Novotel Краков Сити Запад 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 2 130

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Описание

Особенности отеля

  • Открытая автостоянка

  • Прокат велосипедов по запросу

  • Отель расположен в пешей доступности от центрального района города.

  • Бесплатный высокоскоростной беспроводной Интернет

  • Станция зарядки электромобилей

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Расположение отеля

Novotel Краков Сити Запад

ul. Armii Krajowej 11
30-150 КРАКОВ
Польша

GPS:50.070207, 19.89738

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

NOVO SQUARE LOUNGE BAR

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

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Рейтинг ALL  4.7/5  Отзывов: 2 130

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 694

Сертификат качества 2023

Novohotel ❤️

Примечание: Tripadvisor 5.0/5

June M Реальные отзывы TripAdvisor

Hotel is beautiful, rooms were spotless, staff lovely will definitely be back at some point 😊 location is just a short drive from city centre, transport is great either taxi or bus, Restaurant and bar busy at times but worth the wait as food is delicious.

So disappointed

Примечание: Tripadvisor 1.0/5

Patricia E Реальные отзывы TripAdvisor

The rooms were pretty decent and clean. It’s just the staff are rude. Specially in the fitness center. 15 minutes of working out (10:45am) the staff started to vacuum the whole gym and cleaned a spot on the floor with a very strong chemical and it made me so dizzy and opted out to stop my exercise. Complained to the reception, without any apologies that their guest was not feeling comfortable, and gave the reason that the staff in fitness center are third party. So disappointed.

Dear Patricia, Immediately after your opinion I approached you and we talked about the situation. Once again I would like to apologize for the situation. Please be informed that I also spoke with colleagues who are responsible for the gym area and I promise that we will learn from your words and this situation will not happen again. I hope to welcome you in the future and wish you all the best. With best hotelier regards, Witold Skałka

Переночевали

Примечание: отзывы клиентов 3.5/5

Sergii K. Деловые путешественники - Проверенные отзывы - ALL

Ехали с Берлина и приехали к гостинице около 12 часов ночи. По приезду узнали. что наше бронирование было отменено, как нам пояснили автоматически около полуночи. Номер нам предоставили, но он был не подготовлен для проживания трех человек, как было указано в бронировании. Софа не застелена и отсутствовал третий комплект полотенец. Ресепшен об этом не знал. Пришлось еще ожидать, пока организуются и подготовят номер для отдыха.

Dear Sergii, Thank you very much for sharing your opinion with us, we hope that you will decide to visit us again in the future :) With best regards, Witold Skałka Guest Experience Specialist

Nice rooms, nice pool

Примечание: Tripadvisor 5.0/5

Krzysztof256 Реальные отзывы TripAdvisor

This hotel has nice rooms and great common areas. The kids loved the pool. The location is just outside walking distance from the historic downtown. The fold-out bed they set up for the kids was quite uncomfortable and could use some thicker padding.

a poor Novotel

Примечание: Tripadvisor 2.0/5

SerafinaPekkala1 Реальные отзывы TripAdvisor

The standard of this place is not comparable to another Novotel in Cracow (and that what it should be). Rooms with squicky beds, non-functioning lights, the breakfast room with absolutely no capacity matching the number of rooms - you have to stand and wait for your breakfast and coffee for 10' or more. This is unacceptable. But the best of it: no conditioner! The hotel changed their amenities to Rituals which would be great only if they did not save on the conditioner. My female friends with long hair were devastated - without a conditioner that has been present in all the hotels in at least last 30 years worldwide they simply could not comb their hair. So it is a semblance of a progress when you fake-upgrade but take away a product that is absolutely expected in a 4**** hotel. Even better: every day my friends demanded a conditioner at the desk. And they got a small bottle of Rituals produce, always with a remark "oooh, I need to go and see... oh, yes, we have one sample, but it is our last one". For fun we tried that many times and it repeated in the loop ("oh, it the last one..."), so it was clear that the management trained their desk people basically to lie (as they had the produce in the back office but just did not want to give tit to the clients). Unbelievable. Once they actually did run out of it and offered us some makes that were taken from other hotels... I don't even know how to comment on that. Poor restaurant (again, nothing to compete with another Novotel). Service and desk-people basically very nice but it's still too little for the expected standart. Never again.

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Другие интернет-пользователи оценили наш отель

  • 548 Отзывов 7.6/10 Расположение
  • 822 Отзывов 7.9/10 Номер
  • 785 Отзывов 9.6/10 Сервис
  • 19 Отзывов 8.3/10 Интернет
  • 659 Отзывов 9.2/10 Завтрак
  • 298 Отзывов 8.8/10 Чистота
  • 288 Отзывов 7.2/10 Удобства
  • 241 Отзывов 6.3/10 Бассейн

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