21c Museum Hotel Cincinnati

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21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.4/5 2,017 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

Telephone +55 135786600

Fax +55 135786601

Contact email

  • By plane

    COVINGTON At 16km / 10 miles

  • By plane

    LUK At 9km / 5 miles

GPS:39.1030112, -84.5120188999

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our accommodation(s)

The 156 spacious guest rooms are filled with custom furnishings that lend a decidedly residential feel, providing a comfortable respite from the thought-provoking art and nonstop energy that fills the museum galleries. Outfitted with comfortable beds, plush robes, and Malin + Goetz bath amenities, the guest rooms include all the 21c luxuries you would expect.

Our guest reviews

Our guest reviews for
21c Museum Hotel Cincinnati

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,017 reviews

TripAdvisor Rating  4.5/5  1,796 reviews

Great stay!

Customer review rating 5.0/5

Christian A. Couples - Confirmed reviews ALL

From working at the Lexington location, the cincy location was beautiful and everyone was very helpful!

Dear Christian A., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. From one penguin to another thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

excellent location, clean and tidy facilities, extremely helpful staff

Customer review rating 5.0/5

Michael F. Business - Confirmed reviews ALL

21c was a well located with excellent facilities that were clean and tidy. The staff were extremely helpful and polite.

Dear, Michael Robert F. We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

It feels like home!

Customer review rating 5.0/5

Patti T. Couples - Confirmed reviews ALL

Wonderful hotel..excellent, friendly ,responsive service. Front desk staff and valet people were most helpful and considerate. The room was lovely and most comfortable..

Dear Patricia T., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

Art Haven

Customer review rating 4.5/5

Rr Solo - Confirmed reviews ALL

Super cool hotel / museum / spa in Cincy

Dear Robin K., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Dooley Front Desk Supervisor

Interesting and relaxing

Customer review rating 5.0/5

Brendon Business - Confirmed reviews ALL

nice room, unique artwork in my room, appreciated the gallery in the hotel.

Dear Brendon M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

Nice stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Customer service was good. Room could use some improvements.

Dear Guenevere B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

Dissatisfied

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Needs an updo. No extras (shampoo, conditioner, makeup wipes, water, paper cups. Nothing for 35th wedding Anniversary stay! Never told rooftop bar closed for outside wedding. Too expensive for what you get!

Customer review rating 2.0/5

No Families - Confirmed reviews ALL

Your hotel is lovely, but several things I was displeased with. My room faced the street. On Friday night,first night of my stay, I was kept away all night from the horrible noise outside. It went on until at least 3 in the morning. I tried to move my room the next day, but nothing available. Second. I am 78 years old and taking a shower is a major risk. I happen to be an Interior Designer and never saw a shower with out at least a towel bar. One day someone is going to have a bad fall. If you have a hand bar or towel bar you could at least grab on something to safely get out. I think the hallways were dingy and needing an up date. Brighter carpeting and walls. For such a supposedly upscale hotel, you are not. I was very disappointed and would not return. Having art gallery downstairs doesn't makeup for the lack of the rooms.

Location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Near ballpark... things to walk to..

Dear Beverly L., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Dooley Front Desk Supervisor

Great location

Customer review rating 2.5/5

Lynne M. Families - Confirmed reviews ALL

Staff was great. Sadly, nothing was open. No restaurant for lunch or breakfast. No bar on arrival. No mini bar. But someone else’s gross stuff still in there. Disappointing.

Nice boutique property in the heart of the city

Customer review rating 4.0/5

Daniel Families - Confirmed reviews ALL

I was in town over a weekend for my son's college graduation. i didn't know much about the property but it was one of the few available, even though I booked a year in advance. The room was fine and mostly worth the price. The staff were certainly attentive, which was a nice touch. However, I was pretty annoyed to be woken from an afternoon nap by Housekeeping - the 'Do Not Disturb' sign was clearly hung on the door. The room was vacant for much of the day, and the sign NOT hanging in case Housekeeping came by to clean the room. Every hotel has its COVID procedure, so I wasn't expecting the room to be serviced. However I was expecting the 'Do Not Disturb' sign to be honored.

Dear Daniel B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear about our housekeeping team waking you. Know that your feed back doesn't go unheard and will be relayed throughout our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant or better as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

Convenient location, great stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Service was excellent at desk and valet stand, and room cleaners. Water at the desk is a very welcome amenity. Would be nice to have a couple of extra towels in the room so you don’t have to make a special request.

Dear Richard C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

Customer review rating 1.5/5

Lavell D. I. Couples - Confirmed reviews ALL

We had a room with no tv working, toilet with a dent in it, stains on the carpet and a tear in the furniture. I don’t agree with the compensation and knowing this is a top tier hotel in Cincinnati, OH, was very upsetting considering what the cost value is per night.

Great stay!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Engaged and professional staff. Clean and friendly.

Dear Carla K., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Dooley Front Desk Supervisor

Great location!

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Friendly, helpful staff. Nice comfortable room. Adequate space. Not luxuriously large but adequate.

Dear Beverly D., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Dooley Front Desk Supervisor

Room felt tired

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Cool hotel, was excited about the concept. The room and furniture felt old and cheap for the price point in a middle market.

Perfectly located... & excellent staff!

Customer review rating 5.0/5

Carol Couples - Confirmed reviews ALL

we stayed at the Hotel to attend the carol Burnett Show at Aronoff, located just across the street, so it was the perfect location! Staff was excellent, from helping with valet [arking, to assisting with the Uber, to holding our luggage after check-out so we could eat at Nicholson's next door... Friendly, efficient! Clean rooms and wonderful atmosphere!

Dear Carol T., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

It was ok.

Customer review rating 3.5/5

Barbara Friends - Confirmed reviews ALL

Room was clean and nice. Nespresso didn’t work. Hotel staff checked me out Adam early and I had to get new keys after being locked out. Wish you were able to serve breakfast.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! We value your input and we'll take your info into account and make your next stay a better one. Sincerely, David Dooley Front Desk Supervisor

Good location

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We had to switch rooms late in the evening due to lack of tv working No hotel food available in the morning !! Zero closet space Not our type of hotel

Location, Location, Location

TripAdvisor rating 3.0/5

Sandstone_Cottage TripAdvisor review

The location can't be beat. The inability to socialize anywhere but a couple of seats at the bar is not great. The rooms are too small for guests. Breakfast service would be nice for a hotel that strives to be high-end.

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