21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.3/5 2,982 reviews

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

ALLSAFE approved hotel

Our accommodation(s)

The 156 spacious guest rooms are filled with custom furnishings that lend a decidedly residential feel, providing a comfortable respite from the thought-provoking art and nonstop energy that fills the museum galleries. Outfitted with comfortable beds, plush robes, and Malin + Goetz bath amenities, the guest rooms include all the 21c luxuries you would expect.

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,982 reviews

TripAdvisor Rating  4.5/5  1,831 reviews

Unique

Customer review rating 5.0/5

Dan Couples - Confirmed reviews ALL

Clean, fun hotel/museum with great staff. Service was perfect and location couldn't be better. Highly recommended.

Dear Daniel M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Haylee Fassold Front Office Supervisor

Good value; great location

Customer review rating 4.5/5

John M. Business - Confirmed reviews ALL

Hotel is always clean. Service is great.

Dear John M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fares

Great staff, fine experience at Metropole

Customer review rating 5.0/5

Mark F. Couples - Confirmed reviews ALL

Welcoming and personable staff, and a VERY fine experience at Metropole.

Dear Mark F., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Dooley Front Desk Supervisor

Overpriced very basic hotel room

Customer review rating 2.0/5

Jessi Solo - Confirmed reviews ALL

My husband sent me here for a surprise Mother’s Day getaway including 2 nights at the hotel and massage and facial at the spa. When he booked he requested that I have a room with a nice view and a bath tub, since I would be spending most of my time relaxing in my room. Disappointed is an understatement. The room was a basic hotel room at best with a lovely view of a brick wall. My bathtub was broken and every towel that was in my room had holes from wear. My husband went out of his way to request these accommodations to ensure a wonderful get away for me, but unfortunately he chose the wrong hotel to do so. He chose 21c Cincinnati over the Omni in Louisville and let me tell you, we will not be back. The Omni’s customer service, accommodations and overall experience are far superior.

Dear Jessi H., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fares

Fantastic Staff - Mixologists included! - but rooms need work

Customer review rating 3.0/5

Heather M. W. Business - Confirmed reviews ALL

Best hospitality staff and bar/restaurant service in the Cinci hotel game - inventive cocktails and exemplary food. Wish I could rate my experience higher, but my room was gloomy, the shower water pressure low, and in-room amenities were scarce. Other than that, it was a good stay.

Dear Heather W., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, fares

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Other web-users rate our hotel

  • 676 reviews 9.1/10 Location
  • 1,356 reviews 6.4/10 Room
  • 1,297 reviews 8.6/10 Service
  • 16 reviews 6.2/10 WiFi
  • 479 reviews 6.1/10 Cleanliness
  • 367 reviews 7/10 Food
  • 136 reviews 2.2/10 Breakfast
  • 59 reviews 7.1/10 Wellness Area

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