21c Museum Hotel Lexington 4 stars

Customer review rating (ALL Rating) 4.2/5 1,146 reviews

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167 West Main Street, 40507 LEXINGTON, United States

Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Our accommodation(s)

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

Telephone
Fax +1 859-899-6801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,146 reviews

Customer review rating 2.5/5

Marco R. Friends - Confirmed reviews ALL

Honestly I expected more from the museum since that is the big highlight of the hotel. Also, the accommodations are okay but did not do juatice.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Best, Sarah and Lex Team

Customer review rating 0.5/5

Steven B. Families - Confirmed reviews ALL

Hotel is a mess, under renovations and they didn’t tell anyone. In the prior week, I called twice to the front desk to prepare for my wife’s 60th birthday, which gave them the opportunity to mention that it was under renovations and nobody said a thing. Upon arrival, we walked into the lobby and it looked like a warehouse with storage, they had a makeshift sitting area in the back out of the way, restrooms in the lobby were inoperable, fancy restaurant that they bragged about, was shut down and not available. Floors were dirty on our hallway, our room sink was clogged, shower had water spewing out all over the bathroom floor. It’s supposed to be an art museum hotel, and there were only two pictures on the wall in our room. Nothing was available in the room service fridge. We left after one night and all they did was removed my pet fee and breakfast room service charge but they still charged me for the entire room. I moved over to the Residence Inn Marriott City Center, which was a wonderful experience. What a shame that they wouldn’t stand behind this mess and credit me for the room. Terrible experience and by the way, I wasn’t the only unsatisfied one because it was the topic of conversation when anybody got into the elevator.

Hello Mr. B.; Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations, especially during such an important occasion as your wife's 60th birthday. During your stay, portions of the hotel were undergoing renovations as part of ongoing improvements to the property. While many guests continue to enjoy their experience during this period, we understand that the temporary changes and maintenance concerns you encountered impacted your stay. Guest feedback plays an important role in helping us improve both our facilities and service. Please contact us directly so that we can review your stay and address your concerns personally.

Customer review rating 5.0/5

Hank H. Families - Confirmed reviews ALL

From check in to check out the experience was terrific. The staff treat you like family. They make a fuss over seeing our dogs.

Dear Hank, Thank you for taking time to review our hotel! We are always glad to welcome you and yours to our hotel and hope to see you again in the near future. Sincerely, Anna M., Front Office Supervisor

Customer review rating 3.5/5

Aaron B. Solo - Confirmed reviews ALL

Friendly staff and neat vibe. Everything was a little rundown and tired. But you could tell they were trying.

Dear Aaron B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best, Sarah and Lex Team

Customer review rating 1.0/5

Margaret S. Couples - Confirmed reviews ALL

We were never informed that the Lock Box was closed. No amenities… little information given at front desk. The blue light from the frig (that wasn’t working) glowed in our room all night. The best part of the stay were the valet attendants who were very courteous and professional. Hopefully the new owners will be a lot better.

Thank you for sharing your feedback. We sincerely apologize for the lack of communication regarding the Lock Box. We do appreciate your kind words about our valet attendants, and we’ll be sure to recognize them for their courteous and professional service. Your feedback is important to us and hope you’ll consider giving us another opportunity in the future to provide the experience you expected and deserved as the changes under new ownership will be worth it.

Other web-users rate our hotel

  • 401 reviews 9.1/10 Location
  • 723 reviews 6.7/10 Room
  • 574 reviews 7.6/10 Service
  • 18 reviews 2/10 WiFi
  • 256 reviews 4.6/10 Cleanliness
  • 250 reviews 7.7/10 Food
  • 189 reviews 8.2/10 Vibe
  • 168 reviews 5.2/10 Amenities

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