21c Museum Hotel Cincinnati 4.5 stars

Customer review rating (ALL Rating) 4.0/5 2,217 reviews

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21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,217 reviews

TripAdvisor Rating  4.6/5  1,857 reviews

Customer review rating 4.0/5

Kathy C. Families - Confirmed reviews ALL

While the room itself, mostly the shower area, seem worn (I have often stayed at the 21c St. Louis location which is much newer), I enjoyed connecting with a very professional, friendly staff who were all efficient at fulfilling my requests, even when it was busy. This was especially impressive since I was there around the Christmas holiday and I'm sure there were fewer staff members on hand. Valet, front desk, engineering, housekeeping, and the young man who saved my Diet Coke addiction by bringing me ice my first night there.

Dear Kathy, Thank you for taking the time to share such thoughtful and balanced feedback about your stay. While I regret that the condition of the room particularly in the shower area felt worn in comparison to other 21c locations you have experienced, I truly appreciate your understanding and perspective. It is especially meaningful to hear your kind words about our team. I’m delighted that you found our staff to be professional, friendly, and efficient. Your recognition of valet, front desk, engineering, and housekeeping will be shared with the entire team. Moments like these truly reflect the dedication and care our staff strives to provide every guest. Thank you again for your feedback. We value your loyalty to the 21c brand and hope to welcome you back for an even more comfortable and refreshed experience in the future. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 5.0/5

Marybeth K. Couples - Confirmed reviews ALL

We come in town twice a year and always stay at 21c. Staff is welcoming, rooms are great, beds super comfy It’s in a great location ( half block from our favorite restaurant Boca. ).

Dear Marybeth, Thank you for taking time to complete our survey. We do take pride in catering to our guests' needs the best way we can. We truly value your business and would love to have you stay with us next time you're in the Cincinnati area. Please don't hesitate to contact me directly to make arrangements; I would love to handle your reservation from start to finish. Sincerely, Blen Metzger I Assistant General Manager T 51… | bl…

Customer review rating 2.5/5

Dustin Q. Couples - Confirmed reviews ALL

I booked through Chase “The Edit” expecting a luxury experience. The hotel was fine but far from luxury. The staff was more than accommodating but there were issues: 1. our first room smelled strongly of mirajuana, a new room was given. 2. The rooms were worn and needed refurbished including the bathrooms especially. 3. They adertised a “nightcap” at the bar for free on their website but didn’t honor. 4. Food was just OK. 5. Rooms were absent of any form of luxury amenities. 6. Bathroom in either room were not totally clean Everything was just OK and lacking cleanliness made it sub par for a normal hotel let alone something that was supposed to be luxury. Staff was very helpful regardless.

Dear Dustin, Thank you for taking the time to share such detailed feedback regarding your recent stay. I sincerely apologize that your experience did not align with the luxury expectations associated with booking through Chase. While we are grateful you chose to stay with us, it’s clear that we fell short in several important areas. I am very sorry for the issues you encountered, including the odor in your initial room, the condition and cleanliness of the bathrooms, and the overall wear of the guestrooms. These concerns are unacceptable and not reflective of the standards we aim to uphold. Your comments regarding the lack of luxury amenities, the quality of the food, and the missed nightcap offering have been shared with our leadership, housekeeping, food and beverage, and marketing teams for immediate review and corrective action. We especially regret the confusion and disappointment surrounding the advertised nightcap, as accuracy and follow-through are essential to guest trust. That said, I truly appreciate your recognition of our staff. It is encouraging to know that, despite these shortcomings, our team remained accommodating, helpful, and attentive throughout your stay. Your kind words about their service will be shared with them, as they take great pride in supporting our guests. Thank you again for your honest and thoughtful review. Your feedback is invaluable as we continue to work toward improving both our facilities and the overall guest experience. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 5.0/5

Chad N. C. Couples - Confirmed reviews ALL

Staff were very helpful and easy room work with. Rooms were clean and the pillows soft but had volume. Location is great for access to restaurants/events.

Dear Chad, Thank you for taking the time to share your feedback. We’re delighted to hear that our staff were helpful and accommodating, and that you found your room clean and comfortable. It’s also great to know that our location worked well for your dining and event plans. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

Customer review rating 1.5/5

Colleen H. Couples - Confirmed reviews ALL

See above. Waiting for a response back. Will never stay here again - very disappointed with this fairmont brand hotel.

Dear Colleen, Thank you for taking the time to provide detailed feedback regarding your stay. I am deeply sorry to hear about the issues you experienced, including the worn condition of the room, cleanliness concerns, broken fixtures, room service challenges, and billing confusion. This is certainly not the experience we strive to provide, and I completely understand your disappointment. Please know that your concerns have been shared with our housekeeping, engineering, and front desk teams for immediate review and corrective action. Regarding your billing question, I encourage you to contact me directly so we can verify the charges and ensure everything is accurate. We sincerely regret that your stay did not meet your expectations and that it has left such a negative impression. Your feedback is invaluable, and we will use it to make the necessary improvements. Sincerely, Blen Metzger | Assistant General Manager T 51… | bl…

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Other web-users rate our hotel

  • 627 reviews 9.2/10 Location
  • 1,363 reviews 5.2/10 Room
  • 1,120 reviews 7.9/10 Service
  • 7 reviews 6.5/10 WiFi
  • 567 reviews 3.6/10 Cleanliness
  • 364 reviews 8/10 Food
  • 325 reviews 4.6/10 Amenities
  • 92 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.