21c Museum Hotel Lexington

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21c Museum Hotel Lexington

Customer review rating (ALL Rating) 4.1/5 1,300 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

  • By plane

    BLUE GRASS AIRPORT At 10km / 6 miles - Shuttle paying

GPS:38.047194, -84.4975089

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Our accommodation(s)

With high ceilings and large historic windows, guestrooms are a comfortable respite from the thought provoking art that fills the museum galleries. Custom-designed contemporary furnishings, comfortable beds, plush robes and Malin and Goetz bath amenities. All guest rooms include FREE WiFi, 42" HDTV flat screen television, Nespresso coffee, machine, Alarm clock/docking station, Malin and Goetz bath amenities, Luxurious bedding, and original artwork.

Our guest reviews

Our guest reviews for
21c Museum Hotel Lexington

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,300 reviews

TripAdvisor Rating  4.5/5  1,088 reviews

A fun city escape

Customer review rating 5.0/5

Mac B. Couples - Confirmed reviews ALL

We stayed here because of the location and funky vibe. We live hotels that utilize an existing old building. We also loved the eco-friendly touches, right down to the recyclable key card. We also live to peruse the art.

Enjoyed the hotel and Lockbox for breakfast.

Customer review rating 4.0/5

Robert W. Business - Confirmed reviews ALL

Lobby could be a little more attractive and cleaner.

Very Pleased

Customer review rating 5.0/5

Katie S. Business - Confirmed reviews ALL

Booked one of the galleries for an all day meeting- everything was great! Really enjoyed being able to focus on the meeting while 21C took care of all the details.

Great location

Customer review rating 4.5/5

Joe Friends - Confirmed reviews ALL

We were on a bike tour and we’re only scheduled for one night. Room was spacious and the bed was comfortable. Dinner and breakfast were great. Cocktails at the bar were tasty. Great location for lunch restaurant. Would definitely stay again.

Good Vibes, Great Service

Customer review rating 5.0/5

Marc P. Couples - Confirmed reviews ALL

We stayed at the 21C Hotel Lexington for a wedding in the area and loved our room, the view, the toiletries, and had one of our best meals in Kentucky during our Sunday Brunch right before checking out. The shrimp & grits and biscuit were outstanding. Our stay was particularly enjoyable on its own, but it was capped by me receiving an email from the hotel notifying me that I left my jacket left behind in the room's closet. They offered to Fedex it to me, and did so promptly and without asking for anything in return. I already wished I could stay longer in the hotel, and now I feel doubly so. We have fond feelings for the hotel and look forward to returning.

Very disgusting experience!

Customer review rating 1.0/5

Kirby T. Couples - Confirmed reviews ALL

For the $275.00 spent for what was advertised as a "boutique luxury hotel" I could have stayed at one of Lexington's best other accommodations. 1)The room wreaked of dirty feet. 2) The carpet was dirty and stained. 3) The bathroom door's hinges were so creaky that they awakened my spouse in the night and sounded like something from a horror story. 4) The entry door closer was so tightly adjusted that my wife literally couldn't open the door and I struggled. 5) One had to wrestle the curtains open as the sliding mechanisms severely needed lubrication. 6) I could not reach room service at approximately 7:30 PM. 7) So far as the "Art" was concerned throughout the lobby and various other places in the hotel; it was disgusting and completely inappropriate. It's "S&M" theme is quite embarrassing and totally out of place for anyone with young children, their senior parents or otherwise. You should be ashamed!! 8) I'd love to have a full refund but I suspect I'll never hear a word from anyone in upper management! Shame on you!!

It was a wonderful stay!!

Customer review rating 5.0/5

Katie M. Couples - Confirmed reviews ALL

Everyone was kind and so helpful! Will definitely be going back!

Hi Katie! Thank you for taking the time to complete our survey. We’re delighted you had a wonderful time with us, and found our staff helpful! We recognize it’s a lot to ask, but we’d be honored if you shared your love for the penguins online and posted a review on TripAdvisor, Yelp, Google, or Facebook. Please let us know the next time you head this way- we want to make your stay extra special! Thank you for staying with us and we hope to see you again very soon! Very Best, Sarah A. + Lex Team

Location and View!

Customer review rating 4.0/5

Msjen Couples - Confirmed reviews ALL

This place is amazing. A little piece of history located smack in the trendy shopping, food and nightlife of downtown. Rooms are spacious and modern, bed was comfortable and staff attentive. My only caveat is that I would hesitate to bring small kids due to the nature of the art exhibits.

Great room

Customer review rating 4.5/5

Willieinma Couples - Confirmed reviews ALL

Room was large and well-furnished. Bathroom huge and well-lighted. Great shower, comfortable bed. Close to many restaurants and bars. We’d stay there again.

Dear Bill, Thank you for the great review of our hotel! We are so glad you had an amazing time with us! It is always a pleasure to receive positive feedback. This will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing 21c Lexington, and hope to see you again very soon. Sincerely, Sarah A. + Lex Team

Nice stay and Conveniently Located

Customer review rating 4.5/5

Melanie P. Families - Confirmed reviews ALL

Well situated downtown just a couple of blocks from Rupp Arena, our room was nice, clean and quiet and the staff were super friendly and helpful!

Hello, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarah Grindle Rooms Director

Great stay great food

Customer review rating 4.5/5

Blair C. Couples - Confirmed reviews ALL

Trek Travel and your associates made for a great experience. We stayed again on our night after the trip when we were planning to Stay at the airport hotel. We loved the ambiance and rooms!

Dear Blair C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah and Lex Team

Not that great

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The location was very noisy and hard to get in and out of with the valet parking set up. I was definitely overcharged seeing as I paid more for room and then was offered a significantly discount rate to stay another night and desk staff not very friendly.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

comfortable room, excellent food

Dear Byron L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Excellent customer service

Customer review rating 5.0/5

Karen Couples - Confirmed reviews ALL

My husband left his hygiene pack in the bathroom. They contacted us, packaged it and are shipping to our home.

Dear Vincent C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Disappointing let down

Customer review rating 0.5/5

Joseph G. P. O. M. C. I. U. J. S. O. M. Business - Confirmed reviews ALL

The restaurant and lounge were both closed for a private event the night I stayed. It was closed all afternoon/evening for both cocktail hour and dinner. This was the main reason I chose to stay at your hotel — so that I could work, eat and lounge in the same spot. At $210 this was disappointing. I wonder if the use of the restaurant lounge is figured into their nightly rate? If so then this isn’t right. The windows in the hotel room were filled with dirt and sludge and it was actually difficult to see out of the window. When I went to check out and I went to get change for the valet both check out clerks had no change went to the restaurant and they had no change. What kind of large institution such as the 21C hotel doesn’t have any change? Again, it was for THEIR Valet gratuity. Backing up to the night before, when I asked for a restaurant recommendation, since all 21C options were closed, the front desk clerk gave me a recommendation of a restaurant that was closed.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Very nice and satisfactory.

Dear Bill C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Did not meet expectations

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The night front desk attendant was curt, messed up my card key several times, finally got on the elevator with me to test the failed key, used her own, and took me to my room… all without saying a word and simply rushing in front of me everywhere, which was very strange. She did return with a working key though so that was nice. The shower had soap and hair on the wall. The soap holder in the shower was coming off. The way the shower doors closed caused the spray from the shower to leak out making it pool on the bathroom floor quite significantly when I took a shower. The exhibit was Hide and Seek, which I found quite wonderful. Very unique gallery space and interesting placement of the work by the curator. Loved that part. The bed was comfortable and the space was nice. Despite the shower curiosities, the bathroom was lovely. The day staff was courteous and helpful. The valet was polite and cordial, although slow, but That’s no one’s fault. When valet got backed up they called another employee for back up so they were doing their best. Overall I think it was a little over priced, but I’m sure that’s to pay for the concept which is admittedly why I stayed there. $30 for overnight guest parking is too much though.

The Art is nice…

Customer review rating 3.0/5

Jay F. Couples - Confirmed reviews ALL

Need to spend more time on basics of service and hygiene. Room cleaning was a “drive by”. Several artifacts from prior guests around the room plus an impressive layer of dust on surfaces. Service staff need training. The will seems to be there but the skills are lacking.

No AC

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

AC didn’t work staff could careless

Great property, poorly ran

TripAdvisor rating 2.0/5

Tammy W Business - TripAdvisor review

made reservation and had early check in request, arrived a little later and room was still not available. Had to change in the public restroom. Staff offered to keep my luggage there since I let the valet have my car. Had to go get my own car, Also when I came back at 1030pm they could not even take my luggage to my room. I had to walk to the side lot to get my car the next morning as well. Requested to be contacted by manager and it never happened,

Hi Tammy, thanks for providing us with your invaluable feedback! Nothing is more disappointing to the team than an inability to accommodate service requests and early check-ins. Our efforts to rebuild our resources and return to service standards are continuous, but I'm proud of the progress we've made - reopening breakfast Monday-Friday for example. All that aside, there's no excuse for our lack of communication. We're committed to restoring your faith in us and our ability to provide an amazing service, food and beverage, and contemporary art experience. I hope we have an opportunity to welcome you back and begin that journey. Very Best, Gabe

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