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21c Museum Hotel Cincinnati - MGallery 4.5 stars

Customer review rating 4.5/5 362 reviews

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21c Museum Hotel Cincinnati - MGallery
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+ 23 Services

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Valet parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Thermal SpaPaying
  • Fitness centre
  • Well-beingPaying
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

21c Museum Hotel Cincinnati - MGallery

609 Walnut Street
45202 cincinnati
united states

Tel: +15135786600

Fax: (+1)513/5786601

Check-in from 16h00

Check out up to 11h00

  • By plane

    COVINGTON At 16km / 10 miles

  • By plane

    LUK At 9km / 5 miles

GPS :39.1030112, -84.5120188999

Our accommodation(s)

The 156 spacious guest rooms are filled with custom furnishings that lend a decidedly residential feel, providing a comfortable respite from the thought-provoking art and nonstop energy that fills the museum galleries. Outfitted with comfortable beds, plush robes, and Malin + Goetz bath amenities, the guest rooms include all the 21c luxuries you would expect.

DELUXE KING

Accessible room
  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE DOUBLE QUEEN

  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY KING

Accessible room
  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY DOUBLE QUEEN

  • Max. number of persons: 4
  • Area: From 42 / 452 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

STUDIO KING

  • Max. number of persons: 3
  • Area: From 51 / 549 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

METROPOLE

Type of cuisine: Regional

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

METROPOLE BAR AND LOUNGE

Non contractual photo

The bar and lounge at Metropole is the perfect place to quench your thirst or grab a casual bite with friends. Choose from a rotating selection of craft beers on tap or explore the bottled beer list to discover a new favorite brew.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
21c Museum Hotel Cincinnati - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

362 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,766 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Not what it used to be

Customer review rating 2.5/5

Bw Couples - 04/05/2021 Confirmed reviews ALL

We decided to upgrade to a deluxe suite from the king room we originally booked, and were disappointed with the room we were given. It was facing the alley and was very dark. Previous stays at the hotel have been in light, bright rooms facing a street. This room had no colorful art and one of the artistic lights didn’t work. In addition, the shower had a lot of mold/mildew in it (it was better but not resolved after I asked for it to be cleaned). We were also disappointed with the lack of in-room amenities. The minibar was empty, even though it’s now well known that surfaces don’t transmit COVID. The staff was able to deliver beverages from the gift shop, which involve more contact and interaction than the minibar would have. The lack of 24-hour room service (or at least late night service) is disappointing, given the positioning of the hotel (compared to W). My wife was considering a maternity massage, but there was no way to quickly book, only a form with a requested time. The staff was kind and attentive. All in all, I think our experience was nothing special, which is not what we’ve experienced in the past at various 21c’s.

Well Located, Great Stay

Customer review rating 5.0/5

Jill Business - 03/05/2021 Confirmed reviews ALL

Wonderful room, pleasant staff.

Dear Jillian R., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Good stay

Customer review rating 3.5/5

B. F. Couples - 03/05/2021 Confirmed reviews ALL

The room was nice. Service was good. We appreciated them bringing us a refrigerator to store some leftovers. Bed and sheets were fantastic. I felt like the bathroom towels were sub-standard.

Dear F. B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please let us know if there is anything we can do better for your next stay. I will touch base with our housekeeping Manager about he towels standards. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Unique venue that needs attention to detail

Customer review rating 4.0/5

Stax57 Families - 03/05/2021 Confirmed reviews ALL

Loved the room and artwork. Front desk people personable and helpful. Valet parking takes too long to justify $38/night. Remote in room did not work.

Dear Brian J., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I apologize you experienced a high wait time for our valet we do ask that you give us a 20min advance notice which is detailed in your ticket to make sure that we have the car out her at the ideal time. Most of the time it only take 5 to 10 minutes, but at times there's multiple calls at one time. We would love to offer you one night off of valet on your future stay to ensure you receive superb valet service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Out of control guests, staff did not help

Customer review rating 2.0/5

Anonymous Couples - 03/05/2021 Confirmed reviews ALL

Guests were either inning around without masks on or were on the total other end of the spectrum and would not let us use the elevator and blocked us from entering when we had luggage with us (they did not). The hotel seemed to have no control over its guests, but made it appear they were following Covid guidelines by making us take our temperature on entering.

Great Weekend Stay

Customer review rating 5.0/5

Jenn Couples - 03/05/2021 Confirmed reviews ALL

Had a great experience for a quick weekend stay! Staff was extremely helpful and friendly. Room was clean and neat. Location of hotel was also amazing.

Dear Jennifer B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Jennifer I am thrilled the staff was able to provide excellent serice to you and that you enjoyed your stay at 21c! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Great stay

Customer review rating 4.5/5

Sh Couples - 29/04/2021 Confirmed reviews ALL

We booked a luxury suite and it was very clean and comfortable, loved the two separate rooms and all of the extra space. King bed was super comfortable, and loved the huge bathroom and having a bathtub (only complaint was robe provided was pretty worn and tattered, with a few rips). All of the front desk staff we encountered were really friendly and helpful. We were bummed that room service wasn’t available (we were there Monday-Tuesday when they don’t offer it), but otherwise we really enjoyed our stay.

Dear Stephanie H., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I apologize about the tattered robe that shouldn't of made its way into any of our rooms as it is not 21c standard. I will make sure that our housekeeping manager touches base with her team to assure that this doesn't occur again. We hope to have you back once the restaurant has more availability in order for you to try our delicious cuisine! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

A beautiful hotel

Customer review rating 4.5/5

Joseph F. Business - 29/04/2021 Confirmed reviews ALL

Very centrally located. However, it didn’t seem that there were many others there other than our business group,

Dear Joesph S. F., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. At the moment business travel is still slow and therefore why it seemed as if your group was the only one in house. Weekends are definitely our busier time and keep us on our toes. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Amazing stay

Customer review rating 5.0/5

Alec S. Business - 28/04/2021 Confirmed reviews ALL

Had to get a last minute hotel for a work trip and had an amazing time here. The art on the first couple of floors was beautiful and the room was perfect . Great location downtown made it easy to walk to a few bars and restaurants.

Dear Alec S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am thrilled you enjoyed the hotel and art work and that the location was convenient for you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Great location, very clean

Customer review rating 4.5/5

E. Friends - 28/04/2021 Confirmed reviews ALL

Everything was excellent! From the valet to various people assisting in the hotel. The room was exceptionally clean and well-maintained.

Dear Elizabeth S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am thrilled that you thought our COVID precautions are being executed well. We certainly are trying to maintain our staff and guest as safe as possible. I am thrilled that my valet was helpful and attentive and made your experience one of a kind. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Good stay

Customer review rating 5.0/5

Sam W. Couples - 27/04/2021 Confirmed reviews ALL

Nice and clean. Staff was friendly, great location and the museum part was fun.

Dear Mitchell D., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. If possible what would you think would make the price be worth it or what we could improve on? I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Fairytale wedding

Customer review rating 5.0/5

Anne B. Couples - 27/04/2021 Confirmed reviews ALL

Julie and the staff made our wedding a fairytale. We are beyond happy with our stay. 21c will always have a special place in our hearts!

Dear Anne B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Anne thank you for letting us be such a special part of your special day! We are thrilled that you enjoyed your stay and that our staff was able to make it special for you and your guests. We hope to have you back for future anniversary or any special occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol
Customer review rating 5.0/5

Anonymous Families - 27/04/2021 Confirmed reviews ALL

Staff was friendly and helpful. The rooms were very comfortable.

Dear Bruce B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad you found our rooms comfortable and that you enjoyed our staffs friendliness and attentiveness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Disappointing

Customer review rating 2.0/5

D.j. L. Couples - 27/04/2021 Confirmed reviews ALL

First impressions as we drove up and at the front desk was not good. Employees are dressed too casually, no uniformity in attire and I don't recall if they had name tags or not. I say this because when the men at the curb started helping with luggage, at first we were not sure they worked there. Need official language for greeting and introducing themselves. Good afternoon, Welcome the 21C Museum Hotel. My names is John and I am here to assist with your luggage/valet parking your car/etc. Same at front desk - friendly but not professional. No one introduced themselves. Attire was way too casual. Not polished customer service.

Dear Debra L., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our front line team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Eric Metzger

Horrible

Customer review rating 0.5/5

Kathrine G. Couples - 27/04/2021 Confirmed reviews ALL

The room was dusty, none of the outlets worked, the mini bar was completely empty, the food was inedible and I can’t believe I actually paid money to stay here ($320.00 to be exact). We complained over the phone and the woman at the front desk laughed in response to our complaint. Need I say more?!?

Dear Kathrine G., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Cincinnati. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our operations team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We would like to offer a complimentary upgrade the next time you stay with us. This has been added to your profile. Sincerely, Eric Metzger
Customer review rating 4.0/5

Doug E. Families - 27/04/2021 Confirmed reviews ALL

The hotel is lovely as ever. Our only issue is that the water has changed to soft water. We have stayed at 21c in Cincinnati before and the water was normal. With the amount of softener that is now in the water, we never felt life we were clean. Our skin felt oily until we dried off. Please stop softening the water or we will not return to 21c in Cincinnati.

Customer review rating 4.5/5

Anonymous Solo - 27/04/2021 Confirmed reviews ALL

Comprehensive artistic expression. From design of buildings, rooms, food and of course art you are getting a different experience than any other hotel

Dear David P., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am thrilled that you enjoyed the design, artwork and thought process placed behind the hotel. We certainly are thrilled that you enjoyed it and had a wonderful time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicol

Hotel Review

TripAdvisor rating 3.0/5

karipalmer11 Couples - 16/10/2019 TripAdvisor review

We appreciated the artwork and the location was great for Blink. As well, we liked the free water. Although, since the brand's mission is to be green, access to filtered water and reusable water bottle seems more in line with being green.The water bottles felt wasteful. We liked the decor in the room but felt it was overpriced for the size.

Thank you so much for taking the time to review our hotel. I appreciate your very constructive feedback. We will take your comments under advisement and hope that we can welcome you back to the hotel another time. Best Regards, Shelley Meszoly General Manager

Our most recent 20 reviews

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