21c Museum Hotel Cincinnati 4.5 stars

Customer review rating (ALL Rating) 4.0/5 2,340 reviews

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21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,340 reviews

Customer review rating 3.5/5

Bradford J. Couples - Confirmed reviews ALL

I love the concept of the hotel and we had a quality stay; however, the hotel is starting to show some wear and tear. The sink wasn’t draining great and the air conditioning was really loud. We had to turn it off at night. We also ate at Metropole three times. Breakfast was really good but dinner was average.

Hello, Thank you for taking the time to complete our survey. It is always refreshing to hear guest feedback, positive or negative. The issues you described is certainly not the experience we are known for or strive to provide. We do have a major renovation planned to begin at the end of this year, that will include all guest rooms. If there's anything we can do to make your next stay a 10/10, please don't hesitate to reach out. We look forward to your next visit. Best, Brad Kramer Front Office Manager

Customer review rating 4.5/5

David P. Couples - Confirmed reviews ALL

Stayed at 21C for one night. Great front desk team helped make my stay terrific from early check in to latish check out. Room is comfortable, well appointment, great in house gym. Only disappointment was the restaurant.

Thank you for taking time to complete our survey. We are so glad to hear you enjoyed your stay overall. I am truly sorry and apologize that our breakfast selection was disappointing. Please know that your feedback has been shared with our Restaurant Team to help make improvements. We truly value your business and would love to have you stay with us next time you are in the Cincinnati area. Looking forward to having you with us again! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

David W. Couples - Confirmed reviews ALL

From the parking staff to the front desk and restaurant, the people were friendly and helpful. Very enjoyable stay. I will return next time in Cincinnati.

Hello! Thank you for taking the time to complete our survey! I will pass your kind words along to our team. We look forward to your next visit! Best, Brad Kramer Front Office Manager

Customer review rating 2.5/5

Mary C. Couples - Confirmed reviews ALL

Paul, your front desk staff was friendly. The rest of the hotel is tired and our room number 912 was dirty. There were stains on the carpet, the windows did not open and were dirty, and the decor was drab to say the least. For a For a hotel that bills itself as a museum and showcases art, there was one small round painting on the wall,. The rest of the room was white and brown, and the bed pillows were some of the most uncomfortable I have ever encountered,. Even though you are about time to undergo a renovation, the least you could do is have comfortable beds.

Hello, Thank you for taking the time to complete our survey. It is always refreshing to hear guest feedback and have the opportunity to adjust service standards in real-time to meet our guest's needs. The experience you describe is certainly not what we are known for or strive to provide. I will pass your feedback along to the appropriate managers, who will investigate and re-train where necessary. If there's anything we can do to earn your business again, and make your next stay a 10/10, please don't hesitate to reach out to me directly. Best, Brad Kramer Front Office Manager

Customer review rating 5.0/5

Ann L. Business - Confirmed reviews ALL

Couldn’t have enjoyed my 4 day stay more. The staff is wonderful. The restaurant food and bar are great.

Thank you for the great feedback. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! Looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Other web-users rate our hotel

  • 656 reviews 9.2/10 Location
  • 1,442 reviews 5.1/10 Room
  • 1,170 reviews 7.9/10 Service
  • 9 reviews 4.3/10 WiFi
  • 609 reviews 3.6/10 Cleanliness
  • 367 reviews 7.1/10 Food
  • 340 reviews 4.6/10 Amenities
  • 100 reviews 8.1/10 Breakfast

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