21c Museum Hotel Louisville 4 stars

Customer review rating (ALL Rating) 4.6/5 1,294 reviews

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21c Museum Hotel Louisville - Image 1
21c Museum Hotel Louisville - Image 2
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21c Museum Hotel Louisville - Image 4
700 West Main Street, 40202 LOUISVILLE, United States

Description

Hotel extras

  • Combines contemporary art, bespoke design and a chef driven restaurant

  • Innovative American cuisine at award winning Proof on Main Restaurant

  • Over 9000 sq. ft of Gallery and Public space featuring contemporary artwork.

  • Custom-designed furniture, comfortable beds, plush robes, and Malin + Goetz bath amenities.

  • 21c Louisville was designed to reflect both its historical bones and its contemporary new life

Our accommodation(s)

Hotel location

21c Museum Hotel Louisville

700 West Main Street
40202 LOUISVILLE
United States

GPS:38.2567817, -85.7617756

Telephone
Fax +1 502-217-6301

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PROOF ON MAIN

With a commitment to local farming, we deliver plates infused with local flavor. The bar is a local hot spot and features over 120 Kentucky Bourbons

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,294 reviews

Customer review rating 5.0/5

James M. Business - Confirmed reviews ALL

First time at the hotel, definitely not the last! Abigail and Malloy set the tone when we first arrived, the room was great, the art was fantastic. The staff was so kind. We ate at the bar with Juan and he was just lovely. Honestly, I have no plans to go back to Louisville, but I would fly down with my wife and child just to experience the hotel. It was that nice.

Dear James M., Thank you for your wonderful feedback regarding your recent stay at 21c Museum Hotel Louisville. We are thrilled to hear that Abigail and Malloy made such a positive impression upon your arrival and that you enjoyed the art and accommodations. It is especially gratifying to know that Juan contributed to your experience at the bar in Proof on Main. Your kind words about our staff will be shared with the team, as they continually strive to provide exceptional service. We look forward to welcoming you and your family back in the future, should your travels bring you to Louisville again. R. Jason Smith, Front Office Manager

Customer review rating 4.0/5

Ashley W. Families - Confirmed reviews ALL

We had an amazing experience here with the exception of our last night (3/28) when we were all woken up at 2:40 from loud company next to us. Unfortunately they were loud and obnoxious from 2:40-4:15am and they were talked to about their noise level which didn't stop them. Other than that hiccup we did have an amazing time in Louisville at the 21C museum hotel. Staff was very welcoming and the hotel itself was beautiful!

Dear Ashley W., Thank you for taking the time to share your experience. I am pleased to hear that you found your stay comfortable and enjoyed the beauty of our hotel as well as the welcoming nature of our staff. I sincerely apologize for the disturbance caused by noise from neighboring guests during your last night. We strive to maintain a peaceful atmosphere for all our guests and your feedback is valuable in helping us address such issues moving forward. I appreciate your understanding and hope to welcome you back for a more serene experience in the future. R. Jason Smith, Front Office Manager

Customer review rating 2.5/5

Melanie S. Families - Confirmed reviews ALL

Stay was comfortable however, at check in was not offered complimentary breakfast even though I am a platinum accor member. Eventually it was offered to me but it was quite a process. I booked and paid in full with Accor months ago and for some reason your hotel has now taken out the full booking fee from my credit card which I have also incurred international transaction fees for. I have contacted your hotel via email and as yet have had no reply.

Customer review rating 5.0/5

Amanda D. Couples - Confirmed reviews ALL

The place was amazing. The staff was awesome and had some great recommendations for dinner spots. The only thing that I wish I had knows was that I could have gotten a mini fridge for the room.

Dear Amanda D., Thank you for your kind words regarding your recent stay. We are delighted to hear you enjoyed our staff and their recommendations. We appreciate your feedback regarding the mini fridge availability and will have one ready upon your next visit. We look forwrad to welcoming you back soon. Best regards, 21c Museum Hotel Louisville

Customer review rating 5.0/5

Chris H. Business - Confirmed reviews ALL

The front desk staff at this time could be more professional instead of sitting on their hands. Vallet was not present as much during the day (evening with Mike was always available). Maybe understaffed during the day by one.

Dear Chris H., Thank you for your feedback regarding your recent stay. We are delighted to hear that you consistently enjoy your time with us. We appreciate your observations about our front desk and valet staff, as they are valuable in our ongoing efforts to enhance guest experiences. We look forward to welcoming you back soon, thank you again for your business. Thank you, Andrew Carter | General Manager ac… 21cLouisville.com

Other web-users rate our hotel

  • 424 reviews 9.1/10 Location
  • 643 reviews 8.5/10 Room
  • 663 reviews 8.9/10 Service
  • 276 reviews 9/10 Food
  • 195 reviews 8.5/10 Cleanliness
  • 194 reviews 9.1/10 Vibe
  • 167 reviews 9.3/10 Bar
  • 41 reviews 8.8/10 Breakfast

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