21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.1/5 2,320 reviews

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21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,320 reviews

TripAdvisor Rating  4.5/5  1,849 reviews

Bad experience

Customer review rating 1.5/5

Matt T. Business - Confirmed reviews ALL

We had issues with the lights as soon as we came in had to call maintenance. The room was so hot and I kept adjusting the thermostat and it would keep readjusting to a much warmer temperature. The bathroom smelled like sewage. It felt like there was no circulation in the room. Paid a lot to stay there and couldn'T. get a late checkout. I've had better experiences at holiday inns.

Excellent location.

Customer review rating 4.0/5

Robert Couples - Confirmed reviews ALL

Short walk to our favorite restaurants and OTR

Dear Robert H., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry, though, that there were minor issues with your stay. We will be addressing your concerns with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nat Grubbs Front Desk Supervisor

Cleanliness of room can be improved

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Carpets very dusty and room very dusty, especially lamps and light switches in the room. Also, the button on the phone in the room that should route to the front desk is not working. This sounded like it was a widespread issue that your management should address ASAP. Finally, there appeared to be a crack in the corner of the shower wall where water was draining into. Not sure if this is causing a leak elsewhere in the hotel

Great location!

Customer review rating 5.0/5

B. B. Couples - Confirmed reviews ALL

This is our go to spot to stay whenever we are in Cincinnati for a show. Literally across the street from the Aronoff and very walkable to The Know theater and OTR restaurants. Metropole is conveniently attached to the hotel and is always delicious.

Dear Beth B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reagan Hodges Front Desk Supervisor

Terrible experience

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Was assigned an occupied room upon check-in. This posed a significant hazard to my safety and a privacy breach of the other occupant. A new room was assigned and the keys did not work Shower was dirty Sink drain was bent Plugin for nightstand lamp did not work This has long been my favorite Cincinnati hotel and it has unfortunately gone downhill. Terrible experience.

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Other web-users rate our hotel

  • 622 reviews 9.1/10 Location
  • 1,328 reviews 5.8/10 Room
  • 1,143 reviews 7.7/10 Service
  • 519 reviews 4.2/10 Cleanliness
  • 293 reviews 5.3/10 Amenities
  • 88 reviews 5.7/10 Breakfast
  • 68 reviews 7.4/10 Wellness Area
  • 14 reviews 9.1/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.