21c Museum Hotel Lexington

Customer review rating (ALL Rating) 4.2/5 1,768 reviews

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Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Our accommodation(s)

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,768 reviews

TripAdvisor Rating  4.5/5  1,113 reviews

First impressions are accurate; this place is great

TripAdvisor rating 5.0/5

Echolynn TripAdvisor review

My first impression of the hotel was with the valet, who was incredibly helpful even while training a new member of the team. Then you walk in and the first thing I thought was "okay, this is NICE." Sure enough, I was not disappointed in my stay here. Check-in was easy, staff was always kind and quick to respond to requests for things like ice or getting the car brought around. Now, yes, I am giving it a 5/5, and I would absolutely stay here again, but I do think it's important to share about things that (while they did not bother me) might bother someone looking to stay here: - There are a LOT of mirrors. Mirrors everywhere, including IN the shower, which was different. - AC was tricky to find a balance between too warm and too cold, but it did what was asked of it. - Road noise was sometimes an issue, even though we were on the top floor, though I suspect this is more of an issue with the age of the building. - Business center is... not really a thing. Nor are desks in the room, so if you need to work, it might be hard. The best things? - Shower was AWESOME. Great pressure, multiple head settings, and stayed hot through two long showers without issue. - Bed was sooooo comfortable, and they had both harder and softer pillows - Noise from other hotel rooms/the hallway was never an issue - Nightcap was a nice bonus! - Fitness center was pretty dang good for a boutique hotel. Had a good variety of equipment. - Seriously cannot compliment the staff enough. They were so kind and helpful. - Valet was cheaper than parking anywhere else and they were FAST.

Shysters

TripAdvisor rating 1.0/5

Bryan P TripAdvisor review

This hotel will steal your credit card number and fraudulently charge you months later. I stayed there on a business trip that was paid for by the company I was interviewing with. First, they charged me for the room that I was not responsible for in the first place, then two months later they charged me again for someone who was also travelling on that businesses' dime. Do not do business with this hotel.

Gorgeous space, spacious rooms

Customer review rating 4.5/5

Erica W. Business - Confirmed reviews ALL

The 21c is a lovely hotel with gorgeous art, good food options, spacious rooms, and friendly staff members (mostly). I was there for a business trip and felt very comfortable with all aspects of my stay, with the exception of the wifi - it was abysmal (definitely not adequate for professional video calls or any work that required decent internet). That said, I'd definitely recommend this hotel!

Dear Erica W., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah J., Front Desk Supervisor

Not very professionel

Customer review rating 1.5/5

H. H. Business - Confirmed reviews ALL

Staff forgot to hand over the breakfast vouchers. So I paid my breakfast on my own, even though it was included in my (high) rate. At the end I recognized it. The front desk lady promised a refund due to that issue. Nothing happened (after nearly 2 weeks). Will recommend my company to ban this hotel. H. H. (EVP)

Perfect Location

Customer review rating 5.0/5

M C. Couples - Confirmed reviews ALL

Very nice and helpful staff !!

Dear Mr. C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Lexington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna M., Front Desk Supervisor

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Other web-users rate our hotel

  • 486 reviews 9/10 Location
  • 901 reviews 6.7/10 Room
  • 750 reviews 7.4/10 Service
  • 16 reviews 0/10 WiFi
  • 315 reviews 4.7/10 Cleanliness
  • 280 reviews 7.9/10 Food
  • 63 reviews 7.5/10 Breakfast

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