Customer review rating 4.2/5 825 reviews
ALLSAFE approved hotel
Sleep at a contemporary art museum.
Located in the heart of Chicago just steps from the famed Magnificent Mile.
Unforgetable venues. Unforgetable events.
Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.
Check-in from 16h00
Check out up to 11h00
The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.
Deluxe King Accessible
Deluxe King Accessible Roll-in Shower
Deluxe Two Double
Deluxe Two Queen
Deluxe Two Queen Accessible
Deluxe Two DoubleNon contractual photo
Type of cuisine: Japanese
Lure Fishbar is a a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.
Number of meeting rooms: 7
Maximum capacity: 250 people
Maximum banquet capacity: 160 people
100% genuine reviews from our guestsFind out more
Traveler37817 22/09/2021 TripAdvisor review
Perfect location for exploring the city. The exemplary service of Tom the engineer is the reason for 5 stars. He came up immediately to check my TV which didn’t display, assessed the problem,and brought up a new TV which had arrived the day before. He was friendly, efficient, and professional—-outstanding service. My only criticism—-the dark, dreary hallways (at least on 11th floor).
Not my best experience with this hotel
Sean A. Couples - 21/09/2021 Confirmed reviews ALL
Let me preface by saying that I have stayed in this hotel on multiple occasions both in its current form, and and formerly as The James. This experience was by and far my worst experience with it. Traveling in from out of town by train I always arrive quite early and will stop by the hotel to drop my bags off and to see if early check-in is available. By chance, this was the first time that early check-in was not available and was told that I could register and they would call me when the room was available. Nearly 4 hours later when I had not heard back I stopped by the hotel to check and was told that no one had taken any info and because of that I still did not have a room. I was upset by this as they had taken my number, and my payment info, but, still had "forgotten" about me. I was assured that a room would be ready in about 30 minutes and that I would receive a call. Nearly an hour had passed when I once again returned to check and was informed by the front desk that she had forgotten. On the 2nd night of our stay we were kept awake most of the night by people running up and down the hall ways, screaming looking for "the party." We have always booked this hotel, and have told many people about it because of the quality of stay we had and the closeness of the hotel to many things... I fear this may have been the last time.
Felicia N. Couples - 21/09/2021 Confirmed reviews ALL
Nice rooms, staff was helpful, seriously understaffed (like everywhere) and it showed.
Anonymous Couples - 21/09/2021 Confirmed reviews ALL
The room was well designed, comfortable and while modest reasonably well equipped. Staff was accommodating, but could possible keep up with the demands.
Steve A. Families - 21/09/2021 Confirmed reviews ALL
Great location, friendly staff, clean rooms. Museum was interesting, if you have 10-15 minutes to walk around
Our most recent 20 reviews
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