21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.3/5 2,945 reviews

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21c Museum Hotel Chicago - Image 1
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55 East Ontario Street, 60611 CHICAGO, United States

Description

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Telephone
Fax +1 312-337-7217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,945 reviews

TripAdvisor Rating  4.5/5  525 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Jacoby A. Families - Confirmed reviews ALL

The urban fee / resort fee did not feel worth it considering it was just two water bottles and a discount to a restaurant I didn't want to visit. We were not informed of any exhibits or anything else that was included in the "urban fee." Overall the room was nice but some of the finishes were subpar. The metal cover of the AC unit rattled, it was very loud, and some of the outlets were not on properly.

Thank you for sharing your feedback, Jacoby. We're glad you appreciated our location, but we're sorry to hear that some aspects of your stay didn't meet your expectations. We apologize for the issues with the AC unit and the outlets, and we will certainly address these maintenance concerns. Additionally, we’re sorry that the Urban Experience Fee didn’t feel like it offered enough value for you. We typically offer details on exhibits and other amenities during check-in, and we’ll make sure to improve communication on this in the future. We hope you'll give us another chance to provide you with a more elevated experience. Best regards, Helen.

Customer review rating 5.0/5

Rachelle M. Business - Confirmed reviews ALL

Enjoyed the hotel, the art, the comfortable room and great service from the front desk.

Thank you, Rachelle! We’re so glad to hear you enjoyed your stay, especially the art, comfortable room, and the service from our team. It’s wonderful to know your experience was positive overall. We appreciate your feedback and look forward to welcoming you back for another great stay! Best regards, Helen.

Customer review rating 4.0/5

Wei H. F. Families - Confirmed reviews ALL

21c is well located, with walking distance to the Magnificent Mile and attractions. Dining at Lure - breakfast and dinner - were great; meals and were delightful, with attentive service.

Thank you for your review, Wei H.! We're thrilled to hear you enjoyed our location, the dining experience at Lure, and our sustainable initiatives. We appreciate your helpful feedback about the cleanliness of the floor mats and rugs, and we'll certainly look into improving that area. We're also glad you found the booking process efficient and the service at Lure attentive. We hope to welcome you back soon for an even better experience! Best regards, Helen.

Customer review rating 4.5/5

Bernhard B. Couples - Confirmed reviews ALL

Competent, helpful staff, excellent sea food restaurant, very good breakfast. The arts collection shown to us by arts manager Jennifer is something exceptional and not to miss.

Thank you for your wonderful review, Bernhard! We’re so happy to hear that you enjoyed our location, breakfast, and the seafood restaurant. It’s also great to know that you appreciated our art collection—Jennifer is truly passionate about sharing the art with our guests, and we’re thrilled she made such an impact on your visit. We look forward to welcoming you back for another exceptional experience! Best regards, Helen.

Customer review rating 5.0/5

Jesus P. G. A. Couples - Confirmed reviews ALL

A magnificent experience at the hotel. I highlight its excellent location, its excellent facilities, as well as the friendliness and professionalism of its staff, both at the front desk and in room service.

Thank you so much for your kind words, Jesus! We're thrilled to hear that you had a magnificent experience during your stay with us. It’s wonderful to know you enjoyed our location, facilities, and the friendliness of our staff. We're especially grateful for your recognition of the team at the front desk and room service. We look forward to welcoming you back when you return to Chicago! Your feedback means a lot to us, and we're glad we could make your stay memorable. Best regards, Helen.

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Other web-users rate our hotel

  • 1,425 reviews 9.4/10 Location
  • 1,932 reviews 7.2/10 Room
  • 1,695 reviews 8.1/10 Service
  • 27 reviews 3.9/10 WiFi
  • 808 reviews 6.8/10 Cleanliness
  • 579 reviews 4.3/10 Amenities
  • 78 reviews 6.7/10 Breakfast
  • 65 reviews 9.9/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.