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21c Museum Hotel Louisville Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 751 reviews

ALLSAFE approved hotel

21c Museum Hotel Louisville
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+ 13 Services

Hotel extras

  • Combines contemporary art, bespoke design and a chef driven restaurant

  • Innovative American cuisine at award winning Proof on Main Restaurant

  • Over 9000 sq. ft of Gallery and Public space featuring contemporary artwork.

  • Custom-designed furniture, comfortable beds, plush robes, and Malin + Goetz bath amenities.

  • 21c Louisville was designed to reflect both its historical bones and its contemporary new life

Hotel location

21c Museum Hotel Louisville

700 West Main Street
40202 louisville
united states

Tel: +15022176300

Fax: (+1)502/2176301

Check-in from 16h00

Check out up to 11h00

  • By plane

    BOWMAN FIELD At 11km / 7 miles

  • By plane

    LOUISVILLE AIRPORT At 12km / 8 miles

GPS :38.2567817, -85.7617756

Hotel services

PROOF ON MAIN

With a commitment to local farming, we deliver plates infused with local flavor. The bar is a local hot spot and features over 120 Kentucky Bourbons

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 91 rooms
    • 5 rooms for people with reduced mobility
    • 5 family rooms
    • 3 connecting rooms
    • 91 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property

Our accommodation(s)

With high ceilings and large windows, the spacious guests rooms were designed to feel like a residential respite from the thought provoking art that fills the museum galleries below. Some feature original historic features such as exposed brick walls. All guest rooms include FREE WiFi, 42"HDTV flat screen television, Nespresso Coffee, Machine, Alarm Clock/Docking Station, Malin and Goetz Bath Amenities, Luxurious Bedding, and Original Artwork.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 9,000

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 296 people

Find out more

Our guest reviews for
21c Museum Hotel Louisville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

751 reviews

TripAdvisor Rating 4.5/5

1,888 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.0/5

Anonymous Couples - 20/11/2021 Confirmed reviews ALL

Room too dark. Lux touches appreciated. Bedding and mattress excellent. Disappointed in room choice. Between upgrade and sharing w staff it was our 40th anniversary I expected a River view room. The reservationist said it would be. Instead it was a dark sunless window view looking across at brick buildings. Your staff member arranged a champagne toast at the restaurant. So kind and so appreciated. And special!

Dear Sally, Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Louisville. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I am very sorry we placed you in one of the atrium facing rooms for your 40th anniversary. I know it was a special occasion, and we really missed out on a great opportunity to do something special. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Sean Ridgeway Guest Services 21c Museum Hotel Louisville

Fantastic hotel!

Customer review rating 5.0/5

Kim E. Couples - 20/11/2021 Confirmed reviews ALL

We enjoyed everything about our stay at the museum hotel. The room was lovely and comfortable (love the blue-light night light in the bathroom). The art spaces were interesting and creative. The attached restaurant was full of art, as well. We had an appetizer and cocktail ( don’t miss the Never Surrender). Don’t miss the free and incredible cinnamon rolls in the morning, those alone would bring us back!

Dear Kimberly, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I agree, the cinnamon rolls are delicious! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Ridgeway Guest Services 21c Museum Louisville

Interesting opportunity

Customer review rating 4.0/5

Dr. W. Business - 19/11/2021 Confirmed reviews ALL

Really interesting hotel with it's eye catching artistic pieces. Exceptional service by the staff, Mary in particular. Lacks meeting room accommodations.

Dear Dr. W., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Ridgeway Guest Services 21c Museum Hotel Louisville

Great staff, great stay!

Customer review rating 5.0/5

Sydney Couples - 19/11/2021 Confirmed reviews ALL

Emily was wonderful in making our stay special, we enjoyed the room and all of the special features!! Easy check in/out and with extending our stay, all other staff that we encountered was friendly and helpful!

Dear Guest, Thank you for the great review of our hotel! Emily is an awesome Front Desk Penguin, and we are so glad she was here to provide stellar service for your stay! I am pleased to hear, that you enjoyed your stay and hope to see you again very soon. Sincerely, Sean Ridgeway Guest Services 21c Museum Hotel Louisville

good location

Customer review rating 3.5/5

Anonymous Couples - 18/11/2021 Confirmed reviews ALL

good location, staff is friendly. Our room was near elevator so very loud. Seemed there was a staff shortage as only one person behind the front desk or had to wait few minutes for someone to show up. No one at valet and had to wait on car.

Dear Guest, Thank you for taking the time to share your feedback. I apologize for the lack of staff during your stay. We are doing our best to get back to where we once were! We hope to welcome you back to our hotel very soon! Please reach out to us directly for your next stay. Sincerely, Sean Ridgeway Guest Services 21c Museum Hotel Louisville

Great Customer Service / Hospitality

Customer review rating 4.5/5

Karmen Couples - 17/11/2021 Confirmed reviews ALL

We have stayed at 3 21C's in the last 6 weeks and this was by far the best hospitality experience. Blown away by the valets, all three we encountered went above and beyond to support us but also the busy front desk.

Dear Karmen D., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. We are excited you enjoyed you massage with Danielle. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyra Hinkle Front Office Manager th…

Great Hotel with in house Museum, Fantastic Restaurant and Bar

Customer review rating 5.0/5

Debra C. Business - 16/11/2021 Confirmed reviews ALL

My room was clean, updated and bed was comfortable. Loved the restaurant and bar. Was fun to walk around the small but unique museum as part of the hotel.

Dear Debra C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyra Hinkle Front Office Manager th…

great location and beautiful interior

Customer review rating 4.5/5

Anonymous Friends - 16/11/2021 Confirmed reviews ALL

The most happy, helpful staff i have ever encountered. Everyone was so friendly and positive. Very personable. In these difficult times, it was so refreshing.

Dear Jane H., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyra Hinkle Front Office Manager th…

Never Disappoints

Customer review rating 4.5/5

Nancy M. Friends - 16/11/2021 Confirmed reviews ALL

Met a college room mate and was exciting watching her experience the uniqueness of this hotel chain. This was my third time in a 21c and will continue to collect ALL of the penguins. Three down ;-}

Dear Nancy M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. We hope you get a chance to visit every 21c and finish your penguin collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we are looking forward to your next stay! Sincerely, Tyra Hinkle Front Office Manager th…

Good stay

Customer review rating 4.0/5

Rob Friends - 15/11/2021 Confirmed reviews ALL

Nice hotel. Only problem was loud guests in the middle of the night. We were in 402 (R.). We just unpacked and realized we left some clothes in the drawer. Plaid pajamas and iphone charger.

Customer review rating 5.0/5

Bennie I. Couples - 15/11/2021 Confirmed reviews ALL

Greeted by pleasant, upbeat front desk personnel. Valet parking was great. The valet even retrieved a jacket from my vehicle after it had been parked. Room service was fast. The room was perfect. Clean and modern. Highly comfortable mattress. I would suggest more visible instructions on finding the online room service menu. menu and other amenities. Overall, a great experience…

Dear Bennie I., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Sean. He was valet that retrieved your jacket. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyra Hinkle Front Office Manager th…

poor customer service

Customer review rating 1.0/5

Dirk Couples - 15/11/2021 Confirmed reviews ALL

no coffee ready in the mornings, no pastries, no restaurant operating except at night for a short time period you should be spending money on the guests needs instead of art (if you call it that). There is no place to eat in the mornings anywhere around the hotel. a pedestal sink in the bathrooms, really? even though you added a tiny shelf? someone needs to go through the place as a customer and evaluate what a customer REALLY wants and supply that.

Dear Dirk R., Thank you very much for taking the time to share your comments regarding your stay at the 21c Museum Hotel Louisville. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. We are truly sorry that we did not meet your expectations on this stay. We are working hard to restore all services and offerings from our Pre-Covid operating model. Our current offerings are aligned with top competitors in the Louisville market, but we are striving for more and will use this invaluable feedback to ensure the best for our future guests. We would love to win you back on a future stay and I would like to personally handle making your accommodations, and will ensure you are in a more comfortable room with a great rate. Sincerely, Andrew Carter | General Manager ac… 21cLouisville.com

Great location

Customer review rating 5.0/5

Willid Business - 15/11/2021 Confirmed reviews ALL

Great overall

Dear Danny W., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyra Hinkle Front Office Manager th…

Sleeping in an actual art installation

Customer review rating 4.0/5

Alex Couples - 15/11/2021 Confirmed reviews ALL

Staying and falling asleep inside the cyclone was a great experience. One that’s not easily available or recreated.

Dear Alex V., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. We are excited you enjoyed you time in the Cyclone. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyra Hinkle Front Office Manager th…

Very Mediocre

Customer review rating 2.5/5

Anonymous Couples - 14/11/2021 Confirmed reviews ALL

Front desk reception and room were great but extremely disappointed with staff in restaurant/Proof. Rude and unprofessional :(

Dear Badie A., Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Louisville. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I am glad to hear that you very much enjoyed the hotel and guestroom. We will address the restaurant team so we can better serve our future guests. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Andrew Carter | General Manager ac… 21cLouisville.com
Customer review rating 4.0/5

Anonymous Couples - 14/11/2021 Confirmed reviews ALL

We were enroute from Wisconsin to Florida and the hotel was very clean, comfortable and had a great restaurant. We were pleasantly surprised to find this spot on our road trip and would definitely recommend it to others!

Dear Cheri M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyra Hinkle Front Office Manager th…

Bourbon Trail Weekend

TripAdvisor rating 5.0/5

Kimberly S 14/10/2021 TripAdvisor review

We had a wonderful stay at the 21c Museum Hotel in Louisville. We stayed in the Cyclone Room and it was like nothing we have seen before. The entire hotel has fun features (stop in the bathroom off of the lobby). I would definitely recommend this hotel to others.

Thank you so much for taking the time to share your experience! We are thrilled to hear that you loved our Cyclone room! Next time you are in town please stop by and see us again soon. Sincerely, Andrew Carter | General Manager acarter@21cHotels.com 21cLouisville.com

Great Spot / Poor Communications

TripAdvisor rating 2.0/5

David C 02/10/2021 TripAdvisor review

Under normal circumstances this would be a purely positive review. We arrived Sunday, 9/26. Check-in was great and dinner at Proof was spectacular! We were in town for my wife's brain surgery/procedure and anticipated checking out Tuesday morning, 9/28. Unfortunately, there were some complications and I had to call from the hospital to ask to extend our stay a day. Here's where it went off the rails: Our rate for Sunday was $199, for Monday $249. The person said, "Yes, I can extend your stay, but the rate might be different." My interpretation of "might be different" is that it would likely go up, but "might" implies not by much. I asked about hospital stay rates (Hilton is very generous in this regard at many locations) and the answer was no. Ultimately had to extend the stay again one more night, no mention of rates. Checked out, Did not receive a paper copy even though gentleman said he could, but it was purely emailed instead. No problem. So what was the "might be a different rate"? $379 per night. Of course there is no recourse, but I did feel duped. Had I know, I would have simply checked out Tuesday morning as planned and found a less expensive place near the hospital in Brownsboro, given we weren't really getting to enjoy the room anyway; basically just store our luggage. What can you do? Life goes on, but I am soured towards the brand.

Thank you so much for taking the time to share your feedback. I hope that you were able to see my email in regards to the rates and I know we can make it up to you on a future trip. Thank you again for feedback and let me know when you will returning to Louisville. Sincerely, Andrew Carter | General Manager acarter@21cHotels.com 21cLouisville.com

Weekend Stay

TripAdvisor rating 5.0/5

audio1741 11/08/2021 TripAdvisor review

This was our 2nd visit. Had corner Suite, awesome. Restaurant, Proof on Main, once again, Awsome. We are Vegan, and the selection was great. Saturday night ordered room service, they arrived promptly. Staff at Hotel and Restaurant, top notch. We will be back

Hi Traveler, Thank you so much for the amazing review! Stop by and see us again soon. Sincerely, Andrew Carter | General Manager acarter@21cHotels.com 21cLouisville.com

Traveling Coast to Coast

TripAdvisor rating 5.0/5

bolandema 22/07/2021 TripAdvisor review

Found this hotel on our trip across the country--from California to DC. Both art lovers with little time to stop at a museum, this hotel concept was intriguing and did not disappoint. We loved the diversity of artists and media in the exhibit. The guest accommodations were beautifully appointed, comfortable, and quiet. The on-site restaurant was excellent. Staff were all friendly and helpful. Proximity to the waterfront was a plus.

Hi bolandema, Thank you so very much for taking the time to share your experience! We are thrilled to hear that you had an amazing stay. We look forward to welcoming you back. Sincerely, Andrew Carter | General Manager acarter@21cHotels.com l 21cLouisville.com

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