Customer review rating (ALL Rating) 4.1/5 882 reviews
ALLSAFE approved hotel
One of a kind experience that combines contemporary art with luxurious, southern hospitality.
Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.
Rotating thought provoking contemporary art exhibits reflect the global nature of art today
Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.
Rooms feature high ceilings and large historic windows
Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.
Check-in from - Check out up to
With high ceilings and large historic windows, guestrooms are a comfortable respite from the thought provoking art that fills the museum galleries. Custom-designed contemporary furnishings, comfortable beds, plush robes and Malin and Goetz bath amenities. All guest rooms include FREE WiFi, 42" HDTV flat screen television, Nespresso coffee, machine, Alarm clock/docking station, Malin and Goetz bath amenities, Luxurious bedding, and original artwork.
Number of meeting rooms: 6
Maximum capacity: 128 people
Maximum banquet capacity: 112 people
100% genuine reviews from our guestsFind out more
Nice hotel, great story
M. T. Business - 22/11/2021 Confirmed reviews ALL
Wonderful experience, I wanted to enjoy the restaurant, maybe next time.
Not Up To Expectations
Karen Couples - 21/11/2021 Confirmed reviews ALL
My husband and I have stayed at multiple other 21C hotels in other cities. We have always loved the experience. This was our first hotel experience since the beginning of the pandemic, and although we have adjusted expectations, we were not impressed. The room was incredibly dusty, and when the very loud HVAC kicked on, dust kicked up too. The Nespresso machine and coffee area was covered in a layer of dust and the water tank looked like it had never been cleaned. There were handprints on the wall above our bed, on the bathroom mirror, and the mirror in the room was covered with drips and smudges. The bathroom did not have hand soap (shampoo, conditioner, and lotion were available), the shower had mildew growing in the corners, and leaked all over the floor. I’m not sure if this is standard, but the bed was made up with a flat sheet instead of a fitted sheets, so when I accidentally pulled that back thinking it was the top sheet, a dingy mattress protector was exposed. Overall, we stayed, and we didn’t complain because we understand staffing shortages with the pandemic. The bar was a lovely experience with great drinks, and staff throughout were kind. It was suitable for a night, but did not live up to the reputation of previous experiences at 21c hotels in other locations.
Marquita Couples - 21/11/2021 Confirmed reviews ALL
well located, great rooms and view!
Excellent stay and staff
Anonymous Business - 20/11/2021 Confirmed reviews ALL
Great stay over three days recently. Staff is very friendly and accommodating. Lockbox breakfast and dinner were excellent (I especially loved the overnight oats and banana bread). Great downtown location. Valet staff are VERY responsive and fast. I also really loved the TV documentary about acquiring the art for the museum! Just a very very solid stay in a great hotel/museum.
Overall it was nice, but has a lot of room for improvement.
Amy Couples - 19/11/2021 Confirmed reviews ALL
We loved the location of the hotel, the restaurant has excellent food, and the bed was very comfortable. And while nice, the staff had horrible communication, needs a lot of training, and made us jump through unnecessary hoops. The price was too high for the room & the lack of high-quality service. We may eat in the restaurant again but wouldn’t stay at the hotel.
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