For the $275.00 spent for what was advertised as a "boutique luxury hotel" I could have stayed at one of Lexington's best other accommodations. 1)The room wreaked of dirty feet. 2) The carpet was dirty and stained. 3) The bathroom door's hinges were so creaky that they awakened my spouse in the night and sounded like something from a horror story. 4) The entry door closer was so tightly adjusted that my wife literally couldn't open the door and I struggled. 5) One had to wrestle the curtains open as the sliding mechanisms severely needed lubrication. 6) I could not reach room service at approximately 7:30 PM. 7) So far as the "Art" was concerned throughout the lobby and various other places in the hotel; it was disgusting and completely inappropriate. It's "S&M" theme is quite embarrassing and totally out of place for anyone with young children, their senior parents or otherwise. You should be ashamed!! 8) I'd love to have a full refund but I suspect I'll never hear a word from anyone in upper management! Shame on you!!

Everyone was kind and so helpful! Will definitely be going back!

This place is amazing. A little piece of history located smack in the trendy shopping, food and nightlife of downtown. Rooms are spacious and modern, bed was comfortable and staff attentive. My only caveat is that I would hesitate to bring small kids due to the nature of the art exhibits.

Room was large and well-furnished. Bathroom huge and well-lighted. Great shower, comfortable bed. Close to many restaurants and bars. We’d stay there again.

Well situated downtown just a couple of blocks from Rupp Arena, our room was nice, clean and quiet and the staff were super friendly and helpful!

Trek Travel and your associates made for a great experience. We stayed again on our night after the trip when we were planning to Stay at the airport hotel. We loved the ambiance and rooms!

The location was very noisy and hard to get in and out of with the valet parking set up. I was definitely overcharged seeing as I paid more for room and then was offered a significantly discount rate to stay another night and desk staff not very friendly.

comfortable room, excellent food

My husband left his hygiene pack in the bathroom. They contacted us, packaged it and are shipping to our home.

The restaurant and lounge were both closed for a private event the night I stayed. It was closed all afternoon/evening for both cocktail hour and dinner. This was the main reason I chose to stay at your hotel — so that I could work, eat and lounge in the same spot. At $210 this was disappointing. I wonder if the use of the restaurant lounge is figured into their nightly rate? If so then this isn’t right. The windows in the hotel room were filled with dirt and sludge and it was actually difficult to see out of the window. When I went to check out and I went to get change for the valet both check out clerks had no change went to the restaurant and they had no change. What kind of large institution such as the 21C hotel doesn’t have any change? Again, it was for THEIR Valet gratuity. Backing up to the night before, when I asked for a restaurant recommendation, since all 21C options were closed, the front desk clerk gave me a recommendation of a restaurant that was closed.

Very nice and satisfactory.

The night front desk attendant was curt, messed up my card key several times, finally got on the elevator with me to test the failed key, used her own, and took me to my room… all without saying a word and simply rushing in front of me everywhere, which was very strange. She did return with a working key though so that was nice. The shower had soap and hair on the wall. The soap holder in the shower was coming off. The way the shower doors closed caused the spray from the shower to leak out making it pool on the bathroom floor quite significantly when I took a shower. The exhibit was Hide and Seek, which I found quite wonderful. Very unique gallery space and interesting placement of the work by the curator. Loved that part. The bed was comfortable and the space was nice. Despite the shower curiosities, the bathroom was lovely. The day staff was courteous and helpful. The valet was polite and cordial, although slow, but That’s no one’s fault. When valet got backed up they called another employee for back up so they were doing their best. Overall I think it was a little over priced, but I’m sure that’s to pay for the concept which is admittedly why I stayed there. $30 for overnight guest parking is too much though.

Need to spend more time on basics of service and hygiene. Room cleaning was a “drive by”. Several artifacts from prior guests around the room plus an impressive layer of dust on surfaces. Service staff need training. The will seems to be there but the skills are lacking.

AC didn’t work staff could careless

made reservation and had early check in request, arrived a little later and room was still not available. Had to change in the public restroom. Staff offered to keep my luggage there since I let the valet have my car. Had to go get my own car, Also when I came back at 1030pm they could not even take my luggage to my room. I had to walk to the side lot to get my car the next morning as well. Requested to be contacted by manager and it never happened,