21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.3/5 2,967 reviews

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

ALLSAFE approved hotel

Our accommodation(s)

The 156 spacious guest rooms are filled with custom furnishings that lend a decidedly residential feel, providing a comfortable respite from the thought-provoking art and nonstop energy that fills the museum galleries. Outfitted with comfortable beds, plush robes, and Malin + Goetz bath amenities, the guest rooms include all the 21c luxuries you would expect.

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,967 reviews

TripAdvisor Rating  4.5/5  1,831 reviews

Nice and chic hotel

Customer review rating 3.5/5

Jacqueline Business - Confirmed reviews ALL

I really liked the location and how it is arranged. I dislike that there is no breakfast and the pillows are too soft

Dear Jacqueline Montserrat A., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely,

Enjoyed the very nice upgrade (completely unexpected) and drink tickets for the restaurant.

Customer review rating 5.0/5

Jen Business - Confirmed reviews ALL

All smooth and the little extras (room upgrade, drink tickets) were unexpected but appreciated.

Dear Jennifer S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location but over hyped

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

While the hotel has interesting artwork I found the overall services underwhelming. The hotel was freezing (probably at 60- 65 degrees) one morning after an apparent AC outage a few hours earlier. Breakfast restaurant staff was hard to find when only 3 or so patrons were dining. Bottles of water were out. The massage therapist I had seemed stoned and had me waiting in the massage room for 10minutes until he came in to begin. Overall it was overhyped.

Dear Lisa Ann M., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Haylee Fassold Front Desk Supervisor

Wonderful stay

Customer review rating 5.0/5

Courtney Business - Confirmed reviews ALL

I really enjoyed my stay at 21C. The gallery spaces and the Metropole restaurant were definite perks and I love the comfort and aesthetics of the room.

Dear Courtney B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

Beautiful exhibits, restaurant, location and room, front desk not helpful at all and they pissed me off for amount I paid

Customer review rating 2.5/5

Scott S. Couples - Confirmed reviews ALL

Had a few problems with room and unhelpful front desk: Room phone 1009 did not work at all so I had to go up and down elevator for assistance. This was our anniversary and I brought an expensive bottle of Champaign that I wanted to chill down when we arrived. Front desk sent up ice upon arrival, but bottle did not fit into room ice bucket. Asked for help from front desk and she said they didn’t have anything. (I then when to restaurant and they gave me one. Told her my phone didn’t work (just starred at me). Then at night they had no bottled water in the gift store or at the desk. They didn’t try to help me and said try the restaurant (which was closed) Thankfully when I asked the valet for the closest place to buy water he gave me his 4 bottles and said the front desk didn’t have any?? Finally, I attempted to make Spa reservations on Monday prior to our Friday hoped for couples spa treatment. Left a message, took 3 days to get a return call and they said I was on a waiting list for an opening. Never heard from the spa again as they said they would call me. Finally, I could not find a Concierge to assist in making dinner reservations or spa treatments. Honestly, your front desk staff should work at a Best Western hotel, not a supposed 5 star hotel chain. For the amount I paid for a King Suite on my 29th Anniversary, I was actually upset with the way we were treated by the front desk staff. Absolutely useless and uninterested in attending to their client’s needs. Piss Poor Performance!

Dear Scott S., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fares

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Other web-users rate our hotel

  • 673 reviews 9.1/10 Location
  • 1,350 reviews 6.5/10 Room
  • 1,291 reviews 8.7/10 Service
  • 16 reviews 6.2/10 WiFi
  • 482 reviews 6.2/10 Cleanliness
  • 365 reviews 7/10 Food
  • 134 reviews 2.3/10 Breakfast
  • 6 reviews 1.2/10 Pool

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