21c Museum Hotel Lexington 4 stars

Customer review rating (ALL Rating) 4.2/5 1,376 reviews

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21c Museum Hotel Lexington - Image 1
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167 West Main Street, 40507 LEXINGTON, United States

Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Our accommodation(s)

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

Telephone
Fax +1 859-899-6801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,376 reviews

TripAdvisor Rating  4.4/5  1,135 reviews

Customer review rating 3.0/5

Eric S. Couples - Confirmed reviews ALL

Pillows are surprisingly hard and lumpy. There was street racing downtown until 3:30AM. Woke up with 2 drunk people asleep in the main lobby. The showers are literally amazing with great water pressure. But overall for the price point we were disappointed.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! I will address these issues with the team. I do apologize for the street noise, downtown can be quite lively sometimes! Sincerely, Hannah J., Front Office Manager

Customer review rating 3.0/5

Carter V. Families - Confirmed reviews ALL

All the staff was excellent, but the hotel itself needs a refresh. The carpets are dirty and the furniture is stained and grimy. I really enjoyed everyone that worked there -- very professional and helpful -- and the bar and restaurant were excellent. It just needs to be recarpeted, repainted, and given an update on certain furniture and fixtures. The hotel is in a wonderful location.

Hello Mr. V., Thank you so much for taking the time to provide feedback from your recent stay. I will pass your comments along to the team. We do currently have a refresh and renovations in the works. We hope you will come back soon to check out the needed improvements! Have a great day, Hannah J., Front Office Manager

Has gone downhill dramatically and we won't stay again.

TripAdvisor rating 1.0/5

PeggyO171 TripAdvisor review

We've stayed at this hotel many times and have previously enjoyed it and the Lockbox restaurant. This stay was different. The hotel has become a little shabbier in general. The sink didn't drain properly, paint on the window frames was peeling, there were problems with the internet, and the elevators took a very, very long time to respond. The food from the restaurant was a disappointment, unlike in the past. Front desk personnel were not rude, but were not friendly or helpful. But what was most disappointing was that the hotel charged us for an extra night. After many email exchanges and telephone calls we were unable to get them to reimburse us. They continued to say they had not charged us while our credit card indicated charges for an extra night. We will not stay in this hotel again, nor in any of their other locations. Very disappointing, since it was once one of our favorite places to stay.

Customer review rating 5.0/5

Matthew B. Families - Confirmed reviews ALL

Quick overnight in the middle of a long road trip.

Hey Matthew! Thank you so much for the kind review of our hotel. I will pass your comments along to the team and Micaela (who is pretty great!.) Come back and see us again soon! Have a great day, Hannah

Customer review rating 4.5/5

Patsy D. Couples - Confirmed reviews ALL

This was just an overnight but we experienced thr bar, restaurant and Museum.

Good afternoon, Thank you so much for taking the time to provide feedback from your recent stay. I will follow up with our team, to get these issues taken care of! Have a great day, Hannah J., Front Office Manager

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Other web-users rate our hotel

  • 462 reviews 9.1/10 Location
  • 809 reviews 6.6/10 Room
  • 667 reviews 7.6/10 Service
  • 25 reviews 1.7/10 WiFi
  • 280 reviews 8.1/10 Food
  • 273 reviews 4.2/10 Cleanliness
  • 200 reviews 5.6/10 Amenities
  • 74 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.