21c Museum Hotel Louisville - MGallery 4 stars

The hotel was a really fun place to stay and the room was the perfect place to relax. We even ordered room service close to closing time and the team was so accommodating and kind in getting us our food. We really enjoyed our stay and plan to stay again in the future.

My wife and I spent 2 nights celebrating a special occasion. We had high expectations based on Condé Nast Traveller awards and reviews. While our room (king deluxe) was spacious and the employees were friendly and polite, the rest of our stay was disappointing. We were first given keys to a dirty room that had not been serviced. While the staff apologized, that is an embarrassing mistake pre-covid but a simply unacceptable one post-covid. We slept well our first night but the second night was poor. Our entire floor smelled so strongly of pot that it was difficult to fall asleep. Brunch at the hotel restaurant, Proof on Main, was similarly hit and miss. The food was absolutely exceptional - the best brunch we’ve had this year. The service was friendly but inattentive; our coffee and water was regularly sitting empty, our side dish and condiments arrived 3/4 of the way through our meal. The hotel’s location and concept could lead to a wonderful experience but the lack of executing on the very basics was exceptionally disappointing. We will be interested to hear whether and how the hotel responds to our feedback.

It took a bit to locate the hotel entrance, but after that the stay went smoothly. Valet parking was good. Check in went very smoothly. The room was nice and comfortable. The bed was comfortable. The restaurant had good food and good service. The location was central to downtown Louisville so it made walking to most locations easy. Staff were attentive and courteous and helpful. Enjoyed the stay.

My wife and I needed a long weekend getaway and we reserved the corner suite. It was a wonderful room with four large windows bringing in great light. The dining room table was perfect for having delivered from some of the great restaurants in town -- and of course, Proof On Main. The whole experience was very relaxing and comfortable; it was what we needed after being homebound for the last year!

I have stayed at 21c Bentonville and would rate its experience as exceptional. I expected the same experience in Louisville, but the room fell short of my expectations. As a boutique hotel I expected more. We stayed in room 317. The lamp shade by the window had a crack/tear. The bathroom was small and not enjoyable to try and get ready in. There was a film of red slime along the bottom of the shower door and the appearance of some mildew in the corners. Also the shower soap rack was broken. Impossible to hold travel size shampoo, conditioner and soap. The overall feel of the room was “worn”. Also I did not see this but heard from my room in the hall. A dog aggressively bark at another guest, I am assuming since I heard someone apologize that the dog never does that. I understand pet friendly and service animals, but no guest should have to worry about a dog barking at them. I greatly looked forward to my stay but was not overall impressed.

From the moment we arrived, until our departure, we felt welcomed and comforted in the hotel. 21C is a unique hotel, with an incredible in-house restaurant and a fantastic museum. We had a two night stay and didn't even leave the hotel until the next day upon arrival, we ate at the restaurant and toured the museum. Why even leave?

Although somewhat altered by the pandemic, we found the hotel to be lovely. Would have liked to see what it is like when the area is a little more lively. The art was fabulous.

Overall stay was very nice! Staff was friendly and accommodating! Art gallery is very impressive and love seeing art throughout hotel. Rooms are spacious and unique. Had some issues with the Wifi.

Close to walking trails, distilleries and a ton of bars and activities

I can not sleep on bed pads and mattress covers impregnated with plastic. The first night I sweated, I then slept on top of the covers with the folded the other side over me which worked so I didnt sweat. There was. No Kleenex in the room. I am vision impaired and the bathroom was too dark to put ,makeup on, the lighting was too low.

50th wedding anniversary.