21C Museum Hotel Durham

21C Museum Hotel Durham

Note Avis clients (Note ALL) 4.0/5 1 623 avis

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Les plus de l'hôtel

  • Hôtel 4 diamants AAA qui allie art contemporain et hospitalité méridionale de luxe.

  • 975 m² d'espace d'exposition et d'événement

  • Situé au coeur du centre-ville de Durham, près de Duke, de DPAC et de restaurants.

Hôtel labellisé ALLSAFE

Localisation de l'hôtel

21C Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
Etats-Unis

GPS:35.9960597, -78.9017867

Accès et transports

Services de l'hôtel

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En résumé
Sur place
  • Animaux acceptés
  • Navette
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Air conditionné
  • Wifi
  • Bar
  • Salles de réunion
A proximité
  • Parking

COUNTING HOUSE

Mets régionaux et produits de la mer frais de la Caroline du Nord avec des menus qui mettent en vedette la rôtisserie et les techniques de rôtissage L'espace met en valeur les caractéristiques originales de l'édifice et les expositions d'art itinérantes.

Nos hébergements

125 chambres spacieuses avec hauts plafonds, grandes fenêtres et mobilier sur mesure, véritable refuge après la visite des expositions. Les designers ont préservé le marbre vert et le plafond décoré à la feuille d'argent du hall et les sols en terrazzo. Toutes les chambres comprennent : WIFI gratuit, TV HD 42", minibar bien approvisionné, machine à café Nespresso, réveil/station d'accueil, articles de toilette Malin+Goetz, literie de luxe et oeuvres d'art originales.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.0/5  1 623 avis

Note TripAdvisor  4.0/5  911 avis

Low-level service - ACCOR please adjust!

Note TripAdvisor 2.0/5

QualitySearcher67 En famille - Avis TripAdvisor

What do you expect from a hotel with no public spaces (reception desk is not at street level, no breakfast available)? You expect service and room items supply. This is not the case in this hotel. Just to give you an example: one day I called the reception desk because after the housekeeping daily room service all these items were missing: hand towels, toilet paper (!), daily water supply, coffee caps. Do not pretend that in a room with two people you expect two coffee cups! I left a message to the housekeeping asking for the second cup, which was not taken into consideration. So I checked in the other room occupied by my two daughters, also there there was only one cup. Maybe in this hotel two people are supposed to drink from the same cup. I am used to stay in 4-5 stars ACCOR hotels and this is not what I am used to.

Thank you for taking the time to share your experience during your stay. Please allow me to apologize for the service your received with our housekeeping team. I will review this information with my Housekeeping Manager and we will be addressing those issues immediately. We value your opinion and will take a look into all of the items listed in your survey to better assist you and future guests. Please reach out to me directly regarding these and other matters that you faced during your stay. Kevin Raney- Director of Operations.

The worst customers service

Note TripAdvisor 1.0/5

Marchji Professionnel - Avis TripAdvisor

I stayed there for four nights and I forgot a little pillow which was very important to me because I got it from my mom when I was born, when I realized my little pillow was missing, I immediately called the hotel, it had not been 12 hours since I left, but they always told me they could not find my pillow, I assured them it was on the bed, but they made no effort to help me. They were very rude and inhumane I felt like they were making fun of me because I don't speak English fluently.

Thank you for taking the time to share your feedback. Let me apologize if you felt that we were rude while you inquired about your pillow. Please contact myself or Ashley Morales (Front Office Manager) to further discuss the details of the pillow. We will continue to search the property to assure it is not here. Thank you and hope to hear from you soon. Kevin Raney- Director of Operations

Sister Bday Trip- Meh

Note TripAdvisor 3.0/5

660cynthiat En famille - Avis TripAdvisor

Pros- great location, museum portion is open 24/7 to guest as is the gym and suana. Various parking options ( street parking which is free after 7p on Friday thru Sunday/Garage across the street/Valet) I was able to park for free on the street it was a couple feet from the hotel . Staff is very friendly. The aesthetics of the property were very pretty. Cons- AC system is faulty it is activated by a motion sensor & our first room was 77 degrees and would not cool down we were moved to another room but woken up in a sweat both nights as the AC apparently kicked off while we slept leaving the room at 76 degrees, spa & room service & other amenities seemed a bit disorganized we had arranged for strawberrries and champagne to be brought to our room to celebrate a birthday before we headed out for our massage it didnt arrive I later learned it apparently was sitting in the original room we were moved from it was corrected but we received later after our spa appointments, room service arrived without utensils again it was corrected but further proved their system of doing things could be improved, the counting house again was very pretty but the food options and flavor were lacking and the prices were pretty high, our room bathroom was very dirty shower looked rusty and poorly designed the water seeped out onto the bathroom floor we had to use towels to prevent us from falling additionally some of the water must have wet the area by the toilet causing the bathroom to smell horrible best way to describe it would be a dirty urinal smell which confirmed what we thought that the bathroom had not been cleaned properly, the beds were not balanced so they would teeter back and forth when sitting or laying on them we had to use some of the magazines in the room to prop them up so we wouldn'tbe woken up by the noise if someone shifted in their bed, lastly there were some issues with charges but again everything was worked out in the end I will say the staff did their best to rectify the issues as they occurred which is why it was just alot of problems for a short stay of only two nights. I wouldn't stay at the hotel again personally. And to be fair there are worst hotels out there. I just felt for the price we could've expected better quality and comfort especially with the AC issue in the middle of summer and the lack of cleanliness of the bathroom. The museum is definitely worth checking out whether or not you're staying there.

I would like to apologize for your HVAC and guest room experience and for not meeting your expectations. Would it be possible to speak with you directly? Please call my office. All the best, Kevin Raney - Director of Operations

Bon endroit pour une réunion d'équipe

Note Avis clients 5.0/5

Anonyme Professionnel - Avis confirmés ALL

Nous avions réservé pour une rencontre d'équipe de 3 jours et avons été très bien servie par le personnel. Chambre comfortable et paisible. Les déjeuner et les dinner était bon et dans les temps.

Dear Raymond B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Hôtel avec un service calamiteux!

Note TripAdvisor 2.0/5

Karine S En famille - Avis TripAdvisor

Hôtel assez joli et bien placé, mais un service calamiteux, il a fallut que je me batte tous les jours pendant une semaine pour que ma chambre soit faite,et malgré cela elle n’a pas été faite le samedi, trop peu de personnel et le peu de personnel présent, absolument pas concerné et complètement incompétent…! La chambre était par ailleurs assez sale à certains endroit, ce que j’ai fini par venir faire constater par le manager qui nous a accordé 500 $ de rabais sur le séjour tellement c’était délirant… apparemment je n’ai pas été là seule à me plaindre à ce moment là… la carte magnétique pour avoir accès aux étages ne marchait jamais, j’étais obligé de m’arrêter au desk chaque jour. Le stationnement de votre voiture est facturé 25 $ par jour, alors qu’à 80 mètres vous avez un parking qui vous en coûtera environ 10 euros maximum par jours, si vous vous déplacez régulièrement, le parking étant gratuit la nuit vous paierez plutôt 7 $. Pas de petit déjeuner, il faut le prendre à l’extérieur, pas de room service, pas grand chose en fait… les prix varient beaucoup en fonction de la fréquentation de l’hôtel, certaines nuits au moment de la graduation des universités étaient facturées plus de 400 $ énorme pour l’absence totale de service que vous trouverez sur place!!

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 441 avis 9.2/10 Site
  • 865 avis 5.7/10 Chambre
  • 782 avis 7.6/10 Service
  • 6 avis 3.3/10 Internet
  • 329 avis 4.4/10 Confort
  • 301 avis 3.9/10 Propreté
  • 278 avis 4/10 Installations
  • 49 avis 3/10 Petit déjeuner

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