21c Museum Hotel Lexington

21c Museum Hotel Lexington

Customer review rating (ALL Rating) 4.1/5 1,675 reviews

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Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

ALLSAFE approved hotel

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

Telephone +1 859-899-6800

Fax +1 859-899-6801

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Our accommodation(s)

With high ceilings and large historic windows, guestrooms are a comfortable respite from the thought provoking art that fills the museum galleries. Custom-designed contemporary furnishings, comfortable beds, plush robes and Malin and Goetz bath amenities. All guest rooms include FREE WiFi, 42" HDTV flat screen television, Nespresso coffee, machine, Alarm clock/docking station, Malin and Goetz bath amenities, Luxurious bedding, and original artwork.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,675 reviews

TripAdvisor Rating  4.5/5  1,090 reviews

Location good

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

We did not find parking issue good and sheets were stained.

Way over priced for what you get.

Customer review rating 1.0/5

Gary S. Couples - Confirmed reviews ALL

Pay for booking through 3rd party on line. Went to check in.late at night around 10pm and check out is 11am Had to wait over 1/2 hr because of some miss hap with third party. Luckily we had another credit card that we had to be charged again until problem was solved. You think if they are going to bump up the rooms from normal price of $178 up. To over $ 500 for same room just cause of a event they would at least include breakfast. The room at jail is larger than the rooms city queen. Can’t believe they actually charge that much. Just cause of a football game. Never again will I stay there. I called front desk to see why so pricy. And all I got was a attitude. Never again. And mind you is was our wedding night. Thanks for ruining our night 21c

Dear David m P., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Lexington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel free to reach out directly at any time to book directly. Sincerely, Sarah Grindle Rooms Director

Beautiful Hotel

Customer review rating 4.5/5

Amy Couples - Confirmed reviews ALL

We enjoyed our stay at 21C Lexington. It would be nice to have some variety in pillow size, I am a petite person and found the large pillows unusable for sleeping.

Hi Amy! Thank you for the great review of our hotel! We are so glad you had an amazing time with us! It is always a pleasure to receive positive feedback as well as constructive criticism. We will consider your comments on the pillows as we strive to continuously improve the quality of our accommodations and amenities. Thank you for staying with us and we hope to see you again very soon! Very Best, Sarah Atwood Housekeeping Manager

Worst hotel experience yet

Customer review rating 0.5/5

Grant Families - Confirmed reviews ALL

The hotel has no parking which was annoying but understandable in downtown. The issues started at check out. When I went to check out the person at the desk didnt know how to check out so we were asked to wait 30 minutes till someone who did know how to check out could show up. We had plans to get to and could not wait 30 minutes. I was suppose to have my room paid for as part of the wedding party and they swore they would not charge my card. I spent 15 minutes trying to just to get the card stuff sorted. Then they had blocked in the car with the vallet, so we had to wait for that. The prices were higher than originally quoted. There is no seating in the lobby to sit and wait while you deal with the many problems you will have with the front desk. They then charged both me and the other person for the room I was staying in. When I called to review the charges and have them removed it was higher then even the inflated price given at the front desk. I asked for a receipt and they said they didnt do that, that someone would EVENTUALLY email me. So I asked them to go through each charges and added up the bill. There was $50 dollars added to the bill that they could not explain. I asked multiple times and no one could figure out why they just added 50 dollars to the bill. They eventually got it all sorted but if I hadnt called multiple times and spent well over an hour of my time they would have charged us both and added that 50 dollars. If you have the misfortune of staying there demand they email you the receipt while you are there so you make sure they are not accidently adding 50 unexplained dollars to your bill

Dear Grant S., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Lexington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I took a look at your bill and could not see the extra $50 you mentioned. The only things you were charged for were the Room and Tax along with the valet parking for both your nights. If you would like to discuss more please do not hesitate to reach out directly with me. I have sent you another folio just incase you have still not received it. Please let me know if you need another. We hope we can host you again in the future. Sincerely, Sarah Grindle Rooms Director

Great location, cool hotel

Customer review rating 4.5/5

Bresam Friends - Confirmed reviews ALL

Used this as a base to explore the Bourbon Trail.

Hi Brett! Thank you for the kind review of our hotel! We are so glad you had a great time with us! It is always a pleasure to receive positive feedback as well as constructive criticism. The issues you had will be addressed with our staff, as we strive to continuously improve the quality of our services. If you have concerns about your billing, please feel free to give us a call for us to correct any errors. Thank you for staying with us and we hope to see you again very soon! Very Best, Sarah Atwood Housekeeping Manager

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Other web-users rate our hotel

  • 375 reviews 8.3/10 Location
  • 848 reviews 6.4/10 Room
  • 639 reviews 7/10 Service
  • 10 reviews 1.6/10 WiFi
  • 343 reviews 3.9/10 Cleanliness
  • 202 reviews 8/10 Vibe
  • 109 reviews 4.1/10 Value
  • 60 reviews 4.8/10 Breakfast

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