21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.1/5 2,337 reviews

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21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,337 reviews

TripAdvisor Rating  4.5/5  1,848 reviews

Great location for downtown activities, excellent customer service.

Customer review rating 5.0/5

Rebecca R. Couples - Confirmed reviews ALL

Everything was seamless from check in to check out. Everyone was polite, courteous and attentive. A special shout out to our waiter at the Metropole. He was knowledgeable about the menu and spot on with his recommendations. He also paced the courses perfectly, a rare occurrence in today’s restaurant scene.

Dear Rebecca R., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Burlingham Front Desk Supervisor

It was ok.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It was ok. Just ok. I don't know if we will come back. Proximity to theatre is the best attribute. There are very cool attributes to the hotel, but basic needs are not as easily met as chain hotels. We were upgraded to an art installation room which was very cool, but it was so dark, we couldn't see very much. I think it needs some lamps since there are no ceiling lights. The few items in the room for our use (coffee, items in the bathroom) were not fully stocked. Refrigerator is old and hard to use. We did have a maintenance issue in the room which was fixed quickly and professionally, and a front desk attendant brought my husband a $40 breakfast gift card, which was appreciated (especially since we were not frustrated or angry with the maintenance issue). But, I would have liked a glass of ice water with my room service and a cup of hot coffee in the morning. I would probably stay here if going to the theatre, but won't stay for work again.

Dear Elizabeth W., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henry Burdsall Front Office Manager

Great place

Customer review rating 4.5/5

Fabio Business - Confirmed reviews ALL

great place to be - large room, Artworks around, personnel very friendly (Ms Regan - cinci- in particular)

Dear Fabio C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Burlingham Front Desk Supervisor

not recommended

Customer review rating 1.0/5

Abc Business - Confirmed reviews ALL

Not clean shower everywhere some ideaological propaganda - i dont like to be attacked at every corner with this

Perfect location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

We have friends who live downtown and this was a great place to stay and walk to and from dinner. The art display is always interesting.

Dear Daniel S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nat Grubbs Front Desk Supervisor

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Other web-users rate our hotel

  • 610 reviews 9.1/10 Location
  • 1,326 reviews 5.6/10 Room
  • 1,137 reviews 7.6/10 Service
  • 518 reviews 4.1/10 Cleanliness
  • 499 reviews 5.3/10 Comfort
  • 358 reviews 7.1/10 Food
  • 290 reviews 5/10 Amenities
  • 91 reviews 5.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.