21c Museum Hotel Cincinnati 4.5 stars

Customer review rating (ALL Rating) 4.1/5 2,189 reviews

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21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,189 reviews

TripAdvisor Rating  4.6/5  1,857 reviews

Customer review rating 0.5/5

Bobby R. Business - Confirmed reviews ALL

The shower had very little pressure and the water was very cold. I let it run several minutes thinking it may just take a while to heat up and it never got any warmer. It was the coldest shower I have ever had. The ironing board what lumpy and had a large indent going across the board that was adding creases to my clothing I was trying to iron. The lobby also smelled horrible like there may have been a sewage issue.

Dear Bobby, Thank you for taking the time to share your experience. I sincerely apologize for the lack of hot water and low shower pressure you encountered, as well as the discomfort this caused during your stay. The water disruption was due to an unexpected pipe issue, which has now been fully resolved and all services restored. I also appreciate your feedback regarding the ironing board, and I apologize that it did not meet your expectations. Your comments have been shared with our team to ensure proper attention to these details. We value your input and are committed to improving the guest experience. I hope we may have the opportunity to provide you with a more comfortable and seamless stay in the future. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 4.0/5

Sarah A. Business - Confirmed reviews ALL

I loved the museum, the rooms were super comfortable and luxurious. There seems to have been an issue with the water. the lobby area smelled slightly like sewage? I dont know - but maybe some sort of lobby scent would be good to mask it? The room was great, but the shower water would not get hot - was told it was an issue with the building water heater. So overall, I'd stay again, provided those issues are fixed. The staff up front were super courteous and helpful - super nice!

Dear Sarah, Thank you for taking the time to share your feedback. I’m delighted to hear that you enjoyed the museum, found your room comfortable and luxurious, and experienced courteous and helpful service from our front desk team. I do apologize for the issues you encountered with the shower water and the lobby area. The water issue was related to our building plumbing, and I want to assure you that we are actively working on resolving these plumbing concerns to prevent future disruptions. Your suggestion regarding the lobby ambiance has also been noted. We truly appreciate your feedback and look forward to welcoming you back for an even more seamless and enjoyable stay. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 4.5/5

Alice F. Families - Confirmed reviews ALL

Had my mom, my sister, and my daughter with me. One room lost heat and they went above and beyond to make it right. Love the valet service.

Dear Alice, Thank you for sharing your feedback. I’m delighted to hear that our team went above and beyond to address the heating issue in your room and that you enjoyed our valet service. It’s wonderful to know that we could help make your stay comfortable for you, your mom, sister, and daughter. We truly appreciate your kind words and look forward to welcoming you and your family back in the future. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 4.5/5

Jessalyn H. Business - Confirmed reviews ALL

Staff was very friendly and helpful- valet was also incredibly great.

Dear Jessalyn, Thank you for sharing your feedback. I’m glad to hear that our staff and valet service made a positive impression during your stay. I do apologize for the issues you encountered with the stained sheet and the absence of a proper trashcan in your room and bathroom. Your comments have been shared with our housekeeping and operations teams to ensure these matters are addressed and corrected for future guests. We appreciate your honesty and hope to provide you with an improved experience on your next visit. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 5.0/5

Andrea C. Friends - Confirmed reviews ALL

From chatting with Hector on the phone prior to my arrival to checking in and out with Caleb & Jack, this was a fantastic experience!! Sya at the restaurant was awesome and I overall had a great time enjoying the art, comfy bed and great staff. Thanks for making my 60th birthday a weekend to remember, for the better! I hope everyone enjoyed the homemade chex mix & jalapeño jam I brought!!! I just knew in advance that everyone would be awesome! :)

Dear Andrea, Thank you so much for sharing your wonderful feedback! I am thrilled to hear that your 60th birthday celebration at 21C was such a memorable experience. It’s fantastic that Hector, Caleb, and Jack were able to make your stay seamless and enjoyable, and I’m glad you loved Sÿa, the art, and the comfy accommodations. Your thoughtfulness in bringing homemade Chex mix and jalapeño jam is so appreciated—I’m sure the team enjoyed your treats as much as they enjoyed having you here! It’s always a pleasure to hear when our guests have such a positive experience, and your kind words mean a lot to everyone on our team. Thank you again for choosing to celebrate such a special occasion with us—we hope to welcome you back for many more wonderful visits! Sincerely, Blen Metzger I Assistant General Manager T 51… | bl…

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Other web-users rate our hotel

  • 629 reviews 9.2/10 Location
  • 1,365 reviews 5.3/10 Room
  • 1,124 reviews 7.9/10 Service
  • 7 reviews 6.5/10 WiFi
  • 568 reviews 3.6/10 Cleanliness
  • 365 reviews 8/10 Food
  • 325 reviews 4.6/10 Amenities
  • 92 reviews 7.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.