21c Museum Hotel Cincinnati 4.5 stars

Customer review rating (ALL Rating) 4.0/5 2,198 reviews

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21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,198 reviews

TripAdvisor Rating  4.6/5  1,857 reviews

Customer review rating 4.0/5

Lochner J. P. Business - Confirmed reviews ALL

Great stay other than lack of water night one, but we worked it out.

Dear J., Thank you for sharing your feedback with us. I’m delighted to hear that you enjoyed our great location, found our team friendly and helpful, and had a clean and comfortable room. It’s wonderful to know those aspects contributed to a great stay overall. I do apologize for the inconvenience you experienced with the lack of water on your first night. I appreciate your patience and understanding as the situation was resolved, and I’m glad it did not overshadow your visit. We truly value your comments and hope to have the pleasure of welcoming you back again soon. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 0.5/5

Jignasa S. Business - Confirmed reviews ALL

I recently stayed at 21c Museum Hotel Cincinnati from December 10th to December 12th and wanted to share my experience. Unfortunately, my stay did not meet expectations due to several significant issues. On the night of December 10th, there was no running water available in hotel. The following day, December 11th, hot water was still unavailable. Early the morning, when outdoor temperatures were below 25°F, I had no option but to take a cold shower, which was extremely uncomfortable. Additionally, the hotel restaurant was not open during my stay, which further added to the inconvenience, especially given the expectation of on-site dining options at a property of this caliber. While I appreciate the unique concept and artistic atmosphere of the hotel, these basic service disruptions had a major impact on my overall comfort and experience. I hope the management addresses these issues promptly to ensure future guests have a more reliable and pleasant stay.

Dear Jignasa, Thank you for taking the time to share such detailed feedback regarding your recent stay with us from December 10th to December 12th. I sincerely apologize that your experience did not meet expectations and that these service disruptions impacted your comfort. The water interruption you encountered was the result of an unexpected pipe bursting issue. While we understand how frustrating and uncomfortable this was especially given the cold outdoor temperatures, I am happy to share that the issue has since been fully resolved and all water services have been restored. I truly regret the inconvenience this caused, particularly having to endure a cold shower. I would also like to clarify that the restaurant was closed during your stay as a direct result of the same pipe issue, which affected our ability to safely operate food and beverage services. I understand how disappointing this was, especially given the expectation of on-site dining, and I apologize for the added inconvenience. While I’m grateful you appreciated the unique concept and artistic atmosphere of the hotel, I regret that these challenges overshadowed your visit. Your feedback has been shared with our leadership and operations teams, as it is critical in helping us improve and prevent similar disruptions in the future. We do hope to have the opportunity to welcome you back for a much more comfortable and seamless experience. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 1.5/5

Nancy M. Families - Confirmed reviews ALL

The weekend was very frigid and our room was not above 64 for 3 days. We had engineering check the heat twice, were offered another room which was just was cold, so we slept in clothes and the staff sent extra blankets. They ran out of coffee pods so I could not get hot coffee in the am and had to go down to get hot coffee to warm up in the am. Staff was attentive and tried to help but I had 3 rooms for a family trip and everyone was cold and miserable at night. I am very upset that the building is so poorly heated. We have stayed numerous times in winter and never had this experience; o will need to find another location next year and am disappointed I paid premium hotel prices for a camp ground experience.

Dear Nancy, Thank you for taking the time to share your experience. I sincerely apologize that your stay during the frigid weekend was so uncomfortable. I completely understand how distressing it must have been for you and your family to be cold in multiple rooms, despite the efforts of our staff to assist with extra blankets and room changes. The heating issues you experienced are unacceptable, especially given your history of staying with us during winter without incident. Please know that your feedback has been escalated to our engineering and operations teams to ensure we thoroughly investigate and address the heating system to prevent a recurrence. I also apologize for the inconvenience with the coffee pods and the added effort required to get your morning coffee. While I’m glad to hear our staff was attentive and tried to help, I understand this did not make up for the discomfort your family endured. We deeply regret that this experience has led you to consider another location in the future. Your feedback is invaluable, and we are committed to making the necessary improvements, so future winter stays meet the high standards you have come to expect from us. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 3.5/5

Reece A. Business - Confirmed reviews ALL

The location of the hotel is great and the overall atmosphere is fun and unique. However, there was a water pipe issue upon check-in that caused the hot water to be off for a few hours. Additionally, there is a strong sewer smell in the lobby that was noticeable the entire stay. Lastly, while the rooms were clean, the furniture is definitely beat up and in need of a refresh.

Dear Reece, Thank you for taking the time to share your feedback. I’m pleased to hear that you enjoyed our central location and found the atmosphere of the hotel fun and unique. I do apologize for the inconvenience you experienced with the hot water upon check-in, which was the result of an unexpected pipe issue. I’m happy to share that this matter has been fully resolved and hot water service has been restored. I also appreciate you bringing your concerns regarding the condition of the guest room furnishings to our attention. A refresh of our rooms is in the plan, and feedback like yours helps reinforce the importance of these updates. I regret that aspects of your stay did not fully meet expectations, and we appreciate your candid comments as we continue working to improve the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide a more seamless and comfortable stay. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 1.5/5

Judy C. Business - Confirmed reviews ALL

The heat did not work in our room and the toilet seat was broke. The restaurant was very good though.

Dear Judy, Thank you for taking the time to share your feedback. I’m very sorry to hear that the heat in your room was not working properly and that the toilet seat was broken, as these are certainly not the standards we aim to provide and should have been addressed promptly. I’m glad to hear, however, that you enjoyed your experience at the restaurant. Your comments regarding the maintenance concerns have been shared with our team so we can ensure these issues are addressed and prevented in the future. We appreciate your honest feedback and hope to have the opportunity to welcome you back for a more comfortable and seamless stay. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

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Other web-users rate our hotel

  • 629 reviews 9.2/10 Location
  • 1,365 reviews 5.3/10 Room
  • 1,124 reviews 7.9/10 Service
  • 7 reviews 6.5/10 WiFi
  • 568 reviews 3.6/10 Cleanliness
  • 365 reviews 8/10 Food
  • 325 reviews 4.6/10 Amenities
  • 92 reviews 7.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.