21c Museum Hotel Durham

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21c Museum Hotel Durham

Customer review rating (ALL Rating) 4.0/5 1,350 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

Telephone +1 919-956-6700

Fax +1 919-956-6701

Contact email

  • By plane

    RALEIGH DURHAM INT At 23km / 14 miles - Shuttle paying

GPS:35.9960597, -78.9017867

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our accommodation(s)

The 125 guest rooms are spacious with high ceilings, large windows, and custom furnishings, providing a respite to the stimulating museum spaces below. Design team preserved the foyer's green marble and silver leaf ceiling and terrazzo floors throughout. All guest rooms include Free WiFi, 42" HDTV Television, Fully Stocked Minibar, Nespresso Coffee Machine, Alarm Clock/Docking Station, Malin and Goetz Bath Amenities, Luxurious Bedding, and Original Artwork.

Our guest reviews

Our guest reviews for
21c Museum Hotel Durham

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,350 reviews

TripAdvisor Rating  4.0/5  907 reviews

Great customer service and cleanliness

Customer review rating 5.0/5

Desirée Solo - Confirmed reviews ALL

I loved the stay. I live in Durham but finally felt like a tourist in my own city. I have to do this more often. It was nice to be pampered in my hometown.

Depressing

Customer review rating 1.5/5

Ch Business - Confirmed reviews ALL

Location a positive. Most other areas of experience were lacking

Dear Crispin H., Thank you very much for sharing your comments regarding your stay at the 21c Museum Hotel Durham. I would like to apologize for not meeting your expectations during your stay. I would be grateful if you would allow me the opportunity to follow up with you directly. Please let me know of a time that fits your schedule. My contact information: 91… rm… Sincerely, Ron Morin General Manager

Nice hotel

Customer review rating 3.5/5

Bill Business - Confirmed reviews ALL

Hotel booked after seeing good reviews on line. Several of us arrived on government contract. Although two of us booked king rooms, one got an accessible room and I got two queens because "they were totally full," which makes me wonder why they booked other people into rooms that were reserved with a specific configuration by us. If you book a king, they should reserve a king for you, right? Could it be that we were on government contract with a lower rate? Hmm..... The hotel itself is nice but very industrial, as a converted bank. Museum downstairs is nice and innovative. It's cool aesthetically but not the coziest with the cold, polished marble/concrete floors in the rooms. Rooms were clean and the beds comfortable, although one of us had an awful "sewer" smell when he checked in--turned out to be probably due to the bathroom sink trap having dried out which allowed the gas to get into the room. Fortunately, after an astute observation by my colleague, issue was fixed by pouring water into the drain, filling the trap and sealing the bad gas out. For some reason, my room had a little couch and cocktail table but no desk, and another colleague had the same thing--not sure if that's standard but probably better for parties than for business travel. It was functional for basic office work/email, but not as good as a nice high back desk chair and true desk as would be necessary if working remotely from the room. Although the downtown Durham area doesn't appear to have fully recovered from the pandemic yet, there are a bunch of nice restaurants, bars, and also a nice 22 mile rail trail about a half mile from the hotel, which we used every day. Overall decent experience, but not quite the vibe we were looking for.

Probably the only decent boutique hotel in Durham

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Pretty cool room, very cool art at the hotel. AC didn't work very well and room cleaning wasn't great (some hairs around the bedside tables when we arrived). Really appreciated getting a free upgrade for our special occasion.

Dear Wamiq C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. I am glad that you enjoyed your visit, but apologize for the issues you had with cooling the rooms, etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ron Morin General Manager

Good, not great

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Overall the stay was okay, but the daily room maintenance wasn't as professional as one would hope, especially from a boutique hotel. Towels that were replaced by house keeping weren't folded/stacked neatly and trashcans were left in random places after the trash was taken out. The hotel overall is nice, but I would advise to have housekeeping double check their rooms before moving on to the next.

Dear Kar Wai L., We appreciate your comments regarding your stay at the 21c Museum Hotel Durham. We will review your comments with our Housekeeping team in an effort to improve our presentation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ron Morin General Manager

Perfect spot to explore Durham downtown.

Customer review rating 4.5/5

Sandy Couples - Confirmed reviews ALL

Loved the two big windows, the comfortable bed , the very quiet AC and the great coffee the NESPRESSO made.

Perfectly quiet and well-appointed room

Customer review rating 5.0/5

Jennifer Friends - Confirmed reviews ALL

This was by far an amazing hotel experience. The front desk staff was incredibly attentive, the valet was expeditious, and the room was quiet and beautiful. I love Malin and Goetz products and was so excited to see them in the bathroom. I travel every year or so to Durham to visit friends and I will ALWAYS stay here. I also loved the location.

Mixed Review

Customer review rating 3.5/5

Ws Families - Confirmed reviews ALL

Cool building and renovation. Staff were very good. I liked our king bed room. We had several issues though - a broken iron, water wouldn't drain in the bathroom sink and a door was constantly opening and closing next door to us. Also the key cards did not work well in the elevators and no one explained how to get them to work better. The floors and elevators could have been cleaner. More attention to detail is needed.

Dear Wendy S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

great location

Customer review rating 4.5/5

Carol Couples - Confirmed reviews ALL

We enjoyed our stay at 21C Museum. It is a very interesting hotel with the artwork, decor and exhibits. And the location is perfect! Near all the arts venues and great restaurants. It is kind of hard to figure out where to park and where the entrance is, but when we finally saw the valets, they were VERY helpful. All the staff was very helpful and friendly. Rooms nice with modern decor. We had a great visit to Durham!

Dear Carol E P., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about our staff and your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Dingy small rooms. Not very clean.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The photos online are nothing like the rooms in reality. The glasses were filthy. There was a large glob of makeup under the window in the bathroom. The a/c was questionable as to whether it was working. No soundproofing to the rooms.

Dear Jennifer L., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our HVAC and cleanliness in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Very disappointed with my stay

Customer review rating 1.5/5

Angie Families - Confirmed reviews ALL

The photos and description of 21C didn’t match my experience at all. Our room was dirty first of all. There were layers of dust behind the toilet, on top of the headboard and on the nightstand. The furniture had scuffs all over it. The lighting was odd with both lights that were far too dim and 2 lights that were entirely too bright for comfort. On top of that our view outside was just dingy electrical systems and looking directly into other peoples apartments - so the curtains remained closed. Management was nice about our complaints. Unfortunately there were no other rooms but they were understanding and gave us a discount for the horrible experience. Thankfully we only had to stay for about 12 hours.

Dear Quiana D., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our cleanliness in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

More than we could have ever expected!

Customer review rating 5.0/5

Tom Couples - Confirmed reviews ALL

My wife and I reserved a room the evening of a scheduled induction for our son. We did not anticipate spending the night, but we wanted to have some relaxing time before his arrival. When we arrived, our room was not ready, which was disappointing. Throughout the process, the staff was very accommodating and empathetic to our situation. When we returned to check-in, we were given our room. When we entered the room, we both wondered where our bed was. As we looked around, we realized the staff had upgraded us to an incredible room. The final night before the birth of our son was spent in an AMAZING room courtesy of the wonderful staff. It made for a memorable beginning to a life filled with joy! Thank you to all who made it happen!

Dear Thomas S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Cold shower...

Customer review rating 2.0/5

Jennifer Business - Confirmed reviews ALL

Shower took an extremely long time to heat up - 30+ minutes. Mentioned to hotel staff upon check out - their response "yeah, I've heard that." Ironically I was in town for a Client Experience conference and this response did not lend for a great experience. I will think twice about booking with this location again.

Dear Jennifer D., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our shower temperature in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Overpriced for what you get.

Customer review rating 1.5/5

Kelly S. Couples - Confirmed reviews ALL

The check in area was unattractive, the hotel key took over 10 tries to work in the elevator, the double elevators was confusing (when going up from the vault bar area) with no signage guiding you to other elevator, the room was small, the bed too low and uncomfortable, the sheet had a footprint (or maybe a burn from an iron?) on it, the HVAC was loud (requiring earplugs), the sink took 5 minutes to drain when you washed your hands, only two towels, two coffees, no glasses, no robes. For the price of these premium rooms I expected much more. I had to ask for my final invoice when I expect it to be given at checkout. I did like the shower and the blackout shades. Stayed here because the wedding party did but would not stay here again.

Dear Kelly S., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem listed in your survey in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Well located

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The hotel itself definitely had interesting and artistic character. The rooms however are well worn and didn't feel as clean as I would have expected.

Dear Rusty R., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with cleanliness to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Well located. Room outdated and in need of repairs

Customer review rating 2.0/5

Steve Couples - Confirmed reviews ALL

Location fantastic. Room not cleaned each day…bed was made but bathroom no addressed…towels left on floor sink not wiped. Also the toilet lid and seat fell off and had to be sat on carefully.

Dear Steven B., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Excellent Accommodations

Customer review rating 4.5/5

Me Families - Confirmed reviews ALL

Pet friendly, clean, excellent location and very service oriented staff.

Dear Whitney M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback about our location and our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Raney

Hotel not post-pandemic ready

Customer review rating 1.5/5

Br Business - Confirmed reviews ALL

Too many issues with my room. Maintenance fixed all of the issues with my room after 5 r trips to the front desk. This hotel is not luxury hotel and is not what I expect from Sofitel.

Dear Brian R., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Durham. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our maintenance issues in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Kevin Raney

Great Location and Customer Service

TripAdvisor rating 5.0/5

LJLCINCY TripAdvisor review

My wife and I recently stayed two nights in Durham at the 21C hotel there. It was in a great location and we had a great corner room overlooking Tobacco park. From the valet, to the front desk, we received excellent customer service.

Quick overnight

TripAdvisor rating 4.0/5

464triciah TripAdvisor review

Interesting place to stay. Art was interesting. Front desk staff were great. It was a Monday so everything was very quiet. Only wish that I e had been a bit more accessible. Hotel felt a little shut down with restaurant closed and check in at lobby.

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