Mr. Mike out front.. very helpful with the cars

This hotel was located in such a central location for all of the touristy activities that Louisville has to offer. We loved being able to walk to Whiskey Row and the Louisville Slugger Tour. The rooms were surprisingly large and very clean. I also loved the red penguins - iykyk.

We spent a couple of days as part of a road trip home in Louisville. Our stay at the hotel was great. The location was perfect for all of the distilleries we wanted to see as well as great places to eat.!

Nice in room coffee, soft on the eyes lighting in the bathroom for night access, cool mounting of the tv from the ceiling, and, most importantly, the room felt CLEAN ! Clean carpet, clean sheets, clean bathroom, CLEAN and comfortable!

Not only was this right in the heart of bourbon row, it is packed with amazing art and a very attentive staff. Food and drinks at Proof were top notch! Short walk to the riverwalk. Short drive to the Nulu neighborhood.

When no hot water in 1 of 2 rooms we were immediately upgraded to rooftop rooms which were excellent and the staff very helpful overall great service and food in restaurant was excellent

my invoice/receipt was not printed when i left the hotel, and an email never came. I requested an email copy through the iOS app and it never came. I requested an email copy through the web site and it never came. I called the front desk and requested a copy but it never came. and by the way, the hotel's phone number is incorrect in at least some of the emails that go out. I know my email address is correct in the system, because I get reservation confirmations and marketing emails.

We stayed for two nights and went to proof on main for dinner one evening. We also went both mornings for breakfast. Delicious !!! Staff was professional and friendly

Brought a group for a three day event. Facility was great and breakfast and dinner in Gallery One were outstanding.

Booked a room with a deck. The cushion of a lounger was soaked with water. Didn’t realize it at first so soaked through my pants. Called the front desk and they had no solution to fix it. Couldn’t use the balcony except for a side chair. Was very disappointed and paid extra for a room with a large deck. The other lounger was dry. Noticed the guests next to us were lying in their loungers at length. I was surprised that the hotel doesn’t have clean, dry back-up cushions or that it wasn’t checked before we arrived.

The check in experience got off to a rocky start with Tim. Both my sister and I booked at the same time, the same guest room through AMEX. She was upgraded and I wasn't and when I asked Tim about it, he stated I had booked a lower tier room than her. That was an untrue statement and instantly I was offended. The "free breakfast"' staff acted annoyed that they had to wait on us, the food was average and just not a great experience. We opted for the bakery across the street for our final day instead of feeling like a burden to the staff.

We had a great time. Rooms are very nice.

I was here for Bourbon and Beyond. I think a couple of things really bothered me that I didn’t necessarily feel like it was a 10/10. First, the staff always seemed like they didn’t want to be bothered and the host desk at night was really rude. The valet parking and Jared were really nice and helpful, out of all the people we saw over the weekend. Second, the breakfast voucher would be great but when I went to restaurant they told me no walk ins. I proceeded to say I’m staying at hotel and the host just looked at me. Really weird. I don’t know just felt off the whole weekend, plus our rooms were so close I could hear the other rooms iPhone alarms. It’s a nice hotel but for the price which is hefty, other hotels I’ve stayed at is just as nice and newer not for that price. Probably will not be back. I just think it felt like I was unwelcomed the entire weekend for something I’ve come to now for the 3rd year.

We had a great experience with the hotel. We liked the room. The museum concept was interesting. We absolutely loved the red Penguins all around the hotel. We still talk about them to this day. One major issue we had, was someone got into our car during our stay. We checked out on 9/20/26. We parked with the 21c valet, however we never moved the car the entire time of our 2 nite stay. When the valet brought up the car on Sunday morning, we were in a hurry for our next appointment. When we got in the car, we noticed the car was somewhat disheveled. The rear compartment, glove boxes, and door pocket storage were all rifled through. We noticed my coin cup, and cash was missing, along with coupons, gift cards, a folding hunting knife, and some phone chargers. We also noticed a large grocery bag of snacks, treats, coffee, and food was taken. We estimate the value at $250. So what would have ended up being an outstanding hotel stay, (a # 10) ended up being somewhat of a downer. We did not fill out an incident report, because we are with a group and we were already delayed. Our reservations were under the name Joel Hassler. My name is Mark Noeldner.

Had a good stay, and we weren't in the hotel much. But the first impression at the front desk was rather terse. Team was curt and not very helpful.

We stay at 21C (several different cities) often. This stay was definitely under par. Our toilet leaked on the bathroom floor. Someone puked in the hallway near the elevator (obviously not 21C fault). The clean up was a little botched and the smell was horrendous. The worst part is after the guy mopped it up he asked us to hold the elevator for him and rode down with us with the nasty mop water. It smelled horrific. It was nauseating and paying guests should not be subjected to riding an elevator with nasty barf mop water buckets- just common sense. I thought I was going to be sick. Every single time our meat was undercooked. Burgers ordered medium well were rare in the bar. Steak ordered medium was rare for breakfast in dining room. And chicken ordered in dining room was not fully cooked. We don’t send food back but servers could easily see the blood in the plates. Disappointing and consistently happened thru our stay. Massages were botched up pretty badly. The rooms were icey. We had a 12 and 1 but not told who had which time. The first masseuse tells my husband she won’t do men so they call me to rush down to massage. I was hoping to have a bath before but skipped bc of the times being off. The rooms were so cold - I think they tried to warm them up so we started late. To try to warm us they used wet warm towels which just chilled us more. Every time they took a body part out of the covers- we were so cold. Deep tissue was not deep tissue. It really wasn’t enjoyable. Could be much better. Positive notes: The valets were great, friendly and helpful. The maids were sweet. The front desk was helpful. The servers and bartenders were always good (aside from not noticing the meat temps). Unfortunately, 21C being one of my favorite hotels but I will consider not booking again due to some of these things. And certainly won’t be doing any more massages which is always a special treat for us on trips. 21C Cincinnati nails the spa / massages - maybe a good model to mimic. I have a service industry background so I notice things that could be done better, but refrain from openly complaining or brining negatively to our stay while we are there. Hopefully some of these things are helpful and easily improved.

Where do I begin? We hated our time here. There were a few bright spots, which I will mention but otherwise our stay was TERRIBLE and I will never return or recommend. First I called and requested a low floor to accommodate both my mom and dog who can not do stairs for in case of a fire. The person on the phone was hard to communicate with and I did not feel confident they took down my request. I called again another day and sure enough the request had not been noted. I put it in again. We checked in and did receive a low floor HOWEVER in order to get to our room we had to go down a small set of stairs! Seriously? we communicated special needs due to stairs and got put in a room requiring the very thing we can't do? Second, the phone and TV did not work in our room and on the first day of our stay the front desk could not be bothered to help us. I called repeatedly to the front desk with no answer, went down in person and received a snarky reply. I had to place all room service orders in person at the restaurant which defeated the purpose of room service. When a staff member did help it was an empty promise. We requested late check out and were granted that (the guy wrote it down) then the next day the new staff member at the front desk was very rude to us about checking out late. This was the overall theme - staff was incredibly rude and made us feel like a burden the entire time. I was also misled about the hotel having a "park" nearby for my dog. There were 6 unhoused people there are all times and no grass. Not safe for me to be alone in the dark. The eggs we ordered both days were so salty they were not edible. I specifically said NO SALT the second day and they were even more salty than the first day. My massage was terrible. I wanted to cry I was so frustrated and the masseuse was breathing on me and smelled like smoke. It was so uncomfortable. TOTAL WASTE OF MONEY. I am furious. Mostly because I felt taken advantage of. Like everyone knew they were offering subpar service but just could because I already paid. What a disgrace of a hotel and to call yourself luxury. I was nothing but kind, patient, and understanding and was not afforded the same treatment at all. Except for the nice staff member who helped me with quarters to use the print machine.

Stayed here for the LTL festival down at the expo center. Staff was friendly and accommodating. Facilities were great, didn't have a chance to use the gym, but had enough to get a solid workout in. Restaurant was great for breakfast and dinner. Would stay again. Thanks!

I think your staff set the bar for excellent service. The check-in was excellent. The valet staff was amazing. Extremly cool people. I had a horrible experience when I landed in Cincinnati with the rental car company and your staff actually made my day. The room was great. The location was perfect. Please keep doing what you're doing and recognize your people for a job very well done.