21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.1/5 2,332 reviews

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21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,332 reviews

TripAdvisor Rating  4.5/5  1,848 reviews

Was okay

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We have stayed in this hotel many times. The property seemed to be tired. Our shower was not working properly. Almost no pressure. Attention to little details was lacking.

Dear Stephen T., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henry Burdsall Front Office Manager

Perfect location

Customer review rating 5.0/5

Lettie Couples - Confirmed reviews ALL

We attend a show, have pub grub and go to bed! We love the location!!!

Dear Colette R., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nat Grubbs Front Desk Supervisor

Nice Surprises

Customer review rating 5.0/5

Tm Business - Confirmed reviews ALL

It was fun to discover the nice surprises in the hotel as well as in the room.

Dear Thomas M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reagan Hodges Front Desk Supervisor

Worst hotel I have ever been

Customer review rating 0.5/5

Rafael Families - Confirmed reviews ALL

On top of the unfriendly staff at the reception, I mistakenly forgot important items at the hotel and when I called them to report it, asking them to save them for me, just a few minutes after the checkout, they claimed the items “were not found”. I knew exactly where I left them and asked the manager to look for them. After calling 5 times, I finally received a call back and they told me that they could not find them - which is VERY unlikely.

Dear Mr. U. I am terribly sorry for the loss of your items; I truly feel for you. I personally looked everywhere those items might be located including the room and lost and found. I unfortunately could not find your items and I don't believe they are in the hotel. As for the friendliness of the staff that is totally inexcusable, and I will further investigate with my team to ensure we treat every guest with nothing but the best hospitality. Again, sorry for the loss of your items. Henry Burdsall Front Office Manager

Great location. Interesting aert

Customer review rating 4.0/5

Ron E. Families - Confirmed reviews ALL

We had a good stay, however one of the reasons we chose 21c was the availability of electric car charging that was listed on many hotel sites. When we arrived, we were told that this was in error. We ultimately were able to work around it, but it is misleading and needs to be addressed in multiple hotel sites online.

Dear Ronald E., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reagan Hodges Front Desk Supervisor

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Other web-users rate our hotel

  • 619 reviews 9.2/10 Location
  • 1,324 reviews 5.8/10 Room
  • 1,142 reviews 7.7/10 Service
  • 520 reviews 4.3/10 Cleanliness
  • 499 reviews 5.4/10 Comfort
  • 355 reviews 7/10 Food
  • 291 reviews 5.3/10 Amenities
  • 88 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.