21c Museum Hotel Louisville - MGallery 4 stars

The Hotel was beautiful & our room was amazing. The Hotel & our room felt very clean. We felt very safe staying here. All safety precautions were taken throughout the Hotel.

I made a reservation for a luxury king room, I got there and the front desk lady told me “sorry for just now telling you but our inventory was wrong so we have to downgrade you to two double beds.” She gave me a $50 gift card for the restaurant that was in the hotel but it was 9:55 pm when I checked in and it closed at 10 so I didn’t get to use it. The bed was very uncomfortable and the pillows were hard as bricks. The only good thing was the bathroom UV light and the tv/AC worked very well.

I enjoyed my 2-night stay, but didn't feel it was quite worth what I paid. The room was nice & clean & I liked the bar -- and the art of course -- but it still didn't feel like a $200/night hotel to me. Some or most of this was maybe due to COVID. I wish the front desk would have told me that the room wouldn't be serviced after my 1st night. And I really expected & needed a nice morning coffee in the hotel, which wasn't available. Still, a good hotel & stay.

21C is a gem of a hotel with a great staff! The artwork is inspiring and thought provoking. The restaurant and bar offer a unique approach to food and drinks. Knowledgable waiters and bartenders.

Was ok. Down for Tour de Lou and spent the night before meeting a client. Needed to work and didn't find the hotel remotely conducive. Desk listed on website but non-existent. Asked if I could sit in the restaurant the next morning to prepare for my meeting. Was told it was locked. Art was fine. But I prefer the opportunity to be productive.

AC too noisy. Incomplete art on the bed headboard. No housekeeping due to Covid so had to make lots of requests. No breakfast in restaurant.

Check in slow, no food, tho I was told it would be.

This hotel is aesthetically pleasing, but two of the most important factors were lacking- comfort and service. The staff was not accommodating at all, especially in the restaurant. Front desk was rude on multiple occasions and less than helpful. The bed is not comfortable- like sleeping on a rock. Food in the restaurant is delicious. Property is very clean. Rooms are spacious. Foe the price point, I would expect a more courteous staff and comfortable bedding.

Employees were friendly and very engaged with clients as they came into the lobby. Made us feel very welcome!

Great, except for the booking of the room. I was quoted a price including the 2 dogs fee and including all taxes out the door at a certain price. It turns out that was not the case.

We have been 21c guests many times and they deliver consistently high quality service and great rooms.

We've stayed with you before and we were glad to be back. We had good before arrival interactions with the team and excellent service and interactions with the team during the stay. A few mentions on our stay: Greg served us drinks and din on Friday night and a night cap on Saturday evening. He's a great brand ambassador for 21c and expert miixologist. We also spoke briefly with Brittney on Saturday morning - we were early for breakfast and she directed us to a nearby place allowing us to exit via the front door (it was misting out.) When we returned to the hotel Saturday evening - some 12 hours later, she was still hard at work. We admire her. Luke who handled our car all but one time during our stay, was a welcoming presence on each return. I felt confident that the car (stick shift) was in good hands with him and it was. I also thought he did a great job in general recognizing returning guests and talking with them. Cheyenne who checked us in was very engaging and provided us with an upgrade which wasn't necessary but certainly welcome. We also spoke with many of the other team members - they were very positive and professional in all of our exchanges.

Important event / paid for 3 king luxury rooms back in early March. Called your hotel to confirm two weeks ago. Made them aware it was a surprise and my husband was unaware the kids would be joining us. Your hotel cancelled a room somehow ruining this piece of the surprise