Good Stay

all good. service excellent. location ideal.

Location couldn't be beat. Proof on Main was delicious (ate there several meals), the rooms were spacious and well-decorated and the hotel itself was very cool!

Great welcome by Tyra at the front desk. Lovely rooms with great amenities.

We had a group of 30 folks staying at the hotel over Derby week. (5 nights) and the Service was Outstanding! I thought it might be loud due to the Busy weekend, but it was very quiet in our room. Even though there was a big party in the lowest level, we couldn't hear it. I forgot some clothes in my room and the staff found them and mailed them to me right away and at no charge! This was above and beyond the call of duty. We loved the smoothies the restaurant made.....I ordered one from the fitness room and the kitchen was too busy to get the call, so the front desk said they would order the smoothies for me and to come by to pick up at front desk. All this is so refreshing, given the hotel and hospitality bus. has been hit hard as far as staffing goes. The other BIG treat was meeting Mike, the owner. He spoke at our group dinner one evening and it was fun to hear his story how 21c came about! Thanks for the wonderful memories in Louisville!

I spent twenty years of my career in the hotel business including ten as CEO of a hotel company, so I am a bit picky. Our stay overall was fine; we had come to experience the 21c and the Proof on Main restaurant as both were touted as the best in Louisville. The art display aspect was excellent and interesting. Our room was fine with a couple minor items: the cover was missing on one of the two sprinkler heads, exposing the hole in the wall, and the shower door design is quite poor--no matter how careful we were, water got all over the floor. Do you have many leaks on the floor below? As to Proof on Main, we felt it has been living off its reputation lately. The bar area was excellent with good inventory and staff. The dining experience was less than stellar. They claimed to be trying a new menu but when we offered some feedback on it the staff didn't seem to care. An appetizer was difficult to eat---hard crust bread difficult to cut and pre cut pieces to large to easily eat. Main courses were not great. Pork dish too rare and bland presentation. Not a bad restaurant overall, just very expensive for what we got.

TV was not working and light in the bathroom kept going on and off. Finally I woke up with bug bites on my arms. I let the front desk know and nothing more was said than I’ll let the engineer know. That was it…

Hostess in restaurant refused to seat us claiming every table was booked. Restaurant was at least half empty. We ate in bar and when we left there were many open tables. Fact that we were hotel guests didn’t matter.

Chose to stay with you in April for 5 nights to explore the bourbon trail with my 78 year old dad. We both loved your team, each and every interaction.

My wife and our dog and I had a lovely stopover. As a frequent guest, I asked the desk clerk to make sure to surprise my wife with a penguin in our room and she did. The art exhibits as usual were interesting.

This hotel is sweet!! Comfortable and cool

We had a wonderful stay at the 21c Museum Hotel in Louisville. We stayed in the Cyclone Room and it was like nothing we have seen before. The entire hotel has fun features (stop in the bathroom off of the lobby). I would definitely recommend this hotel to others.

Under normal circumstances this would be a purely positive review. We arrived Sunday, 9/26. Check-in was great and dinner at Proof was spectacular! We were in town for my wife's brain surgery/procedure and anticipated checking out Tuesday morning, 9/28. Unfortunately, there were some complications and I had to call from the hospital to ask to extend our stay a day. Here's where it went off the rails: Our rate for Sunday was $199, for Monday $249. The person said, "Yes, I can extend your stay, but the rate might be different." My interpretation of "might be different" is that it would likely go up, but "might" implies not by much. I asked about hospital stay rates (Hilton is very generous in this regard at many locations) and the answer was no. Ultimately had to extend the stay again one more night, no mention of rates. Checked out, Did not receive a paper copy even though gentleman said he could, but it was purely emailed instead. No problem. So what was the "might be a different rate"? $379 per night. Of course there is no recourse, but I did feel duped. Had I know, I would have simply checked out Tuesday morning as planned and found a less expensive place near the hospital in Brownsboro, given we weren't really getting to enjoy the room anyway; basically just store our luggage. What can you do? Life goes on, but I am soured towards the brand.

This was our 2nd visit. Had corner Suite, awesome. Restaurant, Proof on Main, once again, Awsome. We are Vegan, and the selection was great. Saturday night ordered room service, they arrived promptly. Staff at Hotel and Restaurant, top notch. We will be back

Found this hotel on our trip across the country--from California to DC. Both art lovers with little time to stop at a museum, this hotel concept was intriguing and did not disappoint. We loved the diversity of artists and media in the exhibit. The guest accommodations were beautifully appointed, comfortable, and quiet. The on-site restaurant was excellent. Staff were all friendly and helpful. Proximity to the waterfront was a plus.