21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.2/5 2,438 reviews

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Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,438 reviews

TripAdvisor Rating  4.5/5  1,840 reviews

It was just OK

Customer review rating 3.0/5

Andrew Q. Business - Confirmed reviews ALL

It was OK but underwhelming. Decor needs attention/refresh. Shower area & head showed evidence of mold. Bed sheets were dirty on arrival although replaced the 2nd day. Food was OK but nothing special. Breakfast was very very slow. Check in and out was quick and staff were friendly and pleasant.

Dear Andrew, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm happy to hear you had a positive experience with our staff! I will be sure to pass your kind words along to them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Chandler Front Office Manager

Great team, great service

Customer review rating 5.0/5

John M. Business - Confirmed reviews ALL

Natalie & Mike (front desk) were absolutely great! They were friendly, helpful, knowledgeable; even gave me great suggestions for food & fun & exploration around town when I asked. They were also able to provide good street directions both for work and for food/fun destinations. Having good & friendly people to talk to and rely on is what makes places great, as far as I’m concerned Room was great. And the valet team was fast & always available. Great thanks!!!

Thank you for the excellent review John! We are incredibly happy that you enjoyed your stay and will be sure to pass your feedback along to our team. See you again next time! Best, Carissa Chandler Front Office Manager

Traffic noise unbearable

Customer review rating 1.5/5

Lauren R. Solo - Confirmed reviews ALL

My husband booked a hotel stay for me for Mother’s Day to enjoy some quiet as we have 3 young kids. I arrived around 7pm and enjoyed a great meal from metropole in my room. I went to bed around 10pm and despite an extra fan, I knew by 11pm I would not be able to sleep well. The amount of cars and motorcycles driving by revving their engines was unbearable to sleep. Sadly, I had to check out at 11pm and drive home. It was a really unfortunate experience. I spoke with 2 front desk attendants and neither offered any help. I will not be staying here again not recommending this hotel to family or friends.

Dear Lauren, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While our central Downtown location certainly has its perks, we understand that city traffic can sometimes negatively impact our guests. Regardless, if you are ever back at the hotel, please reach out to us directly and we will ensure you are placed in a room on the quieter side of our building! Sincerely, Carissa Chandler Front Office Manager

Perfect!

Customer review rating 5.0/5

Marci H. Business - Confirmed reviews ALL

Wonderful Experience! Wonderful staff! Beautiful rooms! Perfect communication!

Dear Marci, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

Most likely our last stay

Customer review rating 2.0/5

Jen H. Couples - Confirmed reviews ALL

I have really loved this hotel in the past, but I think our most recent stay will be our last. Between the poor water pressure, the lack of hot water, the hotel bar's "late" service closing before 11pm, an empty mini bar, and the strange brown stains on the carpet in our room, I think we could stay somewhere else for much cheaper and have a nicer experience.

Jen, We appreciate your feedback and apologize that your stay did not live up to our expectations here at 21c. We are constantly working to improve our processes to ensure our guests are provided clean and comfortable accommodations. Your feedback is valuable in doing so. I am happy to hear that Natalie was able to provide exemplary service. We will make sure your kind words are passed along to her! Thank you for choosing to stay with us. Sincerely, Carissa Chandler Front Office Manager

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Other web-users rate our hotel

  • 620 reviews 9.1/10 Location
  • 1,297 reviews 5.9/10 Room
  • 1,133 reviews 8.2/10 Service
  • 472 reviews 4.8/10 Cleanliness
  • 363 reviews 7.2/10 Food
  • 274 reviews 5.7/10 Amenities
  • 117 reviews 4.2/10 Breakfast
  • 73 reviews 7.5/10 Wellness Area

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