21c Museum Hotel Durham 4.5 stars

Customer review rating (ALL Rating) 4.0/5 1,531 reviews

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21c Museum Hotel Durham - Image 1
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,531 reviews

TripAdvisor Rating  4.2/5  991 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Jil C. Business - Confirmed reviews ALL

The room smelled strongly of urine. I reported this issue, and no alternative accommodations were offered. I stayed at the hotel only after receiving a clear assurance that my van would not be moved from the valet lane overnight, as it is too tall to fit in a parking garage. When I woke up the next morning, my van was missing. I asked the valet, who told me it had been parked in the garage and pointed to a second-floor corner where I could see it. I immediately expressed concern, as I had been explicit that the van was too tall for garage clearance. As a result of being parked in the garage despite these instructions, my van sustained damage. The roof rack struck the ceiling, bending the roof and creating damage that will likely lead to leaking. I reported this damage promptly. Since then, my interactions with your staff have been met with rudeness and dismissiveness, rather than a professional response to a serious issue caused by valet error. For context, we had originally planned to stay at Unscripted, but chose not to specifically because they were upfront that their garage could not accommodate our van. I relied on your hotel’s assurance that this would not be an issue here.

Customer review rating 2.0/5

Elisabetta J. Business - Confirmed reviews ALL

BREAKFAST: I purchased a rate with breakfast included, to find that all they gave me was a vouched for 18$. I was hoping the breakfast was self-service, I just wanted some scrambled eggs crispy bacon and one pancake, I had to order one plate with only eggs and bacon, and also sausage and potato which I didn't care about, but was lacking pancakes. 17$. And the pancakes were a separate dish, other 18$, when I just wanted one pancake. So I ended up paying 35$ to get those few things I wanted, and had so much more stuff I didn't want. So it was a waste of money, and a waste of food. And I had to wait ages, unacceptable time wasted for breakfast and I run late to my meetings. ROOM TEMP: Despite I set the temperature higher, I couldn't increase the room temperature and I was feeling cold all the time.

Dear Elisabetta J., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered during your breakfast experience. We strive to offer a variety of options, and we regret that our current setup did not meet your expectations. Your comments about the limited breakfast choices and the pricing structure are invaluable, and we will take them into consideration for future improvements. Regarding the temperature in your room, we understand how crucial a comfortable environment is for our guests. We encourage guests to reach out to our staff for assistance with room settings, as we are always available to help ensure a pleasant stay. We appreciate your insights, as they assist us in enhancing our services and guest experiences. We hope to have the opportunity to welcome you back in the future, providing you with a more satisfactory stay. Best regards, 21c Museum Hotel Durham

Customer review rating 2.5/5

Maci D. Business - Confirmed reviews ALL

The hotel lobby is very cool and features beautiful artwork, along with many other areas in the hotel. Checking in was easy but once I got to my room I was immediately hit with the smell of sewer, and it was VERY unpleasant. The first night in my room was fine but when I woke up my room was extremely cold, and I had to wear my puffer coat to just get dressed for the day. The front desk did provide a small space heater which helped a lot. My job was hosting our annual winter meeting in the ballroom area of the hotel and during the entire conference we were freezing cold.

Dear Maci D., Thank you for taking the time to share your experience at 21c Museum Hotel Durham. We appreciate your compliments regarding the unique artwork in our lobby and the check-in process. However, I am truly sorry to learn that your stay was marred by unpleasant odors in your room and discomfort due to the cold. We strive to maintain a comfortable environment for all our guests and your feedback regarding the heating issues in both your room and the ballroom is valuable. While we do offer assistance such as space heaters, we understand that it does not fully address the concern of temperature control. Your comments have been noted for further consideration as we continuously seek to enhance our services and facilities. Thank you once again for your feedback. We hope to have the opportunity to provide you with a more comfortable stay in the future. Sincerely, 21c Museum Hotel Durham

Customer review rating 5.0/5

Keith B. Business - Confirmed reviews ALL

Loved it, staff so kind and welcoming, room was very clean and spacious, great shower, great bed and linen, will definitely be coming back.

Dear Keith B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff welcoming and your accommodations comfortable. It is wonderful to know that you appreciated the cleanliness and quality of our amenities. We look forward to welcoming you back soon. Best regards, 21c Museum Hotel Durham

Customer review rating 4.5/5

Lawrence M. Couples - Confirmed reviews ALL

Staff was very friendly and the Bartender was awesome...great guy

Dear Lawrence M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff to be friendly and that you enjoyed your interaction with our bartender. Your positive feedback is greatly appreciated. Best regards, 21c Museum Hotel Durham

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Other web-users rate our hotel

  • 535 reviews 9.3/10 Location
  • 1,083 reviews 5.5/10 Room
  • 915 reviews 7.4/10 Service
  • 5 reviews 0/10 WiFi
  • 403 reviews 4.7/10 Comfort
  • 399 reviews 3.7/10 Amenities
  • 315 reviews 4.5/10 Cleanliness
  • 63 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.