21c Museum Hotel Lexington 4 stars

Customer review rating (ALL Rating) 4.0/5 947 reviews

21c Museum Hotel Lexington - Image 1
21c Museum Hotel Lexington - Image 2
21c Museum Hotel Lexington - Image 3
21c Museum Hotel Lexington - Image 4
167 West Main Street, 40507 LEXINGTON, United States

Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe King

  • Coffee/tea making facilities
  • Ice Machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 31 m² / 333 sq ft
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Deluxe Suite

  • Coffee/tea making facilities
  • Ice Machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Deluxe Suite Accessible with Roll In Shower

Non contractual photo

  • Ice Machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities
See availabilities

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

Telephone
Fax +1 859-899-6801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • BLUE GRASS AIRPORT Additional charge
  • LEX Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 88 rooms
  • 3 rooms for people with reduced mobility
  • 12 family rooms
  • 18 connecting rooms
  • 88 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel

Air conditioning

  • Air Conditioning

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • On site

  • Parking pricing: 30 USD 30 USD Per day

Lockbox

Photo out of - Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Cooking style
Regional
Chef name
Nick Fisherkeller
Capacity
94
Accessibility
Accessible service
40507 Lexington, United States
Telephone +1 859-899-6860

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Lockbox's bar program celebrates Kentucky's native spirit with a selection of more than 60 of the area's finest Bourbons and Ryes. Cocktail menu rotates seasonally, offering both approachable aperitif cocktails and more complex spirit driven cocktails.

Our large Main Gallery seats groups of up to 112 and receptions as large as 250. Lockbox's culinary team can prepare a catering menu specifically tailored to your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  947 reviews

Customer review rating 0.5/5

Martin H. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Andrew B. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Stacy H. Couples - Confirmed reviews ALL

Stacy, Thank you for taking the time to share such thoughtful and detailed feedback. We truly appreciation your understanding of how much the unique art, atmosphere, and special touches contributed to the experience that made the hotel so memorable for you. The Art it self is still managed by our corporate team in Louisville and our current exhibit on display, while seems thin in proportions to other past exhibits, is still one our Chief Curating Officer, Alice Stites, put together with thought pulling pieces that resonated with the theme. As for the Penguins, they are still lively as ever and roam as free as the wind. Overall, I recognize that there are areas that have fallen short of your expectations, but would like to share with you that positive changes are on the horizon. With the Management Company change over, we are able to be presented with a much needed renovation. I have been here for 10 years and am one that is excited about this change, but will have bittersweet memories as well. We are looking forward to refreshing the property, improving maintenance and overall guest experience, and bringing back some of the character and personality that made 21c so special. Thank you again for your honest feedback and for being part of the 21c story. Hope to host you in the future. Best, Sarah Grindle General Manager

Customer review rating 1.5/5

Ronald R. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Charles H. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Andrew B. Couples - Confirmed reviews ALL

Very large room

Customer review rating 3.5/5

Stacy H. Couples - Confirmed reviews ALL

I loved 21c in its heyday before it was sold. Lots of quirky art. Penguins they moved around every day. Delicious Malin Goetz toiletries like rum body wash that smelled like heaven. A crowded restaurant. Now things feel different. No cool space like the chess themed room. The art is mostly photographs and sparse. Penguins few and far between. Generic Gilchrist and Soames toiletries (including an empty body wash container) with the nice Malin Goetz minis for sale in the gift shop. The room itself is still mostly great in that the ceilings are high and bathroom is spacious, but the windows inside and out are very dirty, carpet was severely stained in multiple places, and the door was heavily scratched by a previous dog (or small velociraptor) staying in the room. No lobby scene because the restaurant is closed for now. I really hope they can bring back more art, more vibe, the nice toiletries, and maintain everything because the old vibe really was cool. Location is great for walking downtown and lots of self parking nearby. I didn’t use the valet this time because last time, I noticed my car parked outdoors three deep along the alley behind the hotel so it didn’t seem secure/higher risk of damage or dings. Staff is all friendly.

Stacy, Thank you for taking the time to share such thoughtful and detailed feedback. We truly appreciation your understanding of how much the unique art, atmosphere, and special touches contributed to the experience that made the hotel so memorable for you. The Art it self is still managed by our corporate team in Louisville and our current exhibit on display, while seems thin in proportions to other past exhibits, is still one our Chief Curating Officer, Alice Stites, put together with thought pulling pieces that resonated with the theme. As for the Penguins, they are still lively as ever and roam as free as the wind. Overall, I recognize that there are areas that have fallen short of your expectations, but would like to share with you that positive changes are on the horizon. With the Management Company change over, we are able to be presented with a much needed renovation. I have been here for 10 years and am one that is excited about this change, but will have bittersweet memories as well. We are looking forward to refreshing the property, improving maintenance and overall guest experience, and bringing back some of the character and personality that made 21c so special. Thank you again for your honest feedback and for being part of the 21c story. Hope to host you in the future. Best, Sarah Grindle General Manager

Customer review rating 1.5/5

Ronald R. Families - Confirmed reviews ALL

If it didn’t cost what a five star hotel sometimes does, I wouldn’t be so disappointed but it was honestly ridiculous to pay over $600 and basically have a bed in a small white box with coffee. It was extremely loud at night with drag racing / partying outside at all hours.

Customer review rating 3.5/5

Charles H. Friends - Confirmed reviews ALL

The staff was fantastic and very friendly and helpful. The rooms were nice. But the amenities were mediocre; the morning coffee set up was bad. There needs to be a full choice of milks, not just half and half available. It is standard if you pay this high room price to have such milks as oat or almond out with the coffee and not have a small table stuck in the lobby.

Customer review rating 2.0/5

Steven C. Friends - Confirmed reviews ALL

The ceiling light in the closet area didn't work, the ironing board was broken, the in-room coffee machine didn't work, and the TV remote was awful and complicated to work. Very frustrating and particularly so considering I paid over $500/night to stay there. The room and the building look tired, so my guess is there is a bit of cash crunch at the company.

Customer review rating 1.0/5

Anne Z. Solo - Confirmed reviews ALL

No restaurant or bar anymore - and no advance notice both are closed; no amenities in mini bar which will have been nice given the fact that there is no restaurant and bar; linens are dingy and old - actually grey; garbage and vomot greet you on the street in front of hotel; paid over $425/night for this

Customer review rating 3.5/5

Cynthia I. Families - Confirmed reviews ALL

Comfortable beds and beautiful art design. Missing a functional fridge for storing cold drinks and leftovers. The "wine fridge" in the room was dirty and not cold; was told by front desk staff it is to keep drinks room temperature. My opinion would be keeping a wine fridge for the purpose of making drinks room temperature is not ideal for most travelers - rather it is unwanted, and a waste of energy and space in the room. Thankfully front staff were able to place our food items needing cold refrigeration in their employee fridge, however, that was not ideal since we did not have access to it in our own room.

Thank you for sharing your feedback with us! We’re delighted to hear that you enjoyed our beds and beautiful art design. We sincerely apologize for the inconvenience caused by the in-room fridge and understand how important it is to have convenient access to proper refrigeration during your stay. We do appreciate your acknowledgment of our front desk team’s efforts to accommodate your food storage needs. Your feedback is valuable to us as we continue to look for ways to improve our guests’ comfort and overall experience. We hope to have the pleasure of welcoming you back for an even better stay!

Customer review rating 2.5/5

Kari S. Couples - Confirmed reviews ALL

We love 21c hotels but this stay felt underwhelming. Our hallway was covered in drywall dust leading up to our room (looks like they were in the middle of painting but the cleanup was very lackluster). I’m not one to write crappy reviews (promise I’m not) but wanted to provide feedback that the shower grout was extremely moldy. I believe there was a wedding the previous night and there was a cart of dirty food just sitting by the coffee table in the lobby when checking out. Overall, we slept well and the pillows were luxe but the overall cleanliness was disappointing.

Thank you for your honest feedback and continued support of 21c. We’re glad you slept well but sincerely apologize that the cleanliness fell short of expectations. We appreciate you bringing these concerns to our attention and will share them with the departments teams. We hope to provide you with a much better experience on your next visit! Respectfully, 21c Lexington

Customer review rating 4.0/5

Michael T. Business - Confirmed reviews ALL

I attend multiple trade association meetings throughout the year, so my comments are reflective of comparison with other venues on these occasions: 1) The room was clean and spacious with the basic amenities; the bed was notably comfortable. 2) It was a great disappointment that the restaurant was unavailable during our meetings; I chose to leave for breakfast each day rather than dine in my room. I understand that CSI was not informed of this until it was too late to make other arrangements. 3) The meals catered for our event where adequate but no more. 4) The worst aspect was the flow of traffic through our meeting space, which is part of the hotel's museum gallery space. The noise of the passersby drowned out our speakers and was a general distraction. We actually have important matters considered and this detracted from them.

Thank you for your thoughtful feedback. We’re glad you enjoyed the comfortable accommodations, but we sincerely apologize for the challenges with dining, catering, and noise during your meetings. We understand the importance of a productive meeting environment and appreciate you bringing these concerns to our attention so we can work toward improving the experience for future groups

Customer review rating 5.0/5

Robert L. Couples - Confirmed reviews ALL

We enjoyed our stay at 21c Museum Hotel Lexington! The hotel was clean and centrally located, making it a convenient home base for exploring Lexington. A great choice if you’re looking for a well-kept hotel in a convenient location.

Thank you for your kind review! We’re so happy you enjoyed your stay and our convenient location. We appreciate you choosing 21c and hope to welcome you back soon!

Customer review rating 0.5/5

Heidi K. Families - Confirmed reviews ALL

We had a really bad experience staying at the 21C Museum Hotel in Lexington. Our room faced the busy street and we were up all night due to the loud nose from oriole tslking, screaming, cars and sirens. Begs were uncomfortable and pillows were terrible. The sheets were dirty and we didn’t see it until the next day. We were so disappointed staying there and it was sad because it was my birthday trip.

Thank you for sharing your experience with us. We’re truly sorry your birthday trip was overshadowed by the noise, uncomfortable bedding, and cleanliness issues you encountered. This is certainly not the experience we want for our guests, and we understand your disappointing it is. We appreciate you bringing these concerns to our attention so we can address them with our team and work toward a better experience for our future guests.

Customer review rating 4.0/5

Mark E. C. Couples - Confirmed reviews ALL

Great location The restaurant was closed for renovation. Gym was dark and not very big. We went over to Proof Fitness to workout. Enjoyed perusing the art. Our room was very large but at the same time cold. The bedding could have been better.

Customer review rating 4.0/5

Bond L. Business - Confirmed reviews ALL

Overall, my stay was nice. The room was clean and spacious. However, the fridge was not working so I was unable to save my food. But everything ended up being okay.

Customer review rating 2.0/5

William L. Business - Confirmed reviews ALL

The staff was very friendly, but the premises was not in good shape. Had I known there was no restaurant I would not have stayed there. There wasn’t even breakfast service during my stay. The halls and elevator were dingy. The room was nice.

Customer review rating 1.5/5

Justin D. Business - Confirmed reviews ALL

Service was fine. However, the room was not impressive. Room phone didn’t work. No hotel bar. No convenience shop in the hotel.

Customer review rating 2.0/5

Kimberly P. Couples - Confirmed reviews ALL

We were “upgraded,” but our room was outdated and in need of renovation. We got no amenities for being part of the Disloyalty Club for which we paid an annual fee. We were told the hotel is changing their affiliation and didn’t offer any perks to guests. The restaurant being closed (only open for room service from 7 AM - 11 AM) was another huge negative in our opportunity to maximize our Disloyalty membership. The museum was great. We wouldn’t stay again.

Mrs. P., Thank you for your feedback from your stay with us. With Disloyalty, we do still recognize the 365 day coffee perk as well as the 10% off Food and Drink, and your discount was applied to your stay off the room rate. I'm sorry you were not informed properly at check-in. I will ensure to follow up with my team to make sure they are following our procedures with Loyalty Customers. The Upgrade was on us as a thank you for staying with us under the Disloyalty Membership. Our Rooms are going on 10 years old and well past a needed renovation that has not happened in the 10 years I have been with this hotel. I can assure you, your sentiment is felt with in house. But happy to share we have new changes coming! With our restaurant being closed and being renovated, we do only serve In Room Dining as we cannot run a full restaurant out of our Lobby space. I do apologize for this and any inconveniences it may have caused, but I hope you can understand. In the future, should you return under the Disloyalty Membership, we will fully honor for any IRD and or when our restaurant reopens to normal hours. Should you decide to stay again, we hope to host you so you can see our new updates that we cant wait to share with all of our guests. All good things take time to cook. Best, Sarah Grindle General Manager

Customer review rating 1.5/5

Winfield F. Business - Confirmed reviews ALL

Honestly the room was totally filthy. Shower looked like it hadn’t been cleaned in months, walls scuffed to the ceiling, curtains literally torn. The lobby and restaurant were under construction but it seemed like house keeping was non existent. Have photos im happy to share with management.

Mr. Winfield, Thank you for taking the time to give us your review as well as email over the photos. I have shared them with the appropriate people to ensure that we are not missing items like this again, as it is uncalled for. I have updated your profile with us to reflect a special welcome back rate for a future stay in hopes of having a do over with you as I know what you experienced is not our standard in the slightest. Please feel free to reach out directly at any time to book with me. Best, Sarah Grindle General Manager

Customer review rating 3.5/5

Debra B. Friends - Confirmed reviews ALL

I was disappointed in the upkeep and cleanliness of the room.

Debra, Thank you for your review. I am sorry that your stay room was not up to par. I will be following up with my housekeeping team accordingly. We value all feed back positive and constructive. We hope that we can host you in the future under better circumstances and know we can show you our best. Please feel free to reach out directly to book at any time. Best, Sarah Grindle General Manager

Customer review rating 3.5/5

Edward G. Families - Confirmed reviews ALL

Sadly, our experience with 21c.was too short. We arrived at 1:00am and departed at 11:00am. However in that short time we found the guest room to be comfortable and the bathroom was a great size.

Edward, Thank you for your kind remarks from your stay with us. I am sad that you had a short visit but I'm happy that you were comfortable during the time. We have some cool changes coming in the future that we are excited to share with our guests so we hope to host you again soon. Best, Sarah Grindle General Manager

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