21c Museum Hotel Cincinnati 4.5 stars

Customer review rating (ALL Rating) 4.0/5 2,127 reviews

21c Museum Hotel Cincinnati - Image 1
21c Museum Hotel Cincinnati - Image 2
21c Museum Hotel Cincinnati - Image 3
21c Museum Hotel Cincinnati - Image 4
609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Book this hotel
Room 1
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Room

DELUXE DOUBLE QUEEN

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 31 m² / 333 sq ft
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Media And Technology

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Media And Technology

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Media And Technology

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Media And Technology

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

LUXURY SUITE

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

CORNER SUITE

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 156 rooms
  • 8 rooms for people with reduced mobility
  • 20 family rooms
  • 16 connecting rooms
  • 156 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Porter

  • Porter

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Business

5 Meeting rooms

Business Center

  • Self service business center

METROPOLE

Photo out of - METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Cooking style
Regional
Chef name
Vanessa Miller
Capacity
118
Accessibility
Accessible service
45202 Cincinnati, United States
Telephone +1 513-578-6660

Exceptional closings

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Cocktail Terrace

Non contractual photo

Cool off with the cool kids on the Cocktail Terrace, Cincinnati's hottest rooftop bar. Open seasonally, the Cocktail Terrace features handmade bottled cocktails, poptails, adult slushies and a laid back summer-time vibe.

Marriage is one of life's greatest events - plan yours with a rehearsal dinner, wedding, or reception that is sure to make a lasting impression!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,127 reviews

Customer review rating 2.5/5

Taylor H. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Yoram G. Families - Confirmed reviews ALL

Thank you for taking time to give us such positive feedback! We love to hear you enjoyed your stay and will pass on your comments to our staff! We truly value your business and would love to have you stay with us next time you are in the Cincinnati area. Looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

Christina H. Couples - Confirmed reviews ALL

Thank you for giving us such positive feedback! We are so glad to hear you enjoyed your stay. We love our yellow Penguins, too! And we agree, our brunch is delicious! Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

Stacia A. Couples - Confirmed reviews ALL

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 1.0/5

Rob J. G. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Yoram G. Families - Confirmed reviews ALL

We had a delightful time. Room was very spacious and comfortable and we loved the art work and the exhibition. We will definitely come back.

Thank you for taking time to give us such positive feedback! We love to hear you enjoyed your stay and will pass on your comments to our staff! We truly value your business and would love to have you stay with us next time you are in the Cincinnati area. Looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

Christina H. Couples - Confirmed reviews ALL

What a cool experience! Found this through my credit card travel portal and so glad I did. Loved the museum, the yellow penguins and the brunch the next day was delicious. Come to Cincy regularly so would love to stay here again. 100 percent, highly recommend!

Thank you for giving us such positive feedback! We are so glad to hear you enjoyed your stay. We love our yellow Penguins, too! And we agree, our brunch is delicious! Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

Stacia A. Couples - Confirmed reviews ALL

It was wonderful. We definitely will come again.

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 1.0/5

Rob J. G. Business - Confirmed reviews ALL

Room was unclean toilet needed pluming. It was a two night stay. I was exhausted and too busy to deal with calling front desk. I was surprised. I’ve stayed in the hotel on several occasions. The extreme decline was unexpected and unfortunate.

Customer review rating 3.5/5

Hulusi T. Families - Confirmed reviews ALL

Turnover cleaning was not done properly, overall require more cleaning. Good experience.

Thank you for taking the time to share your feedback. I am very sorry to hear that your room was not cleaned properly. This is certainly not the experience we want our guests to have, and we apologize this stay was not what you've come to expect. Do know that your comments have been shared with our housekeeping team so these issues can be addressed immediately. We appreciate your feedback as it helps us ensure our rooms meet the highest standards. Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 3.5/5

Emily M. L. Business - Confirmed reviews ALL

The hotel is in desperate need of new carpet. It looks old and worn. My room wasn’t dirty, but the carpet aged the room.

Hi there! Thank you for sharing your feedback. As we progress through the year we are looking forward to renovations and upgrades at the hotel which will include new carpet throughout the hotel. This will take some time, but we hope you will join us again in the future to enjoy the new experience we will provide. Sincerely, Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 3.0/5

Joel C. Families - Confirmed reviews ALL

This stay was more disappointing than our last stay because they limited what we could order for breakfast and the restaurant closed early and the hours were not listed accurately.

Thank you for taking the time to share your feedback. I am very sorry to hear about the issues with our restaurant. This is certainly not the experience we want our guests to have, and we apologize for the inconvenience. Your comments have been shared with our management team so these issues can be addressed. We appreciate your feedback as it helps us ensure we meet the highest standards our guests expect. Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

Marc F. Friends - Confirmed reviews ALL

Beautiful hotel with comfy, spacious rooms and delightful, attentive staff. The breakfast we got with our room was one of the best I've ever had (try the potatoes!). I want to come back to Cincinnati just to stay here again.

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 4.5/5

Louis S. Couples - Confirmed reviews ALL

Had a weekend stay. The staff was quite responsive. Restaurant was very good for breakfast.

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms

Customer review rating 4.5/5

Shari M. Couples - Confirmed reviews ALL

We loved our stay at the 21C Hotel! We decided to stay here for our wedding night and we definitely don’t regret it! Everything was amazing! The bed was comfortable, the shower was amazing and we had a really great experience!! we did order an add-on package of chocolate covered strawberries and champagne, but it wasn’t in our room. It was kind of a bummer but not that big of a deal! We didn’t have to pay for it so we didn’t mind. The food at the Metropole the next morning was out of this world! Their breakfast was killer! I think I’m gonna have to come back just to have their breakfast!!!

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms

Customer review rating 2.5/5

Carl L. S. Couples - Confirmed reviews ALL

Took $5 tip every day but never cleaned coffee maker or left any coffee! Went to desk and got myself and the second day was told the cleaning crew only comes in every other day and I advised them the tip was gone each day and the bed was pulled back! Next day washcloths gone but no clean ones left then when went to get shoes by dresser spot someone left their panties behind under dresser! The restaurant however was wonderful each morning for breakfast! The employees were really good!!!!!

Thank you for sharing your feedback. I am very sorry and apologize for the housekeeping issues you experienced during your stay. This is not the standard of service we strive to provide. Your comments have been shared with both our housekeeping and front office teams so these issues can be addressed immediately. We appreciate your feedback as it helps us ensure our rooms meet the highest standards our guests expect. We do hope to have you stay with us again to show you how great a stay with 21c truly can be! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

Christopher O. Couples - Confirmed reviews ALL

Started with a great interaction with valet. Checking in was fast and efficient and everyone at the desk through the weekend was very nice and helpful. The hotel and our room was very clean and well appointed. Nice amenities. Restaurant staff were very good! Our first stay and will definitely be back.

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms

Customer review rating 5.0/5

Anna B. Couples - Confirmed reviews ALL

Only downside was on the floor we were on there were 2 stairs up and taking the bell hop up that was a challenge both up and down when loading and unloading our stuff

Thank you for sharing your feedback. We apologize that you had to deal with getting the luggage cart to your room by yourself but we are so glad to hear you still enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms

Customer review rating 4.5/5

Page C. Families - Confirmed reviews ALL

We enjoyed the museum, restaurant, the humor of the penguins and the location. However the quest for minimalism went too far to the expense of distributing information about the hotel, the area and conveniences about the neighborhood. We do not spend out valuable time watching TV when we could be visiting with relatives we have not seen for a year or more. A simple brochure explaining what you offer would be helpful. Last but not least, we never had any housekeeping in the 5 days we were there. We had to call for clean towels on the 4th day. I know the housekeepers were outside out room but they never serviced the room

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay overall. We are sincerely sorry for the room placement error on our part and for housekeeping not coming to service your room during your stay. This is certainly not the experience we want our guests to have, and we apologize for the inconvenience. I have addressed these issues with our Housekeeping and Front Office teams to be sure better care is taken with our future guests. Our Front Office team is also currently working on consolidating information on what all there is to do and see in the area. I am very glad to hear that we were able to move you into the appropriate room and provide you with what you needed to make your stay better and more enjoyable. Thank you again for sharing your feedback and experience! We truly value your business and look forward to having you stay with us again in the future! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 3.5/5

Charles F. Solo - Confirmed reviews ALL

Overall the stay was good, although the rooms are not as nice as in the photos. The lobby floor has a distinctly unpleasant odor; I recommend getting rid of that as it makes a bad first impression. In general it feels like 21c is advertised like a 4-5 star hotel, but really more of a 3-star experience.

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay overall. We do apologize that the rooms were not as expected and that there was an unpleasant odor in the lobby. I have notified our Housekeeping Manager to address the issue with the lobby. As we progress through the year we are looking forward to renovations and upgrades at the hotel. This will take some time, but we hope you will join us again in the future to enjoy the new experience we will provide. Looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

Sharon P. Families - Confirmed reviews ALL

great staff, beautiful hotel in a great location

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms

Customer review rating 4.0/5

Diana S. C. Friends - Confirmed reviews ALL

Excellent Location in Downtown Cincinnati. Really enjoyed the museum/art gallery angle to the property. Staff were uniformly friendly though I did have to ask for the ALL Gold-level benefits at check-in as staff did not acknowledge membership at all. Room was sizeable but tired as shown in its wear and tear; bedding felt somewhat rough and the single bathrobe was frayed at the collar. Housekeeping disturbed twice notwithstanding late checkout (there was no door sign provided in the room). If I had to return to Cincinnati, would likely stay here again.

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay overall but sincerely sorry that the Front Desk did not acknowledge your membership or explain your benefits and for the disturbances on your last day. I have addressed these issues with our Front Office and Housekeeping Managers. As we progress through the year we are looking forward to renovations and upgrades at the hotel. This will take some time, but we hope you will join us again in the future to enjoy the new experience we will provide. Looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 3.5/5

Johanna H. Couples - Confirmed reviews ALL

Hotel was unique and nice, but service didn’t meet the standards I expected for this level of hotel.

Customer review rating 4.5/5

Marilyn S. Friends - Confirmed reviews ALL

Convenient to all downtown locations. Valet services were great.

Thank you for taking time to complete our survey. We are so glad to hear you enjoyed your stay. We truly value your business and would love to have you stay with us next time you are in the Cincinnati area. Looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Other web-users rate our hotel

  • 653 reviews 9.2/10 Location
  • 1,390 reviews 5/10 Room
  • 1,121 reviews 7.7/10 Service
  • 11 reviews 6.8/10 WiFi
  • 607 reviews 3.6/10 Cleanliness
  • 315 reviews 4.5/10 Amenities
  • 123 reviews 5.7/10 Bar
  • 111 reviews 7.3/10 Breakfast

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