21c Museum Hotel Louisville 4 stars

Customer review rating (ALL Rating) 4.6/5 1,206 reviews

21c Museum Hotel Louisville - Image 1
21c Museum Hotel Louisville - Image 2
21c Museum Hotel Louisville - Image 3
21c Museum Hotel Louisville - Image 4
700 West Main Street, 40202 LOUISVILLE, United States

Description

Hotel extras

  • Combines contemporary art, bespoke design and a chef driven restaurant

  • Innovative American cuisine at award winning Proof on Main Restaurant

  • Over 9000 sq. ft of Gallery and Public space featuring contemporary artwork.

  • Custom-designed furniture, comfortable beds, plush robes, and Malin + Goetz bath amenities.

  • 21c Louisville was designed to reflect both its historical bones and its contemporary new life

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Deluxe Double

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • 32 m² / 344 sq ft
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Atrium Suite

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Corner Suite

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

One bedroom apartment with rooftop garden terrace and open concept living and dining area. Large rooftop terrace with sweeping downtown and river views. Full gourmet kitchen 1 full bath 2 half baths.

Max. number of persons
4
Area
From 122 m² / 1313 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

21c Museum Hotel Louisville

700 West Main Street
40202 LOUISVILLE
United States

GPS:38.2567817, -85.7617756

Telephone
Fax +1 502-217-6301

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 91 rooms
  • 5 rooms for people with reduced mobility
  • 5 family rooms
  • 3 connecting rooms
  • 91 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel

Air conditioning

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Business

9 Meeting rooms

Business Center

  • Self service business center

PROOF ON MAIN

Photo out of - PROOF ON MAIN

With a commitment to local farming, we deliver plates infused with local flavor. The bar is a local hot spot and features over 120 Kentucky Bourbons

Cooking style
Regional
Capacity
172
Accessibility
Accessible service
40202 Louisville, United States
Telephone +1 502-217-6360
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch
  • Children menu

With a commitment to local farming, we deliver plates infused with local flavor. The bar is a local hot spot and features over 120 Kentucky Bourbons

Proof Bar offers carefully selected spirits, original seasonal signature cocktails, and an award winning wine list. Bourbon is naturally highlighted by an impressive selection of over 120 of Kentucky's finest Bourbons.

Make your big day a unique at 21c Louisville. Our large atrium seats groups of up to 120 and receptions as large as 450. Guests can enjoy 21c's luxurious rooms and suites. Proof on Main's culinary team can prepare a catering menu tailored to your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,206 reviews

Customer review rating 4.5/5

Robert D. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Connor D. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Deborah A. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Danielle D. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Rich T. Business - Confirmed reviews ALL

Customer review rating 2.0/5

Connor D. Couples - Confirmed reviews ALL

Not the friendliest check in process, I don’t understand why this hotel is apart of the Accor Group - I didn’t get any recognition, upgrades or amenities as a so called “Platinum” Member. I mentioned a number of times it was my honeymoon, but again no mention or recognition of my special occasion. Beware that a significant daily bond is taken without any notice or confirmation from the check in staff. The rooms look very tired, compared to the photos on the website. I also found it very weird there was no wine bottle opener at this “hotel” - When questioned, I was told to come down to the adjacent restaurant if I wanted a bottle opener as there were no staff within the hotel to bring to my room? - When at the bar I was then told there was no opener available and to bring my bottle of wine back down from my room if I wanted it open..? Overall the hotel is well located, I’m just not sure if the service and the rooms are what I was expecting as a part of the Accor Brand.

Customer review rating 5.0/5

Deborah A. Friends - Confirmed reviews ALL

Room was roomy and comfortable. Lack of refrigerator was a problem. Loved the penguin on our floor and moved around making it a fun time with our friends in other rooms. Would recommend this to friends

Customer review rating 4.5/5

Danielle D. Couples - Confirmed reviews ALL

Well appointed hotel in great location. Very comfortable with outgoing and helpful staff.

Customer review rating 2.5/5

Rich T. Business - Confirmed reviews ALL

Canceled my stay after a late arrival even though we confirmed the late arrival prior to check in and the hotel reassured us the room would be held. Eventually a replacement room was found after an hour at the front desk.

Customer review rating 2.5/5

Shane H. Business - Confirmed reviews ALL

The good: Staff was friendly, check-in was easy, location was great. The bad: there were two big pieces of hair on the bed when I arrived, there were four pillows on the bed, but they felt mostly the same. There wasn't one with a lower fill, so it wasn't a comfortable sleep

Customer review rating 1.5/5

Daniel R. Couples - Confirmed reviews ALL

Extremely loud room next door, called front desk three times to remedy situation. Asked to be moved since issue wasn’t being resolved. Told hotel was sold out so can’t move.

Customer review rating 1.5/5

Esther W. Couples - Confirmed reviews ALL

The email we received in advance didn't mention where to park. At the hotel, there was a long line for valet parking, which we didn't want anyway because we were stopping in briefly to check into our room, change clothes, and then attend a Louisville wedding. A sign indicated valet parking $32 but Proof Main $8 ahead and to the left. So we went looking for a parking garage around the corner called Proof Main to park our car for $8 for just a half hour. Of course, you know the answer: there wasn't a parking garage named Proof Main. There wasn't a parking garage at all. After circling a busy city block three times, wasting 30 minutes, we asked the parking valet and found out that we needed to park half a block north of the hotel. We were late for our wedding as a result and didn't enjoy the hotel at all. In the morning, we left without eating breakfast and without viewing the artwork. All of this was completely avoidable with either or both of (1) parking info in the confirmation email or (2) better signage about parking alternatives at the valet parking station. You can do better.

Dear Esther, Thank you for taking the time to share your experience with us. I sincerely apologize for the difficulties you encountered regarding parking during your visit. I understand how frustrating it can be to navigate in a busy city, especially when time is of the essence. It is unfortunate that the information provided did not meet your expectations and that you experienced delays as a result. We appreciate your feedback regarding the need for clearer parking information in our communications and signage. Your comments will be taken into consideration as we continually strive to improve our guest experience. I am sorry to hear that you were unable to enjoy the amenities of our hotel, including breakfast and the artwork, due to these circumstances. We hope that you might consider staying with us again in the future, allowing us the opportunity to provide you with a more enjoyable experience. Thank you once again for your valuable feedback. Best regards, 21c Museum Hotel Louisville

Customer review rating 5.0/5

Jeffrey W. Couples - Confirmed reviews ALL

We stayed here and thought it was a great hotel. Breakfast was fantastic, and everyone was very nice. Location was great for seeing the sites downtown.

Customer review rating 1.5/5

Benjamin C. Friends - Confirmed reviews ALL

I booked my room and was told I booked a king bed room. When I received my room, it was 2 beds smaller than a standard queen. The front desk told me there was nothing they could do about this and that it didn't matter I booked a king room, the 2 bed room was the only one available. Given I am 6 foot 6, it made for a very uncomfortable 2 nights of rest for the price we paid. I was too tall for the bed. I was not offered any sort of discount or incentive to make up for the booking mistake, pretty much just told to deal with it. The crazy part is when I booked my room on the phone, they specifically asked if what type of room I wanted. I'm not sure why they would ask for specifics if it can't be promised.

Dear Benjamin, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you encountered regarding your room assignment. It is our priority to provide our guests with the accommodations they request, and I regret that we were unable to fulfill your reservation for a king bed room during your stay. I understand how uncomfortable this situation was, especially given your height. Our team should have communicated more effectively regarding the availability of rooms and the implications of the booking process. While it is unfortunate that we could not offer you a different room or a discount at that time, we strive to ensure our guests feel valued and listened to. Your feedback is crucial in helping us refine our practices, and I assure you that it will be taken into consideration as we move forward. Thank you again for your feedback, and I hope that you will consider staying with us again in the future. Best regards, 21c Museum Hotel Louisville

Customer review rating 3.5/5

Noah W. Friends - Confirmed reviews ALL

I really enjoy the 21c, but I was disappointed with the fact that FHR could not get me a 12pm checkout. We left early regardless, but if not for 21c being the best deal in town that weekend, I wouldn't go out of my way to stay there again unless it was still the best deal money could offer.

Customer review rating 3.5/5

Margaret D. Friends - Confirmed reviews ALL

The initial experience was a disappointment, it has slipped since the hotel first opened. The people at the front desk were very nice, but everyone is just wearing whatever. It would seem more upscale and polished if staff had uniforms or at least 21C shirts.

Customer review rating 4.5/5

Elizabeth D. Couples - Confirmed reviews ALL

Great hotel, public areas, room, front desk staff, location and best valet ever (Arthur)! Only downside was the bar staff...they need to cheer the hell up or at least learn to have some interaction with patrons.

Customer review rating 1.0/5

Ashley C. Couples - Confirmed reviews ALL

Room looked like it hasn’t been updated since it was first built. Dust everywhere (on wall art, outlets, light fixtures, etc) floorboards had paint chipping off with a very sloppy caulking job. Would’ve been happier at a Holiday Inn. Staff was nonchalant and not helpful about our concerns with prepaying for breakfast. Was told to just comp the price of breakfast to our room. When stating what the staff from 21C told us to the staff at the restaurant…..the restaurant had no idea what we were talking about. So in addition to the $100 we payed for breakfast, we were charged another $60 + dollars. The day we checked out we dealt with a very sweet but NEW employee at the front desk. A man came to help her that was very annoyed to help. Just wanted the $100 for breakfast to be taken off. Then later realized that I was charged for $39 for the upgrade that we did not get. This was for my husband’s birthday and I wanted it to be special. I am so disappointed with 21C. Will never come back and will tell everyone I know about the $600 I spent there was absolutely robbery.

Customer review rating 5.0/5

Lisa V. Couples - Confirmed reviews ALL

Stayed for a wedding in Louisville. Walking distance to Slugger and museums and bourbon tasting rooms everywhere. Rooms were comfortable and service was on point. Breakfast was good as well. Would stay again.

Customer review rating 5.0/5

Vicki D. Business - Confirmed reviews ALL

Mr. Mike out front.. very helpful with the cars

Customer review rating 4.5/5

Courtney P. Business - Confirmed reviews ALL

This hotel was located in such a central location for all of the touristy activities that Louisville has to offer. We loved being able to walk to Whiskey Row and the Louisville Slugger Tour. The rooms were surprisingly large and very clean. I also loved the red penguins - iykyk.

Customer review rating 4.5/5

Amy S. Couples - Confirmed reviews ALL

We spent a couple of days as part of a road trip home in Louisville. Our stay at the hotel was great. The location was perfect for all of the distilleries we wanted to see as well as great places to eat.!

Customer review rating 5.0/5

Timothy C. Solo - Confirmed reviews ALL

Nice in room coffee, soft on the eyes lighting in the bathroom for night access, cool mounting of the tv from the ceiling, and, most importantly, the room felt CLEAN ! Clean carpet, clean sheets, clean bathroom, CLEAN and comfortable!

Customer review rating 5.0/5

Matthew S. Solo - Confirmed reviews ALL

Not only was this right in the heart of bourbon row, it is packed with amazing art and a very attentive staff. Food and drinks at Proof were top notch! Short walk to the riverwalk. Short drive to the Nulu neighborhood.

Other web-users rate our hotel

  • 397 reviews 9.3/10 Location
  • 632 reviews 8.4/10 Room
  • 629 reviews 8.6/10 Service
  • 255 reviews 8.6/10 Food
  • 249 reviews 7.7/10 Comfort
  • 192 reviews 8.3/10 Cleanliness
  • 188 reviews 9/10 Vibe
  • 153 reviews 9.2/10 Bar

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