21c Museum Hotel Louisville

Customer review rating (ALL Rating) 4.6/5 1,550 reviews

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21c Museum Hotel Louisville - Image 1
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700 West Main Street, 40202 LOUISVILLE, United States

Description

Hotel extras

  • Combines contemporary art, bespoke design and a chef driven restaurant

  • Innovative American cuisine at award winning Proof on Main Restaurant

  • Over 9000 sq. ft of Gallery and Public space featuring contemporary artwork.

  • Custom-designed furniture, comfortable beds, plush robes, and Malin + Goetz bath amenities.

  • 21c Louisville was designed to reflect both its historical bones and its contemporary new life

Our accommodation(s)

Hotel location

21c Museum Hotel Louisville

700 West Main Street
40202 LOUISVILLE
United States

GPS:38.2567817, -85.7617756

Telephone
Fax +1 502-217-6301

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PROOF ON MAIN

With a commitment to local farming, we deliver plates infused with local flavor. The bar is a local hot spot and features over 120 Kentucky Bourbons

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,550 reviews

TripAdvisor Rating  4.5/5  1,935 reviews

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Loved the art and the experience. Everyone very nice.

Dear Olyvia D., Thank you so much for taking the time to share your positive feedback about your recent stay at 21c Museum Hotel Louisville! We're thrilled to hear that you enjoyed your experience with us. Our team works diligently to provide exceptional service and create memorable moments for our guests, and it's always rewarding to receive such kind words. We hope to have the pleasure of welcoming you back soon for another unforgettable stay. Warm regards, Emily Oberhausen Reservationist 21c Museum Hotel Louisville

Good location and wonderful staff reception

Customer review rating 4.5/5

Deborah W. Friends - Confirmed reviews ALL

Visited with friends for first trip to Louisville. Hotel reception was friendly and welcoming and room was well appointed. Easy to walk to many distilleries, galleries, museums and restaurants.

Dear Deborah W., Thank you so much for taking the time to share your positive feedback about your recent stay at 21c Museum Hotel Louisville! We're thrilled to hear that you enjoyed your experience with us, especially since it was your first time in our great city of Louisville! Our team works diligently to provide exceptional service and create memorable moments for our guests, and it's always rewarding to receive such kind words. We hope to have the pleasure of welcoming you back soon for another unforgettable stay. Warm regards, Emily Oberhausen Reservationist 21c Museum Hotel Louisville

location perfect, Hotel clean, Art Stunk

Customer review rating 4.0/5

Mary M. J. Friends - Confirmed reviews ALL

Have stayed at 21C before and very happy. This Hotel in Louisville was just as what I had expected EXCEPT for the ART WORK. very disappointed. It was truly offensive, inconsiderate and in poor artistic taste. The hotel staff was lovely and always there to help.

Dear Mary J., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Louisville. We were glad to welcome you back and appreciate the repeat business. For the art, Exhibitions rotate roughly every year, and the next changeout is going to happen in January 2025. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Carter | General Manager ac… 21cLouisville.com

Planning to Avoid the Louisville Location in the Future

Customer review rating 2.0/5

Tiarra Couples - Confirmed reviews ALL

Before getting specific, I’d like to preface that the staff was overall wonderful. I’ve stayed at the Lexington location a number of times and have always loved the atmosphere, which is why I was incredibly excited to experience the Louisville location! However, there were a handful of incidents that made me question if the stay was worth it. I’ve always loved the Lexington location to view the exhibits - that’s also part of what you pay for in general. Upon arrival (not notified beforehand), we were told that the entire lower galleries would be closed off for an event. The galleries that were available were good, but small and primarily in the lobby - this was incredibly disappointing. Later on in the night, my partner needed to go to our car to get something he forgot - I believe sometime around 12am. The valet gave him the key and sent him over to the garage. When he got to the car, one of the windows was left completely open. We had gotten back to the hotel sometime around 9pm-10pm that night, so I’m thankful my partner had to go back to the car and was able to fix that. The next morning, before checking out, we found that the body was in our room was completely empty so we settled for just rinsing off and showering whenever we got home. Finally, either our dinner or breakfast at Proof on Main exposed us to E. Coli, which is why I’m creating this review nearly a week after our stay. My partner is currently in the hospital (which is how we know it is E. Coli) due to the severity of his symptoms and mine have been developing to the point of seeking medical attention soon. Overall, a trip we were incredibly excited for never really saw an upside other than the staff being friendly. I do not believe our one night stay was close to being worth the cost. This experience has left me worried to visit other 21c locations (aside from Lexington’s) in the future.

Dear Tiarra H., Thank you for taking the time to share your comments regarding your stay at the 21c Museum Hotel Louisville. I called and left a voicemail just a few minutes ago (10/28,2:30PM) and wanted see if we could connect soon. I am glad to hear that you had great interactions from the team but sorry to hear that your car window was left down and you and your partner are not feeling well. Please let me know when you are available to connect. Sincerely, Andrew Carter | Area General Manager, Louisville + Lexington T 50… ac…

Lovely hotel

Customer review rating 5.0/5

Karen Friends - Confirmed reviews ALL

21c is a unique hotel. The art museum has a diverse selection and its presence is felt throughout the building. The staff is super attentive and everyone employed there was fantastic.

Dear Russell B., Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your stay and appreciated our unique blend of art and hospitality. Providing exceptional service and a memorable experience is always our top priority, and we are delighted that we could meet your expectations. Your kind words truly brighten our day, and we look forward to welcoming you back to 21c Museum Hotel Louisville in the future. Warm regards, Emily Oberhausen Reservationist, 21c Museum Hotel Louisville

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Other web-users rate our hotel

  • 422 reviews 9.2/10 Location
  • 655 reviews 8.3/10 Room
  • 702 reviews 8.6/10 Service
  • 298 reviews 8.6/10 Food
  • 232 reviews 8.9/10 Vibe
  • 210 reviews 8.7/10 Cleanliness
  • 154 reviews 9.3/10 Bar
  • 42 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.