21c Museum Hotel Cincinnati 4.5 stars

Customer review rating (ALL Rating) 4.0/5 2,325 reviews

Best price
guarantee
21c Museum Hotel Cincinnati - Image 1
21c Museum Hotel Cincinnati - Image 2
21c Museum Hotel Cincinnati - Image 3
21c Museum Hotel Cincinnati - Image 4
609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,325 reviews

Customer review rating 4.5/5

Shelly G. Families - Confirmed reviews ALL

Great location, cool decor and very friendly and helpful staff.

Thank you for taking time to complete our survey. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 1.0/5

Kytiana E. D. Business - Confirmed reviews ALL

I arrived into Cincy and got to hotel at about 1:30, thought maybe my room would be ready. It wasn’t the white gentlemen with glasses told me he would put an express happened. We left our stuff and returned around 3 PM, the room was still not ready. 3:54 PM the room was not ready at this point became frustrated and I was told “oh guarantee check in is not till 4 PM” reminded them of the time. The only person that did anything was an African American gentlemen who switched my room, the other guy who I kept asking just completely avoided the entire time. Overheard him say to other guy who was taking of us, “want to know something funny 701 just came up” after switching us to 709. I didn’t find that funny knowing he knew we had been waiting since 3 PM in the lobby. They gave us a voucher for the restaurant and I already paid for a breakfast. Sneakers were left there for me in which I told them my name and they acted as they were not left. I left to my event only to come back and they actually checked and found them. Went up to my room and it was late 12 AM since they did not inform me of the WiFi password, no one picked up the front desk phone. I then called from my cell phone instead of my room number for someone to all the sudden pick up. I give it a 2 star for the voucher and the room was spacious and clean. Otherwise I would give the front desk a 0, it’s funny how they gave other guest all the info and since they knew I was upset and said it’s my first and last time here they didn’t bother to give exceptional customer service. Overall I would not stay there again expected a lot more from a place after various of people I knew were staying there due to the event that occurred next door.

Thank you for taking the time to share your feedback. I am very sorry and disappointed to hear about your experience at our hotel. This is certainly not the experience we want our guests to have, and we sincerely apologize. Your comments have been shared with our front desk team so these issues can be addressed immediately. I will also be reaching out to you personally to follow up further. We appreciate your feedback as it helps us ensure we meet the high standards our guests expect. Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 3.5/5

Andrea P. Couples - Confirmed reviews ALL

Everything was great from the valet to the front desk. It was cool to experience the museum area. My only issue is the rooms needs to be updated especially when your view is facing a back of another building and the price, the aesthetic of the room could definitely need some refreshing overall we had a great day.

Thank you for sharing your feedback. As we progress through the year we are looking forward to renovations and upgrades at the hotel. This will take some time, but we hope you will join us again in the future to enjoy the new experience we will provide. Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

Jeffery S. Couples - Confirmed reviews ALL

Booked with the Chase Sapphire reserve for a two night stay to see Chicago at the Aronoff. Valet and arrival went smoothly. Loved the dining available on site as it was a particularly busy weekend with it being opening day, however other restaurants in the area made it a location we will revisit depending on shows.

Thank you for taking time to complete our survey. We are so glad to hear you enjoyed your stay. We truly value your business and would love to have you stay with us next time you are in the Cincinnati area. Looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Customer review rating 5.0/5

Bradley K. Business - Confirmed reviews ALL

The person who checked me in and out was great.

Thanks for taking the time to complete our survey! We look forward to seeing you again!

Other web-users rate our hotel

  • 664 reviews 9.2/10 Location
  • 1,443 reviews 5.1/10 Room
  • 1,178 reviews 7.9/10 Service
  • 9 reviews 4.3/10 WiFi
  • 609 reviews 3.5/10 Cleanliness
  • 524 reviews 5.3/10 Comfort
  • 367 reviews 7.2/10 Food
  • 344 reviews 4.5/10 Amenities

Powered by Trustyou