21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.8/5 1,781 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,781 reviews

TripAdvisor Rating  4.0/5  929 reviews

Great room

Customer review rating 4.5/5

Quickvisit Couples - Confirmed reviews ALL

We loved the room. It was spacious, the bed was pretty comfortable, I loved the purple lights and the rubber duck. We were a little unclear on the process for the valet when we arrived as no one was there, but I assume they were busy parking cars. We sadly missed exploring the museum parts, but I am hopeful to return to do that another day. I did find the layout of the hotel to be a bit strange, but I expected that since it wasn't originally a hotel. The location was perfect for us to walk to the theatre. The cocktails at the bar were excellent, some of the food was a fail, but most of it was great. I will say the restaurant was a bit pricy for the quality, but the convenience factor was perfect. I would definitely stay here again.

Dear Elli K., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team 21c Durham.

Incredible experience from start to finish!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Always feels like home when I arrive at 21 C Durham. I get excited to imagine what art will greet me. Always greeted at the front door with smiles. Room is ever so spacious, with every amenity you could want. Location terrific. Always something to do, see, or eat! Can't begin to thank you all for your warm hospitality

Dear Jill L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect location, great service.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Everyone was very accommodating.

Dear McKenzie B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Luxury hotel has service that is just as exceptional as accommodations

Customer review rating 5.0/5

Elizabeth G. Couples - Confirmed reviews ALL

A perfect getaway for couples. We had the most Spacious room with the best coffee. The restaurant food was high quality. And the location was convenient to the shows at DPAC.

Dear Elizabeth G., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Gave license and credit card at check in but when we tried to charge our meal to the room at restaurant they said "we didn't have a card on file". Tried advertised bourbon shot at the bar after 8pm- Bartender questioned our validity even though we showed our room keys. Said we "should have ticket for shots". Made a big deal about calling front desk to get the okay. Very embarrassing.

Dear Julie H., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 449 reviews 9.1/10 Location
  • 990 reviews 5.3/10 Room
  • 787 reviews 7/10 Service
  • 387 reviews 4.3/10 Comfort
  • 350 reviews 3.6/10 Amenities
  • 340 reviews 3.1/10 Cleanliness
  • 58 reviews 4.2/10 Breakfast

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