Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our lobby area, but we sincerely apologize that several aspects of your room did not meet your expectations. We are especially sorry for the disturbances caused by the noise from the adjoining hallway and the HVAC system. We understand how frustrating it must have been to have your sleep interrupted throughout your stay, and this is certainly not the comfortable experience we want our guests to have. We also apologize for the inconvenience and unusual placement of the refrigerator in your room. While we appreciate that our team may have been trying to address the missing amenity, it should have been handled in a much more thoughtful and appropriate manner. Your comments have been shared with our team so we can review these concerns and identify opportunities for improvement. We truly appreciate your feedback, as it helps us improve the experience we provide to our guests. We hope you will consider giving us another opportunity to provide you with the comfortable and enjoyable stay you deserve. Jake Mann | Director of Rooms T 51… | ja…

Hello and thank you for sharing your feedback with us! We are pleased to hear that you had an overall enjoyable stay, found your room clean, and were able to get a comfortable night's rest. We appreciate you bringing the condition of the television remote to our attention. We apologize for that oversight and will have our team address it. We also appreciate your comments regarding the room's appearance, as feedback like yours helps us identify opportunities to enhance our accommodations. Regarding your upgrade expectations, we understand the disappointment. While room upgrades are subject to availability, we always want our guests to feel recognized and valued. We apologize that we missed an opportunity to make your stay even more special. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an even better experience. Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for taking the time to share such thoughtful feedback! We are delighted to hear that you and your family enjoyed your stay with us and that our team was able to accommodate your needs, particularly with an eight-month-old traveling with you. We are glad the early check-in and room upgrade through The Edit by Chase helped make your visit more comfortable. It is wonderful to hear that you enjoyed breakfast, and we will be sure to pass along your compliments to our food and beverage team. Recognition like yours means a great deal to our team. We also appreciate your honest feedback regarding the condition of the rooms and the shower leakage. We recognize that some areas of our historic property would benefit from refreshing, and comments like yours reinforce the importance of those improvements. Please accept our apologies for the inconvenience. Additionally, we understand how frustrating unexpected late-night noise can be, especially when traveling with an infant. While activity outside the hotel is not always within our direct control, we certainly understand the impact it can have on a restful night's sleep. Thank you again for choosing 21c Museum Hotel Cincinnati. We appreciate your recommendation and hope to have the pleasure of welcoming your family back for an even better experience. Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for sharing your feedback. I apologize that several aspects of your stay fell short of expectations. The communication surrounding our valet service, missing room amenities, Chromecast issues, and difficulty with your guest room door are all concerns we take seriously. I will be sharing your comments with our Valet, Housekeeping, and Engineering teams to address these opportunities for improvement. We appreciate your feedback and hope to have another opportunity to provide you with a much better experience. Kind Regards, Brad Kramer | Front Office Manager

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed your stay, appreciated the artwork throughout the hotel, and found our team friendly and helpful. We are fortunate to have such a unique property, and it is always rewarding to hear when guests enjoy the museum experience. That said, I sincerely apologize for the maintenance and cleanliness concerns you encountered in your room. The issues with the shower grout, clogged sink, and room telephone are certainly not reflective of the standards we strive to maintain. I will be sharing your comments with our Housekeeping and Engineering teams to ensure these items receive attention. I am particularly sorry for the extended wait for your vehicle. Being quoted 15–20 minutes and ultimately waiting approximately 45 minutes, especially when you had a family dinner to attend, is understandably frustrating. Our valet service should make your experience more convenient, not cause you to miss or arrive late to important plans. We will be addressing this feedback with our Valet team. We appreciate your honest feedback and the opportunity to identify areas where we can improve. We hope you will consider visiting us again and allow us the opportunity to provide the seamless experience we are known for. Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for sharing your feedback! We are glad you enjoyed the cleanliness and comfort of your room and found check-in easy. We appreciate your suggestions regarding in-room refrigerators and access to hot water for tea. Guest feedback helps us identify opportunities to improve the overall experience, and we will be sure to share your comments with our team. We hope to welcome you back again soon! Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for the wonderful review! We are thrilled to hear you enjoyed your stay and appreciated the unique art museum throughout our hotel. We love sharing our collection with our guests and are glad it made your visit special. We appreciate your recommendation and look forward to welcoming you back again soon! Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for sharing your feedback! We are glad you enjoyed your room, our convenient location, and the overall experience. We appreciate your comment regarding the room lighting and will keep it in mind as we look for opportunities to improve guest comfort. We hope to welcome you back to 21c Museum Hotel Cincinnati soon! Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for the wonderful feedback! We are delighted to hear you enjoyed your stay and found our team pleasant and accommodating. We are glad our location made your visit to the Aronoff Center convenient and that our valet service added to your experience. We appreciate your comments regarding the guest room doors and will keep them in mind as we look for opportunities to improve. We look forward to welcoming you back on your next visit to Cincinnati! Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed our unique atmosphere, museum, and restaurant. We sincerely apologize for the cleanliness oversight upon arrival and appreciate your comments regarding the bed's comfort. We will be sharing your feedback with our Housekeeping team to ensure we continue improving our guest experience. We are thrilled to hear you would love to return and look forward to welcoming you back for another memorable stay! Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for sharing your feedback. I sincerely apologize that your stay fell short of expectations. We understand your disappointment regarding the room amenities and view, as well as the extended wait for your vehicle during an early morning departure. A 30-minute wait for valet service is unacceptable, and I will be addressing this with our Valet team. We appreciate your feedback and regret that we did not provide the experience we are known for. We hope you will consider giving us another opportunity in the future. Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for the wonderful review! We are thrilled to hear you enjoyed such a restful stay and that we could provide your best hotel sleep experience. Knowing you felt comfortable and relaxed means a great deal to our team. We appreciate your recommendation and look forward to welcoming you back again soon! Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for sharing your feedback. I am sorry that several aspects of your stay fell short of expectations. We appreciate your comments regarding the condition and cleanliness of the property, room amenities, and challenges with our valet service. These concerns will be shared with the appropriate department leaders for follow-up. We are, however, glad to hear that you enjoyed the restaurant and found our staff polite. We appreciate your feedback and hope to have another opportunity to provide you with a much better experience. Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for sharing your feedback! We are glad our team was able to respond promptly to the toilet leak and that you found your bed comfortable. We apologize for the condition of the carpet and appreciate you bringing this to our attention. Your comments will be shared with our team as we continue working to improve our accommodations. We appreciate your loyalty as an ALL member and hope to welcome you back for an even better stay! Kind Regards, Brad Kramer | Front Office Manager

Hello and thank you for taking the time to provide such detailed feedback. While we are pleased you enjoyed the upgraded suite, I sincerely apologize that so many aspects of your stay fell short of expectations. The cleanliness concerns, missing room amenities, inconsistent housekeeping service, breakfast experience, and lack of assistance from our valet team are all areas that require attention. Your experience is not reflective of the level of service and attention to detail we strive to provide. I will be sharing your feedback with our department leaders to address these concerns and identify opportunities for improvement. We truly regret that we left you disappointed, particularly after the positive experience you had during the reservation process. We appreciate your honesty and the opportunity to learn from your experience. Kind Regards, Brad Kramer | Front Office Manager

Thank you for taking the time to share your candid feedback. We sincerely apologize that your experience did not reflect the level of hospitality and comfort we strive to provide. While we are glad you enjoyed our location and appreciated the artwork, we regret that the overall atmosphere and service left you disappointed. We apologize for the lack of communication regarding the restaurant and bar closures, as well as the issues with your shower, valet service, and baggage assistance. We also understand your frustration regarding the in-room bottled water and ice service. These details should be clearly communicated and handled in a way that makes our guests feel welcomed rather than inconvenienced. Your comments regarding our team's approach to hospitality are especially important. We want every guest to feel genuinely welcomed, valued, and cared for throughout their stay, and we are sorry we fell short of that expectation. We appreciate your honest feedback and will share your concerns with our management team as we work to improve. We hope you might reconsider giving 21c another opportunity in the future and allow us to provide the warm, attentive, and memorable experience you deserve. Jake Mann | Director of Rooms T 51… | ja…

Thank you for taking the time to provide such detailed feedback. We sincerely apologize that your visit fell so far short of the relaxing and luxurious experience you had anticipated. From the check-in process and lack of clear information to the numerous maintenance issues in your room, we understand how frustrating and disappointing your stay must have been. While we are pleased that our engineer was responsive and made every effort to address your concerns, we recognize that you should not have had to spend your time troubleshooting basic room amenities. We also apologize for the lack of communication regarding our restaurant, gallery closures, and available spa services. These are important details our team should have proactively shared with you. We appreciate you recognizing the comfortable bed, spacious accommodations, and the efforts of our engineering team. We will share your feedback with the appropriate departments to address the areas where we fell short and improve the overall guest experience. Thank you again for your honest feedback. We hope you will consider giving us another opportunity to provide the seamless, relaxing, and enjoyable stay you originally envisioned. Jake Mann | Director of Rooms T 51… | ja…

Thank you for sharing your feedback and kind words. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business and are looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…

Thank you for sharing your feedback. We are so glad to hear you enjoyed your stay. Next time you are in the Cincinnati area we would love to have you back! We truly value your business, and we are looking forward to having you with us again soon! Jake Mann | Director of Rooms T 51… | ja…