This hotel needs renovation. It is not clean, with stains in the carpet, on headboards and has bugs Would not stay here again. Highly disappointed

My recent stay was great. The staff are outstanding and go above and beyond. My only downside is the location of the hotel. I wish it weren't in the Main Street. Everything else was superb.

Service very good, room clean but a little tired.

I think I arrived at the hotel somewhat early around 1030am because of an early flight. I realize that is probably too early for check in but I asked them about it anyway they made it quite clear there was no checking in until 4 unless I wanted to pay some fee, but they didnt have anything anyway blah, blah, blah. To make matter worse you don't have a lobby for me to knock some work. So i went over the lobby of the mariott and worked until 4 well no I couldn't check in then because I had a meeting at 4 so i finally checked in around 5. I'll be staying at the mariott next time. They have a more flexible early check in policy.

I had a frustrating experience with the hotel’s customer service. Before checking out on August 19, 2026, I informed the hotel through Booking.com messages that an Amazon package would arrive late and that I would need them to refuse and return it. My message was read and acknowledged accordingly, but the package was accepted anyway. I contacted the hotel again through Booking.com and was informed that the package had first been accepted and was later refused and returned. This caused tracking issues and made it difficult for me to receive my refund. I then contacted the hotel asking for proof of return or the return tracking number, but the hotel stopped responding to my messages. Without the hotel’s assistance and without proof that the package was actually returned, I am unable to receive my refund. Since this entire situation resulted from the hotel’s handling of the package, I expected more cooperation in resolving the issue. The customer service was disappointing.

Everything was clean and comfortable. Great location to downtown walkable shops, restaurants, bars/clubs. Right next to parking. 24/7 desk is nice. Easy check in/out. Nobody can use elevator up to tooms without a key card, which I appreciated.

The beds are kind of uncomfortable, we noticed this last time, but wanted to give it another chance. They are really hard. There was some kind of food, or something smeared on the curtains. Showers and bathroom were clean and great though!

I greatly enjoyed many aspects of 21c Lexington, particularly its central location and fabulous art. The second-floor gallery and lobby exhibition were highlights, the gift shop was wonderful—I even made a purchase—and the room service was fantastic. Unfortunately, several room-related issues would make me hesitate to stay again. There was initially some confusion regarding my reservation, but the staff handled it very well and even offered me an upgrade. The upgraded room, 401, had air-conditioning problems that required an engineer’s assistance and ultimately resulted in my being moved to room 1306. Room 1306 was lovely, beautifully designed, and well laid out. However, street music and nightlife were still quite audible from the 13th floor. The air conditioning also ran uncomfortably cold, even after I raised the thermostat to 74 degrees. Additionally, neither the sink nor the shower faucet seemed to provide cold water. I wouldn’t rule out returning, but I would need to weigh these comfort issues against the property’s many positive qualities. Wishing the entire Lexington team all the best.

Friendly staff. The valet parking gentleman was very nice and helpful

Having just spent 4 fantastic night at the Louisville location I booked with confidence a stay at the Lexington location. The place is a total disaster and undergoing renovation. Our room was filthy and worn.

I had a pleasant experience. The location was great and the staff were all nice and helpful. Dining wasnt available due to renovations but we were well informed before booking. I love the refillable bottled water provided but it's inconvenient to go down to level 3 to refill. I love the espresso machine. 2 issues that needs to be improved- coffee wasnt refilled in 1 of the 3 days i stayed but was immediately provided upon request, and soap dispenser wasnt dispensing well. overall still a very comfortable and nice stay.

We arrived for a one-night stay in the middle of a road trip around 10:30PM. Upon arrival we learned there was only valet service for parking. We asked how safe the parking area was and were told it was monitored with cameras. Unfortunately, the next morning after stopping for gas just after leaving the hotel, I noticed there was a sizable dent in the driver side door which I know for a fact was not there the night before when we gave the valet our keys to park the car. Needless to say, this is very disappointing and we will now have to incur expense to have it fixed. Since the parking lot is monitored by cameras, you might be able to see how our car ended up getting dented. We would greatly appreciate anything you can do for us in response to this bad experience. As for the room itself, it seemed clean but somewhat dark. We were in room 300. Also noticed that there were a few things that looked a little worn such as a door stop that looked like it was about to fall off the wall which is something you don't expect to see in an Accor branded hotel. Otherwise, everything was about as expected. Don't mean to sound overly critical but needless to say, the damage to the car left us with a bad impression.

This was my first time at this hotel. I didn’t receive any information upon check-in. I asked about the restaurant I saw online and was told it was closed. The bar cart in the lobby was confusing. I would have really appreciated a cleaning service after 11am. Overall it lacked the atmosphere I was hoping for. On a positive the doormen were always really friendly.

The location was great, but unfortunately the room had several issues. The bed was very uncomfortable, the room was extremely warm, and I had to keep the fan running constantly to stay comfortable. The trash cans didn’t have liners, one side of the nightstand had no power, and one of the outlets didn’t have a cover and was exposed. The shower had three different scented products, which I was looking forward to trying, but only one worked. I appreciated the convenient location, but overall the room needed more attention to basic comfort, cleanliness, and maintenance.

The hotel was very clean and quiet. Valet and check in/out was quick and smooth. The location is wonderful.

Very kind, we were able to use their printer for something, and I just loved having a museum on site. Great hotel!!

Check in is/was a hassle. The parking for check in is abysmal. Get my keys from front desk and go to room - the room door won't open. Go back down to front desk and get new keys - door still won't open. My wife's waiting at room door with all our luggage. Go back down to front desk and ask for a different room. The hostess was so rude! She wants to send Engineering up to look at the door! She wants me to wait. This is a weekday / nonevent day, and the hotel occupancy is sparse. The hostess is adamant that I can't have a different room. Un-real. Finally, she relents and I get a new room but why on earth should I stand in the hallway waiting for Engineering to arrive and try and fix the access when the hotel is half empty? Nuttso. 21c Lexington is in serious need of a major makeover. The lobby area is really cold and uncomfortable/ nonexistent. The restaurant and bar are closed. Parking is abysmal for check in and the whole property just feels tired and really worn out. Bland. Location is great - that's its only saving grace. You got to give this property some TLC and train your front desk staff to be a bit more accommodating and flexible. 21c Lexington is on life support. Competition is the Lex is growing all the time. The clocks ticking.

Had a great stay. Great location downtown. The room was quite large which was nice. Loved the art in the lobby, made for a very interesting stay.

Our experience was very good and we would stay at 21C on our next visit to Lexington.