Dear Mr. M., Thank you very much for your detailed review and for sharing your experience with us. We are delighted to know that you had a very pleasant stay while discovering the exceptional city of Plovdiv, and that you appreciated our convenient location, comfortable suite with balcony, and the architecture of our historic building. We are especially pleased that our team received your highest rating. Thank you for highlighting Murad at the bar and our night reception colleague. We will certainly share your kind words with them. It is also wonderful to hear that you enjoyed the welcome drink, amenity, upgrade, and the recognition of your Diamond ALL status. We truly appreciate your feedback regarding our à la carte breakfast and your suggestion to offer a wider selection of fresh fruits and vegetables. We will take this into consideration as we continue to develop the experience. We are also delighted that you enjoyed our signature chicken dish at the bar, and your suggestion to make it available as part of the hotel’s premium offering is greatly appreciated. Thank you once again for recommending The Emporium Hotel Plovdiv – MGallery Collection. We hope to have the pleasure of welcoming you back soon. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. M., Thank you for taking the time to share your detailed feedback and for choosing The Emporium Hotel Plovdiv – MGallery Collection. It was a pleasure speaking with you during your check-out, and I would like to once again thank you for sharing your comments with us directly. I am delighted to know that you appreciated the service provided by our team, the quality of the food, the cleanliness of the hotel, and your overall experience in the suite. Your kind remarks are highly valued and will be shared with the entire team. At the same time, I would like to sincerely apologize that the mattress and pillows did not meet your personal comfort preferences. As we discussed, comfort is highly subjective, and while we have invested in premium bedding products, we fully understand that each guest has different expectations. Had we been informed earlier during your stay, we would have gladly explored possible solutions to make your nights more comfortable. Regarding the payment process, I am sorry to hear that this negatively impacted your overall impression. While the reservation payment is processed through Accor's central booking platform and is unfortunately outside the hotel's direct control, our team contacted you only to assist in resolving the issue and ensuring the reservation could be completed successfully. The cause may have been related either to the payment method itself or to the reservation system, but unfortunately we are unable to determine this from the hotel's side. Nevertheless, I understand your frustration and I am disappointed to learn that this experience affected your overall satisfaction. Following your feedback, I will personally reach out to Accor's payment support team to investigate whether there were any reported issues with the payment platform at the time of your reservation. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that reflects the high standards we strive to deliver. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Pierre M., Thank you very much for taking the time to share your feedback following your recent stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to hear that you had a perfect stay and that our team, especially Margarita, made such a positive impression with their professionalism, attentiveness, and friendliness. It is wonderful to know that you found your room perfectly arranged to meet your needs, and that you appreciated our calm, comfortable, and modern environment. We also value your loyalty as an ACCOR guest and appreciate your candid feedback regarding the loyalty program. While we cannot address corporate decisions directly, we hope that the quality of service and attention you experienced at our hotel can continue to make your stays enjoyable. Your kind recommendation means a great deal to us, and we look forward to welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection in the near future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. D., Thank you very much for taking the time to share your wonderful feedback following your recent stay at The Emporium Hotel Plovdiv – MGallery Collection. We are truly delighted to read your kind words describing our hotel as magnificent, and we are especially pleased that you enjoyed your superb room and the attentive service provided by our dedicated team. It is most rewarding to know that your stay with us was a wonderful experience and that everything met your expectations. We also sincerely appreciate your loyalty as a valued Gold member of ALL – Accor Live Limitless. Your feedback is a great motivation for all of us, and we very much look forward to welcoming you back again in the near future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Christine K., Thank you very much for sharing your outstanding feedback following your stay at The Emporium Hotel Plovdiv - MGallery Collection. We are delighted to hear that you found the comfort of your room excellent and appreciated the attention to detail throughout the hotel. It is wonderful to know that me and our breakfast team contributed to making your experience memorable. Your kind words are a great recognition of the dedication and care our colleagues put into creating exceptional stays for our guests. We look forward to welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection on your next visit to Plovdiv. Warm regards, Dimitar Tsolyov Front Office Manager