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21c Museum Hotel Cincinnati Hotel 4.5 stars

Customer review rating 4.4/5 1,213 reviews

ALLSAFE approved hotel

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21c Museum Hotel Cincinnati
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+ 15 Services

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 cincinnati
united states

Tel: +15135786600

Fax: (+1)513/5786601

Check-in from 16h00

Check out up to 11h00

  • By plane

    COVINGTON At 16km / 10 miles

  • By plane

    LUK At 9km / 5 miles

GPS :39.1030112, -84.5120188999

Hotel services

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 156 rooms
    • 8 rooms for people with reduced mobility
    • 20 family rooms
    • 16 connecting rooms
    • 156 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
    • Polish
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter

Our accommodation(s)

The 156 spacious guest rooms are filled with custom furnishings that lend a decidedly residential feel, providing a comfortable respite from the thought-provoking art and nonstop energy that fills the museum galleries. Outfitted with comfortable beds, plush robes, and Malin + Goetz bath amenities, the guest rooms include all the 21c luxuries you would expect.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
21c Museum Hotel Cincinnati

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,213 reviews

TripAdvisor Rating 4.5/5

1,781 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Best Staff and Made Me Smile

Customer review rating 5.0/5

Oneida T. Friends - 20/10/2021 Confirmed reviews ALL

Derrick at the Front Desk Super Helpful Customer Service Valet/BellHop Timely and Thorough Not to mention Art throughout the Hotel and of Course Nice Gym

Dear Oneida T., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I have taken the step to mention Derrick in our in house rewards program based on your feedback. We also appreciate the comments related to our valet/bellman's attention to detail. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harry
Customer review rating 3.5/5

Anonymous Business - 20/10/2021 Confirmed reviews ALL

good except you never sent me my final statement as promised

Dear Jim S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I have sent your final statement to the email we have on file; ji… If this is not the correct email, please call to provide the correct one. Sincerely,

Nice but loud

Customer review rating 3.5/5

Haley Couples - 20/10/2021 Confirmed reviews ALL

Really enjoyed our stay, but there were very loud noises going on throughout the night and early morning. It sounded like someone was moving furniture overhead. Or bowling.

Dear Catherine C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I was very distressed to read about the noise complaint. We would have addressed it immediately if we had been informed. I have noted your profile to provide a 20% and possible complimentary upgrade for a future stay. We hope you will give us another opportunity when you are traveling again. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay.

Customer review rating 5.0/5

Anonymous Couples - 20/10/2021 Confirmed reviews ALL

Everyone was very accommodating and knew everything. They were very helpful when I asked anything.

Dear Carter A., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I want to thank you especially for mentioning the level of knowledge and communication provided by our agents. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice rooms

Customer review rating 3.0/5

Anonymous Business - 20/10/2021 Confirmed reviews ALL

Nice rooms, but while there bright spots, we found most staff unfriendly. Our team (in town a week month for the next 6-12 months) asked to try other hotels.

Extremely professional and friendly staff. Staff very attentive.

Customer review rating 4.0/5

Anonymous Families - 19/10/2021 Confirmed reviews ALL

Was at 21c for a 3 night stay for my niece’s wedding. Many family members stayed at 21c. Overall, a good experience. I was surprised that at a hotel of this caliber that there was no refrigerator, the shower had no force to it, and the hair dryer barely worked. Also thought it was very odd that there was no ice machine.

Dear Mary Ann J., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. When you next stay with us please request a refrigerator. We do not have ice machines on the floors to reduce the noise level but you can always request ice be sent to your room. Our mini bars will be restocked when we get the supplies to do so. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harry

21C is a beautiful hotel, terrific service in the heart of Cincinnati.

Customer review rating 5.0/5

Smm Business - 18/10/2021 Confirmed reviews ALL

We appreciated the early check in as we arrived early that day. The food was good. The gallery exhibit was very interesting, and the room was lovely. The bed was terrific, and the bathroom was beautiful. The bathroom amenities were perfect too. I wish we had a room with a view.

Dear Suzanne, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex

Good Stay

Customer review rating 4.0/5

Charley Couples - 18/10/2021 Confirmed reviews ALL

We thoroughly enjoy 21Cs. Facilities are excellent, people are very pleasant. Bar and dining staff included. Only one complaint. I wanted to confirm the location of Taft Theater. Person at the front desk had to look up on computer and started to give me directions to the Taft Center for the Arts. He finally found the correct venue. On leaving, I asked the Valet staff for the best way to get to I-75 North and was greeted with a blank look and "I don't know." Staff should have some idea of things located in their city.

Dear Charles T., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. We appreciate your detailed feedback related to our customer service and will certainly let our team know what they need to do to improve in those areas you mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harry

Well located in downtown Cincinnati

Customer review rating 4.5/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

Very good stay. Wonderful one bedroom. Staff was very friendly. Only complaint - no laundry list or bag in room. Took three requests to get it. Limited selections in restaurant - perhaps due to COVID.

Dear Dick A., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. We apologize for any inconvenience caused by delay in our laundry services. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex

Always a treat!

Customer review rating 5.0/5

Chip Couples - 18/10/2021 Confirmed reviews ALL

Clean, whimsical decor, the wet rooms are crazy! Always great service. What a fun place to stay in cincy!

Dear D., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex

Great hotel

Customer review rating 5.0/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

The staff was amazing! Very friendly and accomadating! The art musuem was very enjoyable. A great stay for me!

Dear Robert, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex

Good location

Customer review rating 2.0/5

Casey Couples - 18/10/2021 Confirmed reviews ALL

Our room does not have a good view and not have parking a lot for guest or unfair additional payment parking lot.

Dear Casey M., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Due to the structure of our historic building our Deluxe King room only faces our Historic alley or the interior of the building. I highly recommend you book our Luxury king room in order to get a view of the street side with more natural light. As for parking unfortunatley in the down town area there's very limited free parking if any. We hope that you consider staying with us again and we would love to offer you a complementary upgrade to a Luxury king with a view. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicol

Great Experience!

Customer review rating 5.0/5

Michael Couples - 18/10/2021 Confirmed reviews ALL

Everything was simply excellent. From Valet upon arrival, to check-in and out, from friendliness of the staff, to cleanliness and location. Absolutely perfect

Dear Michael, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex

Left early

Customer review rating 2.0/5

Laura G. Couples - 18/10/2021 Confirmed reviews ALL

Hotel seemed great, but we left after 2 hours due to having to get home to a sick kid. Would have been nice to have receive some type of partial refund, given we were checked out by 5pm.

Dear Laura G., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Cincinnati. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies about your early departure and we hope your child is feeling better. I have gone ahead and discounted your stay by 20% which will refund your card for $42.37 within 3 to 5 business days. We hope you are able to return to our establishment soon and enjoy a full night stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Nicol

Wonderful staff

Customer review rating 5.0/5

Blane H. Business - 17/10/2021 Confirmed reviews ALL

Perfect

Dear Blane H., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. We appreciate you mentioning our associate Tarryn we will make sure she gets your Kuddos! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Disappointing stay

Customer review rating 1.5/5

Kenneth P. Couples - 17/10/2021 Confirmed reviews ALL

Shower water pressure was very low, not more than a trickle. The bare minimum towels: very small. Only one bathrobe provided. Couch cushions dirty. Cookie crumbs on the carpet. This was supposed to be a “studio king” upscale room. Small window looked out onto a wall. No breakfast service! Extremely expensive valet parking. I would not recommend this hotel.

Cute concept hotel

TripAdvisor rating 5.0/5

Roam39188836912 02/08/2021 TripAdvisor review

We vacationed in Cincy to view the museums and city sights and thought what a novel way to see contemporary art in the hotel itself! We were not disappointed in the diversity of styles and mediums. The room was very comfortable. Do request maid service as it was not automatic. The bellmen were very responsive to our requests. The web doesn’t mention it has a Nespresso machine! Well Done!

Hotel Review

TripAdvisor rating 3.0/5

karipalmer11 Couples - 16/10/2019 TripAdvisor review

We appreciated the artwork and the location was great for Blink. As well, we liked the free water. Although, since the brand's mission is to be green, access to filtered water and reusable water bottle seems more in line with being green.The water bottles felt wasteful. We liked the decor in the room but felt it was overpriced for the size.

Thank you so much for taking the time to review our hotel. I appreciate your very constructive feedback. We will take your comments under advisement and hope that we can welcome you back to the hotel another time. Best Regards, Shelley Meszoly General Manager

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