21c Museum Hotel Louisville

Customer review rating (ALL Rating) 4.6/5 1,619 reviews

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21c Museum Hotel Louisville - Image 1
21c Museum Hotel Louisville - Image 2
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700 West Main Street, 40202 LOUISVILLE, United States

Description

Hotel extras

  • Combines contemporary art, bespoke design and a chef driven restaurant

  • Innovative American cuisine at award winning Proof on Main Restaurant

  • Over 9000 sq. ft of Gallery and Public space featuring contemporary artwork.

  • Custom-designed furniture, comfortable beds, plush robes, and Malin + Goetz bath amenities.

  • 21c Louisville was designed to reflect both its historical bones and its contemporary new life

Our accommodation(s)

Hotel location

21c Museum Hotel Louisville

700 West Main Street
40202 LOUISVILLE
United States

GPS:38.2567817, -85.7617756

Telephone
Fax +1 502-217-6301

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PROOF ON MAIN

With a commitment to local farming, we deliver plates infused with local flavor. The bar is a local hot spot and features over 120 Kentucky Bourbons

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,619 reviews

TripAdvisor Rating  4.5/5  1,933 reviews

Staff Engagement

Customer review rating 5.0/5

Kevin S. Business - Confirmed reviews ALL

The hotel itself is unique with the art throughout. The staff were pleasant and engaging each time I passed through the lobby. Additionally, our group found ourselves in Proof on Main each evening (before and after dinner) and the staff in there was attentive, friendly, and always stayed busy. They were able to recommend other dinner options in the area when Proof was full! The front desk was expedient in changes that I needed to make for our group prior to arrival and they were expedient in sending me updated folios after departure. Lastly, a quick shoutout to the Room Service team. I ordered in room dining two of the mornings and it arrived within 15-18 minutes, at a great temperature and tasted great. Very much appreciated. Overall, it was a great experience and our group enjoyed our time.

Dear Kevin S., Thank you so much for taking the time to share your positive feedback about your recent stay at 21c Museum Hotel Louisville! We're thrilled to hear that you enjoyed your experience with us, as well as with our amazing team in Proof on Main. Our team works diligently to provide exceptional service and create memorable moments for our guests, and it's always rewarding to receive such kind words. We hope to have the pleasure of welcoming you back soon for another unforgettable stay. Warm regards, Emily Oberhausen Reservationist 21c Museum Hotel Louisville

Great Location and friendly accommodating staff, plus a really cool museum!

Customer review rating 5.0/5

Brandon Families - Confirmed reviews ALL

We were there for a basketball tournament for my daughter. We were at another hotel that we booked through the tournament that was absolutely terrible. We booked a room at the 21c and were allowed to check in early. Then we arrived everyone was so nice from the valet guy, front desk staff, and everyone we encountered after. We enjoyed that the hotel was also a museum. What an incredible concept. The restaurant was delicious. We loved it there and can’t wait to stay again for next years tournament!

Dear Brandon C., Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us over the Run 4 Roses Tournament. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay! Warm regards, Emily Oberhausen Reservationist 21c Museum Hotel Louisville

Customer service was lacking.

Customer review rating 2.5/5

William Families - Confirmed reviews ALL

Our shower had a very slow drain and the water would be about 1" deep when taking a shower. I asked the person at the front desk to have it fixed on Wednesday and asked again on a Friday and it was still not fixed on Sunday when we left. For the price of the hotel room, I would expect better service.

nice hotel - not very accomodating

Customer review rating 4.0/5

Stephen K. Business - Confirmed reviews ALL

nice room - i requested a 1 hr extension so i could check out at noon ( to be able to change clothes ) and was refused

Prices doesn't for accommodations or service

Customer review rating 2.5/5

Jacinda Families - Confirmed reviews ALL

I realize that the hotel can't control the intial noise from guest but I was disapointed in the response. We commissioned at midnight about unsuprrvised children somewhere around 9/10 jumping on and off the bed. We were advised that security. With no security ever showing, they stated running into the walls at about 1:30AM. We called the front desk again and received an attitude and Naismith said well they're is a tournament in tour. I advised him that we were present for a tournament as well and had a game at 8:30AM. I ended up knocking on the door and off course the kids were unsupervised. It should never be the responsibility of guest to attend to noise complaints.

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Other web-users rate our hotel

  • 415 reviews 9.1/10 Location
  • 673 reviews 8.2/10 Room
  • 709 reviews 8.6/10 Service
  • 316 reviews 8.6/10 Food
  • 239 reviews 9/10 Vibe
  • 204 reviews 9.1/10 Cleanliness
  • 164 reviews 7.8/10 Amenities
  • 154 reviews 9.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.