21c Museum Hotel Louisville Hotel 4 stars

The staff was great and the service I received from everyone at the property was exceptional.

Everything was great!

We were there for 8 nights due to a horse show. Have been staying in this hotel over 10 years. Should have been told there would be no Orion for room service or breakfast. The 3 places we had to try where horrible and we got breakthrough Covid due to lack of any protocols. Our room had not been maintained and ready for guests. AC unit leaking, carpet wet leading to moldy smell. The air filters had not been changed as the dust was shocking. When I asked on Thursday to have our room serviced was told no as it hadn’t been 3 days, that was day 4. Finally got trash cans emptied and clean towels. We are so saddened by what has happened with your hotel.

It was our first time at a 21c hotel and we were delightfully surprised with our stay. The hotel and room were clean and unique; the staff was welcoming, helpful, and efficient. 11/10, definitely recommend and we will definitely seek out 21c hotels for future trips!

We had a wonderful time at 21C Louisville. We live in Louisville, so it was a stay-cation for us. We were treated like royalty - allowed early check-in and late check-out. It was a memorable birthday celebration, and we look forward to our next stay!

There was a cockroach in my sons room! What more can be said?

Overall hotel is good. Staff great. Bad night one of three nights due to very loud wedding party. I would have expected some form of compensation but none was offered.

FINE

Stayed here due to reputation. It was a nice hotel but not any nicer than a Marriot or others.

Liked that everyone wore masks and hand sanitizer was everywhere. Great food from the restaurant and the museum is very good. King room had ample seating and lighting (rare in hotel rooms).

Had to change rooms 3 times because they were not cleaned. Final room was cleaned (I think) but was missing towels and soap. Was put in a room next to a loud barking dog (all night). Called the front desk and the reply was "there is not much we can do about that". Did not sleep and had to leave at 6am vs. spending the morning in the hotel because of the dog. Front desk staff was indifferent at best about my concerns Upon check out, the front desk person said, "I'm new, if you have concerns call the main office".

Spent one night at your hotel. The property is very hip and clean and I love that there’s a museum on site! Staff was amazing and restaurant on the premises was top notch. I have nothing but great things to say about this hotel.

This was our 2nd visit. Had corner Suite, awesome. Restaurant, Proof on Main, once again, Awsome. We are Vegan, and the selection was great. Saturday night ordered room service, they arrived promptly. Staff at Hotel and Restaurant, top notch. We will be back

Found this hotel on our trip across the country--from California to DC. Both art lovers with little time to stop at a museum, this hotel concept was intriguing and did not disappoint. We loved the diversity of artists and media in the exhibit. The guest accommodations were beautifully appointed, comfortable, and quiet. The on-site restaurant was excellent. Staff were all friendly and helpful. Proximity to the waterfront was a plus.