Thank you for your thoughtful feedback. We’re glad to hear you enjoyed our convenient location, but we’re sorry that your experience left you feeling that weekday guests were treated differently. We understand how important it is for our hotel descriptions and guest communications to clearly set expectations regarding amenities and services. We apologize if the availability of our restaurant during weekdays was not communicated clearly enough. We’ll be reviewing how this information is presented to ensure our guests have a more accurate understanding before arrival. We also appreciate your comment about how we communicate with our guests. Hospitality is about listening and having genuine conversations, and your feedback is a valuable reminder of that. We’ll be sharing your comments with our team as we continue to improve the guest experience. Thank you again for staying with us and for giving us the opportunity to learn from your experience. Jake Mann | Director of Rooms T 51… | ja…

Thank you for taking the time to share such detailed feedback. We sincerely apologize that the cleanliness and condition of your room did not meet the standards we expect from our property. We’re especially sorry that dust on the closet shelves resulted in your clothing becoming dirty, and that the windows and floors appeared to have been overlooked. This is not the level of attention to detail our guests should receive. We will be addressing these housekeeping concerns with our team to ensure rooms are being thoroughly cleaned and inspected before arrival. We also apologize for the inconvenience caused by the non-functioning iron. We understand how frustrating it is when basic room amenities are not in proper working order. Your feedback regarding the availability of mini fridges has also been noted and will be shared with our management team. As we progress through the year we are looking forward to renovations and upgrades at the hotel that include updated room amenities such as new refrigerators in the rooms. Finally, we appreciate your comments regarding the presentation and professionalism of our staff. We take those expectations seriously and will reinforce our standards for appearance, attentiveness, and guest engagement with the team. Thank you again for bringing these concerns to our attention. Your feedback gives us an opportunity to improve, and we hope to have the chance to provide you with a much more polished and comfortable experience in the future. Jake Mann | Director of Rooms T 51… | ja…

Hello! Thank you for taking the time to complete our survey, I am delighted to hear you enjoyed your stay with us! It is always a pleasure to hear guest feedback. We look forward to your next visit! Best, Brad Kramer | Front Office Manager

Hello! Thank you for taking the time to complete our survey, I am delighted to hear you enjoyed your stay with us! Ands happy belated birthday! It is always a pleasure to hear guest feedback. We look forward to your next visit! Best, Brad Kramer | Front Office Manager

Thank you for taking the time to share your feedback. We’re glad to hear that you found your room comfortable, though we’re sorry that the limited natural light and dated furnishings impacted your experience. As we progress through the year we are looking forward to renovations and upgrades at the hotel. We also sincerely apologize for the confusion surrounding your early check-in. While our team intended to prioritize your room, we understand that communicating this without clearly setting expectations may have affected your plans for the day. We should have been more transparent that an earlier check-in could not be guaranteed, and our management team is looking into why you were not better communicated with. We appreciate you bringing this to our attention. Your feedback is valuable to us as we continue working to improve both our accommodations and our guest communication. We hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future. Jake Mann | Director of Rooms T 51… | ja…

Thank you for taking time to complete our survey. We are so glad to hear you enjoyed your stay overall. We do apologize that there was no place for guests to get ice themselves, we enjoy pampering our guests by bringing it to them upon request. As we progress through the year we are looking forward to renovations and upgrades at the hotel that include updated room amenities such as new refrigerators in the rooms. With us also being a contemporary art museum, besides the art we have in our gallery space, we do have a few permanent installations which includes our elevators. We apologize that it looked like we had tried to clean off graffiti but that was the intention of the artist. Our yellow penguins are also part of the museum and they like to move around from time to time. We appreciate your feedback and truly value your business. We are looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Thank you for bringing this to our attention. I am very sorry and disappointed to hear that you did not receive a rollaway bed and that you had so many other issues. We take matters like this very seriously. This is not the standard of service we strive to provide, and your feedback has been addressed with our team to ensure a better guest experience. I have reached out to you privately to address these issues in detail and specifically the tickets you received. We appreciate your feedback and hope to have the opportunity to provide you with a seamless stay in the future. Jake Mann | Director of Rooms T 51… | ja…

Thank you for taking the time to share your feedback, and thank you for being a loyal 21c Hotels guest. We’re truly sorry that your experience at our property fell short of the standard you have come to expect from 21c. We sincerely apologize for the condition and cleanliness of your room, including the stained carpet, marked walls, and unpleasant odors you encountered. We understand how disappointing it is to see signs of wear in a property you know and love. We’re pleased to share that we will be beginning renovations at the hotel soon. These improvements will address many of the areas that need attention and help us create a refreshed, more comfortable experience for our guests. We greatly appreciate your honest feedback and your continued support of 21c. We hope you’ll consider visiting us again once the renovations are underway so we can provide the experience you deserve. Jake Mann | Director of Rooms T 51… | ja…

Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet the standards we strive to provide. We are particularly concerned to hear about the cleanliness of your room and the odor you experienced in the lobby. This is not the level of cleanliness or comfort our guests should expect, and we will be addressing these concerns with our housekeeping and management teams. We also apologize for the lack of communication regarding the rooftop closure, as well as the missing in-room amenities and coffee service items you mentioned. We understand how frustrating it is when expectations are not clearly communicated or basic conveniences are unavailable. Your feedback is important to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Jake Mann | Director of Rooms T 51… | ja…

Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed our accommodations overall and that our housekeeping team made a positive impression with their friendliness. We sincerely apologize for the delay and lack of communication regarding the readiness of your room. We are so sorry that your room was not ready by our guaranteed check in time resulting in you not having enough time to get ready for your meeting. We have informed our housekeeping department of this situation so that they can look into what was happening that day and remedy this issue moving forward. We also appreciate your feedback regarding the lighting in the room and will work with our maintenance team to better improve the guest experience. Thank you again for your patience and for recognizing the friendliness of our housekeeping staff. We hope to have the opportunity to provide you with a smoother and more comfortable stay in the future. Jake Mann | Director of Rooms T 51… | ja…

Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room clean, but we’re disappointed that the overall experience did not meet your expectations, particularly given the price of your stay. We sincerely apologize that you had to make repeated requests before receiving service. Regardless if staffing circumstances contributed to this, our guests should receive timely, attentive assistance, and we understand how frustrating it must have been to have to follow up. We also appreciate you bringing the maintenance issues to our attention. The loud air conditioning, clogged bathroom, and continuously running toilet are certainly not the conditions we want our guests to encounter. We will be reinforcing our room inspection and preventative maintenance procedures to help ensure these issues are identified and addressed before and during each stay. Thank you again for your candid feedback. We value your comments and are committed to improving the consistency of both our service and our accommodations. We hope to have the opportunity to provide you with the experience you expected on a future visit. Jake Mann | Director of Rooms T 51… | ja…