging your membership statues. I will let you know, we have a lot of exciting upgrades in the works next year to our rooms. We hope you will come back and see us again! Sincerely, Hannah J., Front Office Manager

Customer review rating 3.5/5

Cheryl B. Business - Confirmed reviews ALL

Our group of 55 people in Leadership KY had to wait very long to check in because there was only one desk attendant. Many people mentioned their rooms were very cold they walked in. The thermostat in my room was turned off. It was 32 degrees and snowing outside. No one wants to walk in a cold room. The hot water faucet in my sink would not turn, the cold was difficult to turn and the pump for conditioner in my shower did not work. I've stayed at your hotel and other 21c hotels and this was not the experience I was expecting.

Good morning, Thank you so much for taking the time to leave a review of our hotel. I apologize, for the long wait at check in and have followed up with my team. Our HVAC systems, work on a sensor, and do not turn on until a guest is checked into the room. I do apologize for the discomfort this caused. I will let our engineering team know about the issues with your sink. Please, feel free to reach out to me at anytime at (8…, with any additional comments or concerns. Your feedback is very important to us! Happy Holidays! Hannah J., Front Office Manager

Customer review rating 5.0/5

Henri M. Business - Confirmed reviews ALL

I stayed two nights on business. The staff was very professional and courteous. The restaurant and bar service was excellent as well.

Dear Mr. M., Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. We are so happy that you enjoyed your stay with us, and we hope to welcome you back soon! Sincerely, Autumn B.- Front Office Supervisor

Customer review rating 2.0/5

Miranda C. Business - Confirmed reviews ALL

Valet driver stood and watch me struggle to get my suitcase in may car while it was snowing and I was in a dress and high heels. A little help would have gone a long way. I've had better service at cheaper hotels. For $30 dollars a day for required valet parking, someone could help me with my bag.

Good morning, First, I would like to thank you for taking the time to leave a review of our hotel. I apologize, the valet service was lacking and have followed up with my team. I have went ahead and refunded your valet charges back to the card we have on file. Please, feel free to reach out anytime at (8…, with any additional comments or concerns. Our guest feedback is so important to us! Have a great day, Hannah J., Front Office Manager

Customer review rating 3.0/5

Caroline C. Business - Confirmed reviews ALL

The hotel is nice and the room was fine, but it was severely understaffed, which affected room service, parking, and check-in. Plus, if service is limited they should put free coffee out for guests in the morning.

Good morning, Thank you for taking the time to leave a review of our hotel. I apologize for the understaffing the day of your groups arrival. Unfortunately, the person that set up this contract, is no longer with the company and did not leave us the information that you all would be arriving for early check in. I am sorry for this oversight and the inconvenience this caused. I will also pass your comments regarding coffee on the weekends along We hope you will come back to see us again! Have a great Holiday Season! Hannah J., Front Office Manager

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Other web-users rate our hotel

  • 454 reviews 9/10 Location
  • 805 reviews 6.5/10 Room
  • 652 reviews 7.5/10 Service
  • 20 reviews 2.5/10 WiFi
  • 318 reviews 5.3/10 Comfort
  • 280 reviews 7.9/10 Food
  • 279 reviews 4.3/10 Cleanliness
  • 204 reviews 5.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.