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21c Museum Hotel Louisville - MGallery 4 stars

Customer review rating 4.3/5 21 reviews

ALLSAFE approved hotel

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21c Museum Hotel Louisville - MGallery
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+ 19 Services

Hotel extras

  • Combines contemporary art, bespoke design and a chef driven restaurant

  • Innovative American cuisine at award winning Proof on Main Restaurant

  • Over 9000 sq. ft of Gallery and Public space featuring contemporary artwork.

  • Custom-designed furniture, comfortable beds, plush robes, and Malin + Goetz bath amenities.

  • 21c Louisville was designed to reflect both its historical bones and its contemporary new life

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

21c Museum Hotel Louisville - MGallery

700 West Main Street
40202 louisville
united states

Tel: +15022176300

Fax: (+1)502/2176301

Check-in from 16h00

Check out up to 11h00

  • By plane

    BOWMAN FIELD At 11km / 7 miles

  • By plane

    LOUISVILLE AIRPORT At 12km / 8 miles

GPS :38.2567817, -85.7617756

Our accommodation(s)

With high ceilings and large windows, the spacious guests rooms were designed to feel like a residential respite from the thought provoking art that fills the museum galleries below. Some feature original historic features such as exposed brick walls. All guest rooms include FREE WiFi, 42"HDTV flat screen television, Nespresso Coffee, Machine, Alarm Clock/Docking Station, Malin and Goetz Bath Amenities, Luxurious Bedding, and Original Artwork.

Deluxe King.

  • Max. number of persons: 3
  • Area: From 31 m² / 334 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Double

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Luxury King

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Luxury Double

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Asleep in the Cyclone

  • Max. number of persons: 3
  • Area: From 46 m² / 495 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Balcony Room

  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

PROOF ON MAIN

Type of cuisine: Regional

With a commitment to local farming, we deliver plates infused with local flavor. The bar is a local hot spot and features over 120 Kentucky Bourbons

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PROOF BAR

Non contractual photo

Proof Bar offers carefully selected spirits, original seasonal signature cocktails, and an award winning wine list. Bourbon is naturally highlighted by an impressive selection of over 120 of Kentucky's finest Bourbons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PROOF ON MAIN

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 9,000 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 296 people

Find out more

Our guest reviews for
21c Museum Hotel Louisville - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

21 reviews

It was okay.

Customer review rating 2.0/5

Jake W. Couples - 20/01/2021 Confirmed reviews ALL

The room was nice and the location was great. However, I did book a room through Hotwire and upon arrival there was no reservation in the computer system. The worker at the front desk, Adrian, frantically looked for our reservation and even looked over the confirmation email I received multiple times. When I asked if there was a problem he assured me everything was okay, but eventually shared that we would not be able to stay in a room with a King sized bed and instead we would receive a room with two full beds. Obviously this was not desired but we were told this was the only option which was rather disappointing for our first stay at 21c

Customer review rating 2.5/5

Leslie M. Couples - 19/01/2021 Confirmed reviews ALL

We did the buy 1 night get the 2nd night free. Neither your website nor your confirmations were clear on how this worked. We thought we were getting 2 nights for the price that was shown and it was not - rather you took the regular room rate and split it. Again, neither of your communications were clear and we felt mislead. Plus if our regular room rate was that high, it was NOT worth it - the room was large but not everything worked (lights), and the bathroom was dingy and the smallest we've ever been in considering your regular room rate. We have received another email for the buy 1 night get the 2nd night free, and had talked to friends and family about both a Louisville and Nashville trip - we will not be staying with you. Feeling duped is not a great feeling and we are extremely detailed with these offers to catch anything misleading. We won't be staying at 21C again. There are too many other options available.

Dear Leslie M., Thank you for taking the time to complete our survey. It looks like we fell short on this stay and I am sorry for that. I hope I can provide you with some clarity on the promotion, it is based on a two night minimum and the pricing is built on 50% off each night, which leads to the buy one give one. The displayed rate when you booked your room would have already been at the 50% off. I am truly sorry for the misunderstanding and we are certainly not trying to mislead. I am working with our team as they should have been able to explain this clearly to you when you requested. I am also looking into the issues you mentioned in you room and those will be addressed. I would like to make it up to you in the future and provide you the full 21c experience! If you would be willing to try 21c again I would like to offer you our Friend and Family rate and a complimentary upgrade to one of our suites. I will handle making all your accommodations. In the hopes that we may welcome you back again, please accept my very best, Andrew Carter | General Manager ac… l 21cLouisville.com

Good stay

Customer review rating 5.0/5

R. M. Solo - 19/01/2021 Confirmed reviews ALL

The cleanliness was above expectations. Customer service was pleasant.

Hi Ronnee, Thank you so much for taking the time to complete our survey! We are thrilled to see that you enjoyed your stay at 21c Louisville and we look forward to welcoming you back soon. Best, Andrew Carter | General Manager ac… l 21cLouisville.com

Beautiful hotel in downtown Louisville

Customer review rating 5.0/5

Jennifer W. Couples - 16/01/2021 Confirmed reviews ALL

Quick overnight trip in Louisville. The hotel is beautiful and the staff was very welcoming. The room was pristine and even included a little health kit of masks and sanitizing wipes. Would definitely stay again.

Hi Jennifer, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you had an amazing stay at 21c Louisville. Next time you are in town please stop by and see us again. Best, Andrew Carter | General Manager T 50… ac… l 21cLouisville.com
Customer review rating 3.5/5

Anonymous Friends - 16/01/2021 Confirmed reviews ALL

Bed was small and not comfortable. I’ve travelled all over the world, these were the toughest bed ever.

Dear Ivanka, Thank you so much for taking the time to complete our survey. We appreciate the feedback and will ensure it is used to provide the best experience for our future guests. We certainly fell short on your interactions with the front desk team with recommendations and will use this as a training example. We look forward to welcoming you back soon! Best, Andrew Carter | General Manager T 50… ac… l 21cLouisville.com
Customer review rating 5.0/5

Rich Couples - 14/01/2021 Confirmed reviews ALL

Wonderful hotel, very welcoming! Hospitality was great! I really appreciated the covid checks before entering - thank you!

Hi Rich, Thank you for taking the time to complete our survey. We are so glad that you enjoyed your stay with us! We look forward to welcoming you back next time you are in town. Best, Ashley Mountz | Front Office Manager

Fantastic Experience

Customer review rating 5.0/5

Chad S. Families - 11/01/2021 Confirmed reviews ALL

Cheyenne was wonderful and gave us an unexpected upgrade. It made our first outing since Covid hit and a very memorable and wonderful time!

Hi Mr. S., Thank you so much for taking the time to complete our survey! We are honored to be selected as your first outing and will be sure to pass along your shout out to Cheyenne! I am truly sorry we fell short on the welcome drink but will work with the team to ensure we do better in the future. We look forward to welcoming you back soon. Best, Andrew Carter | General Manager T 50… ac… l 21cLouisville.com

Great hotel

Customer review rating 4.5/5

Jennifer P. Couples - 08/01/2021 Confirmed reviews ALL

Good food. Great place- I look forward to returning after Covid. Our bulldog Stella loves it too!!

Hi, Thank you so much for taking the time to complete our survey! We are thrilled to see that you had a great time while staying at 21c Louisville, and we are glad Stella enjoyed it too! We look forward to welcoming you back again soon. Best, Ashley Mountz | Front Office Manager

Good Stay

Customer review rating 5.0/5

Seth D. Friends - 23/03/2020 Confirmed reviews ALL

The hotel and its staff are amazing. Clean, interesting, friendly staff. I look forward to returning again and again.

Excellent Staff!

Customer review rating 5.0/5

Jim H. Couples - 22/03/2020 Confirmed reviews ALL

On the back end of a short vacation and the front end of the COVID-19 lockdown - the staff took wonderful care of us!

Lost sleep

Customer review rating 1.5/5

Jerry W. Business - 16/03/2020 Confirmed reviews ALL

The last night I was at the hotel I large group partied the entire night. I called security at 2:30AM. They came to my door and ensured me they would manage it. They mentioned the penthouse door was open and no one was in the room. I told them that's because they are up and down the halls, walking, yelling, moving furniture in some of the other rooms they were occupying. The noise subsided for a few minutes and then continued. I did not get to sleep at all that night (Thursday, March 12). The next morning I told the front desk that I should not be charged as I was a guest at the hotel the entire week along with our entire production team. They charged me a "discounted" rate of $90. I would think you could do better than that.

Our most recent 20 reviews