21c Museum Hotel Cincinnati 4.5 stars

Customer review rating (ALL Rating) 4.1/5 2,182 reviews

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Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,182 reviews

TripAdvisor Rating  4.6/5  1,857 reviews

A great hotel with really interesting contemporary art.

TripAdvisor rating 5.0/5

Lee A TripAdvisor review

We had a wonderful stay at the 21c Hotel. Caleb, at the front desk, made check-in smooth and Jack (also front desk) was our hero for helping to print out our stubborn boarding passes.

Customer review rating 1.5/5

Bisrat G. Business - Confirmed reviews ALL

My stay was highly unsatisfactory due to missing complimentary water, evidence of prior occupancy including a lit bathroom light and body odor on the bedding, and extremely uncomfortable low-to-the-ground bed and lack of good seating.

Dear Bisrat, Thank you for sharing your experience. I am very sorry to hear that your stay was highly unsatisfactory and that your room did not meet the standards you rightfully expected. Missing complimentary water, signs of prior occupancy, and an uncomfortable bed are unacceptable, and I sincerely apologize for the inconvenience and discomfort you experienced. Please know that I have shared your feedback with our housekeeping and maintenance teams to ensure that these issues are addressed immediately. We take matters of cleanliness and comfort very seriously, and your comments will help us prevent similar occurrences in the future. We truly appreciate you bringing this to our attention, and I regret that your visit did not reflect the high standards we strive to provide. Sincerely, Blen Metzger I Assistant General Manager T 51… | bl…

Customer review rating 1.5/5

Avihai S. Business - Confirmed reviews ALL

No hot water in the shower. The team reacted to that like nothing happened

Dear Avihai, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the lack of hot water in your room and for the way our team responded. This is certainly not the experience we strive to provide, and we regret that it impacted your visit. Please know that we are addressing this issue with our team to ensure a more attentive and responsive approach in the future. I have reached out to you privately as well. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back so we can provide the seamless experience you deserve. Sincerely, Blen Metzger I Assistant General Manager T 51… | bl…

Customer review rating 3.5/5

Charles W. Business - Confirmed reviews ALL

Nice design and good restaurant but room was in need of some upkeep with stains on furniture and rug being worn. Appreciated the great restaurant and the suite upgrade through Amex. No hot water upon departure was not appreciated.

Dear Charles W., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed the design and restaurant; however, we regret the condition of your room and the hot water issue. Your comments are invaluable as we strive for continual improvement. Sincerely, Blen Metzger I Assistant General Manager T 51… | bl…

Customer review rating 5.0/5

Suraj A. Families - Confirmed reviews ALL

Well located definitely. The staff is very friendly. And the art work is very nice. Felt if there was a swimming pool it would have been great The gym was also good Very clean premises and the in-house restaurant and the room service were excellent

Dear Suraj, Thank you for taking time to complete our survey. We do take pride in catering to our guests' needs the best way we can. We truly value your business and would love to have you stay with us next time you're in the Cincinnati area. Please don't hesitate to contact me directly to make arrangements; I would love to handle your reservation from start to finish. Sincerely, Blen Metzger I Assistant General Manager T 51… | bl…

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Other web-users rate our hotel

  • 633 reviews 9.2/10 Location
  • 1,362 reviews 5.3/10 Room
  • 1,123 reviews 8/10 Service
  • 7 reviews 6.5/10 WiFi
  • 564 reviews 3.7/10 Cleanliness
  • 497 reviews 5.4/10 Comfort
  • 363 reviews 7.9/10 Food
  • 321 reviews 4.5/10 Amenities

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