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21c Museum Hotel Lexington - MGallery 4 stars

Customer review rating 4.1/5 271 reviews

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21c Museum Hotel Lexington - MGallery
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+ 21 Services

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • BLUE GRASS AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • MassagePaying
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

21c Museum Hotel Lexington - MGallery

167 West Main Street
40507 lexington
united states

Tel: +18598996800

Fax: (+1)8598996801

Check-in from 16h00

Check out up to 11h00

  • By plane

    BLUE GRASS AIRPORT At 10km / 6 miles - Shuttle paying

GPS :38.047194, -84.4975089

Our accommodation(s)

With high ceilings and large historic windows, guestrooms are a comfortable respite from the thought provoking art that fills the museum galleries. Custom-designed contemporary furnishings, comfortable beds, plush robes and Malin and Goetz bath amenities. All guest rooms include FREE WiFi, 42" HDTV flat screen television, Nespresso coffee, machine, Alarm clock/docking station, Malin and Goetz bath amenities, Luxurious bedding, and original artwork.

City Queen

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe King

  • Max. number of persons: 3
  • Area: From 31 m² / 334 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Double Queen

  • Max. number of persons: 4
  • Area: From 33 m² / 355 sq ft
  • Coffee/tea making facilities

Corner King

  • Max. number of persons: 3
  • Area: From 39 m² / 420 sq ft
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

Lockbox

Type of cuisine: Regional

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOCKBOX BAR

Non contractual photo

Lockbox's bar program celebrates Kentucky's native spirit with a selection of more than 60 of the area's finest Bourbons and Ryes. Cocktail menu rotates seasonally, offering both approachable aperitif cocktails and more complex spirit driven cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum capacity: 128 people

  • Maximum banquet capacity: 112 people

Find out more

Our guest reviews for
21c Museum Hotel Lexington - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

271 reviews

Missing the finer details. Only two pillows on a king bed, only two decaf pods for coffee, no shampoo, no conditioner, no extras for the bathroom.

Customer review rating 2.0/5

Darby S. Couples - 11/05/2021 Confirmed reviews ALL

It was ok at best. We chose the hotel as we were interested in a boutique hotel with finer amenities. Although i loved the museum-esque feel to the lobby, the room was lacking. Nothing horrible - but disappointing just the same.

Nice

Customer review rating 4.5/5

Bcb Friends - 11/05/2021 Confirmed reviews ALL

Property was great, but quite noisy at night due to kids partying at the bars/clubs in the neighborhood. Could use better window soundproofing. Also, restaurant didn’t open until 10am on the weekend. So where are we supposed to eat when only 1 restaurant is open within walking distance (5 mins away) & they opened at 8am . Otherwise good.

Customer review rating 3.5/5

Anonymous Couples - 11/05/2021 Confirmed reviews ALL

Hair dryer was broken ...bed was too firm...not enough towels...service was great though!!

Dear Suzanne, Thanks for taking the time to complete the survey and share your invaluable feedback. It's the key to our improvement. I'm disappointed we failed to detect the hair dryer and linen issues prior to your arrival despite our extensive preventative maintenance and room inspection programs. We will inspect the bed to ensure it is to spec, and note your profile accordingly. The team loves to go the extra mile and customize according to guest preference, even if it means doubling up on mattress toppers for an extra cushy experience. I'd love a chance to hit a home run with future stays- please don't hesitate to reach out to me directly for assistance with your next reservation. Very Best, Gabe Gabe Isaac General Manager

great location

Customer review rating 4.5/5

Kevin F. Families - 11/05/2021 Confirmed reviews ALL

The room were beautiful. We had dinner a Lockbox and loved it. We walked all over the area and listened to live music. I want to single out the Valet. They were both wonderful. We had checked out and wanted to go to breakfast. They offered to put our bags in our car and then go and get it when we came back from breakfast. So thoughtful!!

A Wonderful Visit to Lexington KY!

Customer review rating 5.0/5

Peter C. Couples - 10/05/2021 Confirmed reviews ALL

Thank you for the wonderful service.

Lovely hotel, lovely people

Customer review rating 5.0/5

Joanne G. Families - 10/05/2021 Confirmed reviews ALL

We chose 21c because of a wedding however our stay was interrupted by a family emergency. The manager, China sp? was extremely gracious and understanding. We were prepared to pay for our rooms even though we needed to leave, however she did not charge us. It was a kind and thoughtful gesture that we will remember and will pass on. We never had the opportunity to go on the art tour but we will return! What we saw was lovely! The people are lovely as well.

Great restaurant and hospitality

Customer review rating 5.0/5

Joan Couples - 08/05/2021 Confirmed reviews ALL

Had all the pluses that make a good experience....location, room space, large bathroom, interesting building, great food, nice, friendly people.

Hi Joan, Thanks for taking the time to send your kind words; I look forward to celebrating your exceptional stay with our team! We have a truly talented group of authentic service providers who take joy in making people happy. I'm delighted we had the opportunity to share our hospitality with you. We'd love to spoil you again on a future stay! Please let me know when your travels bring you back to Lexington so I may assist with your reservation. Very Best, Gabe Gabe Isaac General Manager

Lovely evening

Customer review rating 4.0/5

Peggy Families - 07/05/2021 Confirmed reviews ALL

Driving to DC and enjoyed overnight stay. Loved the dining experience and our corner room!

Hi Peggy, thank you for your lovely words; I can't wait to share your feedback with the team! We look forward to being your stop along the way, or your final destination- there's tons to explore in Lexington and Central Kentucky. Very Best, Gabe Gabe Isaac General Manager

Wonderful stay in beautiful downtown Lexington

Customer review rating 5.0/5

Daniel M. B. M. C. Solo - 05/05/2021 Confirmed reviews ALL

The hotel is beautiful inside and out in the rooms in view were absolutely amazing thank you for a wonderful stay.

Dear Daniel B., Thank you for your survey! It is always a pleasure to receive positive feedback. I will be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to host you again in the near future. Sincerely, Sarah Grindle Rooms Director

it was fine..

Customer review rating 3.0/5

Anonymous Couples - 05/05/2021 Confirmed reviews ALL

The tv did not work in our room (the Harmon room) they tried for over an hour to get it to work but were unable to do so. They offered to move us, but by then it was running close to our dinner reservation and we had already unpacked. I think a good protocol would be for someone to check and see if things work before people check in.

Dear Diane, Thanks for taking the time to complete our survey. Your feedback is essential in our quest to exceed your expectations. Part of our inspection process includes checking the TV to ensure the Art Channel is clear, and premium channels are accessible. I have reviewed your comments with the team- an unfortunate example of how small missteps can have large impacts. I'm very sorry. We look forward to your return and an opportunity to knock it out of the park! Let me know when your travel brings you to Lexington, I'd love to assist with your next reservation. Very Best, Gabe Gabe Isaac General Manager

Location

Customer review rating 4.5/5

Anonymous Families - 05/05/2021 Confirmed reviews ALL

Nice quiet Had to come yo town Hate no new towels or clean room

Dear Trish H., Thank you for your survey! It is always a pleasure to receive positive feedback. I will be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to host you again in the near future. Sincerely, Sarah Grindle Rooms Director

It was outstanding.

Customer review rating 5.0/5

Betsy H. Friends - 05/05/2021 Confirmed reviews ALL

We love this property and location. Everything was fantastic.

Dear Betsy H., Thanks Betsy! It is always a pleasure to receive positive feedback. I will be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director

Cool property

Customer review rating 4.5/5

Anonymous Families - 05/05/2021 Confirmed reviews ALL

21c has been on my radar for awhile. I was excited to finally experience the brand firsthand! My family and I loved the location, design, and of course the art. I only wish we had more time to visit the gallery. The staff was friendly, as well. Thanks for a great stay!

Dear Vinal B., Thank you Vinal! It is always a pleasure to receive positive feedback. I will be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Grindle Rooms Director
Customer review rating 1.0/5

Anonymous Families - 04/05/2021 Confirmed reviews ALL

No hours at all during week for breakfast or lunch and the nosiest hotel I have ever stayed at.

Dear Shannon H., Thank you Mrs. H. for reaching out. Thank you for giving us your feedback, and I will be passing this along to our teams so that we can follow up where we can. I'm sorry that your stay did not turn out as you hoped and for that I am sorry. Due to COVID, our services in the restaurant have been affected and we are slowly starting to get back to some since of normalcy. We hope to see things back in full swing soon. We do have a grab and go option that is available from 6am-11am, by calling the front desk to order. In the pamphlet you received at check in, there was a menu for this. As well, brunch is offered 10-2pm on Saturday and Sunday. Did you happen to see this? I am sorry about the noise level. I have updated your profile with us as so we may place you in a quieter room. As well I have noted to have an extra blanket in your room. We do keep the blanket located in the closet, and if one is missing it can be requested at any time. Did you call down to the front desk during your stay? Our Agents at the desk are available 24/7 for any requests that you may need. As for the Ironing board, I will follow up with our Housekeeping team ASAP! Please feel free to reach out directly to me if you have any other questions or concerns, as I value your feedback and would like to have another opportunity to impress you as it seems we failed in some areas this time around. Sincerely, Sarah Grindle Rooms Director sg…

Great location, responsive service

Customer review rating 5.0/5

Lauren Friends - 04/05/2021 Confirmed reviews ALL

21C staff were very helpful. My room was next to a guest with a dog that was barking incessantly. The front desk staff immediately solved the problem by allowing me to change floors.

Dear Lucy R., Thank you for your survey! It is always a pleasure to receive positive feedback. I will be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was sad to hear about the barking dog, but glad that we had a swift fix for you. Thank you again for sharing your experience, and we hope to host you again in the near future. Sincerely, Sarah Grindle Rooms Director

Unique and cool hotel

Customer review rating 4.5/5

Cc Couples - 03/05/2021 Confirmed reviews ALL

I stayed one night at 21C Museum Hotel in Lexington and our room was just lovely. The bathroom and room were clean and we had a pretty view of the city. The only down side was it was a Sunday evening and their restaurant wasn't open, probably due to Covid restrictions. It is located centrally in the city and I felt very safe walking around that area. The artwork is really interesting and makes the hotel feel special.

Dear Candace C., Thank you Candace! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as wonderful. Sincerely, Sarah Grindle Rooms Director

Well located and great customer service

Customer review rating 4.5/5

Theresa Friends - 03/05/2021 Confirmed reviews ALL

Stayed here with my family. All and all a great experience with great customer service in every department

Dear Theresa and Richard C., Thank you for your survey! It is always a pleasure to receive positive feedback. I will be sharing your comments with Gabe, Savannah and Terry along with the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to host you again in the near future. Sincerely, Sarah Grindle Rooms Director

Wonderful time.

Customer review rating 4.5/5

Daniel S. Couples - 03/05/2021 Confirmed reviews ALL

Wonderful experience, attentive staff, quick car retrieval in the morning.

Dear Dan S., Thank you for your survey! It is always a pleasure to receive positive feedback. I will be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to host you again in the near future. Sincerely, Sarah Grindle Rooms Director

Dirty

Customer review rating 1.5/5

Lisa S. Families - 03/05/2021 Confirmed reviews ALL

Room was not cleaned to expectations. Table was dirty, pillow case had sticky stuff on it, lint on floor and something underneath the couch. Reported it, however the second attempt to clean it was not great either. Another pillow case had stains on it, table still dirty and that thing was still under the couch. An associate came to remove the thing under the couch, and when I asked about cleaning off the table, she took a sanitizer wipe from the bathroom and handed it to me to clean the table myself. Quite disappointing.

Dear Lisa, Thank you for taking the time to share your comments with us. We strive to provide an exceptional experience; clearly we missed the mark. Your invaluable feedback is the key to our improvement and ultimately our success. I'm very sorry your room was anything but spotless. I've reviewed your comments in detail with the team; we're committed to isolating this incident and preventing reoccurrence. I would love an opportunity to provide a seamless stay that meets our standards and exceeds your expectations. Let me know if you would be open to returning- we will work hard to rebuild your confidence in us. Very Best, Gabe Gabe Isaac General Manager

Our most recent 20 reviews